About us
Business highlights
34 years of trusted experience
Emergency Services Offered
Services we offer
Services we don't offer
Amenities
Free Estimates
YesWarranties
YesSenior Discount
$10
Emergency Services
YesAccepted payment methods
Reviews
4.8136 Reviews
Filter reviews by category
Showing 1-25 of 136 reviewsDebbie T.
04/2023
heating & air conditioning/hvac
+ -1 moreI had a gas furnace, A/C and thermostat installed. I went through a long process deciding who to hire. After checking credentials, reviews, testimonials and interviewing four contractors, I chose Brandon Heating and Air Conditioning. Adam came out and explained everything from load calculations to the install process. The technicians were professional, courteous and polite. They wore shoe covers, put down tarp and worked diligently until the job was complete. They did a thorough clean-up. I highly recommend Brandon Heating and Air.
Description of Work: Install furnace, air conditioner and thermostat.
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Yes, I recommend this pro
$9,620
Response from Brandon Heating and Air Conditioning
Paul R.
10/2022
heating & air conditioning/hvac
+ -1 moreHafed was very professional and skilled. He discovered that the gas valve had been set too high, and set it to normal.
Description of Work: furnace tuneup
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Yes, I recommend this pro
$125
Response from Brandon Heating and Air Conditioning
Sally B.
08/2022
heating & air conditioning/hvac
+ -1 moreVery well. Joe did a great job. Second time to our home.
Description of Work: Service air conditioner
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Yes, I recommend this pro
Response from Brandon Heating and Air Conditioning
Deborah B.
01/2022
heating & air conditioning/hvac
+ -1 moreElderly couple had bad experience with Stow Brandon Heating and AC. Home owners requested service call from Brandon when furnace went out. Outcomes- Thermostat repair made and charge paid/ but, flu pipe leak materialized shortly after Brandon left. Flu pipe never leaked prior to Brandon service call. Home owners points of dissatisfaction: 1. Brandon installed thermostat 3 yrs. earlier. 2. Brandon partial owner response was to deny/deflect responsibility refusing to address citing no relationship between thermostat repair and flue pipe leaking. Home owner not suggesting usual thermostat/flu pipe relationship. Suggesting leak due to the tech’s work on furnace while trouble shooting no heat problem. No one watched Tech while he was working on the furnace but HIGHLY COINCIDENTAL that leak started shortly after Tech left. 3. Also, Brandon Tech cited need for thermostat line to be looked @ by electrician first and to call them back if electrician did want to service the line. Electrician service call invoice showed 120 volt line to furnace ok and also checked upstairs and downstairs stat connections. Electrician comment not sure why he was called and lines to furnaces were the work of heating companies and not electricians. Why would Tech leave a job if more work was needed/looking to cause another service call expense? 4. Another expense absorbed by homeowner from new heating company address flu pipe leak due to Brandon flat our refusal to consider leak was ACCIDENTALLY caused from Tech ‘s work on basement furnace.
Description of Work: furnace repair/no heat
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Response from Brandon Heating and Air Conditioning
Bill F.
08/2020
heating & air conditioning/hvac, air duct cleaning
+ 0 moreThey quoted $1,300 before taxes. Got it done for $1,000 after taxes
Description of Work: replace insulation on mini split they installed
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Yes, I recommend this pro
Response from Brandon Heating and Air Conditioning
CHARLOTTE S.
09/2019
heating & air conditioning/hvac
+ -1 moreThe service went well. I been using them for years and they have been always good.
Description of Work: Spring check up on my AC.
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Yes, I recommend this pro
Response from Brandon Heating and Air Conditioning
CHARLOTTE S.
07/2018
heating & air conditioning/hvac
+ -1 moreThe work was fine, they came early and on time.
Description of Work: They did a A/C check up.
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Yes, I recommend this pro
Response from Brandon Heating and Air Conditioning
Steven R.
04/2018
heating & air conditioning/hvac
+ -1 moreI had an appointment for annual A/C service on a Monday, but due to cold weather, they called me on the preceding Friday and were able to reschedule me for later that same day. On time, friendly and professional. I plan on using Brandon for all of my A/C and heating service.
Description of Work: A/C maintenance
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Yes, I recommend this pro
$90
Response from Brandon Heating and Air Conditioning
Sharon F.
03/2018
heating & air conditioning/hvac
+ -1 moreAs before when I reviewed them, they not only got the job done, but these are sincerely good people who care. It's winter. It's freezing. My furnace stopped working. I bundled up, put my puppies in their sweaters, turned the space heaters on, and called them ASAP. They fit me right in. The men who came out were, as always, friendly, very professional, and nice to have working in the house. A part was needed that could have taken a couple days to receive; yet, they went and got it, and were back within a couple hours ... and then, there was heat! They are highly professional and skilled. What sets them above so many others though is that they are also honest, kind, and caring people who go out of their way to make sure the customer is safe and comfortable.
Description of Work: Fix My Furnace
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Yes, I recommend this pro
$700
Response from Brandon Heating and Air Conditioning
Sharon F.
12/2017
heating & air conditioning/hvac
+ -1 moreIn this freezing weather, my furnace stopped yesterday, and with the luck I've had recently, I was worried to call anyone. I went to Angie's List and saw another of the TOP Providers (as is Brandon) who actually recommended Brandon Heating and Air Conditioning. As busy as they were, they were booked until tomorrow; yet, they said they would try to fit me in, and someone was here by 3:00 today. He (Josh) was certainly professional and knowledgeable to the point he knew immediately what the problem was; yet, he also was so kind and pleasant to have in the home. Not only are the dogs and my frozen nose warm again, but to have good people do a job well and in such an honest and pleasant manner, they added a warm feeling to the day!
Description of Work: My Furnace Stopped Working Yesterday
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Yes, I recommend this pro
adam K.
12/2017
heating & air conditioning/hvac
+ -1 moreWent very well. The technician was very professional, honest, and knowledgeable. I highly recommend Brandon Heating and AC.
Description of Work: I needed a furnace clean and check
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Yes, I recommend this pro
$95
Rebecca G.
11/2017
heating & air conditioning/hvac
+ -1 moreA technician came out to service and diagnose the problem and fixed a few other minor issues. Another technician came out to replace the motor and a few other parts within a week (we still had heat and we chose to schedule it this way). The technicians were prompt, polite and professional. Everything is much quieter in our house now. Very satisfied.
Description of Work: Furnace motor blower was very loud and needed repaired or replaced.
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Yes, I recommend this pro
$972
Robert J P.
10/2017
heating & air conditioning/hvac
+ -1 moreThey are excellent. I have been using them now for 10 years. As far as I'm concerned they are very fair people. They've always responded. I have a contract with them; I have no problems at all. Years ago, I had a problem with the air conditioner. It went out. I called the company that had previously done our work. Their person who came out to give the estimate for the new a/c I found to have been lying. I called Carrier and told them I had not had the unit that long. They said they would give me a new compressor but I had to pay a company to install it. I called around to contractors to install the compressor. This salesman came out, he got on the phone and said he was talking to Carrier and gave me a song and dance about what Carrier was going to do for me. Something didn't sound right so I called Carrier and asked if they spoke to him and they said no. That disqualified them. So I called Brandon and asked them what their price was to put in a new compressor. They gave me a good price. they were fair about it. I've been with Brandon ever since. I've been treated very fairly by them so I stay with them.
Description of Work: Heating and A/C maintenance.
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Yes, I recommend this pro
Jeff C.
08/2017
heating & air conditioning/hvac
+ -1 moreThey have been great. They came over and helped most recenty, they came out priced it out and did the work for me. I would use them again.
Description of Work: Cold air return vent moved
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Yes, I recommend this pro
$500
Tom K.
08/2017
heating & air conditioning/hvac
+ -1 moreAlthough we were in the thick of Summer heat and other contractors were telling us that it would be several days just to get a quote, Brandon handled everything in less than a week.
Description of Work: New A/C unit & condensor.
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Yes, I recommend this pro
$3,000
adam K.
06/2017
heating & air conditioning/hvac
+ -1 moreTechnician was very polite, honest, and efficient. He explained everything to me and gave me some tips on how to help the comfort inside my home. He did not try to sell me things that I did not need or want, like the other companies I have had in the past. I would highly recommend Brandon's services to anyone.
Description of Work: Furnace Maintenance
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Yes, I recommend this pro
$95
Nicholas C.
05/2017
heating & air conditioning/hvac
+ -1 moreI'm not sure if I'd use them again or not. I might. I'd think about it.
Description of Work: I put in a new heating and air conditioning unit.
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Yes, I recommend this pro
Diane W.
04/2017
heating & air conditioning/hvac
+ -1 moreThey are very courteous. They explained everything about my furnace and how it was running. They cleaned everything. He wrote down on the service invoice everything that was completed. They are very professional and very knowledgeable.
Description of Work: They checked my furnace.
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Yes, I recommend this pro
$95
Shannon H.
01/2017
heating & air conditioning/hvac
+ -1 moreEverything went as well as possible.
Description of Work: HVAC tune up
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Yes, I recommend this pro
$125
Connie F.
11/2016
heating & air conditioning/hvac
+ -1 moreIt is fabulous! I recently used them for the check up. They were prompt, efficient and did a thorough job. I was very pleased and have recommended them to others.
Description of Work: totally new hvac system put in
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Yes, I recommend this pro
$10,000
Stephen O.
10/2016
heating & air conditioning/hvac
+ -1 moreDarren arrived on time . He provided the following service: (furnace clean) Checked the air filter, blower, flame sensor, ignition, burners, exchangers, flame safety, pressure safety, 3.1 wc gas outlet temperature rise rated @ 30-60/50 actual, 83.9 efficient, 63 ppm Co AF . The furnace was operating properly. The furnace is aging and when we need to replace it we will use Branden.
Description of Work: We have used Brandon Heating and Air Conditioning since October 2010. Since then we have had a Service Agreement for summer and winter.
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Yes, I recommend this pro
$175
Gabrielle D.
10/2015
heating & air conditioning/hvac
+ -1 moreAs I mentioned, they cancelled on me late in the day stating they do not come to portion of Portage co. that I live in. So they did no service and I had to go several more days without heat before I could get someone else out here. I feel as it was their mistake and they cancelled on me late on a Friday that they should have come out anyways as a professional courtesy. It put me in a very difficult position as I had turned away other repair centers that I had called b/c I thought I had this company coming out to me. They need to specify that they do not service all of Portage co., the listing didn't say 'portions of Portage Co.'. They had my address when I made the appointment. Severely disappointed and would not recommend.
Description of Work: Scheduled a same day appointment with office for later in the day, around 3:30pm. I live in portage county which they say they service. Received call shortly before appointment stating they made a mistake and don't service all of portage county. Had to wait several days to get someone else out here as other providers who had called me back the same day I had turned down b/c I thought I had someone coming. They should have still come out, it was their mistake.
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Yes, I recommend this pro
Response from Brandon Heating and Air Conditioning
David M.
02/2015
heating & air conditioning/hvac
+ -1 moreBased on some simple research (home advisor and redbeacon), the average cost to have a basic thermostat installed should be between $100.00 & $113.00. Not $200.00. Since I am providing the thermostat, $200 seemed unreasonable. Given that I used and paid $174.00 for their services on two recent occasions, I expected them to treat me fairly. I now feel foolish for thinking that. I am an extremely loyal customer when I receive good service at a fair price. I gave this company a great review in 2014 for service work they performed back then. I am sure that I can install my own thermostat, but I didn't want to try it during a week when the daytime temperatures won't go above 20 degrees. In the event that I had a problem with the installation, I didn't want to be without heat. So since they do this work all the time, I preferred to have them do it. The installation consists of removing the old one, installing two screws and connecting 5 wires. Since it is a basic electronic thermostat, there is no programming.
Description of Work: Repairs were made on two previous visits at a cost of $125.00 and $54.00. The technician was very courteous and did a great job. The repair cost was for labor which took about 1/2 hour and about 15 minutes respectively. I was very pleased with the technician and his work. However, when I initially called for service I asked if I could also get a new thermostat installed. The lady told me that the technicians carry them on their trucks. So on the first visit I asked the technician if he could install a new thermostat after repairing the furnace problem. He said that he could, but they carry only very basic thermostats on their truck. So if I would like a nicer one, I should purchase it and then call them to install it. He wrote on the service invoice that I was buying a new thermostat and would call them to have it installed next week. He documented it so that I should not have to pay for another service call, but only the cost for installation. I purchased a high quality basic thermostat (non-wifi and non-programmable) with a large display and received it the following week after their 2nd service call. I called their office and asked the lady if I could schedule the installation. She asked me to hold-on and put me on hold. A couple of moments later a guy named Mike asked if he could help me. I told him that I wanted to schedule to have my thermostat installed. He said; ;"We don't install customer thermostats, because of warranty issues." I told him that I don't want a warranty. He said we still can't do it. After my continued insistence, he finally said he would ask the owner. He came back on the line and said "I guess we can install it." He said he could schedule it to be done in a couple of days and it would be $200.00. I responded by asking "are you kidding me?" He simply said; "that is cost."
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$200
Response from Brandon Heating and Air Conditioning
Jeffrey M.
01/2015
heating & air conditioning/hvac
+ -1 moreThe technician showed up right when the dispatcher said he would. There was an electrical/wiring failure in the furnace which was diagnosed and identified quickly. Technician spent most of the time monitoring the furnace after the fix to make sure no problems would surface again. I also received a 30-day grace period where, if there was another problem with the furnace, the fee for the service call would be waived. Can't ask for anything more. Will hire again.
Description of Work: My furnace stopped working in the middle of the night. Provider fixed it.
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Yes, I recommend this pro
$125
Dan K.
11/2014
heating & air conditioning/hvac
+ -1 moreFirst impressions of the company were positive during several calls to the office to setup the appointment. I received a reminder call a day before to confirm that the appointment still worked for me. The tech, Jason, called me an hour prior and asked if he could stop by earlier, no problem. Arrived promptly, truck clean, in good condition, well organized. He listened to my description of the problem, then spent time troubleshooting. Once he figured out the issue, he clearly communicated what was wrong and the options to repair it, entertaining all of my questions. Received a quote to do the repair and an expectation of when and how long it would take. This is the first time I needed work to be done on my furnace, in 10 years or so, and I did not have a contractor prior to this. I will call Brandon again next year for a full furnace inspection, very happy with this first experience.
Description of Work: Provider diagnosed faulty gas valve in furnace as source of problem with no heat.
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Yes, I recommend this pro
$70
Contact information
1337 Commerce Dr Ste 8, Stow, OH 44224
http://www.brandonheating.comService hours
Sunday:
ClosedMonday:
7:30 AM - 4:30 PMTuesday:
7:30 AM - 4:30 PMWednesday:
7:30 AM - 4:30 PMThursday:
7:30 AM - 4:30 PMFriday:
7:30 AM - 4:30 PMSaturday:
ClosedLicensing
Bonded
Insured
Licensed*
Trade License Number
HV 38304
Trade License Locale
OH
Trade License Authority
Ohio Construction Industry Licensing Board
Trade License Expiration
01/11/2025
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning,
Air Duct Cleaning,
Water Heaters,
Plumbing,
Wells and Pumps,
Drain Pipe Installation
FAQ
Brandon Heating and Air Conditioning is currently rated 4.8 overall out of 5.
Sunday: Closed
Monday: 7:30 AM - 4:30 PM
Tuesday: 7:30 AM - 4:30 PM
Wednesday: 7:30 AM - 4:30 PM
Thursday: 7:30 AM - 4:30 PM
Friday: 7:30 AM - 4:30 PM
Saturday: Closed
Brandon Heating and Air Conditioning accepts the following forms of payment: Check,CreditCard,Financing Available
Yes, Brandon Heating and Air Conditioning offers free project estimates.
Yes, Brandon Heating and Air Conditioning offers eco-friendly accreditations.
No, Brandon Heating and Air Conditioning does not offer a senior discount.
Yes, Brandon Heating and Air Conditioning offers emergency services.
Yes, Brandon Heating and Air Conditioning offers warranties.
Brandon Heating and Air Conditioning offers the following services: Residential & light commercial installation, maintenance and repair of furnace, air conditioning, heat pumps, geothermal, boilers, water heaters, indoor air quality, humidification, dehumidification & ventilation.
NA
Contact information
1337 Commerce Dr Ste 8, Stow, OH 44224
http://www.brandonheating.comService hours
Sunday:
ClosedMonday:
7:30 AM - 4:30 PMTuesday:
7:30 AM - 4:30 PMWednesday:
7:30 AM - 4:30 PMThursday:
7:30 AM - 4:30 PMFriday:
7:30 AM - 4:30 PMSaturday:
Closed