Steubenville Construction

The job went very well. The estimate was right on target. The installer was professional, kept very busy, and stayed on task until the job was completed. He kept the job site clean, removing the windows quickly and installing new ones professionally. We had a problem from the manufacturer with one of the windows and they took care of it right away so it didn't cause any delay in service. They were polite and professional in manners and appearance. They could be a little better in returning phone calls in a more timely manner.

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They were on-time, followed through and completed the project within a week. They did an excellent job.

See above

Called to request an in-home appointment to receive a cost estimate for replacement windows, gutters, and siding. He was late for his appointment by about a half an hour, though to his credit, he did call and let us know he was running late. He arrived, showed us what his company had to offer, took measurements. He then stated that he would have an estimate mailed to our home within the next 3-5 days. After a week went by with no contact, I called and left messages three separate days over the next two weeks. It is now mid-October and he has yet to send an estimate, return any phone calls, or make any contact whatsoever. The sad part? We have been trying since JUNE to have this work done, have had five DIFFERENT companies come to our home, and only two of the five have actually given us estimates and returned phone calls as well as answered any questions promptly. We just received the second written estimate, and are now in the process of taking out a home improvement loan to the tune of $20K. The difference between the two actual received estimates for the siding alone was a $10,000 difference. We were required to have two estimates by our bank, and now that we have them, we are going with the first company we called, the one we liked the best, and sorry to the rest of the businesses that did not want OUR business! I can't understand why the others never returned our call. We live in a one story house, so it's not like it was a three story monstrosity! Our lot is fairly level. There are a large number of corners due to the additions to the house, but let's be serious! If you don't want to do a job, man up, be a good businessman and simply tell me (even if it's a lie!) that you can't take on any new business at the moment! VERY poor customer service to three of five local businesses!

They've been in business for more than 50 years and their reputation is why we hired them. It's a family business. They were very professional from beginning to end. The owner came to our home to meet us and create our contract and estimate. He provided clear and precise detail and everyone on his staff and crew were polite, positive, easy to deal and communicate with. The finished job is very nice.