PETERSON'S CARPET CITY

We first went to Peterson's Carpet City in January to look at sheet vinyl for our kitchen. We immediately liked them because they didn't try to talk us out of what we wanted - as other companies did. We also liked the fact that they knew the country of origin of their products - and they carry a large variety of products that are made in the U.S.A. We asked for a "ballpark" estimate for the entire job using a specific product that we had selected. They were happy to provide that for us and they even itemized it to a certain extent and they wrote it down for us on paper. It was a pleasant surprise for us to see how low it was and we called them back a few days later to tell them we'd like to get going on the job. But we were told that the ballpark estimate was way off and that the actual price was going to be more than double what they had estimated. They apologized for the inaccurate estimate and we told them we'd wait. Next we looked around a bit more and discovered that Armstrong makes a line of Luxury Vinyl Tile that is manufactured in the U.S.A. with raw materials mostly from the U.S.A. - so we looked for a supplier. Peterson's was the only supplier we could find in our area, so we went back to them. This time we got a full estimate in writing and the owner told us verbally how much it would be. I questioned the owner about how little the estimate for installation was, but he insisted that every job is different. Again, I was pleasantly surprised. After I got home, I looked more closely at the written estimate and could see that he had, in fact, looked at the wrong number: The installation was several hundred dollars more than what he had said. I called and asked what it really was going to cost and (for the second time in a couple of months) he apologized for the inaccurate estimate. Quite honestly I was hoping he would give me some sort of discount - maybe just as a good-will gesture for having twice raised our expectations with really low estimates. But I guess he didn't feel all that bad about having made two such mistakes. Oh well. Despite all the trouble with the estimates, we had them do the job. The installer was 100% professional and always had a great attitude. The floor looks great. More recently we had a new floor installed in another part of our house. We got an estimate from the Petersons again, but we discovered another independent contractor who gave us a better price - so we went with him.

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