LOWE'S

I've used them in the past and I've always been happy with the results. The gentleman in the doors department rubbed me the wrong way. The paint department there is very helpful and I liked all the suggestions that they gave me.

Carol Phillipson was the designer at Lowe's. Couldn't have done this without her. Bryan Smith was in charge of the installation and remodeling. He had a crew with him that were absolutely marvelous. George, Robert, Doug and others. They demolished the old kitchen and completely remodeled the new one. They worked non stop, answered all questions we had and Bryan told us ahead of time when they'd be here and what they'd do next. I've never seen such hard and perfect workers and can't say enough about the wonderful job they did. They dotted all i's and crossed all t's. I made a photo show as they worked to prove just how meticulous they were. Carol chose the very best materials and was able to color coordinate the best design possible. I can't say enough about the great job that was done in only three weeks. I was never without a stove or frig during the whole process. Bravo to the Lowes' staff in Steubenville, Ohio.

EXCELLENT

It went very well, they put the old washer and drier out in the drive way for my son in law to pickup Later They installed new washer and drier, hooked everything up and made sure everything worked. [ Nice Job ]

Great!

Lowe's have a good selection. The people are very helpful.

With Lowe's discounts, the price of the GE washer and dryer was great. However, that was the end of the greatness. At the time of purchase, while still at the store, the salesperson suggested we would need a new power cord for the dryer, which we bought. There was no mention of possibly needing new hoses for the washer. She also set up an appointment for delivery and installation for Friday the 24th and said they would call Friday morning with an approximate time of delivery. When we hadn't heard anything by 3pm, we called the store and were told our delivery was scheduled for Sunday. We knew this was not right as we watched the salesperson put in the delivery day of Friday and also that we were planning to be out of town all day Sunday. They told us they'd squeeze us in on Saturday, which they did. Two delivery men brought the new appliances and removed the old ones. However, they refused to hook either of them up, said they couldn't hook up the dryer with our plastic ventilation hose, which we understood to be correct. But they also said they wouldn't hook up the washer because the connectors on the hoses were corroded. This was completely untrue. They left everything unconnected and the hoses laying in the laundry tub, which were removed later so we could use the sink. When we got up Sunday morning, half of our fully finished and carpeted basement was under two inches of water!! The delivery men had neglected to turn the hot water valve off. I called the store and told a manager what happened; he was so rude I basically hung up on him. Still feeling that Lowe's was responsible, I called again and spoke to the store manager. He was nicer but still wouldn't take responsibility for his service people. He offered us the use of a rental rug scrubber or a fan; we have a rug scrubber so turned that down but said we'd gladly accept the industrial fan. I was then told, sorry, due to the hot weather, there weren't any. If it had happened the week before, he would've had one. My brother finally went to the store in my behalf to speak to the manager in person. Through very reasonable arguments, mainly that Lowe's service people are supposedly professionals and that a store as big as Lowe's surely carries insurance to cover incidents like this, the manager did admit he handled it in the wrong way. So what did he do? Gave me a $75.00 Lowe's gift card!!! (in all fairness, he did say if we brought it back in and wanted cash, he would do that). Our basement, which is used as living quarters for my daughter and her toddler, is stil very damp and mold is growing and has a terrible odor. The washer and dryer are sitting in the middle of the floor that didn't get flooded. I wish we'd spent the extra money and dealt with professionals who are customer and service oriented.

They set it up for me. I was satisfied and it's been good. At the time I bought it there was no delivery charge and it was free. The range actually costs $650 but because of the offer I got it for $550 and there was free delivery.