Work not started yet. That’s the problem. They took the deposit (non refundable), give a delivery estimate, then nothing. Emails go unanswered. I call them and get nothing but excuses. Not happy with customer service.
Description of Work: Three stair railings.
Rating Category
Rating out of 5
value
1.0
responsiveness
1.0
Jennifer L.
03/2018
1.0
fencing
+ -1 more
Not well. Man came out to measure, take order and give estimate. Elderly mother in law agreed to price and work to be performed. Bill came in the mail and it was 25% higher than agreed upon. We will not do business with an outfit that tries to take advantage of the elderly. Beware.
Description of Work: Replace/install outdoor railing for senior citizen
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
SANDRA M G.
02/2012
5.0
fencing
+ -1 more
He did a very nice job. He showed up on time and repaired a gate about 5 or 10 years ago. He did everything he said he would do and when I asked him to come back and fix my gate, he did and didn’t charge me anything extra as it was a part of the deal. He came on time as he said, did everything, cleaned up himself and didn’t leave anything behind.
Description of Work: I used the services of Gil Thermes Fence Co Inc. for fencing about 15 or 20 years ago and repaired the gate about 5 or 10 years ago
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Karen L.
01/2012
2.0
fencing
+ -1 more
Insist on a given time for someone to come and have them meet with you personally. Don't allow them to come when noone is there.
Description of Work: I called Gil Thermes for an estimate in July 2011. The girl said someone would be down to look and they would send me an estimate. I never got an estimate nor do I know if they ever came down. I called about 6 weeks later to see if they came or if they had an estimate for me. The girl said she would look into it and get back with me. I am still waiting. I am not sure if because this was an insurance claim due to a car accident that damaged my fence that they didn't want involved, or if the job was something they didn't want to do, but a phone call would have been appreciated.
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0
$4,000
SUSANNE E.
08/2009
5.0
fencing
+ -1 more
I did it all from out of town, on the phone. I described what I wanted, they went, gave me the estimate and when I arrived it was done EXACTLY as I wanted.
Description of Work: Excellent job, did work as described. Very professional.
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Service Categories
Fencing
FAQ
Gil Thermes Fence Co Inc is currently rated 4.2 overall out of 5.
Sunday: Closed
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: Closed
Gil Thermes Fence Co Inc accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Gil Thermes Fence Co Inc offers free project estimates.
No, Gil Thermes Fence Co Inc does not offer eco-friendly accreditations.
No, Gil Thermes Fence Co Inc does not offer a senior discount.
No, Gil Thermes Fence Co Inc does not offer emergency services.
Yes, Gil Thermes Fence Co Inc offers warranties.
Gil Thermes Fence Co Inc offers the following services: Residential and commercial chain link, wood, vinyl, railing, and ornamental fence instillation & repair.