U S Pro Painters LLC

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They did some painting.

I called for the estimate and Bill came over as agreed. He gave me an estimate of 1565.00 to paint, and I furnished the paint for $265.00 totaling the amount to 1825.00. The estimate was provided on 07/29/2013, but Bill could not schedule the job until August 26, due to he said they were busy until then. The agreement was for August 26, 27, and finish on the 28th. He called on the afternoon of the 23rd of August to say they were still busy and he would have to reschedule. I had arranged for time off work, so the late notice was not convenient because I work at home. It was rescheduled for Friday, September 9th. FROM THE TIME I RECEIVED THE ESTIMATE IT WAS 6 WEEKS UNTIL THEY STARTED THE JOB. The remainder of the job went as follows: Prep work CONTRACTED AND PAID FOR was as follows: 1. Wipe down and dust all surfaces to be painted as needed. THIS WAS NOT DONE IN ANY ROOM. 2. Fill nail holes, make minor repairs, and caulk all cracks if needed. This was done on the first day when they were doing the living room and hallway and the ceilings. THEY DID ABOUT 50% OF WHAT SHOULD HAVE BEEN DONE. What is worse is some of the nail holes they FILLED IN were NOT sanded down and are lumps. Other places were just not done. 3. Repair the ceiling in the hall bath and prep to paint. THIS WAS DONE HOWEVER I SHOULD HAVE HAD THEN PROVIDE DETAILS OF WHAT EXACTLY THIS WOULD BE. 4. Repair various nail pops. AGAIN I SHOULD HAVE ASKED FOR WRITTEN DETAILS OF WHAT THIS MEANS BECAUSE THE WORK IS NOT ACCEPTABLE. They did take a light down from the kitchen ceiling, which took about 5 minutes, and they did some caulking in the kitchen, and in the bathrooms, but it doesn't look professional either. The PAINTING 1.) Apply one coat of customer provided paint. Some surfaces may require two coats. THIS HAPPENED, HOWEVER, I COULD HAVE HIRED ANY JOE/PAINTER TO APPLY PAINT TO THE WALLS AND CEILINGS FOR WAY LESS THAN WHAT I WAS CHARGED; and, I was provided two painters on the 9th, from 8:30am to 4:30pm, and one painter on the 12th from 8:05am to 4:45pm. The other painter arrived at 10:30 and worked until 4:45pm as well. They were rushing to complete my job because another job had been scheduled for the next day. SO, I WAS CHARGED FOR A 2+ DAY JOB BUT RECEIVED LESS THAN 2. Also, I showed the one painter, John, my cabinets in the bathroom and the fact that someone had painted around it and you could still see the unpainted wall. He replied, "Oh, we're better than that!" Well, it TURNS OUT THEY'RE NOT because they did not do this. I HAD TO CALL AND ASK THAT THEY COME OUT AND DO THIS. When the two men came on Friday to remove the cabinets and paint, One was a TRAINEE. (At this point they had already cashed my check.) Later, I noticed that the cabinet they removed in the hallway bathroom had scratched the wall in two places that I will have to touch it up. THIS IS NOT PROFESSIONAL. (Note: I had EVERYTHING out of EVERY ROOM including some furniture from the living room and EVERY PIECE OF FURNITURE from my son's room) Upon the paint drying and cleaning up, I was VERY DISAPPOINTED. There was splattering of paint in my master bathroom on the vanity, floor, toilet cover and seat cover, and the towel racks. Also, the same in my other bathroom but to a lesser degree. And this was THE SAME COLOR PAINT AS THEY PAINTED WITH; and to note that these colors have NEVER been used before in my home so it was this painter and not someone else. In my kitchen there were paint splatter on the laminate floor (AND I'M STILL CLEANING THIS OFF). There was paint from the hallway bathroom on the handle of my oven door and a drip on the floor. A drip of blue paint from my living room was dried on my area rug in my kitchen. I had to take a pair of fingernail clippers and clip it off. In fact, I'm not able to get the paint off my towel racks in either bathroom and will have to replace those at MY OWN ADDITIONAL EXPENSE. Bottom line is I WOULD NOT RECOMMEND THEM OR REHIRE THEM. No one called to follow up after the job was done because THEY KNOW WHAT THEY DID. .......I DIDN'T HIRE AND PAY YOU FOR A "GOOD ENOUGH" JOB, I HIRED YOU AND PAID FOR A PROFESSIONAL JOB. In conclusion, the job was mediocre at best. The work was rushed so they made a mess with paint splatter, they did not do a professional job, or all the contracted work. After 6 weeks of waiting for them, I deserved better for what I paid for. Again, I could have hired ANYONE to do the work they did at a lot less cost, AND, for the work done (or not done), AND the paint mess; I would NOT REHIRE OR RECOMMEND THEM. They should even return some of my money. Additional note: I read the reviews from 2012, which were good. There was a bad review that Bill stated was unfair like someone who was difficult to please and wanted more that what was contracted. I believed this because I too work with people and provide the same service to everyone regardless. I regret this decision. Either I was wrong or they are not the same company in 2013 as they were in 2012.

Bill. D was quick to set up estimate and start work. The price was decent and was happy that he was able to start work fast. There were specific imperfections in the walls that we wanted fixed and these were voiced before the job started. Once work began they moved quick, I had to contact the company multiple times though regarding these imperfections that had still not been fixed. Once calling about these communication started to decline. I voiced my concerns to Bill. D who assured me that he would personally review the work before being complete. Once the workers were done I never got a phone call or email stating that they had completed work. I had to call them to ask if they were done. The house that they painted is empty being fixed to sell. The longer that I work in there the more that I see that is sloppy work.Corners in rooms can clearly see the previous colors, as well as by the bottom trim. I have found 3 spots that were patched for holes, but then were never painted. The kitchen that was a green color it was supposed to be primed prior to being painted, but there are multiple areas you can see the green underneath the new paint. I ended up having to buy additional paint to due to multiple touch up painting. When paying this amount of money one would expect to not have to touch up any paint. I would suggest if using this company to throughly check the paint job before paying. Pay attention to corners, anything by trim work, and any parts of the walls that have been patched. Also make sure that any areas that have dark colors underneath that they are primed before painting over.

The painting took three calendar weeks due to weather and coordination with the deck construction. Over all it went well. I was pleased with their efforts. The painters were professional and knowledgable and worked hard to please us.

I thought it was pretty good. They did a good job. I have a big house and most well done with no complaints.

In addition to being the lowest bidder on the job, US Pro also had the fastest and least intrusive time estimate for completion of the work. Once we accepted their estimate, they quickly began work, and completed it promptly and well. Although there were as many as 4 painters engaged at any one time, they worked quietly and efficiently, were courteous, and cleaned up at the end of the day each of the four days they took to complete the job. We wer very satisfied with the entire process, and would not only recommend US Pro, but will contact them again for myself if the need arises.

Everything went very well, the house looks wonderful.

The project started out GREAT and on task. It was being done in coordination with the removal of carpet for laminate flooring and the house was a chaotic mess that the guys managed to dance around and thru without a hitch. The color they helped me select was absolutely stunning with the new laminate floor and all went well until we got to the Master Bedroom where it was discovered that the foundation had been cracked/leaking for an indeterminant time. Issues with the condo association arose and were quite protracted over responsibility for fixing this crack until they finally manipulated me into paying for opening the drywall from the inside to access the crack. US Pro painters ALSO did THAT job which you can't even TELL was ever done! Opted to go ahead and have the closet painted at that time which looked so professional that I also decided to have the remaining closets painted! That will happen on 2/12/13 and I'll have a finished project... and it's just SO stunning.... which I couldn't have done without this company and their flexibility and professionalism! Thanks, US Pro Painters!

AS stated above!

Overall, US Pro Painters were professional, quality, and responsive. I first called and left a message to obtain an estimate. They called me back the same day and set up a time to conduct the estimate. When Bill came to my house, he was courteous, efficient, and able to give me an estimate right on the spot. He later emailed me a printed copy. The painting team arrived on time on the day of painting and quickly got to work. They were careful with my furniture and belongings that they had to move to paint. Every day, they would move the furniture to the center of the room and put it back at the end of the day. I could use my master bedroom normally during the 3 days they were at my house. They were neat and clean with the paint. The work they did was very high quality. The paint is even, the lines on the ceiling and boarders are clean, and trim looks as if it were always white - very smooth. There are no brush strokes or roller marks. The crew in my house were responsive to any questions I had and took my concerns seriously. For example, I didn't understand what their workflow was going to be in order to get it all completed within 3 days. Steve took the time to explain to me what they were going to do, and the order in which they were going to complete it. Steve also would confirm the colors or areas I wanted painting before applying paint to minimize errors. I appreciated his attentiveness. When they left, my room looked great. The painters did a great job at cleaning up after themselves. The team swooped in, got the job done, and left the rooms tidy. If I have more painting, I will use Pro Painters.

When I called for an estimate, they were professional, and came out the next day. After measuring the rooms to be painted, they gave me a written estimate right then. They were able to start the job the day I needed them to, and finished ahead of schedule even though I added the basement to the project halfway through the original job. I added the basement because I was so impressed with their work on the main floor. The painters came each day either on time or a little early, and worked hard every day. They were pleasant and professional, and after the job was through, left the house neat and put back together. I am pretty picky, and I couldn't find anything I needed them to correct. I would definitely use them again, and would highly recommend them to others.

I am satisfied with their services.

The owner, Bill Denlinger, showed up and gave me a quote. I agreed and they showed up when promised and began right away. Did a very nice job on the exterior and moved to the interior. The owner warned me in advance they they may have to apply a second coat to cover spots and theis did happen and was added to the bill. The painters moved furniture and breakables out of the way and covered the rest - in the end, everything was fine. The crew might have cleaned up and replaced items removed during painting bit better in spots, but overall I was very pleased. Again,we retained same colors inside. I liked the fact that they had bonded and background checked employee (no subs) since I ws not able to be there with them during most of the job. A professional job, friendly crew and a good experience overall.

We had someone out to give us an estimate two weeks ago (today is 7/19/12) for ceiling repair and painting, as well as installing wall trim. The man was here for about twenty minutes taking pictures of everything, which I thought was strange. I didn't hear back from him so I call him on Monday or Tuesday the following week and he claimed to be working on my estimate. I have not heard back from the company and will not be calling them again. I also will not be using the company for any services now, or in the future. I cannot believe how incredibly unprofessional this company is, and am concerned about where the photos of the interior of my home are now.

Very happy with results. They came in with fair estimate, the guys were very professional and neat. Got the job done quickly.

He was extremely helpful and professional. I also liked that he was extremely generous with his idea’s. Everything was explained in thorough detail, and I was very pleased with my interaction with him so far. He was very prompt, and I will plan on using him in the future.

Bill D. came to our home to review what we wanted done and to provide an estimate at an agreed upon date/time which was only two days after my initial call in April. All areas were measured and we were satisfied with the estimate which also included the paint for all of the areas. I did inform Bill that I wanted the work done the first week in May and that was when they did the work. I liked the idea that I could go anywhere and gather paint samples and just let them know what I wanted and for which rooms and they picked up the paint. The painters arrived on time as scheduled and were very professional. They moved all necessary furniture and covered the furniture and carpeting. They completed the job in two days giving all areas two coats. A few days after completion of the job, I noticed a couple of minor areas in my kitchen that needed to be touched up. I contacted Bill and a time was arranged for a return visit to do the touch ups. The concerns were minimal and it only took about 15 minutes. We were very satisfied with the entire process and the professional manner of all the staff with whom we came in contact.

We called US. Pro Painters on a Monday afternoon and they scheduled an appointment to see what we wanted done and provide a estimate on Wednesday. We were pleased to learn that they would be able to begin the job on the following Monday, arriving by 8:00 or 8:30. Mike and Chuck arrived about 8:30 am. on Monday 2/13/12. They spent the morning doing a thorough job of preparing the walls. The dining room had dated wallpaper above the chair rail. They carefully cut out any bubbles and smoothed out the wall. They applied primer and two coats of paint, which covered the wallpaper completely. The painters did a very professional job on all of the rooms and left the work area clean when they left. They were both polite and professional. We would certainly use US Pro Painters for future painting needs.

My experience went really well. They were helpful, courteous, and professional, and I’m very pleased with their work.

They did a great job! The project took two days, and the crew cleaned up after themselves very well at the end of each day. Their preparation work was really thorough. For example, our plaster walls had a few cracks and U S Pro filled them in and sanded them down so everything looks smooth. Their work looks really good, down to the smallest details.

U.S Pro Painters are excellent, we are having them back to do some more work. They were clean, efficient, friendly, polite and worked hard when they came to work. They moved furniture for me, put up wall switch coverings, just everything you could think of. Bill was out every day to see how we liked the work that was being done. I am recommending them to all neighbors and friends. I give them a 5+ rating. More people need to get information on them. It's a great company.

THEY MADE SURE TO WASH EVERY LITTLE CREVICE AND I THOUGHT THAT SHOWED PROFESSIONALISM. THEY DID A VERY GOOD JOB AND I THOUGHT THE PRICE WAS REASONABLE. THEY DID A LOT OF HARD WORK FOR US AND WE APPRECIATED IT.