Stepp's Tree & Mulch

Brad, the owner and his crew does amazing work. VERY REASONABLE prices, professional, polite, dedicated, great communication. They removed a very large red oak tree that was leaning on our house and neighbors. Removed all debris, grind stump to point didn't even know a large tree was there. Left our yard looking better then when started. Brad supervises job til the end.

Brad was quick and left the site clean. I was happy with the price and service.

Did a good job and cleaned up well despite heavy rain. Approached workers who were taking down a neighbor's large Ash trees. The price was good compared to other estimates I received. Tough job with motivated workers compared to other tree crews I have dealt with before.

He didn't return that day to do the work. He called and said they were running late and would return monday morning. Monday morning arrived and they were a no show. A man called that had previously ground out a stump for us and have given us a lower bid (previous to their proposal), and I agreed to have him come do the tree (no contact from Stepps). I gave them the courtesy of a phone call and said that since they were busy and we needed the tree out AND it was within the 3 days in which to cancel (again it was an estimate or proposal not a contract, but if it were the 3 day law was applicable) I wanted to let them know not to come out. Then their representative called back and I repeated as stated that since they were busy and we needed it out, I had made other arrangements. He got really, really angry and was saying we had a signed contract and that he was on his way. I looked at the proposal and he had asked my husband to sign where it says work completed as proposed and that the work was satisfactory. I video taped a copy of the proposal, walked outside to the tree, still standing tall and dead next to our house. I walked back inside the house, penned a note to the company (by the way, there isn't any address on their proposal), noting what had happened, verifying the time that I called to cancel, and stating the ORC stating the three day contract cancellation law and that I had called concerning a proposal cancellation and that there wasn't any contract, but if their had been... we were still within the law. I am astonished as such behavior. Because we are older perhaps he thought he could bully us or something. I would NEVER consider doing business with someone 1) Unreliable 2) Unkind .