Dalco Electronics

Description of Work: I was having problems with my computer. They asked me to bring my modem out, which I did but I hadn't realized they were located so far away. They said it would be several days before I would get it back. The next day they said it was ready. The gentleman who called me, Mark, lived near me and I told him that I didn't know how to hook up computers. I asked him if he would come out and hook the computer up for me and I would pay him for it. He brought it out and hooked it up. He finally got it working and I paid him $25 and he said it's just between me and him. Two days later it wasn't working again so I called Mark up. He said he'd come over and take a look at it; he was able to get it working and I paid him $25 again. Then it stopped working again so I called up John and told him everything. John said that Mark, who had come out, was not a technician. I asked for my money back and he said no, that he has no authority of what Mark did as he's just an employee. He did say if I brought it in again they'd fix it, but as it was farther away I just let it go and I went in myself and figured out how to do it with my daughter's assistance.

Description of Work: I used Dalco Electronics for computer repair. They upgraded the RAM.