V V E Computer Consulting

I am very pleased with the work Earl did on restoring the operating system on my fairly new Lenova laptop. Earl was very helpful in attempting to troubleshoot my issue over the phone first. When we couldn't resolve the issue over the phone we made arrangements for him to work on my laptop. on a weekend. Earl had my laptop working and returned to me in less than one day. I would definitely use Earl again. He is extremely professional and provides quick turn around and excellent customer service.

Earl is very professional and very knowledgeable. I would definitely recommend him!

saved money from information provided

excellent, he answered my questions and fixed some problems.

Earl recommended that we not fix the computer,and to buy a new laptop instead. That the repair was not worth it. After we purchased the new laptop he returned and helped us Transfer all the files. Excellent fast service. Very fair price.

I have had VVE do a variety of things over the years to keep my computer working, at a reasonable cost. Earl knows a lot, and tells you right away if your job is not appropriate for him, or if it would cost more to fix it that to replace it. He has fixed my computer 5 or 6 times over the last 5 years. I have complete confidence in his opinion.

He gave excellent service! He came and picked up my computer, did the work, and returned it to me in one day. It was excellent!

Very prompt service. Totally appreciated that he came to pick up my computer and returned it to me the next day. Reasonable price. Was so pleased to get files back!

Earl diagnosed that the hard drive was corrupted. He took the computer to his lab and produced a mirror image of my hard drive onto a new hard drive and then did a thorough check of the new disk. The result is that my computer is now running as good as new.

WONDERFUL !!! Earl was courteous, professional, and very effective. Picked up the computer and had it operational the next day - all bugs removed. We were back in business in 24 hours. Earl was prompt, and on time, and so helpful. We could not have asked for a better outcome or service.

Went great! Earl was very responsive to my initial phone call. Explained what he would do. Called me at regular intervals to let me know how things were going. He's obviously very knowledgeable and experienced. Very pleased with result. Highly recommended.

excellent, Earl was on time, about business, offered additional info

He always answers the phone and is available within a few days. He is perfect! He is very reasonably priced and I would highly recommend him.

Earl set up a wireless HP printer for my home office with no issues. He tried his best to get my old HP LaserJet to work on Windows 10 but we both agreed that the printer could not support Windows 10. He was responsive, on time, did great work and was pleasant. Will definitely use him again!

This was an excellent experience. Earl is incredibly knowledgeable about computers and all related things, including printers. He also is prompt and respectful. He knows how to quickly access helpful resources (e.g., calling the manufacturer), and shows great patience in the process of installing equipment that can seem long and tiresome to most people.

I would not hesitate to call Earl again if I needed assistance.

very well. he did exactly what was required and did it in a very professional manner

Best person I have found to answer questions and resolve problems. Always answers phone promptly. Comes to my home promptly (2 or 3 days) and is always on time. Answers my questions over the phone (at no cost). Will supply accessories to resolve problems or improve operations. Charges are very reasonable. Superior results to any other computer consultant I have have ever used yo answer questions and fix problems! If you have any questions or need any additional information Please give me (Ralph) a call (216-381-2835).

1. Recovering files from old computer. I had talked to the consultants at Office Max and they told me that the files were just plain lost forever. Earl took out the old computer disc and put it in another computer, so that he could make a copy of the files. He came to my house to pick up the old computer, and returned the next day with a flash drive, which he used to copy the files to my new computer. He charged the same amount that Office Max would have charged to TRY to do something. $75 for this job. 2. Set up Cable in my house. My ATT service deteriorated as the price rose, and did not even work at times. Earl advised me that I could do better with Time Warner. He met me at the TW office, helped me sign up for a discounted service, advised me that it would be cheaper to buy the equipment myself and have him install it, rather than pay rent on the equipment. Later he came to my house and installed the equipment. I have had the service for about 3 months, and I save $20/month compared to ATT. The internet service is much faster (and always works) and the land phone-line works fine. $100 for this job. Earl is punctual, professional and makes an effort to help you get the job done!! Also, he does not take a lot of time on things -- for example, returning with the flash drive the next day. I recommend him highly.

It went very well. Earl has done work previously and, as before, he got right to the heart of the problems and fixed them in a very short time.

My computer was responding very, very slowly both in accessing the internet and opening various programs once I was finally online. Earl had done some work for me two times previously and I was very satisfied with his work. I already knew I needed a new router so I had purchased one earlier that week. I called him about 9 a.m. and we set up a 1 p.m. appointment at my home. He, as usual, was punctual and began working immediately. After installing the router, Earl ran a download/upload speed test. He was quite dissatisfied with the results and asked me how many "megs" (I think) I was purchasing on my TWC plan. I didn't know so he reviewed my last bill. The speed test wasn't even close to what I was paying for. He called TWC and spend 20-25 minutes working with the representative to improve the modem's functuality. Once that issue was resolved, Earl downloaded some software to correct the problems on my pc. While he waited for the programs to run, he took a closer look at my TWC bill. He had some questions about a few of the charges and the amount I was paying for the services. On his laptop, Earl checked out the various packages on TWC website and the costs of 1, 2, and 6 megs. He thought I was overpaying for what I was receiving. I told him I had called TWC two months earlier to try to reduce the costs but, after about an hour on the phone and no satisfaction from TWC, I gave up. Earl offered to go to TWC with me and negotiate a lower price. That offer alone was definitely service above and beyond anything I would expect! We agreed upon a time to meet at the TWC store. Earl's demeanor is always friendly and calm. Plus he really knows what he is talking about. After only about 10 minutes, he had not only negotiated a $79 reduction in my monthly bill but also had upgraded the number of megs I have. I am so pleased to have discovered Earl on Angie's List. His knowledge and sense of really completing a job is exactly what we all want and, unfortunately, rarely receive. He is a valuable asset in this community. I would recommend him to everyone in need of computer service or repair.

I emailed Earl over the weekend and he got in touch with me. He came to my home on Monday morning. We had set the time for 9:00 a.m. but called and said he was running about 20 minutes late which was fine. I had Earl check over my computer to make sure it was set up right because I was getting lots of pop ups, running slow, etc. I am not a techie person so I had to call him after reading previous reviews and they were all very good. He did troubleshoot some problems and also updated some programs. He was very friendly, professional and went right to work. Earl really knows his stuff. My computer is running fine and if my computer has more issues, Earl is the first person I will call. He's very, very good. Priced fairly. I highly recommend Earl for any issues you may be having--from basic to more complex. He's your computer expert!!

My computer crashed around 5PM on 11/13. I called Earl - and he arrived at 7pm. Was able to retrieve some files i really needed to work the following day. He took my computer -said the hard drive failed. He replaced and managed to restore all my files. He came to the house again to get an external drive and then the next day returned with the finished computer - running perfectly with all my files - even all the outlook emails. Earl was truly the best in every way - A+ and then some

This is the third time that Earl has come to house to fix one of our PCs. One time, he told us it was time to buy a new computer. He wrote down exactly what we needed on a new computer. He then came out and set it up. Earl not only explains what is wrong but why it is wrong and also what will fix the problem. Having VVE is like having our own in how tech support!!!

We used a local server for our database and common files for people to share in the office. It suddenly crashed one day and all of our data was seemingly lost. We contacted Earl who was able to extract our data as well as our database from our broken server and was able to get our business back up and running again. We have since moved to the cloud so as to avoid this problem in the future. We also had a problem with our printer not being able to print due to our new server and Earl came back out at no charge to help us set that up. Earl was not only helpful but a pleasure to work with. Would recommend to any home user or business.