When I first called Embers, I was told that the call would be returned in a few days to schedule a service call. The call was not returned. I called back, and this time the call was returned within a few hours and the service call was scheduled for two days later. The technician was prompt, professional, and knowledgeable and deserves a rating of A.
Description of Work: Randy, the technician, cleaned and serviced my ventless glass logs. The pilot light would not stay on and he unclogged it so that it worked. He also found a small gas leak and closed it up.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$95
SALLY & KEN B.
11/2002
4.0
gas logs
+ -1 more
unknown
Description of Work: DIRECT VENT WALL HEATER INSTALLED. DELAY IN SCHEDULING WORK BUT, INSTALLER DID EXCELLENT JOB. INSPECTION IN ADVANCE WAS EXPECTED BUT DIDNT OCCUR
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$600
SERENA I.
10/2002
2.0
gas logs
+ -1 more
THE GAS VALVE HAD A PROBLEM AND THE COMPANY DID NOT MAKE US AWARE OF THAT IF THEY KNEW. COMPANY DID TELL US THAT THE VALVE WAS NOT NOMRAL AFTER THE INSTALLATION WAS COMPLETE. SALESMAN DID THE INSTALLATION AND I HAD TO MAKE MY CHECK DIRECTLY OUT TO THE INDIVIDUAL WHICH I DID NOT LIKE!!
Description of Work: INSTALLED GAS LOGS AND HOOKED THEM UP TO GAS LINE.
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Service Categories
Gas Logs
FAQ
THE GAS HOUSE is currently rated 4.1 overall out of 5.
No, THE GAS HOUSE does not offer free project estimates.
No, THE GAS HOUSE does not offer eco-friendly accreditations.
No, THE GAS HOUSE does not offer a senior discount.
No, THE GAS HOUSE does not offer emergency services.