Roto-Rooter Plumbing & Drain Service

Overall the tech was knowledgeable, and communicated each issue as it came up. Was quick with service, and the job was very well done. Tech I had was Tim, #914.

I originally had another company out to clean out my blocked downspout drains (Sal's H & C), they told me my line was to blocked, i had a broken storm line somewhere, and the drain lines needed to be dug up to clean out properly. They attempted to camera but since they never cleaned out the lines it was useless. So I dug everything up (down about 5 1/2') and could not get them to call me back or come back out. I live in a 1950's bungalow with original clay storm drains and very silt/sandy soil so I needed to get the drains cleaned out soon because I didn't want to leave the hole open any longer and was in a pinch. Luckily, my wife called Roto-Rooter in the morning, and by 11:00am they were out to clean out my drains ! Mike (#1063) went into detail about everything he was doing. He jetted out my storm drain as best he could ( a couple golf and wiffle balls came out) until he reached the broken point of the storm drain. He then camera'd the drain to pinpoint the exact location of the break and marked in my driveway where it was with washable spray paint. So for future repairs I know exactly where to dig and won't have to dig apart part of a yard to repair one broken tile. He also jetted out my footer drain since I also had those open as part of my repair work. I will say the pricing was higher than most of the other companies i contacted ($495 for an hour of camera and jetting), but they were the only ones who offered to come out the same day, and in my situation that was worth the extra money. Service was great and they did exactly what i needed them to. I would recommend Roto-Rooter if your willing pay to a little more for same day great service.

This is a addendum to a very poor review given to this company a few month back. I was very unhappy with service back in April. I was charged 700.00 and still did not have a working toilet. I reviewed the company poorly and sent an email with my concerns to the manager. The manager did return a call wanting to make things right and resolve my problem. He sent out a different tech (Tim) to see what needed to be done. Tim believed the problem was due to the venting system and piping in the crawl space, I was to pay an additional 500.00 dollars and given credit for the 700.00 already paid. Tim came back out and did the work but unfortunately this did not solve the problem either. The manager once again listened to my concerns and sent a third tech out to try and get this resolved. A new toilet was installed without charge. As this was not the answer either, a camera was run down into the pipes to find the problem. There were cracking, collapsing and deteriorating old pipes. The fix was to drill up the basement floor and replace the failing piping. After Tim the tech call the manager to explain the new issue, without hesitation the manager agreed that the work would be completed without additional payment. I respect this managers decision to make this homeowners time and money already spent more important than collecting additional funds. Thank you for standing behind your work and your word to resolve my plumbing issues.

Tech (Larry 0418) was outstanding. Professional and knowledgeable. Explained everything I needed to know about his process and what he learned about our residence that will help us if there are future problems.

They came out promptly - not a small factor these days - looked at the problem, showed us what needed to be done and why, and gave us an estimate. Once we approved the estimate they began work almost immediately. They had to come back the following day to do the concrete repair because of rain, but they came out when they said they would and finish everything, including a thorough cleanup. The workers were all knowledgeable and friendly, and the entire experience was as easy as that type of repair can be. We would definitely use them again if we had a problem.

Very pleasant experience. But, you MUST request Matt #923; Tim #914; and Shane #2401 - Rotor Rooter of 10007 Dennison Avenue, Cleveland, Ohio and request these three men in particular. I reside in Seven Hills, Ohio. I needed my dryer vented OUTSIDE, my original contractor never did this! These three gentlemen found the problem, picked up material and supplies, returned with the parts before I could turn around and finished the job in a very timely fashion. They were very professional, extremely polite and friendly, cleaned up after the job was completed. One very small detail that made a huge impression on me was the fact that they took the time to position the exterior vent in an inconspicuous area -- it is not visible unless you hunt for it. This was not the first time Matt #923 completed work for me and I will certainly call and only request these three employees.

Very pleasant experience. But, you MUST ask for Matt #923; Tim #914; and Shane #2401 - Rotor-Rooter of 10007 Dennison Avenue, Cleveland, Ohio and request these three men in particular. I reside in Seven Hills, Ohio. I needed my dryer vented OUTSIDE, my original contractor never did this! These three gentlemen found the problem, picked up materials and supplies, returned with the parts before I could turn around and finished the job in a very timely fashion. They were very professional, extremely polite and friendly, cleaned up after the job was completed. One very small detail that made a huge impression on me was the fact that they took the time to position the exterior vent in an inconspicuous area---it is not visible unless you hunt for it. This was not the first time Matt 923 completed work for me and I will certainly call and only request these three employees.

He took 3 days to diagnose whether I need a new tank or just an ignition. And when he did do it, he took days to put the tank. I didn’t ask them, which I is my mistake, what kind of tank they put in and how much is it. They only carry one brand of tank and its cost $2000. I couldn’t believe it. I wasn’t happy with the way they put up the pipe from the gas pipes and the water pipes. I won’t have them again for anything.

Their price was very high and didn't have the proper equipment to do the job. I decided not to use them at all.

Holy lateness! Appt scheduled for 10-12 and plumber showed up at 3. 4-5 calls to check on arrival that kept sliding back 30 minutes 30 minutes etc. The plumber was also exasperated with the timing having to drive from Solon to wear cleveland. The only bright side was the plumber himself who despite the fixture not fitting made it work and fixing the leak with pieces from the new faucet.

Great. The person who did the diagnostics, Mike, was incredibly professional, diligent and conscientious. I would definitely hire them again.

Matt (923) came out on Saturday night to evaluate the backup. He was unable to do anything at that time, but contacted Chuck (1574) and they agreed to come back on Sunday afternoon to fix. They came, as promised, and found the clean-out and were able to open the frozen pipe and clear the backup.

Larry, the Tech, tried several methods to clear the drain and eventually snaked it out. Even after snaking the drain was still slow, but Larry aggressively used a plunger and dislodged the clog. He cleaned up thoroughly and was done within the hour. Although somewhat costly, I believe it was money well spent.

We called Roto-Rooter because we saw an ad that they did bathroom renovation work. They sent out their go to bathroom renovation guy (Bill #811) when we called about ripping up our tub because he was their expert on this type of work. When Bill came in for the initial quote/consult he let us know that to do a complete tear down and tile restoration it would be approximately $3,000 but it could potentially change based on what he finds when he tears it all out. This house is 100 yrs old and the last time any of the plumbing/valves were serviced was back in 1980 so there were quite a few that were in need of replacing. by the time we took care of the necessary repairs just to fix the valves to be able to shut off water to the different areas we were coming up to our budget. Bill was very helpful and made sure we didn't feel forced to proceed once we got to around $2,500 in repairs in order to keep a few hundred available to install the tub surround ourself. The shower isn't ready to use yet, but everything we wanted from Bill was completed. I can't thank Bill enough for the quick turn around from quote to when he came on site and got the work done. Price of the job was rated as a C because i felt that it was right in the middle of other quotes that we had seen. It was not the lowest but it also wasn't the highest. --------------------------------------------------------------

It went well. It was a bad situation but they were very nice and patient in explaining things. I will definitely call rotorooter again

Appointment setup went fine and was scheduled for the next day. Both Tim (#914) and Jack (#18) came on time, prepared and had the old drain removed, the new one installed and area cleaned up with 2 hours. Price was a bit more than originally discussed but was acceptable based on the work. Will call this company again if future work is needed.

It went well, drain and pipe were snaked out and a clogged was found and broken up. Only took about 30 minutes total. Everything works fine now and the work came with a limited guarantee. I would definitely call them again if needed.

I purchased the filtration system myself and then called Roto-Rooter to schedule the install. Why Roto-Rooter? I had dealt with this company two years ago, specifically an, honest, fair, and well-skilled plumber named Mike Blevin. So I requested him again. I even got a Saturday appointment. He looked at the filtration system I purchased and showed me that it was waaaay too large for the space it had to fit in. He also said that plastic fittings were not a good way to go and that he would bring brass ones to prevent leaking. He went through considerable effort to get the model number from the one installed and suggested a few ways I could track down a new one. So I did. Mike didn't charge for the service call, which was very cool of him. I called on Monday to schedule Mike for Saturday between 1 & 3. All systems go. On Saturday morning, the very polite R-R dispatcher called to say that Mike had big jobs and couldn't make it because no one told him I had requested him. I was disappointed and said to send somebody. Dispatch called back in five and said that Mike had rearranged his schedule and would be @ my house between 10 and 10:30. Fortunately, I was available. Mike was on time and brought copper rather than brass fittings. Why? Because copper fittings can be crimped to the pipe for a perfect, no-leak seal. Brass fittings have to be welded -- a much more timely and expensive process. He put together the estimate for me and while he wrote in a "not to exceed" cost clause, I was still a little shocked that removing and installing a $40 filtration unit that is actually supposed to be a DIY procedure would cost nearly $200. (No, I couldn't do it myself, but still...) Anyway, Mike actually had a bit of a difficult time removing one of the crappy old plastic fittings AND he used a hi-tech machine to crimp the copper fittings into place -- something that's definitely not on a DIY menu. He told me what to do to preserve the o-ring inside the filter canister, and gave me a step-by-step procedure for shutting off and turning on the water when changing the filters in the future. (No, you don't just turn off the water at the main line -- unless you don't care about a big spray when removing the filter canister.) Call Roto-Rooter. Request Mike. You will be pleased with the outcome, and that's money well spent.

It went very well Matt tech no. 923 was very professional. Explained everything thoroughly. Made sure we understood everything before he started. He did the job efficiently and professionally. I asked for his name in case I had any issues in the future.

Very satisfied with work. Within 2 hours of calling, plumber arrived at the house, All work done in about 1 hour.

I used these guys about 3 years ago to auger out an outside drain. Even then after clearing the drain with the auger, the serviceman refused to take my wife's "no" to follow up with power-flush so he called me at work, although he got the same answer. My guess is they're really heavily incentivized to upsell the power flush (FYI, the drain they augered still flows fine without the power flush) Had another drain outside back up. I had actually tried to clear it myself with my own power auger (yes, I have one), but I encountered tree roots and lacking the right auger tool, it went nowhere. Called plumbing supply, but the root cutting attachment was backordered, so scheduled a call with Roto Rooter to get an estimate for them augering. Anticipating the upsell, armed my wife with a page about what we wanted (augering), what we didn't want (power flush), and what we might consider (repairs to the drain pipe in the cistern). From my wife's account, the tech came over in a rush - he wanted out of there quickly and made that clear (even complaining when my wife too him down to the basement but forgot the deadbolt key upstairs). Took one look at the drain and announced his auger wouldn't fit in the space so if we wanted anything done, it would be a $600 power flush, and he was out of there. Keep in mind I had MY power auger out there no problem just the weekend before, and it fit fine. Basically, this guy was only interested in selling $600 power flushes, no matter what. I guess they did me a backhand favor because when I checked the drain a week later, I noticed I was getting some flow (perhaps my auger did do some good after all), and with a little flow I'm treating it with $40 of Home Depot copper sulfate, but I'm done calling this Roto Rooter franchise.

We got a response within 30 minutes of calling; the plumber showed up shortly afterwards and was extremely professional. He gave us a lot of helpful information and snaked out the clogged drain in the basement floor, which took some time because there were roots in there. He explained the procedure, cost, and what we should do to avoid further problems very thoroughly. The whole thing took about an hour and we were immediately able to use the washing machine again with no problems at all. Drain flowing perfectly.

Chuck (1652) & Cory (1574) were very nice, understanding, informative, & hard working.

Roto-Rooter dispatch called ahead to confirm arrival time, which I greatly appreciated. When Mike arrived, he was very friendly and professional throughout the entire visit. He took the time to explain my options and what he was doing to diagnose and resolve the drain issue. He felt confident he could resolve the problem, and he did. I was disappointed I had spent money on another service call (as directed by my Home Warranty), and that plumbing company could not solve my problem. They guaranteed the work for 6 months, I would use Roto-Rooter and request Mike (#1063) again, even if they are not included in the contractors my Home Warranty wants me to use. Thank You Mike and Roto-Rooter,

I liked the fact that I actually called somebody and they came. They took care of the problem. They were fine. They were friendly and efficient.