Roto-Rooter Plumbing & Drain Service

GOT AN APPOINTMENT WITHIN THREE HOURS OF PHONE CALL. DID A VERY COMPLETE JOB. PHONE REP WAS VERY EASY TO DEAL WITH. PLUMBER WAS VERY THOROUGH WITH WORK.

THE SERVICE PERSON BROKE A JAR OF PAINT THAT HAD BEEN STORED IN MY BASEMENT, AND I OVERHEARD HIM CURSING ABOUT THE PROBLEMS WITH MY FAUCET.

THE OLD TRAP HAD A TOY SOLDIER THAT WOULD NOT COME OUT. THE SPACE TO WORK IN WAS VERY TIGHT. THE OLD PIPING HAD TO BE CUT OUT AND A JOIST WAS IN THE WAY. THE NEW TRAP IS WORKING GREAT. BATHTUB DRAINS QUICKLY. I BELIEVE QUALITY WORK WAS DONE. I THOUGHT THE PRICE WAS A LITTLE HIGH. IT WAS A FLAT RATE, NOT BASED EXACTLY ON HOW LONG IT TOOK,BUT I THOUGHT IT COULD HAVE BEEN DONE A LITTLE QUICKER.

I HAD TO HAVE THE SEWER UNCLOGGED TWICE IN THREE MONTHS UNTIL FINALLY SOMEONE CAME IN FROM ANOTHER PLUMBER AND DID IT RIGHT. WHEN THEY LEFT BOTH TIMES I THOUGHT THAT THE PROBLEM WAS FIXED, IT WASNT.

I CALLED THEM ON A SUNDAY AND THEY WERE AT OUR HOUSE FIRST THING MONDAY MORNING (VERY QUICK!). JOHN AND JOHNNY WORKED DILIGENTLY TO FIGURE OUT WHY OUR DOWNSPOUT WAS FULL OF ICE AND CORRECTED THE PROBLEM. THEY WERE GREAT! THEY EVEN CAME BACK A WEEK LATER TO RECONNECT THE DOWNSPOUT TO THE DRAIN AFTER THE ICE HAD MELTED OUT OF THE DOWNSPOUT AT NO EXTRA CHARGE.

WAS AT MY HOME WITHIN 6 HOURS OF INITIAL CONTACT. VERY PROFESSIONAL AND COURTEOUS.

DID A GOOD JOB. WORKED ON IT UNTIL IT WAS CLEARED.

I THOUGHT THE TECHNICIAN WAS VERY COMPETENT. HE SUGGESTED THE SHUT OFF VALVES AND DID IT. THEIR PRICES ARE FAIR. THEY DID NOT TRY TO EXPAND ON WHAT WAS NEEDED. HE ALSO CALLED MY ATTENTION TO THE FACT THAT I DIDNT HAVE AN ESCAPE VALVE ON MY WATER HEATER, HE WAS RIGHT AND INSTALLED IT.

THEY WANTED TO REPLACE THE PRESSURE VALVE (FOR $400), WHEN IT WAS ACTUALLY JUST SHUT OFF. ANOTHER PLUMBER CHARGED $25.

DURING AN EARLY JANUARY WEEKEND, MY KITCHEN SINK DISPOSER DROPPED DOWN FROM THE SINK. SINCE, WE HAVE GUESTS COMING OVER THAT NIGHT, MY WIFE PANICKED AND WE CALLED ROTO ROOTER. THE MECHANIC CAME AND SAID THAT I HAVE TO GET A NEW \ONE AND IT WILL COST $542 TO FIX IT AND IF I BUY THE DISPOSER MYSELF, IT WILL COST $420 TO FIX IT. UNAWARE THAT HOW MUCH OF WORK IS INVOLVED TO DO THAT (HE CLAIMED THAT HE HAS TO FIX THE DISPOSER, DO PLUMBING AND RE-DO ELECTRICAL CONNECTION) WE ACCEPTED. I PROVIDED HIM WITH A NEW DISPOSER. BUT, TO MY SURPRISE HE FINISHED THE JOB IN 15 MINUTES. LATER, I REALIZED THAT ALL THE PARTS CAME THE DISPOSER AND HE HAD SIMPLY RE-CONNECTED THE DRAIN PIPES AND PLUGGED THE UNIT IN.

THE PRICE I PAID WAS EXCESSIVE FOR THE AMOUNT OF WORK THEY PERFORMED. I PAID THE EQUIVALENT OF ABOUT $120.00 PER HOUR WHICH IS TWICE THE GOING HOURLY RATE IN THIS AREA. WHEN I QUESTIONED THE AMOUNT PAID WITH PHIL AT THE LOCAL OFFICE I WAS TOLD THAT I WAS UNDER-CHARGED FOR THIS WORK SINCE THE TECHNICIAN PERFORMING THE WORK GAVE ME A PRICE BREAK. I ASKED FOR A ITEMIZATION OF THE WORK PERFORMED AND WAS NOT GIVEN ONE

I WOULD USE THEM AGAIN. THEY CAME PROMPTLY WHEN EVERY OTHER PLUMBER I CALLED WAS TOO BUSY.

THE CHARGE FOR THE SERVICE CALL WHICH LASTED OVER AN HOUR ON A SATURDAY WAS REASONABLE FOR THE SITUATION GIVEN. KITCHEN SINK WAS COMPLETELY CLOGGED AND THE SERVICEMAN WORKED FOR OVER AN HOUR TO UNCLOG IT SUCCESSFULLY.

HAD A LOT OF SCHEDULING PROBLEMS SEEMING TO COME FROM OFFICE. A WORK DAY WAS TAKEN OFF IN VAIN AS WELL .FIRST TECHNICIAN WAS NOT QUALIFIED AND DIAGNOSED PROBLEM WRONG. THOUGH SECOND PERSON WAS FINE. SEEMS TO HAVE MOSTLY PROBLEMS IN DISPATCH AREA.

JOHN 396 WAS VERY POLITE AND WAS NOT HINDERED BY MY WATCHING HIM HE EXPLAINED WHAT HE WAS DOING AND WHY HE WAS DOING IT WITHOUT SLOWING DOWN. HE IS MY PERMANENT PLUMBER.

ON TIME AND EFFICIENT. CLEANED UP WELL.

EXTREMELY UNPROFESSIONAL AND ESTIMATE WAS MUCH HIGHER THAN OTHERS RECEIVED.

RESPONDED QUICKLY CAME TO MY HOME AFTER HOURS TO BETTER FIT MY SCHEDULE SERVICE MAN WAS VERY QUICK AND EFFICIENT WAS VERY PLEASED!

SET PRICE WHICH HELPED FINANCIALLY. NOTHING PER HOUR!!

MADE NO MESS AND CAME OUT ON A SUNDAY.

POLITE, EXPLAINED EVERYTHING, AND CLEANED UP.

THE PLUMBER HAD TO REPIAR A TWISTED OFF BATH TUB FAUCET

EXCELLENT SERVICE, POLITE AND HELPFUL.

AD SAYS 1 HR. EMERGENCY SERVICE, BUT COULDNT COME OUT WITH EMERGENCY SERVICE.

THEY PERFORMED UNNECESSARY WORK AND I STILL HAD TO CALL ANOTHER PLUMBER TO FIX THE PROBLEM!