P.K. Wadsworth Heating & Cooling

TECHNICIAN WAS FRIENDLY, INFORMATIVE AND DID JOB QUICKLY AND CLEANLY.

BECAUSE THERE WAS A CHANGE IN TRAINING SCHEDULE, STEVE WAS ABLE TO COME OUT THE SAME DAY I CALLED! HE CAREFULLY EXPLAINED TO ME THAT THE BLOWER MOTOR ON FURNACE HAS BAD BEARINGS AND NEEDS TO BE REPLACED, AND HE CALMLY ACCEPTED THE FACT THAT I CHOSE TO PURCHASE THE SILVER SERVICE CONTRACT AND NOT HAVE THE REPLACEMENT DONE AT THIS TIME. HE RECOMMENDED THAT I USE A REGULAR FURNACE FILTER THAT NEEDS TO BE CHANGED MONTHLY DURING HEATING SEASON, RATHER THAN THE WASHABLE ONE IN PLACE. I FEEL VERY COMFORTABLE HAVING THIS COMPANY BE THE ONE TO KEEP MY GAS FURNACE AND HOT WATER TANK WORKING.

WORKERS ARRIVED ON SCHEDULE; COURTEOUS, CLEAN, WELL GROOMED. VERY EFFICIENT, PROFESSIONAL IN MANNER. KNOWLEDGEABLE AND ABLE TO ANSWER QUESTIONS ABOUT THE JOB. WORKERS LEFT BASEMENT AND YARD TIDY, SWEPT UP AFTER WORK COMPLETED. TOOK PRIDE IN JOB; WORK ON OUTSIDE CHIMNEY VERY WELL DONE, TOO.

THE TECHNICIAN CAME OUT WITHIN HOURS OF MY CALL. THE OFFICE CALLED TO TELL ME HE WOULD BE OUT IN 20 MINUTES. DAVE WAS VERY POLITE. HE DIAGNOSED THE PROBLEM AND FIXED IT THEN RAN A CHECK TO BE SURE IT WOULD NOT HAPPEN AGAIN .

RETURNED MY CALLS PROMPTLY AND HAD SOMEONE SCHEDULED TO COME OUT MUCH SOONER THAN I EXPECTED. THEY GAVE AN HONEST AND CANDID EVALUATION OF THE SYSTEM AND PROVIDED THE MOST COST EFFECTIVE SOLUTION. A LITTLE MORE EXPENSIVE THAN I HAD HOPED BUT A FAIR PRICE BASED ON THE EXPERTISE OF THE TECH.

PLEASED OVERALL SERVICE. SIGNED SERVICE CONTRACT WHICH WAS CHEAPER THAN THE SERVICE CALL AND REPAIRS.

I CALLED AND THEY WERE ABLE TO GIVE ME A SAME DAY APPOINTMENT. SERVICEMAN WAS PROMPT AND EFFICIENT. VERY PLEASED WITH THE SERVICING AND EXPLANATION.

WAS VERY HELPFUL AND SHOWED SEVERAL ASPECTS (PAUL TROLLI).

QUOTES FROM 2 COMPETITORS WERE VERY CLOSE. PK WADSWORTH WAS SELECTED BECAUSE TOM STOCKARD WAS EXTREMELY KNOWLEDGEABLE. HE HAD SEVERAL HELPFUL SUGGESTIONS. THE WORK WAS DONE IN FEBRUARY AND THE WORKMAN WERE CAREFUL TO KEEP THE HOME CLEAN. IT TOOK 2 WEEKS TO COMPLETE THE WORK.

THEY GIVE ME A TIME FRAME AND THEY HONORED THAT TIME FRAME. I USUALLY GET A CALL AHEAD OF TIME. THEY CLEAN UP AFTER THEMSELVES. I MIGHT HAVE A PROBLEM WITH THE FURNACE DOWN THE ROAD AND HE TALKED WITH ME ABOUT IT, MAKING ME AWARE OF IT.

I CALLED AT 1:30 PM TO GET A TIME ESTIMATE AND THEY SAID BETWEEN 3 & 4 PM. AT 4:40 PM I RECEIVED A CALL INFORMING ME THAT THEY COULD SEND A TECH, BUT I WOULD HAVE TO PAY OVERTIME RATE BECAUSE IT WOULD BE AFTER 5 PM! I WAITED ALL AFTERNOON AT HOME & NOW I HAVE TO PAY AN OVERTIME RATE BECAUSE THEY WERE RUNNING BEHIND? I SAID NO THANK YOU AND CALLED SOMEONE ELSE!

CAME OUT FOR ANNUAL SERVICING AND NOTICED THAT A FLUSH DRAIN PIPE HAD NOT BEEN INSTALLED WHEN THE SYSTEM WAS, EVEN THOUGH THEIR COMPANY HAD NOT INSTALLED THE SYSTEM. HE DID INSTALL THE PIPE ALONG WITH IDENTIFYING ANOTHER PROBLEM IN THE TEMPERATURE OF THE SYSTEM, ENABLING US TO CONTACT THE COMPANY WHO HAD INSTALLED THE SYSTEM. PAID GREAT ATTENTION TO DETAIL.

ANOTHER MEMBER COMMENT MENTIONED HOW CLEAN THEY WERE. THEY WERE RIGHT! I'M VERY IMPRESSED BY THEIR CLEANLINESS. THEY RESPONDED QUICKLY WHEN I CALLED ABOUT A PROBLEM WITH THE HUMIDIFIER.

I ALSO THOUGHT THAT THEY WERE VERY PROFESSIONAL, VERY PROMPT IN THEIR RESPONSE AND TURNAROUND TIME. THERE HAS BEEN ONE LITTLE PROBLEM THAT OCCURRED AFTER THE INSTALLATION. THEY RESPONDED IMMEDIATELY--IN THE MIDDLE OF THE NIGHT!

BOTH JOBS HAD CHALLENGES BECAUSE OF THE FURNACE LOCATIONS. PERSONNEL WERE PLEASANT AND RELIABLE.

THIS IS THE THIRD YEAR I HAVE USED THEM.

WE'VE BEEN USING THEM FOR A LONG TIME AND WE ARE PLEASED WITH THEIR WORK.

IT TOOK THREE TO COMPLETE THE REPAIR WORK. PARTS HAD TO BE ORDERED. I THOUGHT THE CUSTOMER SERVICE WAS NOT HELPFUL. THE COMPANY WAS WAY OVER PRICED. I COULD HAVE REPLACED THE A/C FOR THE PRICE I PAID FOR THE REPAIR. I WAS TOLD IT WAS FLAT RATE CHARGE BUT THEY ONLY PERFORMED ABOUT EIGHT HOURS OF WORK TOTAL. THE WORK STARTED IN MAY AND WAS NOT DONE UNTIL THE END OF AUGUST.

THE CONSULTANT WAS VERY NICE AND PERSONABLE AND THOROUGH HOWEVER THE ESTIMATE TURNED OUT TO BE TOO EXPENSIVE FOR US, EVEN THOUGH I MENTIONED I WAS CONCERNED ABOUT COST.

WE HAVE A SERVICE CONTRACT WITH THEM. THEY ARE VERY GOOD AND RELIABLE. THEY ALWAYS COME WHEN THEY SAY THEY WILL AND THEY GIVE PRIORITY SERVICE TO PEOPLE WHO HAVE A SERVICE CONTRACT.

THEY ARE QUICK TO RESPOND, THEY HAD TO COME BACK SEVERAL TIMES TO FIND WHAT THE PROBLEM WAS.

THEY ARE VERY VERY POLITE, HELPFUL AND EVEN PUT BOOTIES OVER THEIR SHOES WHEN THEY CAME IN TO MY HOME. THEY ARE VERY WELL ORGANIZED AND CALL TO REMIND YOU TO SCHEDULE THE CHECKUP AND THEY CALL WHEN THEY ARE ON THEIR WAY TO YOUR HOUSE.

EVERYTHING WAS FINE. THEY KINDLY MADE ONE FOLLOW UP VISIT FOR AN ADJUSTMENT.

HAVE USED FOR THE LAST 10-15 YEARS. COST IS COMPETITIVE. THEY DO GREAT WORK WITH MY OLDER HOME!

THEY WERE REALLY QUIET AND REALLY CLEAN ABOUT THEIR WORK, THEY DID A GREAT JOB!