Move for Less LLC

WARNING - Consider yourself warned! Move for Less, LLC move our furniture and some boxes to our new home. Two of the three movers that arrived at our home were not experienced at all. The lead mover, Rob, was the only one who knew what he was doing. The incident: the two inexperienced movers moved our appliances into the upstairs laundry and by doing so badly damaged the door. There is a deep gouge on the solid wood door. We have pictures of the damage. Further, they damaged the railing going up the stairs. All the damage was pointed out to the lead mover, Rob, who stated that Renee from the office would send me a claims form in the coming days. She did, and I've completed as requested. Rob showed up the following weekend with some paint for the railing and stain for the door. Unfortunately, the stain DID NOT correct the deep gouge on the door and is to this day damaged. At that time, Rob informed me that the door would have to be professionally refinished and stated that Renee would be in touch the following week. A week went by without anyone reaching out to rectify the situation, before I was asked to complete yet another claims form, which I did. At that time, Renee asked me to get a quote from a company to have the damaged fixed. Not knowing anyone in the area, a Google search lead me to The Refinishing Center. Having described to them the damage, they provided me with a quote which was forwarded to Renee at Move For Less. Again, weeks went by without any response or plan of action to get the damaged fixed. I've called several times, but no one calls me back. I've emailed Renee frequently, only to be told that the 'claims' department is looking into the issue. I simply can't stress enough the questionable business ethics of the people that work for Move for Less, LLC. If you're a potential customer looking to have your belongings moved, do you really want to risk the possibility of a similar experience? Personally, I wish I would have been warned about this horrible company ahead of my move.

Friendly and Courteous staff. Will do business with them again.

The movers were on time ,professional and excellent.

Unprofessional from the top down. Firstly they started moving furniture while I was still filling out paperwork. One of the movers brought down a $250 mirror I bought for my wife for Christmas and instead of securing is, he thought it was a good idea to lean it up against the staircase. When the movers went up the staircase the vibrations cause the mirror to slide down and shatter. This was literally within 5 minutes of them getting there. Now, what they will not tell you is they will only cover items they break by weight. So they offered me $20 on a mirror I paid $250 for. What's funny is I moved that mirror along with art I bought in New Orleans 1,200 in a box truck. They guys couldn't make it down a flight of steps. Don't use them. Go with a professional company. Also make sure you keep track of the constant cigarette and cellphone breaks. I have a tally of 33 minutes of cellphone usage and cigarette breaks. Didn't bother asking for a refund for that when I couldn't get them to replace a mirror they broke in my own house.

The movers were late, which was apparently due to an extenuating circumstance, but were otherwise efficient and professional.

As with the two previous moves performed by Move for Less this again was flawless. They were able to accommodate our request on short notice, arrived within minutes of the agreed upon time and had everything loaded and moving within 30 minutes.

They were very profession and got the job done in the allotted time.. Didn't experience any problems. I didn't have everything packed in time. Had to move some things myself because I didn't have time to pack them before they came. It was hard because of work. But, their portion of the move was great. And, they did help with some filling boxes we bought with things quickly. But we left that day with some things we just had to do. Advice: start packing as soon as possible to avoid our mistake. We should have been mostly packed a month ahead! But I have used them before. They moved me in. This is a pretty reliable company. They didn't break anything. Overall I was pleased with their service. Pleased enough to use them a second time!

Overall the move went well, they did a good job, nothing was missing or broken. No complaints and I would use them again. We didn't have a lot of furniture, but a ton of boxes, and those guys hustled.

The crew did a fantastic job and did everything we asked.

Jerome and Tony were on time, professional and friendly. They did a great job. I would definitely use this company again.

Lenny and the guys were awesome. Very efficient and polite.

Exceptional work. The crew arrived on time. Renee, the office point person, contacted me prior/during/after the move to ensure seamless service. She matched the right crew for my needs, and they were professional and handled my items with great care. Robert is an excellent crew leader. It was a good collaborative communication effort. I will use them again in a heartbeat!

The team Move for Less sent were fast, courteous and very professional.

Renee is amazing! She is always there when I call and made me feel like a valued customer. We got all the larger items moved out of the old house and into the new in just over 3 hours. The movers were professional and hard working!

I was going to use Move For Less but I had to cancel my move because I place I was moving into fell through. They were very nice. They were very punctual. If I move which I may be in the next month or two, I think I am going to go back and use them. There was no charge for the estimate. I don't remember what the estimate was but it was affordable. They were very agreeable with me when I told them that I had to cancel.

It started with the dispatcher, she was friendly and willing to get us scheduled within the timetable we were working with. The lease was almost up and we needed to move soon. She called us and asked what we need moved and helped set up a move date and time, as we were using a coupon she told us there were some constraints. She explained everything and worked with me to get it set up with our schedule. The crew brought tools to take down the bed frame and very carefully wrapped the small couch to protect it during the move. They took pains to put up frame bumpers for the door ways at the apartment and at our home as protection against dings and chips. They were fast, courteous and helpful. I have used them twice and would recommend them to friends and family.

It went great. They worked quickly and were polite and pleasant. No problems at all.

Very smoothly. Nice guys. Arrived within their time window. Called ahead to let me know they were on their way. Took care to protect fragile items and handle furniture carefully. Didn't waste anytime on the job. Had my stuff packed and moved into storage in 1 hour and 40minutes. Took time to space manage all the large items in the storage locker. A pleasure to work with as was Renee who I scheduled with. Highly recommend.

The first part of the move was great! They padded all my furniture and wrapped it in plastic as well. They worked hard and had to take couch through the window. My biggest issue was when we arrived at my home one of the movers was on the phone for the last half of the move. The other mover did most of the work and I am sure this extended my move and cost me more money. Overall the move was fine. They were willing to do a smaller move and their pricing was the best out of the 5 companies I called. I would be hesitant to rehire just due to lack of professionalism. The insurance they provide is also lousy. They go by wieght so if they drop and break my TV I get like $5. I also did not like that the clock started as soon as they arrived and their first 10 minutes was spent filling out paperwork that maybe could be done prior to move day.

I felt that when they moved our apartment into our storage unit that they did a better job. When they moved our furniture from storage into our home I don't believe they were as careful and there was a couple scratching In our refinancing floors. They had already signed the paperwork saying they didn't cause any damage in our home. A little disAppoitned because had great service the first time.

We had to reschedule at the last minute due to a family issue and were unable to get in touch with anyone (it was over the weekend) and left multiple messages. However, when we finally spoke with Renee, she was very accommodating. We do feel we were slightly overcharged for the extra hours at the weekend rate which is $10 more than the weekly rate. All three movers who worked our job were very polite, but you could tell that only one had extensive moving expertise when it came to maneuvering furniture through doorways, etc. One of the movers was a smoker who only smoked outside on a break, but we are sensitive to smoke and would request a non-smoking crew in the future. We provided the crew with lunch and tipped them generously as they were very hard working. There were a few damages that were incurred, but they were very minor -- paint scraped off of a newly painted doorway, etc. We would recommend this company, but would request a non-smoking, fully experienced crew.

They were good. It came out well. They were timely, punctual, didn't damage my walls, so that's good. I actually have them scheduled to use them in the future.

It went very well except for the movers moving tardiness, leaving items at a location because they couldn't access the elevator again bc they forgot how to despite us being there. In general the movers and the company's communication skills leave lots of room for improvement. The movers themselves did a great job and quickly.

They were the best movers I have ever experienced! I will never use another moving company. Not only were they careful and professional, they made it fun!

Called one day and a 3 man crew was sent the very next day. Used the Angie's List coupon. The movers arrived at the time promised, were polite and respectful of the property and completed the move as promised. Everyone involved is very pleased with the service provided. I highly recommend this company.