Provider did not show up and did not call to state that they would not be there.
Description of Work: Give an estimate on roof repair
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Kristen C.
01/2014
5.0
roofing
 + -1 more
Each time I've called Jeno at Extreme Slate he's gotten back to me the same day. I've received estimates for each request I've made within a day or two. Typically the work I've requested has been completed within a week or two, depending on weather. I have been very pleased with his work and would recommend him to any of my friends who have aging slate roofs.
Description of Work: Extreme Slate has worked on my 70 yr. old slate roof 4 times in the past 4 years. Jeno and his crew have replaced broken slates, provided new copper flashing to valleys, side-door overhang and kitchen bump-out roof. Extreme Slate and all the crew have always been polite, responsive, prompt and reasonably priced.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,200
Kristen C.
02/2013
5.0
roofing
 + -1 more
Project went well. Extreme Slate has worked on my 1940's slate roof three times now, with great results every time.
Description of Work: Replaced old flashing around chimney and valleys with copper flashing.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$1,900
Sarah K.
12/2012
1.0
roofing
 + -1 more
I am very disapointed. I would not recommend this company to anyone.
Description of Work: Approximately 3 years ago I had extensive slate repairs done to my roof. A few weeks ago I was told by a contractor doing some other work for me that I had many broken and loose slates on an area of my roof that was completely replaced (I also had water damage in my kitchen from a recent bad storm). I called Extreme Slate to come out and fix the problem ( I have the service agreement/invoice which includes a 30 year warranty for labor and material). I can't even get this company to return my calls. I am extremely disapointed with the lack of service and failure to honor the warranty. I will also be reporting this to the Better Business Bureau.
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$2,500
Response from Extreme Slate Roofing
Hi I will try to stop by next week I was out of town for 3 weeks And now Bc the storm month ago I try to catch up with all the Calls If you find someone else please let me know Thank you Jeno kempf
julie M.
05/2012
2.0
roofing
 + -1 more
When they removed the old roof as a tree fell on it, they did not cover the the roof properly. A huge rain storm came and the water flowed into the house. The light fixture was damaged and so was my bed mattress. Over the years the gutters did not drain, pouring water through pipe connections. They would not come out to fix. After all these years still trying to get them to take care of what i have a lifetime guarantee on. Promises to come out but still no show. DO NOT USE!!!
Description of Work: Do NOT use this company. They put on a copper roof guarantee for lifetime. Tiles folding back. Gutters not put on properly and they do not drain. Have called over years to have them come and repair. They make excuses all the time. Will have to take them to court. Have called and told them so. DO NOT USE!!!! Reported them to BBB
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$55,000
Response from Extreme Slate Roofing
I did fix everything and more for free So please void this Thank you Jeno kempf
julie M.
01/2012
1.0
roofing
 + -1 more
Overall were were extremely dissatisfied with their services. We will not use them again.
Description of Work: They put on a new roof and installed gutters also.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$55,000
Response from Extreme Slate Roofing
Why is Angie's list put up one costumer 3 times Very disappointed Please remove my company from Angie's list Thank you
MICHAEL B.
12/2011
2.0
gutter repair, roofing
 + 0 more
Based on reputation for good work, I contacted Extreme Slate for an estimate for the installation of heating coils for my roof/gutters and maintenance of the slate roof at our home. On my first call I was able to contact the owner directly and send to him by email the specs for the project. When I hadn't had a response to this within about one week, I called him back. Again I reached him and he apologized and said he'd been out and hadn't had a chance to get back to me. He said he was interested in the project and we set a date for him to come by, look over the situation and provide an estimate. On the appointed day I waited for approximately two hours and he did not appear nor did he call to indicate he would not be able to make it. I left him a voicemail indicating that I was disappointed and said that given his reputation for good work, I'd give him one more chance to come out--he's never returned that call although two months have transpired. (I have made arrangements with another roofer in the interim.)
Description of Work: No services provided. See below regarding problem obtaining estimate.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
james F.
11/2011
1.0
gutter repair, roofing
 + 0 more
very bad experience. Pick anyone else. Story explained in above section
Description of Work: I have worked with this company in the past, as have my neighbors. The owner's professionalism has always been poor, but my recent and last experience is thievery. I paid a deposit on new gutters ( over 1000$ deposit) with this company about a year and a half ago. I had about 30 to 40 unreturned phone calls until I was able to track down the owner's wife. I still have not spoken to the owner but have received a few texts. I explained that I would like my deposit back and did not wish to do business with him anymore. My neighbors will also never use him due to their experiences. Two weeks ago, the owner Jeno Kempf said he would mail me a check which to date 2 weeks later I do not have. Again I have tried to reach this man via text and phone with no response. Save yourself. There are several good qualified people doing this work in Cleveland. Pick anyone else.
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$1,100
Response from Extreme Slate Roofing
I send back check long long time ago so Please void this comments Thank you Jeno Kempf
BUD D.
02/2011
5.0
gutter repair, roofing
 + 0 more
Everything they have done for me has been excellent. They imported gutters from Finland, half-round gutters for me. The gutters are just great and really strong . The gutters are the best I have seen. They do fabulous work whether slate, copper, or masonry.
Description of Work: They worked on gutters and roof.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
HUGH H.
01/2011
5.0
roofing
 + -1 more
They were excellent. I would recommend them to others.
Description of Work: They did phase 2 of a roofing job for me. They do have another phase to complete and we hope to have that done this summer.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,000
MARY JANE & JOEL L.
10/2010
1.0
gutter repair, roofing
 + 0 more
Do not under any circumstances use this company. They do not stand behind their warranty, and they have caused significant damage to my house.
Description of Work: They provided gutter and roof services.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
JENNIFER K.
06/2010
1.0
roofing
 + -1 more
I understand this was a relatively small job, compared to usual work he does (only a few slate shingles needing replaced), but he couldn't even tell me face to face that he wasn't interested in the job. Not professional at all.
Description of Work: Called owner for estimate. He came out promptly to look at my roof. Told me he would email me the estimate within 4 days. After a week and not hearing back, I called him. He lied to me and told me the "email hadn't gone through" and he would follow up with another email and phone call to ensure I received the quote. I have never heard back from him.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
2.0
Response from Extreme Slate Roofing
There is one broken tile on ridge (asbestos tile) What should i charge??? Nothing, so i still planing to go out to fix the tile, But job far away from us, so i have have to do when i have something to do on that area of course for free. What should i charge?????? Nothing Lie i think it is hard word, but so easy to say Thanks Jeno
ANN H.
04/2010
5.0
roofing
 + -1 more
came out, quoted with professional email and pics, waited patiently for a decision, scheduled job, and completed on time
Description of Work: Extreme did a complete maintenance upgrade to our slate roof including flashing replacement, valley replacement, and slate replacement. They did well...no leaking this past winter.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Kristin K.
04/2010
4.0
roofing
 + -1 more
they came and did an estimate. it took a bit longer than I had hoped to get them to come to do the actual work. The work so far has held up well. The only thing that I did not like was that their work caused a great deal of roof material to drop into our unfinished attic and this was not cleaned up. Otherwise they did a good job with the work and seemed to know what they were doing. I would recommend them.
Description of Work: we have a seventy year old roof which had not been cared for by previous owners. we had two big leaks. they fixed the leaks and some other pressing problems. They prioritized what had to be done and let us have options about the rest. They also helped us put in two heating cables.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$11,500
eva J.
11/2009
5.0
roofing
 + -1 more
Very responsive and professional. Came immeditely to fix a leak that was causing damage in our home and then came back later to do the flashing work.
Description of Work: They did flashing work on our roof and also replaced multiple slates.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,000
CATHEY B.
11/2009
5.0
roofing
 + -1 more
Even though it did not solve our problem, for what he did do he was very nice. I thought the qualilty of his work was fine and he was able to come a day or two after he was contacted. He was a friend of the guy who put in our windows so that is how we found him. I did send him an email after the work and have not received a reply. Not many people work with copper roofs so if he had an issue in the future we would use him again.
Description of Work: Extreme Slate Roofing did some caulking on our copper roof.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Pat S.
10/2009
5.0
roofing
 + -1 more
They did a very good job. Actually, they worked when we were on vacation and when we came back all the roofing problems were fixed and it was like they were not there. They repaired what they needed to repair.
Description of Work: I used them to fix some roofing issues.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
M A C.
10/2009
5.0
roofing
 + -1 more
Workers came as promised, did neat, clean job,hauled away all old matrial and cleaned up completely when finished. I was totally. pleased.
Description of Work: Replace valley and step flashing, dormer window pan, and vent boot flashing on slate roof.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,149
mary W.
08/2009
5.0
roofing
 + -1 more
I had my estimate done one day and within two days work had begun on my roof! There was no waiting, the workmen started early and worked late into the evening every day. They all worked extremely hard, were very professional and friendly and cleaned up after themselves as they worked. I'm impressed by the work ethic displayed and the quality of the work done.
Description of Work: Replaced multiple roof slates, put underlayment underneath, installed copper flashing, replaced almost all rotten cedar shingles on dormers and painted everything.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,678
Sarah K.
08/2009
5.0
roofing
 + -1 more
Our experience with this company from start to finish was excellent! Jeno and his partner Karoly were a pleasure to work with. They were extremely courteous and professional. They took the time to explain everything and made sure the job was done right. Their crew was great and also very friendly! They showed up everyday on time until the job was completed and never left a mess. The job site was always left immaculate. We have had some bad experiences with other slate roofing companies in the past, and Extreme Slate exceeded our expectations. I will only use this company to care for my roof from now on. They are a 5 star operation!
Description of Work: We had some water damage to our kitchen and one bedroom over the winter. They removed the slate on the rear upper level roof 5ft high and one overhang. They installed ice and water shield membrane and replaced all the slates. They also added copper flashing to the overhang.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,400
Susan and Larry R.
06/2009
5.0
roofing
 + -1 more
Jeno came when he said he would. He and his partner spent a long time examining the house inside and out to determine what needed to be done. They presented us with a detailed estimate and broke it down into parts as we asked him to. We agreed to move forward with the work. Once the work started, it took over two weeks. We were impressed by both the craftsmanship and the work ethic, including a daily clean-up so that there was no mess anywhere when they left each day. The gutters look beautiful and they were able to match the exact color/shingles of the roof. We couldn't be happier with Extreme Slate Roofing's work and professional attitude and communications.
Description of Work: We have a big old brick house that was built in the late 1920's which has box gutters built into the house itself. Though we've had them repaired by others over the 20+ years we've lived in the house, we had ice-damming this winter with a lot of leaking in several places. So, Extreme Slate Roofing gave us a detailed description of how to reline them appropriately with copper and repairing them all around the house including going up the roof to prevent future ice issues.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$18,000
JOHN S.
06/2009
1.0
gutter repair
 + -1 more
Mr. Kempf was given $5000.00 to start. The workers started by tossing material off the roof, onto the ground, tearing a screen and damaging the trim parts of a window. The large screen and trim had to be repaired. After a part of the gutter was covered with ice guard, it rained and water leaked into the house in a rear hall & stairwell and a 1st for reading room. The rain caused the blistering of plaster & the bubbling paint. Both the plaster & painting had to be re-done. When the owner of the company came to the house, he tried to re-seal the joints of the ice guard, insisting it wasn't supposed to leak. It may have been more appropriate to place a protective cover over the work area to stop the water from continuing to enter the house. (Which was intiated by others and Mr. Kempf joined in to help) Once the gutters were in, Mr. Kempf requested payment. Before, being paid, he was reminded that the copper was to extend up the slope. Mr. Kempf agreed and soldered flat copper up roof approx. 1ft. After that was completed, Mr. Kempf asked to be paid. Mr. Kempf was paid with deductions for the repairs made to the house. After the 1st winter, leaks were discovered in the custom gutters and along parts of the seam between the gutter and the flat copper on the slope of the roof. The water from the leaks appeared in a doorway header e just below failed solder joint in the gutter. Mr. Kempf did not respond to calls for help to this problem. We called another person seeking help. The second contractor's help didn't completely solve the problem. After the 2008/2009 winter more seams failed and more places showed signs of water penetration. Again Mr. Kempf was called and he responded by saying he would respond---- but he never showed up. As of this date 6/10/2009, we have removed all of the copper gutters, re-framed,sheathed, re-ice-guarded and reshingled our roof. We are now awaiting our new fascia mounted gutter system.
Description of Work: Removed lower 3ft of shingles on all four sides of house. Removed EPDM liner and subsequent liners of boxed gutter system. Added pieces of wood as necessary to boxed gutter. Installed Grace Ice guard in boxed gutter and up 3 ft on sloped roof. Installed ,on-site made copper gutter s to fit inside wood box gutter and connecting flat sheet copper 1ft up the slope of the roof.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$18,000
Response from Extreme Slate Roofing
I don`t even know who you are. I don`t have any client under this name and also I never ask clients to put any money down up front. My company always has a 15 year warranty on all copper jobs. I don`t have any built in gutter job for $18,000.00 in 2007 so you better find the real Extreme Slate Roofing LLC. to fix problem. Call us any time 216-526-4919.
Jaymie S.
05/2009
5.0
roofing
 + -1 more
Last winter, an ice dam caused water to leak into my house through a wall and window casing. I learned that I needed roof work to prevent it from happening again. I obtained two estimates. Extreme Slate's estimate was $1000 cheaper than the other company's, for much more work and a 10 year labor/15 year material warrantee. The other company gave me a 0-3 year warrantee, for different parts of the work. Another detail was also important to me: the other company's estimator walked into my house with his muddy shoes, so I had to clean the floor after he left. When Jeno (of Extreme Slate) entered my home, he immediately removed his shoes without being asked. Once they started the job, I have never seen people work so hard. The workers were extremely nice, polite, helpful and responsive. They often arrived at 8:45am and left at 8:30pm. They were self-sufficient, never asked anything of me, and did not require my being home. To reach a part of the roof, they had to move a wood/wire outdoor cat enclosure which is attached to the house and deck. They did so easily and put it back perfectly. On the last day of the work, Karoly (the other owner) stopped by and climbed up to the roof to make sure all was done correctly. The company will check the slates on my roof yearly (free of charge). WOW!
Description of Work: Two valley flashings were replaced, ice and water sheild membranes were installed, snow guards were placed on the roof, slates all over the roof were replaced as needed, tuck pointing done as needed around the house, all gutters were rehung properly (ie under the slates).
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,427
Brian S.
05/2009
5.0
roofing
 + -1 more
He was prompt, professional and took the time to give us his professional opinion. If we have to do the work or need future roof work we will use him. We appreciated him coming out and doing the free estimate for us.
Description of Work: He gave us a free estimate. He knew the work would have to be done by the seller. He came on his own time, knowing he may not get the job.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
HUGH H.
04/2009
5.0
roofing
 + -1 more
They did an excellent job. They came out and repaired our slate roofing. They came out and completely redid two sides of my home where the wood was rotting and they saved us a lot of grief late. They worked very hard the entire time. They did excellent work. For the amount of work that they did the price was great. They seemed to start a little bit late to me, but when they came they worked very hard.
Description of Work: I used Extreme Slate Roofing to do re-slate our roof.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Roofing,
Gutters,
Chimney Repair,
Solar Panels,
Stucco,
Skylights,
Roof Ice/Snow Removal,
Chimney Caps,
Masonry,
Gutter Cleaning
FAQ
Extreme Slate Roofing is currently rated 4.1 overall out of 5.
Extreme Slate Roofing accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa