Cleveland Air Comfort

I would recommend them and I have had no problems with them.

They do a very good job. The unit has been working very well. If I have a problem, they will fix it. I haven't had any problems when they come to check it.

I have had no problems. They do the same work every year.

Very professional. Usually the same guy comes, and he knows the furnace. I have had no problems.

They give good service and keep it running good. If there's anything that needs to be replaced or cleaned they do it. They did a fine job. They put the furnace in, so they know it.

I give Cleveland Air Comfort an A++ for their expertise, professionalism and customer service. (Note that the price above is just a "dummy number" since there have been multiple services at differing payment levels through the years) Al DiLauro was a master at diagnosing our issues and redesigning the existing HVAC configuration and venting. Our home presented many challenges because of its age, but Al overcame every challenge with flying colors. Before Cleveland Air Comfort's work, we had areas in our home that were too cold in winter to use. The crew completed the work with very high quality and professionalism. Importantly, we are now able to use all areas of our home year round now! Since that time, we've kept a maintenance contract with the company for twice a year regular furnace and AC maintenance. Maintenance is easy to schedule, service technicians arrive on time, perform their work with quality and are attentive to every detail. When we have had issues (ex: no or low heat during the winter), the technician on call will provide phone consulting to determine if the problem is something we can attend to ourselves. If not, a service technician is scheduled to come onsite. We have never had to wait longer than a few hours even in the worst weather! Whatever the problem is, the technicians have the expertise to diagnose and repair, and take the time and attention to be certain they are addressing the real cause of the problem and not just the symptons. I could not recommend Cleveland Air Comfort more highly.

I was so pleased with the overall service provided by Cleveland Air Comfort from the initial contact via Angie's list (fast positive response) to the service call and follow up. Prior to working with them I called a dozen companies to help me convert my furnace and was either flat out told they could not do it or quoted a staggering price. From the beginning Cleveland Air Comfort told me "we can do this for you" and they worked with me to perform the service in the most economical way possible. Their serviceman, Ed, was very professional and knowledgeable. He worked quickly and confidently. Throughout the process I felt this company was honest and charged fairly for their services. They checked over my furnace and assured me that it was in good working condition. I plan to use them every year for cleaning and checking my system. They definitely earned my trust...and my future business.

We've worked with them for years. They're real good. The annual contract is about $120. That covers heating, air conditioning and hot water tank. I like the fact that with the contract, they contact me to set up the check up appointments. So they keep me on schedule. They've always been real responsive whenever I've had problems too. There is nothing that I dislike about them.

Woke up yesterday to a furnace that ran constantly and wouldn't get the house above 62 degrees. I called Cleveland Air Comfort at 9:00 AM and the serviceman, Bill showed up at 12:45. he worked for about 1 1/2 hours and the furnace worked fine. He found out that the furnace was running on single stage heat. The original install from another company was wrong. It took the record low temps for it to show up. Bill was very professional as I have found all the service techs from this company to be. We actually recommended them to my wife's boss today as well. I would not hesitate to recommend them to anybody that needed a competent heating contractor.

We have used them for about 14 years and have a yearly contract with them. I called them today for a furnace checkup.

Great. What could have been a messy difficult experience went smoothly and efficiently.

We have had very good experience with them. They arrive in the service window that they give us (and sometimes early if we are the first appointment of the day). My wife has had nothing but good things to say about them. We will probably continue to use them in our new home.

They were very professional and actually squeezed the service in as I had called late after furnace was not firing up. Great service and all that I have talk to from technicians to office are always patience and thorough in explaining everything.

Other than having to wait because they had to service their paying contract customers first, they were very good.

I have used them for years without any problems. They even come on weekends and after hours if it's an emergency.

The service was good and they were able to come out and diagnose the problem the same day. The employee did a good job on the repair and cleaned up well after himself.

They were very knowledgeable when they installed my air conditioner. I did not have to worry about them doing anything wrong. Ken and Steve, in particular, are very good. They are always on time.

They are always very thorough and on time for appointments. They are efficient and polite. The cost listed is for yearly service.

Doug quickly determined that a likely cause of the problem was that the boiler pressure was too low, which was causing the air problems in the water lines. He replaced the pressure regulator valve and bled the system to resolve the problem. He also checked out the system and reported that everything looked OK. Doug was very professional and gladly shared his experience in showing me how to maintain the system in the future.

Very good. They are always punctual and always schedule within a reasonable amount of time. We do have a service contract with them which offers us "speedier" service. We also generally have the same one or two men come so they really know our house.

I would recommend them to everyone.

Excellent. Technician was on time, very friendly, and provided enough information to know and feel confident about what was being done.

The service tech was prompt and very polite, very personable, and spent well over an hour trying to diagnose the problem. He cleaned the sensor probe and cycled the furnace a few times and couldn't find anything wrong and was able to get the heat back on. He said it is likely electrical, and unless he sees it happen, it is difficult to diagnose. After going over this with me, he recycled the furnace two more times to make sure there wasn't something wrong, but he couldn't find anything, and he even checked the thermostat, too. He also explained that they do not have my furnace parts in stock, so that if something ever did happen in the future to call during the week to make sure they're able to get the necessary parts, which is nice to know. I will definitely use them again.

Overall experience was above average. They gave us a 3 hour time-frame of when they will be at our house. They called first to make sure we were home and they were at our house within the 1st hour. Mannerism was very professional. Answered all our questions and informed us on what to expect.

They arrived on time for the first appointment to measure and for the secondary installation appointment as well. The staff was very thorough, knowledgeable and pleasant. They installed a terrific system that works flawlessly. Our home is cleaner as a result. I have recommended them to family, friends and neighbors because their work is exemplary. The new ductwork was properly measured and constructed to fit beautifully.