HOME DEPOT

unknown

Went to Home Depot (HD) and was shown Owens Corning fiberglass (pink) blown in insulation. Set up a time for estimator. Estimator gave price and I okayed the project. Several months later contacted by HD for approved contractor to start project. Contractor showed up, let him in the garage to set up and left. I came back later and noticed that the insulation was not OC pink. I asked contractor what the stuff was he was putting into my attic. Stated it was cellulose (ground up newspaper). I told him that I ordered OC pink. He stated that the cellulose was better for the environment.and "green". He already had blown in many bags of this stuff which was extremely dusty and dirty so I had no choice but to keep going with it. It took over 10 hours to finish and the garage, inside and outside the house was covered with dust. I complained to HD and they stated that it was the contractor's first job for them. Should have known because the equipment he had was in poor condition and a rental. I never did get an answer to my question about demonstrating OC and bringing me another product. Lastly, the contractor had over 39 bundles left over from this project. I asked the contractor why so many bags were left over sitting in my garage and he stated that he must have made a mistake of HD made a mistake. I called HD and inquired about the excess product and they assured me that I would only be charged for what was used. The end result of all of this is that I did not get what I ordered, my house continues to be extremely dusty and HD has never contcted me since.