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Casa Fina Cleaning

House Cleaning, Floor Cleaning and Waxing, Window Cleaning,

About us

Casa Fina Cleaning is the area's finest family-owned and operated cleaning service. Since our company opened its doors, we’ve treated every customer like they were a part of our family. Other companies may offer similar services, but our services are the best, and come with a personal touch. Here at Casa Fina Cleaning we pride ourselves in providing all of our clients with superior cleaning at affordable rates. We're confident in the services we provide and stand behind our work. Our team cleans efficiently with an attention to detail. You can can be certain that when we clean for you that it will be done to your satisfaction.

Business highlights

22 years of trusted experience
Emergency Services Offered

Services we offer

Residential & Commercial Cleaning – Floor Cleaning, Collect Trash, Dust TV’s, Dusting, Doors And Door Frames Spot Cleaned , Remove Cobwebs, , Clean & Sanitize Countertops, Appliances, Stove Surfaces, & Windows. On-Time Cleaning. Move-In & Out Cleaning. Vacant Property Cleaning. Foreclosure Cleaning. Professional Organization. Construction Clean-Up.

Services we don't offer

.

Amenities

Free Estimates
Yes
Emergency Services
Yes


Accepted payment methods

Check

Photos of past projects

Reviews

4.4127 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
61%
4
12%
3
3%
2
6%
1
17%


Rating CategoryRating out of 5
quality
4.5
value
4.6
professionalism
4.5
responsiveness
4.5
punctuality
4.5
Showing 101-127 of 127 reviews

Vilija K.
07/2016
5.0
house cleaning
  + -1 more
The appliances looked like new!
Description of Work: Excellent cleaning of house in preparation of new owner, everything was sparkling clean when they finished. Excellent work, they do not cut any corners.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$289

Pauline C.
02/2016
5.0
house cleaning
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Casa Fina Cleaning
Thank you for your review! It was a pleasure meeting you and cleaning your home. Please contact us for any additional services that you may need in the future.

Robert R.
07/2015
1.0
house cleaning
  + -1 more
not well
Description of Work: The provider did nothing. I was out of town for 3 weeks and we had guests arriving within hours of my flight getting in. My husband found these folks on Angie's List and they were to come to clean the house. They never showed up nor called to explain what was going on. The house was not clean before we got home which was rather embarrassing as I always like to provide my guests with a nice, clean environment.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Casa Fina Cleaning
This review is currently under investigation by Angie's List because it is false. We do not have any records this person on file, address or phone number on file. Please make sure to post your reviews with the corresponding company. That being said, please feel free to contact us for our cleaning services. We are the area's premiere residential and commercial cleaning company and offer a 100% guarantee after every cleaning! We value all of clients and take tremendous pride in what we do. Contact us today! Phone: 216-282-6605 Email: casafinacleaning@yahoo.com

Kenneth S.
09/2014
4.0
house cleaning
  + -1 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

Response from Casa Fina Cleaning
Thank you for the review. We appreciate the time that you took to let us know that we did a great job for you.

Todd W.
06/2014
5.0
house cleaning
  + -1 more
unknown
Description of Work: Service was easy to setup. Was not present during cleaning, but all seemed good upon my return. No complaints given what was paid.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Response from Casa Fina Cleaning
Thank you so very much for the compliment! We appreciate the time that you took to let us know that we did a great job for you. I will be sure to pass along your kind words as it helps us when we know we have truly made a difference to those we serve each and every day. You are the type of client we look forward to helping everyday and make our jobs enjoyable!

STEVE H.
06/2013
2.0
house cleaning
  + -1 more
unknown
Description of Work: It was somewhat difficult to get a return call from Casa Fina. She called around 9pm; this is late for a business to return calls. The work performed was shoddy. I'm not a picky housecleaner, but even I saw a lot of things that weren't cleaned.
Rating CategoryRating out of 5

Response from Casa Fina Cleaning
Thank you for the response. You purchased a coupon for 4 man hours of house cleaning. The crew did what they could with the amount of time given. We offer a 100% satisfaction guarantee after EVERY cleaning so if there is a problem/something you think was missed, we send someone out ASAP to address it.

Homa D.
06/2013
1.0
house cleaning
  + -1 more
.
Description of Work: This service I used once before, they worked good. but once they knew I purchased several coupons, then they were not available after several call and emails. I suggest, that Angie's should not let the providers know, when consumers purchase more than one coupon, because, since they are getting the money, and coupons are purchased for their services, then it leaves them no incentives to attain high ratings or respond to our calls.
Rating CategoryRating out of 5

Response from Casa Fina Cleaning
Thank you for the review. We called you back several times and even scheduled multiple appointments with you which you cancelled. Maybe it was because you have an outstanding balance due? You purchased several coupons valid for 4 man hours of house cleaning. Each time the cleaning crew stayed over because you have a large home. It clearly states in the fine print of the coupons that if you would like the cleaning crew to stay longer, which you did, then you must pay the regular rate for the excess time spent at your home. After your initial cleaning where the cleaning crew spent an extra hour at your home you should had an outstanding balance due. That balance was never paid but we decided to send the crew out another time because you loved the service and wanted to redeem another coupon. Unfortunately, that was a mistake because the cleaning crew stayed over again due to your request and received no pay. We simply cannot service clients who will not pay. We value each and every client and take none for granted but we cannot afford to work for free. We wish you all the best in finding a cleaning company.

Barry J.
06/2013
1.0
house cleaning
  + -1 more
See above.
Description of Work: I told them I needed 2 people for a whole day for deep cleaning. Discussed the details and she agreed to arrange for two persons for six hours. We set a date two weeks thereafter. Hired them to do whole house deep cleaning. Day before the appointment she said may not be able to do full job, crews too busy. Day of the appointment, she came by and said that she was unable to do the work, looked like too much work.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
2.0


Response from Casa Fina Cleaning
Thank you for your review. Unfortunately, we were unable to clean your home due to the hazardous conditions of your home. The excessive clutter (hording) would have made it impossible for our cleaning crew to even cleaning. We wish you the best in finding a cleaning company to fulfill your needs.

Jonathan B.
05/2013
4.0
house cleaning
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Blessing I.
05/2013
1.0
house cleaning
  + -1 more
See above.
Description of Work: Nothing. I tried multiple times to contact this cleaning company, left messages, only to receive a call back late Sunday evening when I was traveling. I asked her if she could call me back at a certain time, she said yes, but I never heard from her... Still! Not worth my money if I can't even get the service. I'm asking for a return.

Rating CategoryRating out of 5
quality
1.0
value
5.0
professionalism
1.0
responsiveness
1.0

$80

Xander T.
04/2013
1.0
house cleaning
  + -1 more
g
Description of Work: I called them, they didnd't hvae a phone that let them know you have reached them. I left them a message and they never called me back after I left a message.

Rating CategoryRating out of 5
responsiveness
1.0


Veronica S.
04/2013
2.0
house cleaning
  + -1 more
As above
Description of Work: Initially I was impressed by the reviews, and called to asked some more questions about the provider and services. I called back a few days later, deciding to use Casa Fina's services, however my call was not returned for almost a week, and then late at night Sunday. There was no other excuse given, other than "we are busy", not that there was maybe a family emergency that precluded a prompt return of my call. . When I want to communicate with a service provider, I expect a prompt response. This lack of sense of urgency is indicative of the lack of interest in providing acceptable service.

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Bruce H.
03/2013
5.0
house cleaning
  + -1 more
unknown
Description of Work: We are so happy with Casa Fina. We have them come to our house every other week. They are very responsible with our things but also very thorough in the job that they do!!!!
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Casa Fina Cleaning
Thank you so very much for the compliment! We appreciate the time that you took to let us know that we did a great job for you. I will be sure to pass along your kind words as it helps us when we know we have truly made a difference to those we serve each and every day. You are the type of client we look forward to helping everyday and make our jobs enjoyable!

Jody K.
03/2013
1.0
house cleaning
  + -1 more
it didn't
Description of Work: I contacted this company by email through Angie's list. I received an email approximately 2 days later. I was asked to describe what I wanted and how many square feet my house was. I have never had that question before. I thought it was kind of strange. I answered the questions but not the square foot measurement. No reply several days went by. 2 voice messages were left and no reply. Apparently the job was not big enough for them. I called another company from Angie's list they are coming out tomorrow to see what I want. That is how it is usually done.
Rating CategoryRating out of 5

Kathy T.
12/2012
4.0
house cleaning
  + -1 more
I have used them twice. They charged $38.50 an hour and that came to two hours. They were on time and flexible. They did a good job of cleaning. They were good; I have no complaints about them. I decided to use them because they were the first name that popped up when I entered my zip code and they were running a promotion of four hours for $80.
Description of Work: I used Casa Fina Cleaning for housecleaning.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

John W.
12/2012
4.0
house cleaning
  + -1 more
I thought most areas were cleaned well. However, I did notice a few things lacking. The trash cans were not emptied and a few glass surfaces were not cleaned. Other than that, the cleaning was satisfactory. Not as thorough as the first visit.
Description of Work: I have scheduled the cleaning service on a monthly basis. .

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$85

Judy D.
12/2012
5.0
house cleaning
  + -1 more
My house has never been this clean. Lilly called me immediately after I sent her an email requesting her services. She agreed to come on a Sunday afternoon because that fit my schedule the best. She and her nephew arrived on time and got right to work. They did a fantastic job. They washed all of my hardwood floors by hand - no mops. I am looking forward to having them back in the future.
Description of Work: Cleaned my whole house

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

Response from Casa Fina Cleaning
Thank you so very much for the compliment! We appreciate the time that you took to let us know that we did a great job for you. I will be sure to pass along your kind words as it helps us when we know we have truly made a difference to those we serve each and every day. You are the type of client we look forward to helping everyday and make our jobs enjoyable!

Sonya W.
12/2012
5.0
house cleaning
  + -1 more
I was looking for a new person (or company) to clean my house when I saw the "Big Deal" from Angie's List. Lily was quick to respond to my email (within 24 hours) and offer to come out on Monday morning (the next business day!) Two people arrived at my home on time, tools in hand, ready to work at 8:30 Monday morning. They did a great job, even with the constant distraction of a curious 3 year old. Thanks to Lily and her team, I hope they come back. My house smells so clean! Sonya
Description of Work: Home cleaning for 3 Bedrooms, 2 Bathrooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Response from Casa Fina Cleaning
Thank you so very much for the compliment! We appreciate the time that you took to let us know that we did a great job for you. I will be sure to pass along your kind words as it helps us when we know we have truly made a difference to those we serve each and every day. You are the type of client we look forward to helping everyday and make our jobs enjoyable!

Carolyn A.
11/2012
5.0
house cleaning
  + -1 more
Over all it was very good. But I should have made a written list then they would not have missed the blinds.
Description of Work: The were very polite and worked hard. They missed the blinds in the bathroom but I think it was my fault for not making it clear I wanted those done too. They were a little late but worked longer than the agreed upon time which made up for that. I will use them again for sure.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$80

Response from Casa Fina Cleaning
Thank you so very much for the compliment! We appreciate the time that you took to let us know that we did a great job for you. I will be sure to pass along your kind words as it helps us when we know we have truly made a difference to those we serve each and every day. You are the type of client we look forward to helping everyday and make our jobs enjoyable!

CHARLES S.
11/2012
5.0
house cleaning
  + -1 more
Very professional, courteous and thorough. The cleaners bring their own supplies and equipment and I was very satisfied with the way they cleaned.
Description of Work: General house cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Response from Casa Fina Cleaning
Thank you so very much for the compliment! We appreciate the time that you took to let us know that we did a great job for you. I will be sure to pass along your kind words as it helps us when we know we have truly made a difference to those we serve each and every day. You are the type of client we look forward to helping everyday and make our jobs enjoyable!

PATTY H.
11/2012
5.0
house cleaning
  + -1 more
It went very well. They arrived on time and were very pleasant
Description of Work: Cleaned approx 1000 sq foot house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

Dawn L.
11/2012
5.0
house cleaning
  + -1 more
I received a coupon notice through an Angie's list email. I emailed Casa Fina and Lilly emailed back (within 2 hours) and answered several questions. By the end of the day we scheduled an appointment for the cleaning two days later. Two young men came to the house at the stated time. I explained what I wanted cleaned (everything) and they did an excellent job. After I left I remembered that I forgot to mention that I wanted some walls cleaned as well. I called Lilly and she got the message to the workers and they did that too!!
Description of Work: I needed a rental property cleaned after renter's moved out. Casa Fina sent two very nice gentleman who cleaned the property to perfection. They were very polite and they worked very hard. Well worth the money!! I would absolutely use this service again and recommend them to others.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

CARLA W.
11/2012
4.0
house cleaning
  + -1 more
Their quote was $125 a day. When I talked to them, they tried to be helpful and explained how it would work using their coupon and stuff, but what I did not like was that they could not guarantee me the same people would come every time. I needed the guaranteed that because my parents are older and would not feel comfortable with unfamiliar people coming to their home . They were professional. I would probably consider using them in the future
Description of Work: I got an estimate from Casa Fina Cleaning for housecleaning services.

Rating CategoryRating out of 5
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Erik T.
09/2012
5.0
house cleaning, window cleaning
  + 0 more
I was very pleased with the services performed at my home. They did a great job and the price was great!
Description of Work: I had a general house cleaning done along with my windows.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

Jose R.
09/2012
5.0
house cleaning, window cleaning
  + 0 more
First they introduce themselves and then they explain to you exactly what they are going to do. If you have any questions they answer them up front. They are very hard working staff no smoking no breaks just hard working staff , They are very honest and very friendly. after they are done they ask if your satisfied . If your not satified they will do whatever it takes to make you happy.
Description of Work: Casa Fina staff is very prompt and very professional. They arrived on time they greeted me with a very professional introduction of all the services they provide. after all my questions were answer they got staight to work without breaking. My windows look invisible after they finish with all 55 windows. The work was super Im so happy I trusted this company with my cleaning. I highly recommend Casa Fina they will always be my first choice. AAAAAAAA+++++++

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$118

Contact information

5247 Wilson Mills Rd, Richmond Heights, OH 44143

http://www.casafinacleaningoh.com

Service hours

Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
8:00 AM - 5:00 PM

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

House Cleaning,
Floor Cleaning and Waxing,
Window Cleaning,
Upholstery Cleaning,
Carpet Cleaning,
Home and Garage Organization

FAQ

Casa Fina Cleaning is currently rated 4.4 overall out of 5.

Monday: 8:00 AM - 6:00 PM

Tuesday: 8:00 AM - 6:00 PM

Wednesday: 8:00 AM - 6:00 PM

Thursday: 8:00 AM - 6:00 PM

Friday: 8:00 AM - 6:00 PM

Saturday: 8:00 AM - 5:00 PM

Casa Fina Cleaning accepts the following forms of payment: Check
Yes, Casa Fina Cleaning offers free project estimates.
Yes, Casa Fina Cleaning offers eco-friendly accreditations.
No, Casa Fina Cleaning does not offer a senior discount.
Yes, Casa Fina Cleaning offers emergency services.
No, Casa Fina Cleaning does not offer warranties.
Casa Fina Cleaning offers the following services: Residential & Commercial Cleaning – Floor Cleaning, Collect Trash, Dust TV’s, Dusting, Doors And Door Frames Spot Cleaned , Remove Cobwebs, , Clean & Sanitize Countertops, Appliances, Stove Surfaces, & Windows. On-Time Cleaning. Move-In & Out Cleaning. Vacant Property Cleaning. Foreclosure Cleaning. Professional Organization. Construction Clean-Up.
.

Contact information

5247 Wilson Mills Rd, Richmond Heights, OH 44143

http://www.casafinacleaningoh.com

Service hours

Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
8:00 AM - 5:00 PM