The Basement Doctor

Description of Work: The service is scheduled to be performed.

Description of Work: French drain system and removal of three underground glass block windows.

Description of Work: fixed a crack in the foundation

Description of Work: We didn't end up using The Basement Doctor - but they were extremely professional. Their inspector didn't pressure us into anything that we didn't need. We were sad that we weren't able to use their services, but would call them again for future needs.

Description of Work: Crawlspace enclosure. Great service. Can't say enough good things about Charlie (estimator) or Alex (Installer) or Alex's helper. Great service, great people, excellent savings on my heating and A/C bills. My highest possible recommendations for this vendor and its people.

Description of Work: The Basement Doctors was asked to provide a cost estimate for basement wall reinforcement, recommended per a structural engineering report. I selected The Basement Doctors based upon the recommendation of my home inspector and because of the 25-year transferable warranty. | |The structural engineering report was provided to them in advance, and The Basement Doctors relied upon the structural engineering report and did not take wall measurements of their own at the initial consultation. The engineering report stated that 5 beams were needed. Their written estimate of $3,080 included 5 beams. | |At the subsequent meeting to sign the contractual agreement, I mentioned that the home inspector had suggested that 6 beams would be what he expected, and I questioned if 5 beams were adequate to stabilize the wall. | |Basement Doctors said they would usually use 6 beams for my wall, but they would use 5 beams if that was what I wanted. The additional cost for the 6th beam would be $600. | | |I was very uncomfortable of being put in a position of deciding if I "wanted" 5 or 6 beams. That's why we had a structural evaluation, why we engaged a quality company that provided a 25-year warranty and didn't use the original company with a much cheaper estimate and only a 1-year warranty, and why we had the Basement Doctors come out to see the basement and provide a written estimate. | |I didn't want to pay $600 more if it wasn't necessary, but if it WAS necessary, well then that was a different story. However, I also felt that if 6 beams were necessary to stabilize the wall, I would have expected The Basement Doctors to tell me that at the time of the initial consultation, and not at the following consultation to sign the contract. | |I asked if 5 or 6 beams were necessary to stabilize the wall several times, and was told each time that per the structural engineering report, 5 beams were necessary, and they would install 5 beams if that was what I wanted. | |In the end, we agreed that The Basement Doctors would rely upon the structural engineering report and install the 5 beams and would honor the 25 year warranty. | |The job was permitted and passed permitting inspections, so I guess everything is okay. | |Everything else was fine. I received a full walk-through and explanation of the process and work to be done. They permitted the work. They agreed to use the steel beams delivered by the first company that was not used, and even offset the price by $100 per beam (thank you VERY much Basement Doctors). Everyone was very polite. They worked with me to accommodate my busy work schedule. The crew showed up promptly at the scheduled time. They cleaned up when they left. It was done in one day. | |One small hiccup in the installation was promptly addressed to my satisfaction. | |Per the warranty, the Basement Doctors will inspect the wall once within the first year for free (I have to schedule).

Description of Work: Put downspouts underground. It went well. Gary dug trench and did not harm wires that had been marked.

Description of Work: 2008 fick basement cracks 0$

Description of Work: Installed steel beams on 2 walls, and interior drain system with sump pump. All appear to be satisfactory. Personnel were all knowledgeable, friendly, courteous, and easy to deal with.

Description of Work: Priced too high.

Description of Work: Put a sump pit/pump in basement to act as drain for furnace and potential overflow for water heater.

Description of Work: The installed IBeams in our basement, installed new sump pump & battery backup & applied Spray Foam

Description of Work: Asked for an unfinished basement remodel quote. | |Told me i needed a $2500-$3500 sump pump & waterproofing system for the basement, even thought i told him i did not get significant leakage in the basement. After 3 yrs still no leakage in basement. | |All i remember is the overall quote was double the price of the competitors.

Description of Work: I had the Basement Doctor out to check the sump that they put in a few years ago, as well as an older preexisting sump pump. Although our previous contact with them has been very professional and helpful, this time it was NOT. (We had them reinforce several walls, and finish off the basement previously.) Before the service person even began the work that I had made the appointment for, he started to "evaluate" the entire basement for water and structural issues, as well as the entire yard. He came up with a laundry list of projects. After 15-20 minutes of listening to his pronouncements of doom in regard to our basement walls, electrical panel, and mature trees in the yard, I requested that he begin work on the sump pumps. He said that it is company policy to do this type of unsolicited "evaluation". Although he stated that he does not get a commision on work that he brings in, I would imagine that there is some type of incentive driving this. At the end he asked me for feedback on how I would rate his service. In the first place, as a woman, I would never give an honest negative response to a service person who I had never met when he is in my home out of concern for retaliation. Second, I think it is rude for the company to take up my time giving me an evaluation that I did not request. And, finally, please do not walk into my beautiful yard of mature trees and state that I should take them down because they are causing basement problems.

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Description of Work: Placed 6 reinforcing beams in one wall. were able to straighten wall. they were very professional on time and would recommend to others. In fact a neighbor is going to use them after my recommendation.

Description of Work: Crawl space

Description of Work: They came over to assess our basement and give us an approximate estimate for free. They were very punctual, professional, knowledgeable and helpful. We decided that we could not afford their services at that time, but I really appreciated them coming out and informing us of our options.

Description of Work: Big leak at foundation in high side of grade. Took out concrete in that corner and six feet along floor. Installed sump pump and and water removal system. Now all floors are dry. We have a new furnace in that area and they worked around it. No problems now all is dry and systems works great.

Description of Work: We had a problem with water coming into the basement after it rained and cracked concrete walls so called about two weeks before we were going on vacation to get an estimate. They could not come out before we were going out of town, so we set up something for the end of the month. Two other companies came out a week before our vacation, and we signed a contract with one of them to do the work.