The Basement Doctor

EXTREMELY PUNCTUAL AND PERSONABLE. WORKED EFFICIENTLY, HIGH QUALITY WORK WAS DONE.

I HAD CRACKS IN THE FOUNDATION, BUT WES FROM J & D SAID I JUST NEEDED TO PAINT AND CAULK AND IT'D BE FINE. THEY WERE FAST AND QUITE SATISFACTORY.

WORKMEN VERY POLITE. WHEN TO GREAT PAINS TO REDUCE DUST. COVERED ALL FURNITURE, PUT DOWN PLASTIC TO COVER CARPETING. TOOK TIME TO EXPLAIN SYSTEM AND WORK PERFORMED.

WATERPROOFING WORK WAS PERFECT. SOME EXTERIOR HAD TO BE RE-DONE, BUT THERE WAS NO ARGUMENT ABOUT DOING SO. FINAL PRODUCT WAS VERY WELL DONE AND ALL CONCERNS WERE ADDRESSED.

WE CONTACTED THIS COMPANY THROUGH A DISPLAY AT THE OHIO STATE FAIR. WE COMPLETED AN INFORMATION SHEET AND NO ONE CALLED US BACK. WE WENT BACK AGAIN TO THE FAIR AND REMINDED THEM THAT WE WANTED AN ESTIMATE TO REPAIR OUR CONCRETE AND BASEMENT WALL. SOMEONE FINALLY CAME TO OUR HOUSE TO SURVEY THE WORK THAT NEEDED TO BE DONE, BUT WE NEVER GOT AN ESTIMATE. HE SAID THAT HE WOULD HAVE TO CHECK WITH THE OWNER BEFORE GIVING US A QUOTE. IT HAS BEEN ABOUT A MONTH NOW AND NO ESTIMATE. APPARENTLY, THE 'BASEMENT DOCTOR' HAS ENOUGH WORK TO KEEP HIM BUSY THAT THEY WON'T EVEN GET BACK TO YOU WITH AN ESTIMATE. IF THIS IS AN EXAMPLE OF THEIR WORKMANSHIP.I'LL PASS. STILL WAITING TO HEAR BACK FROM THEM ON AN ESTIMATE. SKIP THE BASEMENT DOCTOR...HE SPENDS ALL HIS MONEY ON ADVERTISING, BUT NEVER GETS BACK TO THE CUSTOMER FOR A QUOTE.

REP CALLED AND WANTED DESCRIPTION OF PROBLEM OVER THE PHONE. 'DIAGNOSED' PROBLEM (WATER IN BASEMENT) SIGHT UNSEEN, TOLD ME TO FIX IT MYSELF, AND REFUSED TO EVEN COME OUT AND LOOK AT IT. COMPANY REFUSED TO EVEN COME OUT AND SEE THE PROBLEM - WAS NO HELP AT ALL.

AFTER DESCRIBING THE PROBLEM, THE GENTLEMAN SUGGESTED THAT I HAVE MY DRAINS CHECKED FIRST AND TO CONSIDER A LANDSCAPER FOR GRADING. THAT WOULD BE CHEAPER, AND BASED ON MY DESCRIPTION TO HIM, WOULD PROBABLY SOLVE THE PROBLEM.

THEY NEVER RETURNED OUR CALLS. FIRST CALL APRIL 2003, LAST CALL AUGUST 7, 2003. WE WILL NOT CALL AGAIN.

I THOUGHT THE INSPECTION WENT WELL ENOUGH AT THAT TIME. I DECIDED TO GO WITH A COMPETITOR AND CALLED THE REPRESENTATIVE TO LET HIM KNOW. THAT PHONE CALL STARTED A BARGE OF CALLS FROM VARIOUS J & D REPRESENTATIVES. WHILE I CAN APPRECIATE THAT THEY WISH TO WIN LOCAL BUSINESS I CAN'T APPRECIATE THE MANNER IN WHICH THEY GO ABOUT IT. ONE DOES NOT MAKE HIMSELF SHINE BY THROWING MUD AT HIS COMPETITOR.

THERE WORKMAN WERE VERY CAREFUL, DID NOT DESTROY ANY BUSHES OR GRASS. THEY DID A GOOD JOB WITH IT BEING TEDIOUS. I EVEN WROTE THEM A LETTER EXPLAINING HOW PLEASED I WAS WITH THE WORKMANSHIP. SHERRY FROM THE COMPANY WAS VERY HELPFUL ALL THE TIME.

COMPARE PRICES. CONTRACTORS APPROACH THE SAME JOB DIFFERENTLY.

AT FIRST THE FRENCH DRAIN WAS NOT LAID CORRECTLY. THE CONTRACT WAS NOT FOLLOWED OUT BY THE WORKERS. HOWEVER, THEY DID CORRECT ALL MISTAKES. WE ARE HAPPY WITH THE FRENCH DRAIN NOW. IT TOOK SEVERAL PHONE CALLS TO HAVE THE WORK COMPLETED.

THE PRICE WAS WITH IN LINE AND THEY DID A GOOD JOB. WE WERE VERY PLEASED. THEY CLEANED UP AFTER THEMSELVES.

I WAS WILLING TO PAY MORE FOR THE REPUTATION AND SERVICE AND I DID.

THEY MISSED TWO PREWORK APPOINTMENTS (ONE WITHOUT EVEN A PHONE CALL) AND WERE GENERALLY NOT VERY GOOD AT RETURNING CALLS. HOWEVER, THE CREW WAS GREAT. THEY WORKED VERY HARD AND WERE CONSCIENTIOUS ABOUT QUALITY, CLEANLINESS, AND CUSTOMER SATISFACTION. HAD IT NOT BEEN FOR THE QUALITY OF THE CREW, I WOULD HAVE BEEN PRETTY UNHAPPY WITH THE WHOLE EXPERIENCE.

DAVE CALLED TO CONFIRM THAT MY HUSBAND WOULD BE AT THE APPOINTMENT. I TOLD HIM NO; HE SAID WE WOULD HAVE TO RESCHEDULE PER COMPANY POLICY. I REFUSED TO RESCHEDULE, AND HE DECIDED TO KEEP THE APPOINTMENT WITH ME ''BECAUSE HE IS A NICE GUY''. HE TRIED THREE TIMES TO GET ME TO SIGN A CONTRACT AND CREDIT CARD PAYMENT AGREEMENT (THEY CHARGE YOU THE DAY BEFORE THE WORK IS DONE!). WHY SHOULD I DO BUSINESS WITH A COMPANY EXHIBITING PRESSURE TACTICS?

THEY CAME OUT 2 YEARS AGO THEY INSTALL "I" BEAMS IN THE BASEMENT BECAUSE THE WALL WAS BUCKLING IN. SO I CALLED THEM AND TO TELL THEM THAT OUR FLOORS WERE CREAKING AND BUCKLING AGAIN AND THEY CAME OUT THE SAME DAY TO MAKE SURE IT WASNT DUE TO THE WORK THEY HAD ORIGINALLY DONE 2 YEARS AGO! GREAT SERVICE!

WE WERE VERY PLEASED WITH THIS COMPANY. WE NEVER FELT HIGH PRESSURED BY THE SALES MEN AT ANY TIME AND WERE VERY COMFORTABLE DEALING WITH THEM. WE ARE EXTREMELY HAPPY WITH WHAT THEYVE DONE FOR US AND I FEEL THE PRICE IS REASONABLE FOR THE WORK DONE. THEY CLEANED UP EVERYTHING VERY NICELY AND DID A GREAT JOB!

SHOP AND COMPARE, BIG DIFFERENCE IN PRICE AND QUALITY.

I WOULD RECOMMEND THEM, BUT BE WARNED THAT THIS TYPE OF WORK IS VERY MESSY AND DISRUPTIVE!

THEIR PRIMARY WORK IS BASEMENT SYSTEMS. WE HAD SIDEWALK REPLACEMENT WORK DONE SO PERHAPS THAT IS NOT THEIR PRIORITY. THE WORK WAS GOOD BUT THEY DID NOT KEEP COMMITMENTS NOR DID THEY CALL, AND THEY DID NOT CLEAN UP AS WELL AS WE EXPECTED.

GOOD FOLLOW UP. SIGNED OFF ON JOB BEFORE PAYING. HAD A GOOD EXPERIENCE.

THE MEN WHO CAME OUT TO HOUSE, WERE CLEAN, VERY NICE AND POINTED OUT ANY OTHER PROBLEMS I SHOULD FIX. VERY WELL MANNERED.

THEY SEEM TO BE PRETTY STRAIGHT-SHOOTERS. THEY WERE HONEST ABOUT WHAT NEEDED TO BE DONE. THEY DID A GREAT JOB.

WE HAD A SERVICE ISSUE HOWEVER THEY HAD SOMEONE OUT TO THE HOUSE THE VERY NEXT DAY.