The Basement Doctor

THEY DIDN'T CHARGE US FOR SPENDING 1/2 HOUR LOOKING AT THE JOB, HE RECOMMENDED THAT WE NOT DO ANYTHING AND EXPLAINED WHY. I APPRECIATED HIS HONEST AND HIS TIME.

DAN AND HIS CREW WHERE PROFESSIONAL AND POLITE FOR THE 2 DAYS THAT THEY WERE AT MY HOUSE DOING THE WORK. THEY ANSWERED ANY QUESTIONS I HAD AND HAD NO PROBLEM SHOWING ME THEIR PROGRESS. I WANTED TO WAIT UNTIL WE HAD A GOOD RAIN BEFORE I WROTE MY COMMENTS TO ENSURE THAT EVERYTHING INSTALLED WAS WORKING PROPERLY. I AM HAPPY TO REPORT THAT NONE OF LAST WEEKENDS RAIN FOUND ITS WAY INTO MY BASEMENT. THE SYSTEM WORKED PERFECTLY. I AM COMPLETELY SATISFIED AND WOULD RECOMMEND J&D TO ANYONE.

VERY HELPFUL AND NICE. RECOMMENDATION WAS THAT BASEMENT WALLS DIDN'T NEED REINFORCED YET, AND GAVE ME THINGS TO LOOK FOR. I APPRECIATE THEIR PROFESSIONALISM AND HONESTY.

RESPONDED QUICKLY, EASY TO WORK WITH. HAPPY WITH RESULTS.

THE GUYS WHO DID THE WORK WERE ON TIME, ANSWERED MY QUESTIONS, CLEANED UP THE AREA AND FINISHED WHEN THEY SAID THEY WOULD. THE FOLKS AT THE OFFICE WERE VERY HELPFUL AND COURTEOUS. HOWEVER, I HAD TROUBLE GETTING PHONE CALLS RETURNED MORE THAN ONCE.

THE FIRST TIME I CALLED FOR AN APPT. FOR AN ESTIMATE, KIM WAS VERY HELPFUL AND FRIENDLY. THE DAY OF THE ESTIMATE, PAT KIRBY CAME OUT AND WAS VERY THOROUGH IN HIS EVALUATION. HE SPENT A LOT OF TIME WITH ME EXPLAINING EXACTLY WHAT WORK WOULD BE DONE, HOW THE WORK WOULD BE DONE, AND COMPANY POLICIES. HE ANSWERED ALL MY QUESTIONS AND WAS VERY HONEST. I DECIDED TO HAVE J & D DO THE WORK AND THEY STARTED TWO DAYS LATER. ALFREDO SANCHEZ AND HIS CREW CAME OUT AND FINISHED THE JOB IN A DAY-AND-A-HALF. THEY EXPLAINED WHAT THEY WOULD BE DOING, USED PLASTIC TO PROTECT ITEMS I HAD DOWNSTAIRS AND THE WALKING AREA UPSTAIRS. THEY WORKED HARD AND WERE VERY POLITE AND FRIENDLY. THE CREW WAS CAREFUL TO CLEAN EVERYTHING UP AND THEN ALFREDO WENT OVER THE WORK DONE WITH ME. I AM VERY SATISFIED WITH THE WORK DONE AND MY EXPERIENCE WITH EVERYONE I HAD CONTACT WITH AT J & D. I'D HIGHLY RECOMMEND THEM TO ANYONE.

THEY ARE PROMPT. I GOT FOUR DIFFERENT ESTIMATES AND THEY, BY FAR, HAD THE SUPERIOR SYSTEM.

HE TOOK A LOOK AT IT AND SEEMED TO BE VERY HONEST AND REALLY BELIEVED IN WHAT HE WAS SAYING. HE WAS VERY OPEN AND WAS A VERY NICE SALESMAN. HE TOLD ME IT WASN'T A VERY BIG PROBLEM AND EVEN OFFERED MONEY SAVING SUGGESTIONS THAT WOULD ALLOW ME TO DO THE WORK MYSELF. HE SUGGESTED A DE-HUMIDIFIER, WHICH I'M NOT SURE I NEED, BUT I'M STILL LOOKING INTO OTHER THINGS. HE WAS VERY NICE AND PERSONABLE.

EVERYONE WAS VERY PROFESSIONAL, ON TIME, WORKED WELL TOGETHER. LEFT THE BASEMENT & YARD CLEAN.

HE CAME OUT AND GAVE ME SOME IDEAS ON HOW TO TAKE CARE OF IT MYSELF. HE WAS A VERY NICE GUY!

THEY WERE POLITE AND GAVE GOOD ESTIMATE.

FOUR MEN WORKED FOR FIVE DAYS. THE COST WAS BELOW THEIR ESTIMATE. THEY CLEANED THE BASEMENT WHEN THEY FINISHED. I AM HAPPY WITH THEIR WORK.

THERE WERE INITIAL PROBLEMS UP FRONT IN TRYING TO GET THE JOB SCHEDULED. I HAD SPECIFIC REQUIREMENTS AS TO WHEN THE JOB COULD BE PERFORMED AND IT REQUIRED SEVERAL CALLS BETWEEN SCHEDULING DEPARTMENT AND MYSELF TO GET THINGS RIGHT. OVERALL QUALITY OF THE WORK WAS EXCELLENT. THE CREW SHOWED UP ON TIME AND EXPLAINED EVERYTHING IN DETAIL. THEY TOOK GREAT CARE TO PROTECT MY HOME AND CLEANED EVERYTHING UP WHEN THE JOB WAS COMPLETED. VERY SATISFIED WITH THE WORK PERFORMED.

THE WORKERS WERE PUNCTUAL, POLITE, AND THEY MADE EVERY ATTEMPT TO KEEP DUST TO A MINIMUM. THE WORK WAS COMPLETED IN A TIMELY FASHION.

THEY SENT ME A LIST OF REFERENCES, WHICH I DID NOT ASK FOR, BUT WHICH WAS MOST APPRECIATED. THEY WERE REALLY CLEAN AND CLEANED UP WELL.

THEY DID THEIR BEST IN HELPING US DEAL WITH OUR CONCERNS. WE WAS SHOCKED AT FIRST BY THE COST AND WHAT THE JOB ENTAILED (JACKHAMMERING THROUGH OUR BASEMENT FLOOR). THEY WERE NOTHING BUT PROFESSIONAL. WE WERE VERY PLEASED WITH THEIR PROFESSIONALISM, CLEAN UP AND, FOR LACK OF A BETTER TERM, THEIR PUBLIC RELATIONS. THE SYSTEMS HAVE PERFORMED AS INTENDED SINCE THE WORK. THEY SEVERED A BURIED WIRE THAT I HAD FORGOTTEN WAS THERE. MAKE SURE YOU LET THEM KNOW ABOUT THINGS LIKE THIS BEFORE THEY START DIGGING.

CLEAN , COURTEOUS, GOOD WORKMANSHIP, AND RESPONSIVE TO MY CONCERNS.

HONEST, TOOK THE TIME TO INSPECT THE BASEMENT, BUT EXPLAINED WE NEEDED A DIFFERENT SERVICE THAN THEY PROVIDE. WE APPRECIATE THE ADVICE AND THE PROFESSIONALISM.

OUR BASEMENT HAS LEAKED SINCE HOME WAS PURCHASED IN 1985. THE LEAKS PROGRESSED TO VERY BAD STREAMS WHEN IT RAINED. AFTER ALL THE RAIN AND FLOODING THIS YEAR IT IS TOTALLY DRY. ON TIME, NEAT AND CLEAN. ALWAYS READY TO ANSWER MY QUESTIONS AND SHOW ME THE HOW AND WHY. DONE BY 2 MEN IN DAY AND HALF, LEFT NOT ONE PIECE OF TRASH TO CLEAN. AFTER 17 YEARS THEY WORKED A MIRACLE AND I CAN NOW USE MY BASEMENT!WORKED VERY HARD, I HOPE THEY ARE PAID WELL!

THEY SEEMED TO BE VERY CONCERNED ABOUT RESPONDING TO ANY INQUIRIES, VERY PLEASANT WHILE DOING SO. THEY WERE DELAYED BECAUSE OF ANOTHER JOB, BUT THEY TRIED VERY HARD TO FINISH MY JOB ON TIME.

A VERY RELIABLE COMPANY (IN A FIELD THAT STILL HAS SOME DISREPUTABLE PEOPLE IN IT, UNFORTUNATELY). NO PRESSURE SALES AND DID ONLY WHAT WAS NEEDED WITHOUT TRYING TO SELL ME SOMETHING ELSE. QUOTED ONE PRICE AND STUCK WITH IT.

I DECIDED TO USE A DIFFERENT COMPANY BECAUSE THEY TOLD ME I WOULD HAVE TO HIRE AN ELECTRICIAN TO MOVE THE CABLES OFF OF THE BRICK WALLS. THE COMPANY I HIRED DID NOT REQUIRE THIS THEREFORE NOT COSTING MY EXTRA. COMPANY DID FOLLOW UP WITH ME TO SEE IF I WAS INTERESTED IN JOB.

THEY CAME OUT TO DO A BASEMENT ASSESSMENT AND HE TOLD ME THAT THE GUTTER TOPPERS RESOLVED MY ISSUES WITH BASEMENT DAMPNESS. HE DID NOT TRY TO SELL ME SOMETHING I DIDN'T REALLY NEED. THAT IMPRESSED ME A LOT!

ADVISED US NOT TO WATERPROOF, SINCE WE WEREN'T GOING TO ACTIVELY USE THE BASEMENT. CHECKED FOR STRUCTURAL INTEGRITY AND TOLD US OUR BASEMENT WAS IN GREAT SHAPE. ADVISED US TO PURCHASE THEIR SANI-DRY DEHUMIDIFIER/FILTERING SYSTEM WHICH SOUNDED GREAT, BUT WAS WAY OUT OF OUR PRICE RANGE. VERY FRIENDLY AND PROFESSIONAL OVERALL, THOUGH. APPRECIATED THAT THEY CONFIRMED OUR APPOINTMENT TIME IN A LETTER AND BY PHONE.

WHILE PROBLEMATIC IN TERMS OF COMMUNICATION (THEY DID NOT CALL TO VERIFY SERVICE CALLS IN ADVANCE DESPITE SCHEDULING MONTHS IN ADVANCE) THE WORK WAS EXCELLENT, WORKMEN PROFESSIONAL AND TIMELY, MUCH OF THE WORK WAS COVERED UNDER A WARRANTY FROM PREVIOUS HOME OWNERS THAT THEY BROUGHT TO MY ATTENTION! OVERALL, THEY WERE GREAT! I AM VERY PLEASED!