The Basement Doctor

WE HAD SEVERAL ESTIMATES, AND FOUND THESE PEOPLE TO BE THE MOST THOROUGH AND HONEST TO OUR ABILITY TO UNDERSTAND THE PROCESS. THEY TOOK THE TIME TO COME OUT A SECOND TIME AND WORK WITH US ON THE EXACT COST. THE WORKERS WERE CLEAN AND PROFESSIONAL, AND THE WALLS IN THE BASEMENT LOOK GREAT. THE YARD CREW DUG UP AND REPLACED THE BROKEN DRAIN PIPE IN THREATENING WEATHER, AND FILLED THE HOLE BACK IN. THE FOREMAN PROMISED TO RETURN TO BACK FILL AS NEEDED, BUT WE HAVE NOT SEEN HIM IN THREE MONTHS. WE TOOK CARE OF THAT WITHOUT TOO MUCH PROBLEM. WE WOULD CONSIDER THEM AGAIN IF WE NEEDED SOME STRUCTURAL OR DRAINAGE HELP.

THEY'RE FOLLOW UP AND SERVICE HAS BEEN TREMENDOUS, AND MY BASEMENT IS DRY A YEAR LATER!!!

THE PEOPLE WHO CAME WERE COURTEOUS AND PROFESSIONAL. THEY BROUGHT AND SET-UP THE EQUIPMENT WE NEEDED QUICKLY, CAME AND CHECKED ON THE PROGRESS OF THINGS DRYING OUT, AND THEN RETURNED AGAIN A FEW DAYS LATER TO PICK UP THE EQUIPMENT.

VERY PROMPT. DID WHAT THEY SAID THEY WOULD DO. PUT HUGE BEAMS IN BASEMENT. COVERED STAIRS W/PLASTIC. NO COMPLAINTS. PRICE REASONABLE.

I COULD NOT GET THE GUY OUT OF MY HOUSE QUICK ENOUGH. HE WAS GOING TO CHARGE ME $10,000 FOR A JOB THAT OTHERS WOULD DO FOR MUCH LESS. HE WAS BY FAR THE MOST EXPENSIVE OF THE THREE ESTIMATES THAT I HAD. I ALSO HAD ANOTHER COMPANY LOOK AT THE ESTIMATE THAT THEY GAVE ME AND THEY SIMPLY LAUGHED. HE WAS TRYING TO CHARGE ME FOR A NEW SUMP PUMP WHICH ANOTHER COMPANY SAID WAS NOT NECESSARY. THIS COMPANY CLAIMED THAT THEY LIKE TO USE THEIR OWN SUMP PUMPS. HE ALSO WANTED TO CHARGE FOR NEW WALL STRAPS. I FELT LIKE HE WAS JUST A SALESMAN AND I DEFINITELY WOULD NOT HIRE THEM IN THE FUTURE.

CONTACTED COMPANY AND SET UP APPOINTMENT FOR ESTIMATE. REPRESENTATIVE DIDN'T SHOW UP OR CALL. CONTACTED COMPANY AGAIN TO REPORT NO SHOW, BUT NEVER CALLED BACK.

IT HAS BEEN A VERY BAD EXPERIENCE. WE HAD TO HAVE ALL OF THE THINGS IN THE BASEMENT MOVED UPSTAIRS FOR A MONTH, WHICH THEY DIDN'T TELL US AT THE BEGINNING. THEY DEMANDED PAYMENT PRIOR TO COMPLETION OF THE JOB, WHICH WENT AGAINST THE CONTRACT. THERE WERE LOTS OF PROBLEMS WITH THE WORK THROUGHOUT THE ENTIRE PROCESS. THE FLOOR LOOKS TERRIBLE IN PARTS. THEY CLOGGED A DRAIN WITH CEMENT WHICH HAD TO BE REPAIRED AND THEY REPLACED OUR DOUBLE WASHTUB WITH A CHEAPER SINGLE FIBERGLAS TUB. THEY SCRATCHED UP THE FLOOR WHEN REPLACING THE TUB. WE PAID $9000 FOR A JOB THAT WE ARE VERY DISSATISFIED WITH. THE WORK DOES NOT LOOK GOOD AT ALL.

THEY WERE ON TIME AND POLITE. THE PRICE THEY GAVE ME WAS A LOT SMALLER THAN THE OTHER COMPANIES THAT I CALLED. MY ONLY CONCERN IS MY YARD. IT HAS A BROWN LINE DOWN THE MIDDLE(WHERE THE GRASS HAS DIED ) WHEN THEY PUT THE PIPE IN, BUT THE GUY TOLD ME THAT IT WOULD BE OK.

THEY THREW AWAY A BUSH WITHOUT CONSULTING ME. I WOULD HAVE RE PLANTED. THE WORK THEY DID WAS FINE.

THE ONLY REASON THEY DID NOT GET AN F FROM ME IS THAT THE OWNER CALLED ME TO DISCUSS MY PROBLEM WITH THE SALESPERSON AND ACTED CONCERNED. SALESPERSON WAS VERY HIGH PRESSURE AND CONDESCENDING. BASED ON THE RESPONSE FROM THE OWNER, I WOULD HAVE CONSIDERED USING THEM ANYWAY, BUT REMEDIED THE SOURCE OF THE WATER PROBLEM FROM OUTSIDE.

HE CAME IN AND ACTED LIKE IT WASN'T A BIG DEAL SAYING THEY ONLY DO A BIG JOBS. HE FOUND THAT THE SEAL WAS BROKE BECAUSE OF THE COMPANY PUTTING IN MY PATIO. I ASKED HIM TO WRITE IT DOWN ON A PIECE OF PAPER SO THAT I COULD SHOW THE COMPANY THAT CAUSED THE DAMAGE AND HE DIDN'T EVEN PUT IT ON A PIECE OF PAPER THAT HAD THEIR NAME/LOGO ON IT.

A PRE-INSPECTION VISIT WAS DONE. THIS BENEFITED BOTH THE WORK CREW AND THE HOMEOWNER. I WAS ABLE TO KNOW EXACTLY WHERE THE SUMP PUMP & EXTERIOR DRAIN WOULD BE LOCATED, WHAT ITEMS NEEDED MOVED, ETC. THIS ALSO ALLOWED ROB, THE INSPECTOR, WHO ALSO WAS THE CREW FOREMAN, TO BEST VISUALIZE THE PROJECT IN ADVANCE, TO HAVE THE REQUIRED SUPPLIES, AND WORK IN A TIME-EFFICIENT MANNER. THE SUMP PUMP WAS ABLE TO BE PLACED IN PROXIMITY TO THE ELECTRICAL OUTLET, AVOIDING THE NEED FOR AN EXTENSION CORD, AND A BETTER AESTHETIC AND SAFETY OUTCOME. THEY HUNG PLASTIC TO CUT DOWN ON DUST FROM CONCRETE BUSTING, TESTED THE PUMP OPERATION AFTER INSTALLATION BY RUNNING WATER FROM THE HOSE, AND ENCOURAGED ANY QUESTIONS I HAD. THEY WERE FRIENDLY, COURTEOUS, THOROUGH & EFFICIENT.

I WOULD USE J&D IF I EVER NEEDED WATERPROOFING, FOUNDATION SUPPORT, OR STRUCTURAL WORK.

I WAS EXTREMELY IMPRESSED WITH THIS COMPANY. THEY WERE VERY UPFRONT ABOUT WHAT THEY WERE RECOMMENDING FOR MY BASEMENT AND EVEN HELPED ME DETERMINE WHAT WORK WAS NECESSARY AND WHAT WAS OPTIONAL SO THAT I COULD MAKE AN INFORMED DECISION. THEY WERE VERY EFFICIENT AND DID AN EXCELLENT JOB KEEPING THE MESS TO A MINIMUM. WHEN THE WORK WAS DONE, DID A GREAT JOB CLEANING UP. THEY EVEN PUT MY SHELVES BACK UP ON THE WALLS WHICH WAS NOT PART OF THEIR SERVICES AND WAS GREATLY APPRECIATED. THEY WERE PROFESSIONAL AND RESPECTFUL OF ME AND MY HOME. I WOULD RECOMMEND THIS COMPANY TO ANYONE NEEDING BASEMENT SERVICES.

THEY CAME OUT PROMPTLY, BUT I FELT THEIR PRICE WAS EXTREMELY HIGH. THE COMPANY REPRESENTATIVE SEEMED MORE INTERESTED IN SELLING THE SERVICE/PRODUCT THAN FINDING OUT WHAT WAS CAUSING MY MOLD AND THEN RECOMMENDING A SOLUTION. I WAS NOT PLEASED WITH THEIR UNPROFESSIONAL BEHAVIOR DURING OUR VISIT. THERE APPEARED TO BE SOME TYPE OF CONFLICT BETWEEN THE TWO INDIVIDUALS.

HE CAME OUT ABOUT 10 MINUTES EARLY. HE WAS VERY COURTEOUS AND HE GOT HIS FEET A LITTLE MUDDY AND HE WAS FINE WITH THAT. HE ALSO TOOK HIS SHOE OFF BEFORE HE CAME IN MY HOUSE, AFTER GOING THROUGH THE MUD.

COMPANY RESPONDED PROMPTLY AND CAME TO LOOK AT THE JOB. THEY CALLED BACK 2 WEEKS LATER. DIDN'T RECEIVE AN ESTIMATE AS THE JOB WAS TOO SMALL FOR THEM BUT WAS REFERRED TO SOMEONE ELSE. I HAD ALREADY FOUND ANOTHER CONTRACTOR BY THEN.

EVERYONE WAS VERY PROFESSIONAL. THERE WAS A SCHEDULING SNAFU, BUT IT WAS HANDLED TO MY SATISFACTION. THE INSTALLER DID A GREAT JOB OF CLEANING UP AFTERWARDS.

I FOUND THEM VERY GOOD TO WORK WITH. THEY FOUND PROBLEMS ALONG THE WAY AND THEY MADE ME AWARE OF THEM TO MAKE A DECISION AS TO WHAT TO DO WITH THEM. THE SALESMEN DID CHECK BACK WITH ME DURING THE PROCESS, WHICH I LIKED. I HAVE RECOMMENDED THEM TO OTHER PEOPLE. THEY CUT THROUGH AN UNDERGROUND COMPRESSOR LINE WHILE INSTALLING THE DRAINAGE LINE, THEY DID CALL SOMEONE TO REPAIR IT, THOUGH WITH THE WEATHER THEY HAVE NOT BEEN ABLE TO FIX IT YET, THOUGH I DO NOT THINK IT WILL BE A PROBLEM.

PERSONNEL ARE PROFESSIONAL, FRIENDLY AND CUSTOMER SERVICE ORIENTED. REP SHOWED UP 20 MINUTES EARLY FOR MAINTENANCE CHECK. SHOWED THE REP SOME OF THE WATER AREAS I CONTINUED TO HAVE. HE INDICATED THAT I NEEDED SOME WARRANTY REPAIR WORK BECAUSE INTERIOR DRAINING HOLES WERE CLOGGED. AS FOR DAMP WALLS, HE SUGGESTED I USE A WATER PROOFING PAINT. I WAS SURPRISED BY THAT BECAUSE WHEN ORIGINALLY INSTALLED THE SYSTEM THEY DISCOURAGED ITS USE. SECOND APPOINTMENT NEEDED FOR WARRANTY WORK. REP COULD HAVE BEEN TIDIER IN CLEANING UP AFTER HE WAS FINISHED. HE SCUFFED THE BASEMENT FLOOR. LEFT DUST AND WORK FRAGMENTS LAYING AROUND.

THEY DID A VERY GOOD JOB OF GETTNG THE JOB ON TIME AND AN EXCELLENT JOB OF CLEANING UP. THEY PUT UP PLASTIC TO KEEP DUST AND DIRT OUT OF REST OF HOUSE.

THEY WERE KNOWLEDGEABLE, THOROUGH AND WILLING TO TAKE THE TIME TO HELP US UNDERSTAND THE ISSUES. THEY WERE EXTREMELY HELPFUL AND QUICK TO RESPOND.

THEY RESPONDED PROMPTLY TO MY REQUEST FOR AN ESTIMATE. THEY WERE VERY COURTEOUS. SENT MR MARTIN, WHO IS AN ENGINEER, TO LOOK AT MY PROBLEM.

THE SERVICE MADE A TREMENDOUS DIFFERENCE. TWO MEN DID THE WORK, AND FINISHED MUCH MORE QUICKLY THAN I WOULD HAVE EXPECTED, AND THEY DID EVERYTHING PERFECTLY. COULD NOT BE HAPPIER WITH THE RESULTS.

SEVERAL CRACKS HAVE DEVELOPED IN MY FOUNDATION AND I WAS CONCERNED. WES MARTIN INSPECTED MY FOUNDATION AND THE PORCH ABOVE IT. HE SUGGESTED THAT I NOT DO ANYTHING AT PRESENT. IF IT GETS WORSE THEN CALL HIS COMPANY. HE MADE SEVERAL HELPFUL SUGGESTIONS AS TO HOW I CAN SOLVE SOME OF THE PROBLEMS MYSELF. WES WAS ON TIME AND VERY PROFESSIONAL.