The Basement Doctor

He came out to my property on time. Then let me know I could probably solve my problem for a lot less with work to my gutters. That at the very least I should try that before hiring him. Very impressed.

Everything went as we were told it would go, They were punctual, and cleaned up after themselves every day. They respected our living space upstairs, and were professional, as well as friendly. The estimated time for the job was 7 to 10 days, and Mark and his crew (Sergio, Tony and Jessie) finished the job in 7 days. We feel like we have a new basement. Not only do we have adjustable basement support beams on all 4 sides of the basement, the old waterproofing on the walls was removed and repainted with new epoxy, mold resistant paint, and the old floor was taken up and a new floor poured. It looks great, and we look forward to living with a cleaner and dryer basement.

Wes Martin came to look at our basement. He explained all factors that may cause dampness, the difference between concrete wall and poured walls. The grading of the landscaping can also result in dampness. He was very professional and answered our questions very patiently. He explained that the basement walls were okay and the fix was more cosmetic. He recommended a larger humidifier and a type of breathable paint. We have not decided yet if we will get any work done, but we appreciate the honest feedback.

With him I had a good experience, very good. They put the strips to reinforce the walls because I had a crack that was getting a little bigger so they reinforced it with these. Earlier the painted my basement walls with you know waterproofing but the more recent was this crack and they did a very nice job. They were fast and they cleaned up after themselves I was very pleased. I'm very happy with them.

Loved them. They called me. They worked around my schedule. They did everything. They made my basement beautiful. They turned it from a concrete slap and walls with blue stuff all over it to like a whole new section of the house that looked like a brand new.

Other companies tried to upsell another drainage system for upwards to $15,000. Basement doctor was able to determine the root cause was a bad sump pump. We have not had any issues since. I needed to add some electrical, which they let me do. This saved some money.

Great. I have taken nearly a year to respond because I wanted to be sure that the basement stayed dry. The young man doing the job hung plastic around the basement to protect me belongings from dust as they worked and painted. They were always polite and responsive and Justin explained and answered all my questions.

Great! We got an appraiser first and his estimate to repair was so much less than we feared. This was also our first poured concrete basement; the other two were cinder blocks and the leaks were worse. We accepted this first quote, because they had already come highly recommended by Angie's List and we were eager to get this repair done. We were able to schedule the repair within a week, the contractor/installer arrived exactly as scheduled, and the work was done within one day. Quite pleased!

Wall was braced and seems to be fine. Water problem in basement was not resolved by this work, but hopefully the basement wall is secure.

Contacted this provided to get an estimate on a basement that was flooding. Received a call, along with an email confirming my appointment. On the day of appointment received a call from Ingrid stating that they had neglected to assign my appointment to a serviceman. When I explained to her why I reached out when I did she apologized and stated that due to the rains they had been busy. (which is why I called ahead of the rains.) She called later than evening to see if I could make an appointment at 6 p.m. on Saturday. By the time I listened to message it was late. I called the company on Monday to see if they could accommodate me and was on hold for a while, when I got a customer service rep and asked for Ingrid, I was sent to a ringing line and no one picked up. Very disappointed since they were Angie's List recommended and they advertise on the local TV station.

Estimate process was great and left me excited to get started. Estimator knew exactly how to get me excited with talking design details. Unfortunately these details were left out of the estimate including the one thing he suggested I do if nothing else! The estimate also ended up being 5000$ more than what he stated would be a reasonable range during the estimate, that's excluding the floors! After voicing my shock at the price I was told we could cut back on some things to get the price down. Let's not forget half of my requests were already left out of the original estimate. At this point I requested just an estimate to just epoxy and water proof the basement. It's been two weeks and I still haven't received this estimate. It really should have already been within the original estimate but I guess that wasn't either or It should not be that hard to quote. Glad I didn't let them start the project and then find out the lies and lack of concern for customer trust and satisfaction.

I've had multiple contractors come out that recommended I look at some cracks I was getting in the wall of my unfinished basement. Finally, I got to calling the Basement Doctor and Wes Martin came out to check out the problem. He was very honest saying it wasn't a major problem right now, it was just something we needed to keep an eye on in the next few years to see if it gets worse. I was shocked and very happy when it was recommended to leave it alone, as normally I would expect companies to try at all costs to get work out of this. Wes was very professional, courteous, and punctual. I will call The Basement Doctor first for all my basement needs in the future. Thank you!

Wes came out to inspect some some cracks in our block foundation that I was a little uneasy with. We haven't had any signs of water intrusion or obvious issues, but with a major home remodel starting up, I wanted to have the foundation checked out by a professional. After a visual inspection of the situation, Wes didn't recommend any costly fixes or remediation, basically recommended getting a $5 tube of caulk to seal the small cracks and monitor them occasionally to ensure they aren't growing or shifting. Wes was on-time, professional, personal and honest. Although we didn't end up enlisting their services, I now "have a guy" if we should ever have any real basement/foundation issues needing professional attention.

Mr. Wes Martin checked everything inside and outside stating "you don't need to do a thing maybe just get some mortar and you can have a handyman do it for you." Mind you these people are on commission to sell you a job, but the honesty factor was outstanding. I'm a widow of a few months and he did not in any way or form try and take advantage of me. I had two other companies come out, one company which is well known quoted me an outrageous price, wanting to do everything but build a new crawlspace, like I said these people are on commission and as far as I'm concerned definitely tried to take advantage of me. I highly recommend The Basement Doctor due to the honesty, professionalism and their no pressure policy. Thank you Wes Martin for your honesty and kindness.

This is how it went: The Technician arrived on time, but completely unprepared - no mositure meters, no step ladder, no clipboard, no flashlight, etc. Simply his cell phone. I advised of the purpose of his visit and expectations of an estimate by the time he left. He said he couldnt provide an inspection without the sellers OK, which we had from the seller's agent, who had initially set up the appt. He challenged my agent and me several times during the visit regarding this issue, and seemed to just want to use that as an excuse to leave. He visually looked around the basement for about 10 minutes, then said he couldnt access the crawl space because he hurt his back and couldnt climb in. I again advised that we needed a very complete inspection of all basement and crawl space areas that day, and he made a call to someone else. No one was available, and he left without doing anything at all. He seemed clueless, unprofessional, and certainly was not physically in shape to do the job. I called to speak to his supervisior, hoping to find another techician to come this evening. Was advised that she was just concluding a meeting and would call me right back. She did not call me back at all. We are now in the process, through my realtor, of contacting 3 other trusted basement surveyors, and hoping that someone is available to help us by the report deadline tomorrow. Apparently The Basement Doctor is considered quite inept by people in the industry, but I guess I was swayed by Angie List reviews, and the marketing. I would never try to hire them again.

Called the Basement Doctor for an estimate for basement finishing. During the question and answer screening process, I was told it would be a 3 HOUR process/presentation. Then I was asked if I was the sole homeowner. No, my husband jointly owns the home with me. I was asked my husband's name (she never bothered to ask me my name!). Then I was told that both of us would have to be there the entire time for the 3 hour estimate. I stated my husband would not be there as it would be a week day and he would be at work. I was told they "don't make appointments unless both of us would be there". I told her this policy is INSULTING and I would take my business elsewhere if they could not come out with just me here. She put me on hold and came back to explain why this is their policy, but did offer to go ahead and make the appointment. I declined. The question is: Would they gladly make the appointment if my husband called and he were the only one who was going to be here? I invite someone to call and try!!

From the initial visit to the house by Wes, to the final day of the project, the crew, headed by Project Manager, Justin, was efficient, prompt, neat, polite, knowledgeable. A very large endeavor that was amazingly completed - on time (4 days). The containment process included sealing off the area of the lower level not affected, as well as walling off the spiral staircase to the main floor. There was a minimum of dust, etc. which I was very thankful to see. Very impressed. Thank you, Ron Greenbaum, and the Basement Doctor crew. I will recommend you highly to everyone!

We decided to try some of the DIY options. The respectful of that decision.

It went great, from Nate's assessment and understanding of the issues involved, to Joe's expert installation.

This is an updated review. I'd had a couple of false-starts over the last couple of years which seem to be due to new people answering the phones and not having a wide enough experience with the company's services. I was pretty sure my vapor barrier has failed in places on what is only an 8-yr old house. I'm an engineer, so I was also pretty sure that the 'perfect' fix meant digging out the basement perimeter outside, removing the wick-board, replacing the vapor barrier coating, refreshing the footer drain material and wick-board, and back-filling ... but I'm no expert an I wanted an expert opinion. Believe it or not, finding a 'basement specialist' who actually knows about this kind of thing and can give knowledgeable input turned out to be almost impossible. I'd spoken to several Angie's List company's and found that none apparently deals with that kind of problem. Basement Doctor/Mr Basement, however, seemed to advertise that this is something they can do, so I called. I had a visit from one person who was unsure, and she arranged for Wes to come out a week later. Wes was great. He knew at the outset I was trying to get a sense of the cost so I could plan for it, that I was guessing somewhere north of ~$15k, and that I probably wasn't about to jump-in and have that level of work done immediately. Even so, he did a thorough inspection, listened to me describe the nature and characteristics of the limited amount of water I'd had on the walls, and discussed the probably causes and remediations. But I was pleasantly surprised when Wes went the extra mile for me, walking the outside perimeter of the house, then looking-over the location of some drainage pipe outlets and making some observations about the relative ground level and basement depth, and pointing out some drainage questions on the lot that I might want to look into. We went over the builders' book for the house and Wes noted that my vapor barrier actually had a 20-year warranty, suggesting that I chase-down the contractor the builder used and see if they were still in business before reaching into my own pocket to do a major refit. That said, he also concurred with my instinct, and explained that a perfect-fix solution would run me about $35k, and of course they'd be happy to do the work for me. However, he also said he thought that it was possible to alleviate the immediate water seepage problems with a mid-term robust solution at much less expensive: An ~$7.8k remediation would stop the water seeping through the inside wall-surface and allow me to finish the basement and use it. I will probably do both eventually, but start with the internal water exclusion in the spring of '16. All-in-all I was very happy with Wes' visit and, while I'd hoped to be entirely wrong about the vapor barrier, I found it comforting to know for sure and have options to move forward with. The company's main-stay clients tend to have a different problem from mine - namely, they usually have ground-water rising due to failed or absent footer drains, and Basement Doctor has a well tested solution for this. But if you're like me and the problem is before water even gets to the footers, then Basement Doctor can probably still help you one way or another and I'd certainly recommend having them come in and take a look.

I was disgusted with them. They said it would not flood and when it did flood they said it was not the battery fault I would never refer them. $7000 of damage to my insurance. They had no suggestions on how to take care of it. They should have stood behind their work. I did not ay anything this visit but probably paid $8000 over the last years.

Mike and Gary put up several beams on the basement walls, and reinforced the joists on the basement ceiling, which supported the floor above. They left the basement clean, and left us with a feeling of security that the structure is now solid and safe. Thank you once again.

They are excellent. I would probably use them in the future.

We called The Basement Doctors to get a quote on our basement for some waterproofing, new floors, and new ceiling. The scheduler on the phone was very nice, polite and easy to work with. We scheduled an appointment for the following week and someone showed up to give us a quote. He came out and we discussed the work that we wanted to have done and he said he would send over a quote in a few days. When the quote came, it did not include the work that we had originally called for, but included several extra items that he had mentioned when he was at our house. I emailed him back to get clarification on a few things, and didn't hear back for a week so I sent a follow up email. He responded and apologized that he had accidentally missed the email which i get, everybody does it! So he said he would email me back that night. That was over a week ago and I still haven't heard anything! If that is the type of service that I received prior to giving them the business, I can't imagine what it would have been like when they were doing the work.

They were courteous and they did the job.