The Basement Doctor

They did a wonderful job. Our room is much more livable now. It doesn't have the nasty basement smell that it used to have. When we've had concerns they've come out and addressed them. One of the reinforcers came loose and they have arranged to fix it under our warranty. They were out the next day to look at this. I would highly recommend them. They were a little pricey, but their price was fair. The products and services they use are excellent.

We were having water in the basement whenever there was a severe rain storm. We called the Basement Doctor. He checked it out and drilled 3 holes in a corner of the basement. Since then we have had no water in basement.

I always forget to get routine maintenance on my sump pump and they are very good about calling me to set up an appointment for inspection. They are an honest company. Their price is fair and they clean up well. They did not leave any debris or scraps around. I was very pleased. They even call you back to see if you have any feedback to give them on improvement, and I was impressed.

We didn't feel that they evaluated the problem, as well as other companies. We liked their product and every thing, but the quote was the highest of the 4 companies we contacted.

Nathan came by on Wednesday to do a pre-inspection of the work. Nathan returned on Friday at the appointed time to do the work assisted by Luis and Sergio. They went to work quickly, controlled all the dust with plastic tarps, opened the floor between the ejector pit and the sump, and under an existing interior wall without damaging the wall, removed the existing sump and pumps. Installed the new "Triple Safe" sump and pumps, realigned the PVC drain lines to the exterior of the house (poorly installed by the original builder), installed a freeze protection interface with the 4" drain line, I installed to replace the inadequate 1-1/2" drain lines installed by the original builder. After approximately 6 hours, as Nathan correctly estimated, the Basement Doctor team had filled in the excavation under the basement floor with gravel and drain lines, sealed the openings with new concrete, and cleaned and mopped up the basement to the degree that I had no need to do any additional cleaning. The Basement Doctor team did a completely professional and thorough job. Nathan, Luis and Sergio are the best team I have ever had working on a job.

They did an excellent job. We haven't had any heavy rains yet, but so far we haven't had any flooding problems. The final bill was right on the estimate they gave me prior to the work they did. They finished in a timely manner, three days total work time. The crew was friendly and professional, and cleaned everything up when they were finished. I got several quotes from other companies and think they were fairly priced.

Power went over night and we got over 3 inches of rain so we had surface water in the basement. Called J&D and asked about systems for backup, they thoroughly answered all my questions, and they gave me an estimate via the phone. I scheduled the work and they came at scheduled time and installed the additional pump. Technician was extremely knowledgeable and helpful answering more of my questions while he was working.

It was excellent. The service was good. They were timely and we have no complaints. They gave us an estimate, which was right on. They were professional and polite. It was very good.

They were quite good and the only problem we are finding now is that there is a bit of a smell from the coating they applied. In general we are very satisfied with the work.

It was a little expensive. They didn't really take good care with my home. They put some dings in my home and there were patches in the finished room on the walls, doors and floor board. I thought it should look brand new so I had to actually ask them to fix it. The salesman was very good, he would come out to my home and see how thing was going. I think the product was overpriced and they should have taken more care with my home.

The project went smoothly and beautifully from start to finish.

It was started early in the morning and it was a one day thing, which is really nice. The dispution to my household was minimal, and they cleaned up the place afterwards.

Used their web site to request an estimate for said work, they called back within 2 hours. After a day or so, I received a large envelope with all their services described in catalog form. After reading it cover to cover, I more or less knew what I wanted & needed. J&D Representative came out a few days later, was friendly and helpful, didn't try to up sell me on anything, beyond what I wanted. We scheduled the work for early May 2008. Two weeks prior to the scheduled work date, the person who actually would be performing the work came out to scope out the site and we discussed where they J&D would run the new sump drain. He, too, was very professional and friendly. J&D showed up exactly on time, took great care to keep the job site clean. They finished a day early. The results look great, everything neatly done and as agreed to in the contract. J&D does not use sub-contractors, all workers are employees. All in all, it went very well as I was worried about spending such a large amount of money. These guys don't come cheap, though. But I am a believer in "you get what you pay for".

The salesman/inspector Rick Hanson spent almost 4 hrs at my home, inspecting the basement and educating me on the problems and various solutions. He drew helpful diagrams to specify the work. There was some pressure to make a decision that day (or within so many days), for a % discount. However, when I stated I wasn't ready to make a decision, he did not push further. Prior to the appointment, The Basement Doctor sent a large packet of brochures and a book - very helpful for educational purposes, but I wonder if it adds to the overall cost of the jobs... They also emphasize a number of patented products that no other company has. If you want 'top of the line,' this is probably the company to do your work. However, I opted to go with a smaller company for a faster, simpler and less costly job.

Work crews were timely, and were careful to cover/protect areas not being worked on. They maintained a very clean work area for a 2 day job. After 6 months we noticed a heavy yellow color on the epoxy application, we contacted the company, they assured that the contracted work would need to be redone, they had to re-prime all the affected walls and re-coat with their "BD" product. This caused us additional days off work. UPDATE ADDED ABOVE 8/2011.

THEY CAME OUT IMMEDIATELY AND OF COURSE CHARGED US FOR IT. WE THEN STARTED HAVING PROBLEMS WITH WATER IN OUR FAMILY ROOM. THEY SAID THAT THEY WOULD HAVE TO BREAK UP THE CONCRETE AROUND THE EDGES IN THE FRONT OF THE HOUSE AND PUT IN A FRENCH DRAIN PIPE. I WENT AHEAD AND CALLED IN ANOTHER WATER PROOFING PLACE, AND HE SAID IT WAS PROBABLY THE MAIN LINE. HE TOLD ME TO CALL OUT A PLUMBER AND THEY CONFIRMED THAT THE PROBLEM WAS THE MAIN LINE. THEY FIXED THE MAIN LINE AND WE HAVE HAD NO PROBLEMS SINCE. J & D WAS GOING TO CHARGE $5,000 TO, IN THEIR OPINION, FIX THE PROBLEM WHICH WOULD NOT HAVE FIXED IT AT ALL.

Excellently done. Work was superb. The foreman spoke English and Spanish. They covered everything so that dust didnt get over anything and put plastic on the floors (as well as on everything else) so they wouldnt track anything in the house. Wes Martin was the project manager. Alfredo was the foreman. Everyone was very professional, courteous and diligent in their work. I would recommend them strongly. They took the time to explain how to take care of the system.

They were prompt, clean, helpful, the whole nine yards. They did great work and I would use them again, if need be.

They did a really nice job. They sprayed all the walls for mold and dug out part of the crawl space. They lined the crawl space with a liner to protect from bacteria. They did such a nice job. They even put in some outlets for me and hooked everything up to one switch. They cleaned up after themselves.

It went extremely well. The sales person was courteous. The work was done on time. The workers were punctual, professional and very nice. I am very happy with the results.

The salesman was informative and responsive but a little pushy. Overall the employees were prompt, hardworking and cleaned up after themselves. They had a big job in a small space (we have a very large 1000 SF crawl space that is only about 3 feet high). They did the project as asked. It has been effective in eliminating moisture and keeping out any small animals who had gotten in through the weep holes. The crawl space is now much cleaner and brighter and easier to move about in.

Another company wanted to charge a lot more than J & D, and J & D even offered more for the money with a better system.

They have always been very pleasant. If I need them to come back to look at things they have always come back and answered my questions.

Ed the project manager came out and explained what the crawlspace encasement was, how it worked and also sold us on the battery backup package for the sump pump. The foreman came out with one other guy and installed everything like they said. The guys were really nice, they moved some junk from under the crawlspace that we couldn't get out. The job was completed early afternoon, the workers were very careful not to mess up the main floor, putting down plastic so they did not track dirt from the basement upstairs. Over all we are very satisfied with the project. However, I did not get a copy of the work order nor have they had any follow up with us to see if there are any problems or just to check on the work performed. My bad, not asking for a copy of the paperwork, which I am sure we just have to call for a copy. But I thought it to be very strange we have heard nothing from them. Take the money and run!!

They dug up all around our basement walls and installed a drain and sump pump years ago. We've kept using them for the last 16 years because of their good work. The following work has happen between 12/06 & 1/07: They've also installed steel beams and installed plastic liner in our crawlspaces. They also installed a de-humidifier. They've also started doing basement remodeling, flooring, painting interior, windows and they've gone way beyond what we've asked for. They've had servicemen out to fix all kinds of problems for us and had all of our electronics installed with our remodel.