The Basement Doctor

The project manager was very professional he took his time to explain what was going to have to been done. Nice and clean I just had no complaints. They did just what they said they would do at a reasonable price.

The person spent enough time to show me on the computer their systems, it was helpful to see it on the screen. I feel they are honest and efficient. Highly recommend.

The was a very good experience. The office staff listened to the entire story that had led me to call and schedule an appointment. It didn't take but two days to get him in. He called ahead and was actually early! He listened to the tale, looked at the wall and gave me his well-put and frank opinion--we didn't need any work. The basement was dry, the water line repaired properly and there was no work for him to do. He did not charge me for his time, although I offered. His manner was thorough professional and if ever do have a problem I would call him quickly. Hope I don't have to.

They were very helpful, knowledgeable and trustworthy.

They asked over the phone if there was any paneling and I told them there was, but he seemed surprised when he got here that there were panels. After taking 2-3 panels off he told me that it needed a lot of work done. I would need to pay between 50-70,000 to lift up the house and rebuild the walls in the basement and then place it back down. I then got unrelated engineer come out and told me something else entirely would need to be done and it would cost much less.

They are in Angie's List. I was satisfied with everything. The price was alright and I was satisfied.

The job went quickly, the crew was great. It's been a awhile now and my basement has been quite dry. The price was in the middle of the group of estimates that I received. Overall, a very good experience.

Once you accept the fact that The Basement Doctor is one of the most expensive options, you'll be very satisfied with everything else. VERY. They were always on time, always courteous, and frequent went above and beyond. For example, they were in the middle of the remodeling part when they super derecho storm came through. Our house was without power for five days. Not only did they show up on time anyway, but they brought their own generator and worked as normal. Beyond this, they helped us get some branches off of our roof! They made one mistake, putting a nail through our main water line and made sure the problem was fixed, and even amended the warranty to mention this. We love our new basement and use it every day. We recommend them highly! You get the best with Basement Doctor, and of course you are charged for the best.

Very well. They were efficient and cleaned up afterwards nicely. The employees were respectful, informative, and good workers.

They were very helpful and professional. The old sump and back-up were removed and replaced with a new one in a timely fashion. We ran into an unexpected problem with some associated repairs and Ryan (the project manager) has worked to find us options that will work well, are cost effective, and maintain a nice exterior look. While we have not done this work yet, it was a very reasonable estimate that we will follow-up on in the future.

Their estimate for remodeling basement was $50-$60,000 whereas others were in the $19-30,000 for the same thing. They were knowledgable, but the price was out of the park!

Ryan came out the same day I called for service. He spent about 15 minutes inspecting our basement and reported that while they have services we might like (replacing our basement window well windows, new insulation, etc.), he did not find any need for mold remediation or waterproofing of our basement. It did not cost us anything for his timely and thorough inspection and his honest report. We were relieved and very impressed!

I am very happy this company. They are very professional and I trust them. They have done previous work to my home and I have future projects ahead that I will use them for.

The salesperson was extremely knowledgeable and professional. He explained everything that needed to be done and why. I have to say that they did it quickly and with minimal damage to our lawn. We were not sure how much the fireplace would return to the house. It actually moved well enough that caulking was sufficient and looks great! There was no damage to the bricks on the fireplace as well. The basement doctor met up to our expectations. Although expensive, we decided that going with a company that is not "here today, gone tomorrow", and can stand by their work was worth it!

Called for an appointment after finding Basement Doctor on Angie's list. The inspector called ahead to make sure I was available and arrived on time. His inspection and evaluation was completed in a timely manner.

I left on vacation. When I returned I called and scheduled--they were cooperative in getting me a date,. One man came out on the date. It did require removing some drywall for access to foundation. Repair of the drywall is up to me, not included in the price. It was all done in less than a day. The repair is in white, so it can be painted to any color. We have had some heavy rains since then and no leaks. I am satisfied and would use them for repair again.

will give final report after the work is done

Overall satisfactory with the work that was performed. The initial person no longer seemed to be of any concern after the deal was sealed. When later contacted, response was not as quick as prior to and the personality was quite different. Interesting comment made that the majority of the customers served were friends and were completely satisfied. Left a wondering question: are non-friends treated differently? Hmmm David was very friendly, informative and appeared to be honest and have true customer empathy. Did not like dealing with various individuals/personalities working on the project. After work began and discussions with others, not quite comfortable feeling with suggested work that was recommended. During initial meeting was very concerned with current/future water entrance/damage; sump pump concerns, crawl space issues, mold, mildew etc. During the work, was informed that when sump pump was unplugged and plugged back in, it was damaged and required replacment. When I asked why there was no indication of this prior to, during all questions/examinations, I was told, there was no way of knowing and that was not that individual's area of expertise. My question is why was this person addressing it. While that aspect was worked out, was quite surprised that the old sump pump was just left in the garage. Although the result was amicably resolved, very discouraging with electrical disconnect of home security system and not being able to identify issue and correct initially. Had to contact security provider and had to have re-routing and new connection. . So far, satisfaction with crawl space, ceiling/dry wall and other insulation. Have contacted about the epoxy on the basement walls because there are a couple of areas where damp/sticky spotting is present. Also, inquired and requested the outside basement walls and the inside flooring application of the apoxy that was indicated during the initial consult; however, it never happened and then I was told there is not a guarantee that the application would prevent any water from getting in. Dry Basement and Waterproofing - then what was the purpose?

I called back for the fifth time and finally received a call back. They claimed that the supervisor was out for some reason and was sorry for the delay. They are coming out next Monday to check out the problem. I will take off the F rating and go with a B for now until I see what they plan to do and how well they do it.

They were professional and did the job right. They fullfilled everything the in te contract. They did exactly what they said they would do. I will see down the road how it stands. Overall, they did a great job.

The sale person arrived on time and inspected my basement and explained the Basement Doctor services. He focused on waterproofing my basement due to my request. He showed videos explaining the water problem and how the water problem can be resolved. He went over pricing and applied the Angie List coupon. Work started on time. They had hoped to use my current beams but they were too short to incorporate into the Basement Doctor system. They did not charge for the beams removal and gave me a discount on the cost of the new beams.. I have cats and they were mindful of the cats and made sure they did not come down to the basement. They installed temporary industrial style plastics around door opening to prevent dust from coming upstairs. They concluded work on time and again explained everything that was done to resolve my basement water problem. After a couple of days an air bubble formed in the cement. I called the Basement Doctor who took care of it. They provided excellent customer service and did very good work. My basement is now dry even after heavy rain.

They were efficient, knowledgeable and I felt very comfortable with the work which they did. When I had an inter rain for an hour yesterday there was no water at all which shows that the job they performed absolutely worked. They charged me as much as I thought it was going to cost.

I had another bid from another company that was also on Angie's List. They were less expensive and there was a leak in the wall, so they asked to put a drain in it. The Basement Doctor were the second one to come and they took the paneling off the wall. The guy said it was needed to put the drain in, so I thought they were more thorough than the prior company. They did a super job. They had very professional people. They actually coordinated because I was having the gutters put in my dad's house. One of the sales people was able to coordinate because he worked with the gutter people, which was on Angie's List too. He coordinated and he knew the guy, so he was able to help me with coordinating with that guy that I had already got a bid from. They were very thorough.

They were wonderful. I imagine the price was average.

There were no problems with either the installation of the wall braces or the HVAC work. After everything was done, the area was cleaned up. The Basement Doctor's workers were courteous and efficient.