The Basement Doctor

The no pressure, no nonsense sales was professional and very refreshing. We merely decided to go in a different direction.

I would have no problems using this company again.

I was disappointed I would have to have someone else look - but they were honest, did not charge, were on time, and that was all I could ask for.

Wow is all I can say. They were on time, very professional, and answered any question I had. They arrived at 8:30 and were there until 5:30. They ate lunch while they worked... This was a lot more manual of a job than I expected

It was expensive but they did a good job. They treated the wood and put sistering in the rafters next to boards that had dry rot. This guy really knew more than the others and solved the problem.

Wes with The Basement Doctor was very professional and gave an honest opinion. As our home was built before "modern basements" were available we have been clueless as to how to maintain a slab stone foundation. We knew that there were no structural issues per our home inspection, but we have some crumbling stone (sand-like) and moisture coming in through the stone. Wes alleviated our fears by providing reassurance that the stones were still in good condition and that all of the "issues" we are having are occuring naturally and are nothing to worry about. This saved us the worry and probably thousands of dollars had we decided to do any unnecessary repairs.

When I called to set up a free estimate I explained that our foundation is Monolithic. The young lady explained that their system does not work with that type of foundation. She was courteous and apologetic that they could not help my situation. My query would be why not come & check to see if indeed I had a type of foundation that could not be fix with their system. A contractor told me the type when we added a garage.so I assume it is correct but I am o expert.

They came back to do a follow-up and make sure the sump pump was still working well. They have been really nice and really good to work with. I was very pleased with them.

We were given help in determining that it was not our water leak inside or out. It was suggested that we put an extension on the pipe that the sump pump was using to get the water outside. Slowing the time between the sump pump going on and off stopped. It took 3 weeks, we never knew where the ground water was coming from. We saved money by being given free advice.

Inspected the basement with cracked walls. Gave a competitive quote for the work. Responded to all questions in a timely manner. Obtained a building permit which took a month due to the inspection agency. Work area was again reviewed by the supervisor Robert Giffin who would be in charge of the work. Additional cost items were suggested which were rational and approved. Work began one day later than planned but the work was completed within the time frame originally stated. Plywood was laid out in the path that excavating machinery would travel including over underground irrigation heads. The underground system was not damaged. In addition plumbing lines in the house were modified to permit installation of the steel beams and a glass block window replaced which allowed the beams to more easily be brought into the house, not through the first floor entry. Entry floor was protected with walkway mats. Exterior of walls was excavated, walls were aligned 2 to 4 inches, cracks filled, waterproofing, plastic and Styrofoam installed outside, gravel filled the excavations. Reconnected sump and downspout lines. Another change order for drain lines to the street which were needed. The supervisor and his crew were courteous and stayed Saturday to complete the work. All questions were addressed and the basement is dry and sound.

Well it went okay except when they finish where they put the drain pipe for the sump pump.They could of fill in the whole around the pipe with concrete. I quests what I trying to say they could done a better job when finishing their work for the price.

Would use in the future if I have a leaky basement. I need an entry to the basement,

The gentleman that came out to quote the job was the owner of the company and he was very professional, knowledgeable and helpful in helping us to find a better way to do the job more economically. His crews were professional, clean and cleaned up after themselves everyday. They explained to us everyday when they came in what they're going to do. They were exceptional in their communication skills. The crew leader made sure we knew what was done everyday before he left and what he would be doing the next day when he came back. Overall, it was an amazing experience for a job that really was not something you desire.

The estimate seemed to be going really well. The man checked our sump pump by filling it with water and telling us we needed a new one. He also checked the pipes outside the house which were loose and needed reattached. I was pleased with his decisions UNTIL I had my dad come over to do the work of putting in a new sump pump which I purchased at Home Depot. My dad checked to make sure the sump pump was working just by lifting the floated. Lo and behold the pump worked! He then filled it with water and it worked. My dad also easily glued the pipes outside together with PVC cement (also purchased at Home Depot). Overall, we saved a ton of money by having a second opinion from someone not trying to make money.

The quote was okay. They were friendly and very thorough. They explained different things and gave me an understanding of where the quote came from and why. They were very patient and didn't rush us through anything. We were free to ask questions and they explained everything to us.

He was very blunt and to the point, which I appreciated. He explained to me that in his professional opinion, the Radon System that was recently installed in my basement was "chocking off" my perimeter drainage system/floating foundation due to the gap being cauked. The water had no where to go except on my floor. Since then, I had the company who installed my radon system remove the cauk and install backer rod in the gap instead. Since then, I have had no water on my floor. I greatly appreciate all of the information Wes gave me (at no cost) in 5 min's. I wish there were more people that were able and willing to do this for people. Thank you Mr. Martin.

The men who did the installation of everything were very professional . They were here on time everyday and worked diligently all day. It took them about 5 daysto complete the work.. The supervisor on the job was very organized. I was quite impressed with everyone That I came into contact with during the process.

Workmen arrived ontime and explained what they were doing. Made the repairs, cleaned up very nicely, and quickly. Six months later, we have no leaks. The job was done very professionally. The lifetime warranty is being transferred to a new owner as we have sold the house and I believe that the warranty on this work was a good selling point.

Let's just say that the crew went well beyond expectations to deal with the issues and to satisfy me. Furthermore, they are completely professional in the preparatory step leading up to the actual work: sizing up job, estimating the work and total costs, etc.. I am extremely happy with the company, team and work.

It was a big job and they did a great job. Price-wise I don’t know, but I felt that they were a good company. It was expensive but I didn’t have anything to compare it to so I just went ahead with it.

After having about 5 different basement companies out for estimates on the issue we were having, we decided on the Basement Doctors based on price for what we were getting. We had the Basement Doctor out twice to evaluate and got two separate quotes, the latter being the better one. The project managers that came out to evaluate the problem and give the quote are very professional and quite knowledgeable about basements in general. We did ALOT of research before having contractors out for evaluations, so we knew the lingo and that helped alot. The actual manual laborers were great too. The lead technician was great and listened to our issues and made adjustments where necessary. They pretty much do anything to make you happy. They were neat, clean and courteous.

He was outstanding. They came in and did a good job and saved a lot of energy in the house.

They did a first class job and will be out again for follow up this year.

it went well, work completed quickly

The first guy that came out and did the estimates was excellent. There were some problems but they came back and fixed them with no complaints.