Superior Home Improvement

Work is fine, the owner is friendly and helpful. He help me to save a lot of money.

Mark & his crew were polite, professional & provided excellent service. Mark put on a tarp until roof could be replaced plus assisted with insurance claim. They completed in one day and you would not have know they were there for the detail they applied to the clean up. Mark stands behind his services with the labor warranty he provides. The IKO Dynasty shingles made house look better than original shingles used that were the same color and less than 5 years old. Would definitely recommend and will use again when necessary.

Very well. The crew did an excellent job and were thoughtful and polite the few times I couldn't avoid going in and out of the house while here. They did an excellent job of cleaning up and upon request, left the open packages of shingles so I can replace them in the future if needed.

I researched Angie's list, BBB, Google and went with the middle, cost wise of 5 estimates mix of large companies and contractors advertised as licensed or bonded. I had 3 questions for all 5, Do you pull permits? What is time frame to start project? References Please? mark's estimate was inflated and things included in verbal quote are now extra from quote given at my home but revised verbally after receiving rudimentary written estimate and we agree to move forward, siding is ordered per mark. He welcomed me to the family. My advice to members and to anyone based on this experience. Get a written signed contract, including contingencies for unfinished work and poor workmanship. Be very specific on what is included and what your expectations are, you might regret relying on the hand shake, bear hug, welcome to the family verbal agreement like I do. If you hire someone licensed, handy man or home improvement contractor that uses subcontractors they might not work for you or have your interests in mind as you would hope, such as walking by obviously poor, extremely sloppy workmanship and states the guys are doing a great job, subs are how they make their money, they might protect them before you and your home. Subs aren't bad, they might have built 1/2 of America but it's another person involved if something goes wrong. Definitely make sure the handy man or home improvement contractors license is current in you zip code! Check on your own if permits are needed in you city, town etc. In my zip code permits are required for windows and siding projects per the city of Columbus, I was told during initial quote its not necessary in my area. A couple of days after window measurements things move quickly, time frame is now 4-5 weeks on ordered windows and mark calls to say he wants to put a siding crew to work they can start today or tomorrow. We already discussed windows first but assures me there will be no problems. I am reluctant and mention this several times to mark but figured mark is doing both windows and siding he can fix it if there are problems, siding lady also states any one who is worth he salt will do window install beautifully even if siding being done is not ideal. I didn't have time to paint trim and soffit due to rush. We went wrong from the start, doing siding 1st, allowing 1 man to install siding and being told later lots of Columbus siding crews are one man. I called him on this and he backed off, example of more spinning. I thought mark would be bringing contract and collecting my down payment. 2 people started my siding, mark arrived with no contract and I wanted to stop production but felt stuck because I now have siding on 1/4 wall of my home, windows are ordered and I didn't want to insult the the siding crew who had a sick member, so I'm not sure why we rushed the project to be done by only one guy. My siding looks beautiful if you don't look too closely, lots of long scratches from one man trying to hold up siding with tool. At the very least it is not an ideal way to install siding at worst I'm not getting the job I paid for. I am upset, I want a written contract, talk about my neighbor having a lien on property problem and he brings me same rudimentary quote, and puts windows and $ amount on another letter head?? no detail, not signed, wants no deposit still. He forgot about painting a large vent, I supplied paint but was told it was too dry, looks worse then before they touched it. Day 3 2nd guy shows, worked on areas that were not supposed to be caulked. Rosati front window and kitchen door with pre-sanded wood fill, preventing a storm door install due to not wanting to remove caulk or effect an warranty I had on siding. 4th day mad rush they have a 1/2 day job to get to per mark. siding left on roof, siding in my dog pool for them to step on, pieces and parts of siding and finishing nails everywhere around house, roof and deck, I have 3 dogs with soft paws. I was not asked where things should be hung, now Ihave holes in siding for mail box, door bell, hose holders etc. Despite all the challenges I paid mark $9634.00 for phase one as he called it and requested and received from mark 2 tubes of caulk to fix sloppy areas around air con hoses, gas lines and the j channel around kitchen door if a problem with caulked door arose for door installer. Thinking don't complain too much we still have windows to get through, I had reservations and felt the way things were going I needed to be careful with mark's ego because he defended and spun blatant errors on several occasions. mark says to wait for rain to knock off dust on the job site before addressing scratches in/on siding mark later says I am unpleasable and nitpicky. You be the judge. Windows were measured incorrectly even after telling window sub several times how to measure because I had literally seen openings and he agreed when he left to measure outside of metal frame. Window crew is in a hurry from start they are rushing about my home muttering and complaining, when mark arrives sub gives him ****, telling him how much more work this is then he thought. Visible upset and says he will finish today instead of the 2 days allotted. I verbally gasp at how large the gaps around the windows are in my bedroom and mark takes me outside to spin and tell me I am getting more window because the outside capping will be thinner than my Rosati windows all because of the way window sub measured. Windows are about an inch to small around, I could have had larger windows for the same cost under 100 inches. Possibly effects light in home and resale. Window subs muttering to himself and complaining while aggressively pry-baring my metal windows out doing damage to drywall and toilet and not telling me. Looks pretty bad as I am peaking at their progress but I am stuck now, what can I do, I have questioned mark several times for contract, I already did siding and I am met with spinning of the truth or reality when I bring up an issue, I need to manage my expectations and not poke the bear, I have been blown off or spun and steam rolled through this process and I felt intimidated and very uncomfortable expressing my unhappiness with the workmanship and the rushing around, because mark strongly defended poor workmanship several times through project and we weren't done yet. day 2 sub has to come back to foam and trim, literally jogging through my house on cell phone speaking while mitering trim, slamming doors while jogging. Muttering and complaining and huffing, coughing just not happy at all...I commented on his behavior and he left shortly after, leaving one kid behind to finish 15 minutes of nail fill work. He came back after bidding a new job an hour and a half later after I texted him to pick up his co worker . kid went into my backyard with out permission and was almost mauled by my rescue dog. Totally unacceptable to be in area, should not have still been at my home. Crew did not walk me around job just left. Trim looks horrendous, I literally could have done better, huge miter gaps, uneven, nail holes, some caulk in some areas, cracked wood from nails too close to edge of wood, drywall damage, wall damage in 3rd bedrooom caulk or fill compound on window slides and wood, unfinished globs of caulk just childlike workmanship. I have not paid for windows yet due to mark not taking a deposit after trying on 4 or more separate occasions to give him one and negotiations of price reduction for childlike workmanship, with mark. He came to my home tried to spin situation and blame on my old house, saying its so hard with these old houses. hard to measure? Miter? to get even but when challenged as untrue he finally said I would not pay extra $1010 charged for trim since he didn't have any profit on that anyway. He asked what would make me happy, I said I don't want to pay for install he said we couldn't do that because sub will just put a lien on my home and then he would be involved and he didn't want that and it wasn't fair to him. I felt uncomfortable and like he was trying to intimidate me with the lien comment because i had just mentioned my neighbors situation and the word came up for my situation?? mark spoke a lot about fairness. He seemed interested in being fair to himself and subs but not to me. This is were it really sunk in he definitely didn't have my best interests in mind and he didn't work for me. Temporarily agreed on another 500 off for me to hire someone to paint large vent he said he'd paint and all clean up work I had to do through out project. I was very intimidated, mark's demeanor changed as I listed all the poor workmanship through project, he took it very personally. He arrived early I was unprepared for meeting and am diagnosed with anxiety. I forgot to mention several things after the lien conversation because it really scared me. I texted later stating to give me a call or stop back out I wasn't happy with the end result of our conversation and to please call when convenient. I told he I wanted free install I'm thinking maybe $1000 off plus the $1010 so total of $2010 off window total of around 5200. he has to think and call me back. Next day mark's tone is dismissive and asks me to explain again what is going on because yesterday he was driving and didn't get what I was saying in our 10 minute conversation??? I am frustrated at repeating myself again and let him have all of my complaints at once, too much, yes, so I did later apologize for my not letting him get a word in. He had not thought about a resolution as discussed the day before and got very upset when I had asked him if he pulled a permit for my job. I only asked because a form I was looking at asked if permit was pulled and because I have unsigned, rudimentary paperwork I did not know for sure. Well now I know in Columbus you do need a permit and mark said he did not say he would pull a permit because he never does. So I asked why he called back if he hadn't thought about my request and he force closed me with either pay $3500 and siding crew replaces J channel and maybe capping on windows and they will look at rosati window and kitchen door j channel/capping or $2000 and we are done no repairs. Just lovely... I have no choices here but bad ones so I reluctantly agree steam rolled again, mark to call with crews schedule but probably schedule for couple days. I don't here anything for a week, I e-mail him and get a response days later of "I am out of town til next Tuesday". Several text and emails later mark sends final pdf punch list final bill, pay half of 5100+ bill and I will schedule siding crew for now called punch list. No description of scope of work . I finally decided to complain after being called unpleasable and difficult, I tried to be reasonable, maybe both crews were having bad days but the window subs work was so horrific I could not let it pass, not fair to others they might do work for in the future. Wish me luck!! I have so many more photos if needed.

This project was an awesome experience for me as a first time customer with Superior Home Improvement Company. Being family owned and operated locally was very important to me and Mark Jordon an owner was hands on in supervising every aspect of the project from beginning to end until every last piece of trash and nails were removed from my property. I couldn’t be happier with the finished roof and i’d Highly recommend anyone who wants absolute professionalism and good old customer service to call this company and Mark Jordon

Mark and his crew were a pleasure to work with. They did an excellent job on our new roof. They were punctual and easy to work with. I would highly recommend them!

Other roofers that I called wanted to charge me for $1,700-$2,400 but this company just charged me $500. Superior came on time as well as the owner and he was knowledgeable, honest and he's one fourth of the price anyone else gave. Update: 6/24/20 The leak they tried to fix by plugging up some of the stuco did not work. We had to replace the flashing.

Team was on time and were very efficient. Roof looks great! Highly recommend Superior.

Mark was wonderful to work with; answered all my questions. He and his crew were punctual and professional. My new roof and gutters/downspouts look great! I highly recommend them.

Wind blew off some shingles from my roof and I contacted Superior and spoke to Mark. The next day he was at my house and not only inspected the roof but did the repair to my roof! Mark could have told me I needed a new roof but he was gave me a professional and honest opinion. Mark and his company are top notch and I wouldn’t have any qualms recommending them for any type of home repairs. Highly recommended!

Great communication, crew was very prompt and professional. Would hire again.

Superior Home Improvement did a fantastic job. They arrived when promised, worked the whole day. Because of darkness, they had to tarp a small portion of the roof, and returned the next morning, as promised, and quickly finished the entire thing. The workers never stopped working, it seemed. Mark, the owner, was polite, knowledgeable, and was very easy to work with. I am planning on using his company again in the spring for a front door replacement.

Price was inflated when estimate was presented. Square footage of roof was greater than actual.

The crew showed up on time and did a great job removing the old roof and installing the new roof. They cleaned out the gutters and cleaned up the area when they were done. I would definitely hire them again!

About as well as expected. Basic roof replacement done. Rescheduled twice due to rain and delay but owner very informative by phone. Crew cleaned up well. Owner also did follow up call to ensure service and work was done well.

We contacted Mark Jordan for an estimate, and he provided one promptly. He then followed up with us a few times over a period of a few weeks to try to earn our business as we considered other offers. Once we agreed to hire him, he left us shingle samples so we could start with that project first. He was patient with us as we changed our minds about exactly what we wanted on two occasions, and he was responsive to our emails and calls. He scheduled the roof replacement quickly, and the roof was removed and replaced in one day. The roofers did a fairly good job cleaning up, but they did leave behind enough mud on our siding that we had to power wash the house. We then scheduled a gutter replacement. Unfortunately, the company installed the wrong gutters, but Mr. Jordan figured out the mistake and corrected it soon thereafter. Once we saw the completion of the correct gutters, he proceeded to install the guards. Despite some clean-up we had to do and the snafu with the wrong gutters, we were pleased with this company's work.

Excellent work - great crew who were efficient and neat, even with having to tear off 2 layers of old roofing. Mark made every effort to make the process easy and clear from start to finish.

went well. This is the second time I have filled out this survey, don't want to do again.

I gave an earlier rating of a C as I did not receive estimate. Mark called me the very next day with concerns as he stated he sent estimate via email after I called him. Don't know what happened but wanted to upgrade my rating as he wanted to save the business. Would try them again in the future.

When I called Mark he answered the phone and sent up an appointment. He came to the house to look at the roof and show us samples. Gave a verbal estimate but stated he would send one via email with the exact amounts. He met with us on Thursday and said we would have estimate on Monday. I didn't receive so called him Tuesday just to make sure I did not miss it. When I called he thought I was another client that he missed an appointment for. He then said he was working on our estimate and we would receive Wednesday. To this day I have not received and that was 3 weeks ago. We were going to go with him as we really thought the job would be done great.

Went well. Mark and the crew were on time and done a great job on our roof. Everything was cleaned up afterward.

Mark was very prompt and professional, we are very please with the work and would hire Superior Home Improvement again.

Pretty well, though I would have preferred to have the downspout drained in the existing underground drain. When inquired why it wasn't, I understood the reasoning for not doing so. The house is on the market and an inspection found no problems with the guttering, so all is well.

The house was a 2nd property that I owned and I do not reside there. Unfortunately, the crew arrived and performed the job without notifying me when they were coming. The job was done OK, and clean up was done and it was a fair price. My only issue was that the crew did not utilize the existing underground drain pipe. When I inquired with the owner, Mark. He said that they had asked and performed the job according to his direction because the underground drain pipe was positioned toward the center of the house instead of at the corner where downspouts are typically. I understand the reasoning but would have preferred that the underground drain had been used to ensure as much rain runoff as possible was carried away from the house. Otherwise, I was very happy with the job.

I inquired into Superior Home Improvement when I saw a Big Deal for a roof replacement. Mark Jordan was quick to give an estimate, answered all my questions thoroughly and even gave me extra time on my estimate as I got competitors offers. He responded quickly to emails and returned phone calls within 24 hours (most times within a couple hours). He was professional and thorough. Though we ultimately did not hire them, they were great throughout the process.