About us
Business highlights
91 years of trusted experience
Services we offer
Services we don't offer
Amenities
Free Estimates
YesWarranties
YesAccepted payment methods
Reviews
3.415 Reviews
Showing 1-15 of 15 reviews
Eric T.
10/2017
carpet cleaners
+ -1 moreGreat work, no problems.
Description of Work: Carpets and a couch cleaned.
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Yes, I recommend this pro
RICHARD L.
03/2017
carpet installation
+ -1 moreBadly-we ended up finding someone else.
Description of Work: First of all, we had a wonderful salesperson and this review has nothing to do with him. Almost three years ago, we had RiteRug carpet our downstairs living, dining, and family rooms. Just a couple of weeks ago, before listing our house, we had them carpet the entire rest of our house-den, four bedrooms, the stairway, the hall, and a large walk-in closet and master bath. We just sold our home and had an inspection done. It was disclosed that the carpet in the family room when laid, covered up the valve to our gas fireplace. Since we do not use our fireplace, we hadn't even noticed. When we called RiteRug, they refused to come and take care of it without us paying a $150 charge. We explained that we have spent thousands of dollars replacing our entire home's carpet with them, but they would not bend, and were actually quite rude and condescending. We find this to be very bad business practice, since the problem was THEIR installers' mistake in the first place. Their policy is because that carpet was laid three years ago, they would not come to remedy the problem free of charge. I guess in our opinion, due to the fact that we gave them a huge job to do (3000sq ft home), it was very unfair that they would not correct their mistake free of charge. We would never hire them again. Find an independent family-run business that actually has customer service and respects your loyalty.
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Bill G.
06/2016
carpet installation
+ -1 more.
Description of Work: .
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Yes, I recommend this pro
Dwayne M.
03/2013
carpet installation, flooring contractor
+ 0 moreThe salesperson was very helpful and accommodating. I went in the store looking for ceramic tiles and carpet and walked out with acrylic luxury vinyl tiles and carpet. These acrylic tiles were a smart choice and I am happy for the recommendation. I am very satisfied with my new floors especially the tiles. The installers were very professional and courteous and took the time to answer any questions that I had. They were suppose to place the new tile on top of the old vinyl floors but notice that the old vinyl floors were only glued on by the edges therefore they would not support this process. The installers on their own decided to remove all of the old vinyl before installing the new tiles. Thanks for doing it right. Rite Rug also used Vintage and Design Plumbing to remove the toilets prior to the work. Good thing because they found a leak on one of the toilets that now has been taken care of with no additional costs. They were back before the installers were done to reconnect all the toilets.
Description of Work: Purchase and Installed Carpet Purchase and Installed Acrylic Luxury Tiles Flooring
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Yes, I recommend this pro
$3,100
Andrew N.
03/2013
carpet installation
+ -1 moreWe wanted to purchase laminate flooring from RiteRug on Rt. 256 in Reynoldsburg. After not being taken seriously as buyers in the store from the main sales people an older gentlemen at the store finally helped us. I was not impressed with sales staff at all. We ended up agreeing on a laminate and install from Rite Rug. The price was decent. The install is where the main issues occured. The staff that performed install did not do a good job. Quality of craftsmanship was poor. We had to have RiteRug come back out twice to fix what the installers messed up (popped up boards, missing quarter round). Flash forward to over a year later (post replacement guarantee period), we just found out that there has been a slow leak from our dishwasher where the water lines were kinked by installers over a year ago. I am not surprised due to the quality of craftsmanship of the installer crew. I would not recommend using this store and specifically their installation team.
Description of Work: We wanted to purchase laminate flooring from RiteRug on Rt. 256 in Reynoldsburg. We needed laminate flooring for our kitchen/bath/hallway and needed it installed.
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$2,500
stephen a E.
05/2012
carpet installation
+ -1 moreunknown
Description of Work: The installer was fantastic and did a wonderful job on the Installation of our tile! The sales person promised us that the he could order the product and have it installed in a week and a half. It took 1 week to get the tile in and 2 1/2 weeks to get it installed!
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Yes, I recommend this pro
SARAH F.
11/2009
flooring contractor
+ -1 moreThe price was good. The quality of work was fine. They were responsive, punctual, and professional. However, just based on a friend of mine who also had the work done, I don't know that I would use them. I would use the sales person. I am not sure that I would use the installation. Mine was fine but hers was bad.
Description of Work: The flooring company came out a month ago and replaced our flooring and put wood in.
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Yes, I recommend this pro
$4,000
PEGGY D.
09/2009
flooring contractor
+ -1 moreThe worker they used was a subcontractor. He was great. He worked and worked. He did not slack off. The floor looks good. I got a btter price than from a company that was supposed to be offering a 25% discount. They were great and did a great price.
Description of Work: They insatlled a laminte floor.
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Yes, I recommend this pro
$1,200
PATRICIA E.
10/2008
flooring contractor
+ -1 moreWanted laminate flooring for the kitchen. Was also shopping for carpet at the time. Met Mr. Flannigan at the time. Received estimate for both laminate and carpeting. Accepted offer for laminate only. Due to differing work hours, it was sometimes difficult to reach Mr. Flannigan with questions/concerns. Did not like the policy of paying in full for job prior to ordering of materials. It became more difficult to contact the store after payment was made. Once contact was made though, things went smoothly. Installation went well and am very happy with product. When the installers arrived, it was discovered that some pieces were not included in the estimate that should have been. Was resolved between the installer and Rite Rug at no cost to me.
Description of Work: Flooring sales, estimate and installation for kitchen.
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Yes, I recommend this pro
$1,400
David B.
09/2008
carpet installation
+ -1 moreThey did the work very good. I have no complaints what so ever. I highly recommend them and would use them again. They were very clean and didn't make any mess.
Description of Work: Rite Rug came out to my house and installed my carpet.
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Yes, I recommend this pro
$3,300
LISA U.
04/2005
carpet installation
+ -1 more24 HOURS PRIOR TO INSTALLATION THEY NEEDED TO GLUE DOWN TACK STRIPS. HAVING NOT HEARD FROM THEM I CALLED THE DAY BEFORE OUR SCHEDULED INSTALLATION & THEY HAD NO RECORD OF THIS AND HAD BASEMENT FLOOR LISTED AS CONCRETE! THEY DIDN'T SEND ANYONE OUT. NEVER RECEIVED A CALL AS TO WHEN IN THE DAY THE CARPET WAS GOING TO BE INSTALLED. AGAIN, HAD TO CALL THEM, BUT COULD NOT GIVE ME A TIME. SAID THEY DON'T! THE INSTALLER WHO CAME OUT TO CARPET THE BASEMENT AND STAIRS DID NOT DO STEPS! NOT SURE WHY. AGAIN, HAD TO CALL THE CO. AT 2PM THEY SAID SOMEONE WAS ON THEIR WAY TO DO THE STEPS. AT 5PM, NOBODY HAD SHOWN UP AS I WAITED. I CALLED AGAIN. SOMEONE DID COME OUT THE NEXT DAY TO INSTALL THE CARPETING ON THE STEPS. MY WHOLE EVENING AND MORNING WERE NOW OFF SCHEDULE AS I HAD TO WAIT ON THEM. RITE RUG DIDN'T DO ANYTHING OTHER THAN SAY SORRY! THEN HAD TO CALL ABOUT A 'BUBBLE' IN THE CARPET & A SEAM THAT WAS NOTICEABLE. THEY DID SEND SOMEONE TO FIX THAT. A PIECE OF PAD WAS LEFT UNDER CARPET! UGH!
Description of Work: INSTALLED CARPET AND PAD IN FINISHED BASEMENT.
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$1,691
Margaret N.
03/2005
carpet installation
+ -1 moreI PURCHASED THE CARPET AFTER MEASUREMENT & WAITED FOR A CALL REGARDING WHEN THE CARPET WOULD ARRIVE & INSTALLATION WOULD BEGIN. I HAD TO FOLLOW UP 3 TIMES TO GET THE INSTALL DATE. THE INSTALLERS WERE DUE TO ARRIVE BETWEEN 8-10 AM. THEY ARRIVED NEAR NOON. THIS WAS SCHEDULED TO BE AN ALL DAY JOB. ABOUT 3 HOURS INTO THE JOB THE INSTALLER CAME TO TELL ME THAT THE SALES PERSON HAD INCORRECTLY MEASURED THE ROOM & THERE WAS AN INSUFFICIENT AMOUNT OF CARPET TO FINISH THE JOB. HE FINISHED TWO ROOMS AND THE HALL AND LEFT. I HAD NO IDEA WHEN SOMEONE WOULD BE BACK. I FOLLOWED UP WITH THE SALES PERSON, WHO SHOULD HAVE CALLED ME. FIRST HE STATED THAT THE INSTALLER HAD MADE A WRONG CUT & THAT HIS MEASUREMENTS WERE CORRECT. HE WOULD ORDER MORE CARPET & CALL ME WITH A NEW INSTALL DATE. HE DID NOT, I HAD TO FOLLOW UP AGAIN. THE 2ND INSTALLATION DID NOT FINISH DUE TO STAIRS THAT NEEDED REPAIR. THE INSTALLER LEFT DOORS UNHUNG & DEBRIS ALL OVER THE FLOOR. THE LAST INSTALLER LEFT DEBRIS AS WELL
Description of Work: OLD CARPET REMOVED AND NEW CARPET INSTALLED IN FOUR BEDROOMS, HALLWAY AND STAIRS. CARPET ALSO PURCHASED FROM RITE RUG. INCLUDED FURNITURE MOVING AND ALL RELATED TRANSITION STRIPS AND CLEAN-UP.
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$2,365
JEFF M.
03/2004
carpet installation
+ -1 moreTHE INSTALLERS WERE VERY PROFESSIONAL AND COURTEOUS. THE SALESPERSON TALKED DOWN TO MY WIFE AND BASICALLY IGNORED HER WHEN ANOTHER CUSTOMER CAME UP TO HIM. HE WOULD ONLY GIVE US THE DATE OF INSTALLATION, BUT NOT WHETHER IT WOULD BE MORNING OR AFTERNOON. THEREFORE, A WHOLE DAY'S VACATION HAD TO BE TAKEN TO WAIT ON THEM TO ARRIVE, WHICH ENDED UP BEING IN THE AFTERNOON. WE EVEN CALLED THE MORNING OF INSTALLATION TO GET AN IDEA, AND HE SAID HE DID NOT KNOW.
Description of Work: HAD CARPET INSTALLED IN ONE BEDROOM.
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$450
ELAINE M C.
08/2003
carpet installation
+ -1 moreTHE INSTALLERS SAID THAT SINCE THEY DID NOT HAVE TO USE THE UNDERLAYMENT, IT WOULD BE A LOT CHEAPER. THEY USED A SKIM COAT OF EMBOSSING LEVELER. I CALLED RITE RUG TO GET A REFUND OF THE $300.00 (THE CHARGE FOR THE LUAN UNDERLAYMENT) AND HE REFUSED! . . . HE SAID THAT TO USE EMBOSSING LEVELER FOR 201 SQ FT IT COSTS $1.75 PER SQ FT AND HE WAS ONLY GOING TO CHARGE ME $1.50 PER SQ FT AT A COST OF $301.50 (SAME AS THE INSTALLATION). HE SAID HE DEDUCTED THE $300.00 (THE COST OF THE UNDERLAYMENT) AND THE $80.40 (FOR THE FLOOR PREP) AND ADDED THE $301.50 SO REFUNDED ME $78.90. I TRIED TO GET THIS RESOLVED WITH RITE RUG, BUT THEY DON'T WANT TO DO THE RIGHT THING. I CONTACTED OTHER FLOORING COMPANIES ON ANGIE'S LIST AFTER ALL THIS HAPPENED, AND THEY AGREED THAT I AM GETTING RIPPED OFF. I ALSO ASKED DOITYOURSELF.COM AND THEY AGREE THAT I AM GETTING RIPPED OFF. . . HELP!!!
Description of Work: I HAD VINYL LAID IN THE KITCHEN. I EXPLAINED TO THE SALES PERSON THAT I HAVE A CONCRETE SLAB AND THE CURRENT VINYL HAD A FULL GLUE DOWN. HE SAID I NEEDED UNDERLAYMENT AND ADDED THAT TO THE PAPERWORK. WHEN THE INSTALLERS CAME, THEY ADVISED THAT YOU CAN'T USE UNDERLAYMENT ON A CONCRETE SLAB AS IT HAS TO BE NAILED DOWN.
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$960
JEFF B.
10/2002
carpet installation
+ -1 moreAFTER E-MAILING THIS COMPANY WITH AN ATTACHMENT SHOWING THE BBB COMPLAINT, THE INSTALLER CALLED THE VERY NEXT MORNING AND STATED THAT HE WOULD BE OUT BETWEEN 5:00PM AND 5:30PM TO FIX THE ISSUE. MY WIFE LEFT WORK EARLY TO MEET THE INSTALLER. THE INSTALLER NEVER SHOWED NOR WAS THERE ANY COMMUNICATION THAT HE WOULD NOT SHOW.
Description of Work: I ORDERED AND PURCHASED CARPETING FROM THEIR REYNOLDSBURG LOCATION. INSTALLATION WAS SCHEDULED AND THE CARPETING WAS INSTALLED. APPROXIMATELY TWO HOURS AFTER COMPLETION, I NOTICED THAT WIRING FOR A HOME ENTERTAINMENT SYSTEM WAS BURIED UNDER THE NEW CARPET. PRIOR TO INSTALLING THE NEW CARPET, I DISCUSSED WITH THE INSTALLER MY DESIRE TO HAVE THE WIRING EXIT FROM UNDERNEATH THE CARPET ALONG THE WALL. I CALLED THEIR CUSTOMER SERVICE NUMBER AND EXPLAINED TO THEIR REPRESENTATIVE THAT THE INSTALLER HAD JUST LEFT AND ASKED IF HE COULD RETURN TO UNBURY THE WIRES. NOT ONLY WAS THE REPRESENTATIVE RUDE, BUT ALSO INFORMED ME THAT I WOULD HAVE TO BE PLACED ON A REPAIR RETURN SCHEDULE AND THAT IT WOULD BE APPROXIMATELY THREE WEEKS BEFORE THE INSTALLER WOULD BE ABLE TO RETURN AND UNDO WHAT HE HAD BEEN INSTRUCTED NOT TO DO. I RELENTED AND WAS PLACED ON THE SCHEDULE FOR OCTOBER 12, 2002. I WAS TOLD TO EXPECT SOMEONE BETWEEN 8:00 AM AND 12:00 PM. NOBODY SHOWED!
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$530
Contact information
2227 State Route 256, Reynoldsburg, OH 43068
http://www.riterug.comLicensing
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Carpet Sales and Installation,
Flooring Sales and Installation,
Carpet Cleaning,
Hardwood Flooring Sales and Installation,
Ceramic Tile
FAQ
Rite Rug is currently rated 3.4 overall out of 5.
Rite Rug accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Rite Rug offers free project estimates.
No, Rite Rug does not offer eco-friendly accreditations.
No, Rite Rug does not offer a senior discount.
No, Rite Rug does not offer emergency services.
Yes, Rite Rug offers warranties.
Rite Rug offers the following services: Sales and installation of all types of floor covering, including: carpet, hardwood, laminate, vinyl and ceramic tile. FREE in home shopping service. Choose & purchase your flooring in your own home. We'll bring the store to you. Schedule an appointment online at www.riterug.com. 12 month 0% Financing Available- See store or www.riterug.com for details.
Installation of flooring not purchased through Rite Rug.
Contact information
2227 State Route 256, Reynoldsburg, OH 43068
http://www.riterug.com