RESOLUTION AUDIO & VIDEO

Mike, from Resolution, came for a service call for our Lutron Homeworks lighting system. He worked with Lutron to update our system, worked with Nationwide insurance claims and their engineer( who I would not recommend). Resolution gave us the most current system with future upgrade able options. Mike was always reachable and responsive to our needs. We are looking forward to having progammable blinds installed. We recommend Resolution and Mike without hesitation.

I had a hard time maintaining contact with this company. They were slow to respond to emails, and often times I had to send several emails to get a response. I had requirements that I spelled out very clearly in the initial request, and when I asked for clarification on those I got an extremely unprofessional and passive aggressive response to my query. Instead of just telling me that they couldn't provide that level of service (which was actually okay, I didn't realize how much it was going to cost), I got a long list of prices and reasons that were clearly designed to show me how stupid my request was. I tried to respond politely and say that if the requested service couldn't be met that it wouldn't be an issue, but I got no response as usual. tl;dr: Huge waste of time. Company representative was unprofessional, unresponsive, and unhelpful. Would not do business with again.

After I cleared my schedule to be home to meet Aaron, he came to the house. He was very pleasant and professional at the time. In fact, I was looking forward to working with him and his team. Unfortunately, he never followed up with the estimate he promised so the time spent was a waste. I gave him 3 weeks and when there was no contact, I emailed him to let him know I was still interested and waiting for the estimate. 2 weeks later, still no contact. We had previously made email and phone contact so I'm sure he could have contacted me with the quote if he wished. At least he could've let me know he was not interested in providing the quote or that he was busy, etc. I'll be looking elsewhere for services. I don't have time to waste on accommodating contractors that don't follow through.

Aaron came to see my new home the day after I closed to help give an idea of cost to install a home theater system in my house. My home was built in the 1940's and the main entertaining room was built over a very small crawl space. Aaron was very forward and truthful that it would be very difficult to do what I was wanting done and that it would not be cost effective. He presented some other options to me. I ultimately did not use their service but I appreciate how truthful they were with the situation in my home.

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Start to finish Aaron was a great help. The work was completed as planned I would reccomment them any time for this type of work

Called them on 8/6they returned my call next dayThey told me that they were going to schedule me for a walk thru in 2 WEEKS! I said fine, guess what, never got a call again. I guess they do not want my business.

We used ResAV to set up our current system. This Christmas our family gift was a Roku player. I had them install it and program it into our remote. Prior to purchasing it, I consulted with Aaron regarding which device would be best for our streaming video needs. Because we are not (yet) married to Apple, we decided Roku would best meet our needs. The set up went great. These guys are so easy to work with. They are professional and the type of people you'd want to hang out with or have over for dinner. They will meet or exceed your expectations.

The visit to do the work was fine, as Mark seemed to know his stuff. I kept experiencing delays in getting the estimates. Mark explained this as his server vendor performing properly, but as the customer I have no way of knowing if this is true...nor do I care. I scheduled an appointment for Mark to mount my television for $500, but my wife and I decided to not mount the TV at all to prevent potential neck strain (which seemed to be a consistent problem for people with TV's mounted above fireplaces).

Everything went well.

Prefect from first contact to the install and beyond. I will use them when I do an upgrade in the summer of 2011. You would do well to give Aaron a call. Mike was my installer. I believe both may be partners in the business.

Dismantled stereo and TV connections in preparation for room renovation.

They were extremely clean. They did very high quality work. They did not put new holes in the drywall. They were very competitive on price.

They did a nice job and I am very well pleased with them. The parts were half of the price so I don’t think it was bad. He was professional and he was precise with everything. He brought a level and made sure everything was in alignment and worked right. He called ahead to say when he would be here and then he would be here.

Excellent. We used Resolution Audio and Video to Install our home theater system. However, our components were getting warm because our cabinet is closed (can't see the components). Our cable box had went bad, so we decided it would be a good idea to ventilate the area more thoroughly. They came within a few days of contacting them and were professional, as always. Not only are they great at what they do, but they are a REALLY nice and sincere group of men. They are passionate about what they do and it shows. We had also been having intermittent difficulty with our radio frequency module/controller, so they diagnosed and fixed that at no additional charge while they were here. I would highly recommend this company.

I e-mailed Resolution Audio & Video and set up an appointment to discuss what I wanted and obtain a quote. Aaron Carmack met with me to discuss the possibilities and his recommendations. He e-mailed me a quote soon thereafter. It took me a while to purchase the TV but, once I was ready, the work was scheduled right away. The crew came to my house and did a great job. Their work was impeccable. They even cleaned while they did the work. The completed job exceeded my satisfaction. The size of TV Aaron recommended is perfect and I could not be happier with the result. This was not a huge job for them, but they approached it like it was. They did not try to persuade me to do more than I wanted or needed. I highly recommend them for audio/video installation of any size.

The entire process when very well from the very first phone call through the follow up for the installation. Aaron came to our home for the estimate and really listened to our wants and needs. We wanted a high quality system but we did not need one that ultra premium with extreme ranges for the speakers or capable of shaking the entire house. We also didn't want a cheap or "pingy" sounding system. The other main goal we had was to have one remote that was easy to control that would operate every single device. We previously had a cabinet custom made to hide all of the componets so it was very important to us that nothing be visible. Aaron's quote was exactly what we asked for and easy to understand. They chose high quality components and speakers without breaking the bank. They also suggested we keep our existing Blu-Ray DVD player. We received quotes from another company. The overall prices were the same but the components were of lower quality and the labor costs were higher. The day of installation was seamless. They arrived on time and initially spent some time consulting with me on the exact placement of the speakers inside and outside. The work area was very clean and neat and everything was done with great thought and consideration. At the end of the day they gave us our "training" with remote. We love our new home theater. Not only does it sound great but it also looks great! The in-wall speakers are almost flush with the wall and have almost no trim making them very aesthetically pleasing. The speaker cover mounts with magnets and they are also paintable to match the wall color. All of our component are hidden and the remote works like magic. It is everything we wanted! Last, they were also very pet friendly. I have a very curious cat that wanted to play in the boxes and watch everything they were doing. I offered to place her in a bedroom but they said she was no problem. They were very nice to her and interacted with her while they were working.

My job was very small compared to many they do but they still gave it their full attention. They job was done very professionally, unlike what the Direct TV installer wanted to do, which was string cable across the basement and drill though the floor.

Mike and Mark came to our home to advise us on what type of system to install, they were very knowledgeable, polite and answered all of our questions. A couple of days after their visit, they provided a quote for the installation of the system, and for some equipment that was needed. Their pricing was very competitive, as we compared prices for the equipment on the internet and with another company that quoted for us. We then set up an installation day for which they were very flexible. They showed up on time and worked very carefully and efficiently. They explained what they were doing, and we are very happy with the results. They picked up all the garbage and took it with them, and helped us store some boxes in our basement, which they recommended we keep for 30 to 60 days. They took plenty of time to explain how the system works. Mark is a professional home inspector as well, and during the installation he found some moisture problems in our house and recommended action.

This install was in an existing home, and involved fishing wires through a finished basement. After previous estimates came in higher, and included cutting in drywall, Mark came over, and offered careful consideration as to just how many holes he needed. He seemed to take it as a challenge to cut as few as possible. this install has to be described as surgical. There are literally no visible scars in my home, with two holes in the ceiling of my basement covered by switch-plates. An additional hole, just as small, was patched without asking by resolution audio, and is ready for paint. They did a great great job.

I met with Mark to get an estimate. He was knowledgeable and took time to talk about the way he would install the equipment. They arrived when they said--they installed the TV's and the stereo--they cleaned up and were willing to answer questions about the systems.

Mark and Mike did an incredible job, and were extremely friendly and courteous all the way. They were very professional, went the extra mile to make sure everything was working properly before they left, and cleaned up extremely well. Would use them again in a heartbeat and would definitely recommend them to others as well.

Everything seemed to go very well. They gave us an education about electronics, stereos and digitizing vinyl (putting our record collection on our computer) along the way. They also gave us options for what we wanted to do. They're very knowledgeable and easy to work with.

Called for an appointment and they were able to fulfill request within one week. Initial estimate was very inclusive and was more than the resulting work actually cost. Staff did excellent work and had through knowledge of television transmission principles. Very interested in customer satisfaction.

They did a job that nobody else would even look at.... and they did it in four hours! The job was priced by another company at $600 just for labor and they were going to run wires under the carpet. 21st century did the whole job -- supplies and labor -- for $660... and they actually ran the wires through the ceiling like I wanted. They were also incredibly prompt. They actually brought the materials when they did the estimate, and did the work right then when I accepted their bid