Bozman Plumbing

I SPOKE WITH DONNA BOZMAN LAST WEEK. SHE SCHEDULED FOR SOMEONE TO COME TO MY HOME MONDAY THE 20TH FROM 12 TO 2:00 P.M.. NO ONE SHOWED OR CALLED. I FINALLY RECEIVED A CALL 6:30 THAT EVENING FROM THE PLUMBER TO RESCHEDULE. HE SAID HE WOULD COME OUT TOMORROW THE 21ST AT 10:00 A.M.. NEEDLESS TO SAY HE DID NOT SHOW OR CALL AGAIN. BUSY OR NOT THIS GIVES ME A INDICATION OF THEIR SERVICE. I WILL NOT DO BUSINESS WITH THIS COMPANY. DONNA BOZMAN WAS VERY POLITE, BUT THE COMPANY'S FOLLOW UP IS TERRIBLE.

THIS WAS ALL DONE RELATIVELY QUICKLY AND REPAIR MADE. HAD TO WAIT ON CITY WATER DEPARTMENT INSPECTOR BEFORE DOING BACK-FILL. THIS TOOK OVER 2 HOURS AND COST ME APPROXIMATELY $200. ONCE INSPECTOR ARRIVED WORKERS WERE IN A HURRY TO GET DONE AND DID WHAT I CONSIDER A BELOW STANDARD JOB OF REFILLING HOLE; LEFT A 4 FOOT HIGH PILE OF DIRT THAT WORKER SAID WOULD ''SETTLE''. 4 WEEKS LATER THIS HAS NOT ''SETTLED''. I AM NOT REALLY HAPPY OR FEEL GOOD ABOUT WHAT HAPPENED. WORKERS ARRIVED LATE. IAN WAS COURTEOUS AND PROFESSIONAL, THE OTHER GUY WHO OPERATED THE BOBCAT WAS NOT.

BOZMAN SENT A SECOND PLUMBER TO VERIFY THEIR INITIAL FINDINGS AND ON THE SECOND VISIT LEFT A NOTICE FOR THE GAS COMPANY. THE GAS COMPANY CAME BACK AND VERIFIED THERE WAS NO LEAK. BOZMAN WAS HONEST AND SAVED ME MONEY. I WOULD USE THEM AGAIN IN A HEARTBEAT KNOWING THAT THEY WOULD NOT PERFORM AN UNNECESSARY REPAIRS. ALSO, IN COMPARING COSTS, THEIR RATES ARE VERY REASONABLE IN COMPARISON TO OTHERS. THE ONLY SHORTCOMING IS THAT THEY WERE A LITTLE SLOW IN CALLING ME BACK ON A FEW OCCASIONS, BUT ONCE THE APPOINTMENTS WERE SCHEDULED THEY WERE VERY PROMPT. THEY WERE ALSO VERY COURTEOUS AT ALL TIMES. I HIGHLY RECOMMEND THIS COMPANY.

THEY ARE GREAT AND REALLY KNOW WHAT THEY ARE DOING. OTHER THAN A DRIP OF PLUMBERS GOOP ON THE CARPET I HAVE NO COMPLAINTS. THEY HAVE BEEN MY PLUMBER FOR 9 YEARS. NEEDLESS TO SAY I AM VERY HAPPY WITH THEM.

THEY DID A GOOD JOB, ALTHOUGH THE LABOR RATE SEEMED A LITTLE HIGH.

MIKE WAS ON TIME (EVEN 10 MINUTES EARLY), AND VERY FRIENDLY, EASY TO WORK WITH. WE GOT NEXT-DAY SERVICE.

VERY PUNCTUAL, PRICING WAS REASONABLE. ALSO FIXED A DOOR HANDLE FOR ME AT NO ADDITIONAL CHARGE.

THEIR PRICE WAS WONDERFUL AND THEY WERE VERY PROFESSIONAL.

THEY BROUGHT IN A MOBILE UNIT AND SET OFF MY ALARM SYSTEM AND KNOCKED OUT MY TELEPHONE SYSTEM. THE TECHNICIAN SAID THAT HE DIDN'T HAVE ANYTHING THAT WOULD SET IT OFF. THE ALARM SYSTEM WAS GOING OFF FOR 2 HOURS AND IT WAS VERY UPSETTING. I WAS UNABLE TO FIND THE PAPERWORK TO CALL THE COMPANY WHICH FRUSTRATED ME EVEN MORE. IT WAS HIS MOBILE UNIT BECAUSE WHEN HE LEFT, THE ALARM STOPPED AND WAS FINE. THE PLUMBING WORK WAS FINE. I JUST DIDN'T LIKE THAT HE BROUGHT THE MOBILE UNIT IN MY HOME.

OUR HOUSE HAD A COMPLICATED OLD PLUMBING SYSTEM WHICH THEY HAD TO REMOVE FROM NUMEROUS HARD-TO-GET-AT AREAS (CRAWL SPACE, ETC.). THEY DID A TERRIFIC JOB AT REMOVING THE OLD SYSTEM AND INSTALLING A CLEAN, EFFICIENT SYSTEM THAT WORKS BEAUTIFULLY. THE FINAL BILL FOR THE JOB CAME IN UNDER THE ESTIMATE THEY GAVE US. I WOULD HIGHLY RECOMMEND THEM.

THEY WERE VERY RESPONSIVE. I WILL HAVE TO HAVE THEM COME BACK AND GO OVER SOME THINGS WITH ME. I DON'T BELIEVE THEY HAD TIME TO DO IT THAT DAY.

WE COULDN'T FIND A PLUMBER WHO HAD DONE AN INSTALLATION OF THIS SYSTEM BEFORE. BOZMAN WAS RECOMMENDED BY NEIGHBORS. WE APPRECIATED THAT JIM GAVE US A TIME ESTIMATE AS WELL AS HIS HOURLY RATE, INSTEAD OF JUST BIDDING A HIGH FLAT RATE. HE'D NEVER DONE ONE BEFORE, (LIKE OUR OTHER TWO BIDS). IT WAS A MESSY, LABOR INTENSIVE JOB. HIS GUYS DID A GREAT JOB, WERE VERY PLEASANT, PROFESSIONAL, AND WERE METICULOUS IN CLEANING UP A JOB THAT CREATED A LOT OF MUD AND CONCRETE SHARDS. I EVEN SAW ONE OF THEM PATIENTLY PICKING UP DIRT CLODS THEY HAD TRACKED INTO THE BACK YARD. BASED ON OUR EXPERIENCE WE RECOMMENDED THEM TO TWO NEIGHBORS WHO INSTALLED THE SAME SYSTEM.

THE JOB COST 1/3 TOO MUCH, BECAUSE THE CREW COULD NOT FIND THE WATER LINE SO THEY DUG UP MY WHOLE FRONT YARD. MY SON WAS HOME. THEY COULD HAVE ASKED HIM. HE KNEW WHERE IT WAS. THEY LEFT MY YARD UNEVEN WITH A PART OF THE FOUNDATION UNCOVERED.

BOZMAN COMES THROUGH AGAIN! DISCOVERED LEAK ON SUNDAY AFTERNOON, CAME AND SOLVED MY PROBLEM MONDAY MORNING. GENTLEMAN WHO CAME WAS VERY FRIENDLY, AND ABOVE ALL KNEW HIS BUSINESS AND SHARED MANY INSIGHTS.

THEY WORKED VERY QUICKLY AND EFFICIENTLY. THEY ARE VERY CLEAN AND I HIGHLY RECOMMEND THEM.

OUR SERVICEMAN CAME AT THE SCHEDULED TIME AND PERFORMED ALL THE REPAIRS REQUESTED. HE HAD SEVERAL YEARS OF EXPERIENCE AND WE FELT COMFORTABLE WITH HIS ASSESSMENT OF OUR PLUMBING ISSUES

THE REPAIRMAN WAS VERY KNOWLEDGEABLE AND HAD A NICE ATTITUDE. HE NOT ONLY FIXED THE LEAK WHILE HE WAS HERE, BUT I ALSO GOT HIM TO REPLACE TWO VALVES AND FIX THE HOT WATER TANK WATERLINE THAT WAS IMPROPERLY INSTALLED BY ANOTHER COMPANY. I WAS VERY IMPRESSED WITH THEIR SERVICE AND WOULD HIGHLY RECOMMEND THEM TO EVERYONE.

FIRST THERE WAS A LEAK, THEN I WAS TOTALLY WITHOUT WATER IN MY SINK. I WAS AFRAID IT WOULD BE SOMETHING MAJOR, BUT MARK REPLACED THE BROKEN PART RIGHT AWAY AND IT WORKS GREAT NOW. FROM THE FIRST PHONE CALL TO DONNA, I WAS IMPRESSED WITH THEIR RESPONSIVENESS AND SERVICE. THE PROBLEM WITH MY KITCHEN FAUCET WAS A MAJOR INCONVENIENCE TO ME. THEY MADE SURE THAT IT WAS TAKEN CARE OF PROMPTLY. ALTHOUGH I WAS A NEW CUSTOMER, THEY MADE ME FEEL AS IMPORTANT AS SOMEONE THEY HAD WORKED WITH FOR YEARS. MARK (WHO DID THE WORK) WAS VERY NICE, COMPETENT AND EFFICIENT.

MIKE CAME OUT AND SNAKED THE TOILET, PULLED THE TOILET OFF TO INSPECT IT MORE THOROUGHLY and ULTIMATELY INSTALLED A NEW TOILET FOR US. HE WAS VERY HONEST, QUICK, NEAT, FRIENDLY and STRAIGHTFORWARD IN GIVING ME THE OPTIONS TO DEAL WITH MY PROBLEM. VERY REASONABLE AND FAIR WITH OUR BILL TOO. WOULD DEFINITELY RECOMMEND THEM AND WILL DEFINITELY CALL BOZMAN NEXT TIME WE NEED A PLUMBER! MIKE DID A GREAT JOB.

THEY WERE PROMPT, ACCOMMODATING AND THEY DID A GOOD JOB.

MY DAUGHTER USED THEM AND GAVE ME THEIR NAMES WAS 5 MINUTES EARLY AND WAITING ON ME , PLEASANT AND PUNCTUAL , AND DID A GOOD JOB

VERY PLEASED WITH THEM, I DON'T THINK THEY COULD DO BETTER.

ONE OF THEIR WORKERS LEFT A 3/8' HOLE IN OUR WEEK-OLD VINYL FLOOR. THEY LEFT WITHOUT TELLING US AND WE NEVER RECEIVED AN APOLOGY OR EXPLANATION. IT'S A SHAME. I'VE USED THEM MANY TIMES, AND THEY'RE THE BEST PLUMBERS I'VE EVER HAD. THE ACCIDENT ADDED WEEKS TO OUR KITCHEN REMODELING JOB AND THE FLOORING INSTALLATION WAS COMPLEX, LEADING TO MANY STRESSFUL PHONE CALLS WITH THE FLOORING PEOPLE AND THE INSURANCE ADJUSTER. THE BASEBOARDS COULDN'T BE INSTALLED UNTIL THE FLOOR WAS IN, AND IT TOOK TWO WEEKS TO ORDER THE FLOORING AND GET IT INSTALLED. BEFORE THE ACCIDENT, WE INVITED OVER 100 PEOPLE TO A PARTY FOR THE NEW KITCHEN. WE HAD ONLY ONE AND A HALF STRESSFUL DAYS TO MOVE BACK INTO THE KITCHEN AND GET EVERYTHING CLEANED UP AND FOOD COOKED BEFORE THE PARTY. WE NEVER GOT AN APOLOGY FOR ALL THE TROUBLE THEY CAUSED US. THEIR INSURANCE COMPANY PAID FOR THE NEW FLOOR. RETURNED INVOICE WITHOUT PAYMENT AND HAVE NOT HEARD BACK FROM THEM. I GUESS THEY'RE FORGIVING THE $400 BILL IN LIEU OF AN APOLOGY

I WAS WELL INFORMED OF MY OPTIONS. THE INSTALLERS WERE ATTENTIVE TO DETAIL AND MOPED UP THE AREA WHEN THEY FINISHED. THEY WERE NICE YOUNG MEN TOO. I EVEN CALLED THE OWNER BACK THE NEXT DAY TO SHOW MY APPRECIATION.

GUY WAS NOT REAL PROFESSIONAL, AND ONCE I TOLD HIM I WAS FROM ANGIE'S LIST, HIS DEMEANOR CHANGED. DID NOT USE THE COMPANY DUE TO BETTER QUOTE FROM ANOTHER PROVIDER AS WELL AS BETTER PROFESSIONALISM IN SERVICE.