Ohio Roof Co

he told me over the phone he would inspect our roof & gutters for free to see if they needed to be fixed or replace. He was more interested in telling us about our roof & gutters and what he could do for us. Don't think he spent much time really cleaning the gutters.

Gave me information on small repairs I did not see that I need and estimates to repair.

The company came to our house on time and did the gutter cleaning as well as installing of the gutter guard which were to prevent having to have this service on a yearly basis. The installation of these guards was not done correctly, failed to install an end cap and created a problem with water flowing over the gutters and leaking into our basement. Although the basement water issue was not solely due to the gutter guard installation, it contributed to it quite a lot. We had to have our basement fixed at thousands of dollars of repair. I called Ohio Roof to have them come out and correct the installation. They took my information and never called back. I now have a contractor, Repairs by James, who is certified on the gutter guard product, scheduled to come out and re-install this product at an additional cost of $224. I will never use Ohio Roof again and would never recommend them to anyone.

The work on the roof, lasted much longer then they first said it would. They did not run the machine on the grass to check for nails. My car got flat from one of the nails. That was in October 2014, I thought things were going well with the roof over the winter but, as soon as the rains started, the middle of March, 2015, I noticed that around the edges of the house, water was streaming down. I have a flat roof and have lived in this house for almost 30 years and never had water coming down like that, I also started to notice small brown spots in the ceiling of my bedroom, the living room and the back bedroom. I called and talked to one of the owners named Matt, he seemed concerned and told me he would have Jason give me a call. Jason did call and I told him my problem and he said he would get out to look. He call two days later and told me that he was sending the man who did the work on the roof out to take a look. He showed up and told me that I needed gutters around my house to catch the rain. I ask him why the sales rep's who came out to look and give me a price did not tell me that I needed gutters, I also said that this is not the first flat roof they have repaired so someone should have included gutters in the price, he said he did not know why they did not add that cost in with the roof replacement, but that was what I needed. He gave me a estimate of about 1,000.00. I showed him the leaks and ask him to tell Jason, He said he would tell him about the leaks. The date was April 2, 2015. I did not hear from anyone at Ohio Roofing all the next week, so I called on April 10, 2015 and talked to Jim another owner, I told him my story and he said there was nothing he could do about the gutters, but he and Jason would come out a take a look at the leaks, since they were under warranty, he gave me his word that they would get back to me. Today is April 17. 2015 and I have not heard from anyone at Ohio Roofing Company. They have been paid for this work, I lived up to my word with them and I believe they should live up to their word to me. I will call another roofing company to install the gutters, I want someone to address these leaks inside the house.

They came out, and told me that the building does not fully comply with their Big Deal specs, which is fine, since the deal state there may be additional charges for non-compliant building. However, they refused to charge in addition to the Big Deal, but wanted payment in full. I suggested - of course - to pay the difference, but they would not take it - they told me to call Angie's List to get a refund. This is when I should have told them it was a no-go, but I was tired, pregnant, and packing to leave for a trip the very next day. I simply wanted to get the gutter cleaning done. Big mistake - I was getting more PIA that way. I called Angie's List in early December to get my refund, but they refused to give it to me. They said they would contact the contractor, so I can get it from them. I gave them two months, given the holidays were in between. Called them early February... and still waiting for my $99.

We signed up for an Angie's List special deal with Ohio Roof. No one showed up on the first day we were scheduled. We then got an email explaining that the reason was bad weather which we understood. We were rescheduled for November 29. No one showed up and we did not receive any response to numerous emails. After contacting Angie's List we were refunded for the special deal and scheduled with another company for the service.

Response was very professional. They were unable to make their original appointment but notified me right away and rescheduled at my convenience. I would use their service again and consider them for other roofing projects.

It went well. Only negative was that he borrowed my parents kitchen broom to sweep off their deck filling it with mud and leaves. He should of had his own equipment. Other than that he did fine.

It was the devil's own time getting this scheduled because of missed communications within the office itself and weather that caused a cancellation, but when we finally got it all together, the service was excellent, thorough, and timely. Lovely gentlemen who cleaned everything and took pictures of the roof to show us where we had problems. Depending on circumstances, we may need a new roof and if so, this is where we'll go. They have followed up and the communication (once the initial problems were solved) has been quick and responsive.

He was punctual and appears to have done a thorough job.

I purchased this deal on Nov 23rd from Ohio Roof Co. The company has been very unresponsive and has not shown up for two out of three scheduled appts. We initially scheduled an appt on 12/1. Their initial questions were whether we had a 2 story house and if the roof pitch was steep. My response was "yes", we have a 2 story house with a walk-out basement and I was not sure if our roof was similar to others in the neighborhood but I wasn't sure if it was steep. The response was "that is not a problem", "I will let the technician know to contact your husband should he find anything he would like to discuss with you". The company did not show up and did not call or let us know that they did not perform the service. I sent a couple of e-mails with no response. One was through the Angie's list message center and the other was directly on their website. On 12/8, one week after the missed appt, they called and sent an e-mail and said they were coming out on 12/9. My husband confirmed the appt with them on 12/9. They talked to my husband after this appt and said they could not perform the service due to the roof pitch and the walk-out basement. My husband asked what the additional charge would be and they were unable to give an estimate. They said they would need to come out again to measure (I'm not sure why the could not have done this on 12/9) and give us an estimate. Another appt was made for Sat, 12/13 at noon. 12/13 - No one from the company showed up. We did not receive any calls or notifications. I sent an e-mail on 12/15 asking them to please schedule an appt and perform the work that I paid for. I have not had a response to my e-mail or a call regarding the missed appt on Sat. At this point, I do not want this company to come perform the gutter cleaning service. I would rather cancel this deal and hire someone more reliable and professional.

I would not reccomend this company. I had an apt sched at 9 am on ;mon they never showe d up i called twice and they never returned my calls. I even had angies list contact them and still never heard from them.

They have been in constant contact with me, they have done a good job so far.

He informed me that he would not be able to do the work due to the pitch of my roof. He was very nice.

It was easy to order the Big Deal for gutter cleaning. The company called and scheduled the appointment - with the bad weather we had it took some time which is understandable. The company was in constant contact. They came to my house and said "the roof is not walkable". As a result, they said they could clean the gutters but not at the price of the Big Deal. I told them no and they said to contact Angie's List for a refund.

The provider responded quickly in setting up a time for the job. The two men arrived punctually and went about their work efficiently. They described the current condition of our roof and gave us some idea of how much longer it should last. We asked them about shingle types, etc., and they answered our questions thoroughly. There was no pressure to replace any part of the roof or gutter system at this point.

Arrived on time and completed the job very efficiently

So far they have been non responsive in terms of calling me back so I can schedule my appointment for services to be performed. I have attempted 4 times to connect with them. Each time they take my information and advise me that they will be back in contact, however I have yet to hear from anyone.

Roof of our home was severly damanged due to recent wind storm and hail. Ohio roof company was one of the two contractors we hired to do the inspection and to get estimate. Steve from Ohio Roof Company was extremely proffesional and punctul. They gave an estimate which was bit lower than the other contractor and worked with the claim agent from our insurance company for the inspection and approval. They walked us through the process and let us know what to expect. On the day of the job, entire staff came on-time and was professionally dressed. They completed the job and scheduled an inspection with us the next day to ensure that work was done to our satisfaction. No mess was left behind. They also found couple of things that my insurance agency missed but was required for the latest building code. They processed the addendum with the insurance company to take care of such finer details. We were very pleased with their work and proffessionalism they displayed throughout the process. We strongly recommend Ohio Roof Company for anyone wanting to have a peace of mind when carrying out major work on their home.

I didn't see in the fine print that the deal doesn't cover steep roofs so I had to get a refund. However, they were very nice and there were no problems.

Jason was very friendly and prompt. I really appreciated his explanation of the additional work that needed to be done and the process and tools that he uses. I would certainly recommend the Ohio Roof Company and will be using them to replace my gutters.

The company was prompt in scheduling and came out on the agreed date. Upon arrival, however, they determined they could not complete the gutter clean out as our roof was too steep. They did provide an estimate based on additional support they would require in order to perform the service, however it was well in excess of our budget. It would have been helpful if, in the initial description of the service, restrictions related to slope of the roof would have been stipulated.

I purchased the "Deal of the Day" through Ohio Roof for a gutter cleaning and roof inspection. The day after I purchased the deal I received a call from Jason from their company. Jason was very prompt with getting the gutter cleaning scheduled and he showed up right on time the day of. He spent about an hour or so cleaning the gutters and doing a full roof assessment even taking pictures to show me any issues he found with the roof and chimney. He then quoted me a price to install gutter guards, reseal some issues with my chimney, and discussed some better hidden hangers to replace. He also noticed that one of the fascia boards the gutter was attached to had water damage and needed replaced. Jason put zero pressure on me to have these services done and was very good about explaining everything. I knew some of these things needed to be addressed based on the age of the house so I decided to have the work done. Jason got me scheduled for a certain day and unfortunately the weather did not cooperate so we had to reschedule. Jason was very good about staying in contact with me as he did have other jobs he was trying to manage as well. If I had questions for him he also always answered his phone or called me back promptly. I was very impressed with Jason and the care and concern he took to get the job done. Jason was able to come out today and get everything completed and from what I can tell he did a great job. I have been very impressed with all of my dealings with Jason and Ohio Roof and I would definitely work with them again in the future.

Ohio Roof Company was very professional and the service was excellent. They have a very easy process for customers and there are no hassles. My house looks great with the new roof and it only took 2 days to complete which is impressive considering I have a ranch house that is 5000 sq ft. I also iked the follow up from their construction Superintendent he did a full Quality Control Inspection only a couple days after the work was completed. The whole process was great from scheduling to construction to payment. I was able to use my rewards credit card to pay the final payment. I signed the contract at the office and stopped by to make the final payment a couple weeks later. I would recommend Ohio Roof Company to anyone that needs a new roof without hesitation. Very satisfied customer here.

I had a wonderful experience with Ohio Roof Company! The easy process was fantastic. I haven't had any problems with my roof since I had the construction done and the new roof looks great. I have extensive landscaping at my property and I was impressed that Ohio Roof Company didn't damage any of the landscaping and took care to clean up after. I would recommend Ohio Roof Company to anyone that is looking to replace their roof. Great prices and great service!