Response from Jim Oxley Concrete Contractor Inc
I accept this review, even though the member's bad experience is the result of nothing more than poor communication on my part. I did respond to his request for a quote via e-mail, but I looked up his phone # and called to set up a meeting several days later. No one answered, so I left a message with my phone # . I did not receive a call back, and after 2 more attempts via phone, I assumed that the job was completed by others. I did not attempt to re-connect via e-mail, and in hind sight, this was my mistake.I did call back to apologize, and did so by way of a message. My clumsy attempt at communication will not be repeated, My business mission is to leave the customer feeling 100% satisfied, and this unfortunate situation wil help me to do a better job in the future. James Oxley President Jim Oxley Concrete Contractor, Inc