As a family-owned business, staffed with factory-trained appliance repair technicians, we want you to have peace of mind that you are getting some of the most qualified appliance repair services in the region. One of our top priorities is providing exceptional customer service from your first phone call until we leave your property. We also strive for quality workmanship because we want your repairs to last long after our visit. We know how important your household appliances are in keeping your days and weeks running smoothly and we will do our best to put you at ease. Specializing in large major appliance repair for 15 years. 2011, 2012, 2014, 2015, 2016, and 2018 Super Service Award Winner!
Fantastic! Jim was quick to answer the phone when i called, and set an appointment. I also appreciate his quick diagnosis of the problem, and that he had the parts in his van to replace the part that same morning. Furthermore, as a testament of his professionalism, I told him what I thought the problem was, and he respectfully showed me why, even though my guess was plausible, that wasn't the issue based on the symptoms. He even showed me what would be found if my guess was right. I definitely recommend AppliancePro!
Description of Work: Freezer was leaking water down into the refrigerator.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$192
APRIL M.
01/2020
5.0
appliance repair
+ -1 more
We called Jim and he arrived later that same day. He diagnosed the problem, left to quickly acquire the parts needed and fixed the problem that same day. Wonderful experience and would very highly recommend Appliance Pro. Jim was very professional and extremely knowledgeable. We now know who to call for appliance repairs.
Description of Work: Our dishwasher had a leak (into the basement) and Jim Thompson quickly diagnosed that the inlet valve on the dishwasher needed replaced.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$189
Gary S.
01/2020
5.0
appliance repair
+ -1 more
I tried to repair the dryer myself but was unsuccessful. I called Jim at Appliance Pro and he was excellent - very responsive, and accommodating with scheduling. Andrew arrived to perform the work. He called ahead of time and was extremely punctual. Andrew immediately diagnosed the problem as the fly wheel. He then made the repair in a relatively short period of time. Jim also came by to assist on the job. I had chosen Appliance Pro because it was obvious when I read the reviews that Jim was fair and honest. I was not disappointed. Both Andrew and Jim fully explained the job and what it would cost. I will definitely hire Jim and Andrew for future appliance repair jobs I have.
Description of Work: Dryer was noisy
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$160
Patty L.
01/2020
5.0
small appliance repair
+ -1 more
Service went great. The repair needed a fuse and door switch. All worked performed professionally. Would have them return for other appliances.
Description of Work: Microwave repaired
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Robert M.
01/2020
5.0
appliance repair
+ -1 more
our refrigerator ice maker stopped working
Description of Work: I called Appliance Pro and they had Andrew come out the next day. He was very courteous and pointed out that we would need a new ice maker. He had the part with him and replaced it immediately. It started making ice right away and works perfectly. I was very impressed with Appliance Pro and would not hesitate to recommend them to anyone
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$229
Carol B.
01/2020
5.0
appliance repair
+ -1 more
Worked like a charm when the service man was here. Will come back at no charge if have problem again
Description of Work: Pilot light on gas range not lighting
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Matthew C.
01/2020
5.0
appliance repair
+ -1 more
Wow! This was the best service appointment I’ve experienced in years. Jim called ahead, arrived on time, had in-depth experience in Samsung repair, identified the problem AND...HE HAD ALL THE PARTS on his truck. Thank you Appliance Pro and Angie’s List.
Description of Work: Samsung Dryer Repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$256
Suzanne R.
01/2020
5.0
appliance repair
+ -1 more
Refrigerator stopped cooling the day before Christmas. I called at 9:00am the morning after Christmas and he called back quickly. He squeezed us in the afternoon. He knew what was wrong right away and replaced the sensor and computer board right then. It started cooling immediately.
Description of Work: Refrigerator wasn't cooling.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$344.23
Robert Y.
01/2020
5.0
appliance repair
+ -1 more
I called Jim on New Year's Day and he came out to our house the same afternoon. Jim was as helpful as can be and talked me through his diagnosis the entire way to make sure I knew why the appliance stopped working. He was courteous, knowledgeable and patient with my questions.
Description of Work: Kenmore Elite refrigerator stopped working on New Year's Eve.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Scott C.
12/2019
5.0
appliance repair
+ -1 more
Appliance Pro came out promptly and installed some parts that hopefully will fix this Samsung refrigerator from icing up again. Andrew was quick and professional and answered all of my questions. I don’t have much good to say about Samsung refrigerators but I do have a lot of good to say about Appliance Pro. I was very happy with my experience with them.
Description of Work: Refrigerator icing up
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Yelena W.
12/2019
5.0
appliance repair
+ -1 more
Jim was as helpful as can be. Needed a hand with my fridge the day after Christmas - He was able to fit me in that day, showed up early, and walked me through the repair the entire way to make sure I knew what was happening. (I learned that day that my fridge had wheels.) What a disaster this would have been if I attempted this myself. Jim was great. If you have needed repairs, call him. Won't regret it. Thanks again!
Description of Work: Refrigerator Repair
Rating Category
Rating out of 5
Yes, I recommend this pro
Kathleen H.
12/2019
5.0
appliance repair
+ -1 more
Excellent. Job was completed before I expected. Service tech came same day that I called and had to go pick up part. Came back next day as promised and completed the job. Very nice technician.
Description of Work: Bearings on freezer motor replaced
Rating Category
Rating out of 5
Yes, I recommend this pro
Stacy K.
12/2019
5.0
appliance repair
+ -1 more
Looked over my problem and assessed prior to doing anything - after thawing out the freezer issue was exactly as expected. Did a great job communicating and fixing the problem at hand. Very punctual (early) and attentive to me questions.
Description of Work: Leak inside my refrigerator.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$275
Andrew A.
12/2019
5.0
appliance repair
+ -1 more
This is the second time we've used Appliance Pro LLC and they are simply top notch. The owner, Jim, was our technician both times and service starts from the initial phone. He fields most calls and is extremely polite, patient, and flexible with scheduling. He showed up within the hour window he provided and even gave a phone call when he was on his way and showed up exactly when he said he did. He looked and acted very professional as he diagnosed the problem with our range. He is EXTREMELY knowledgable knew the issue within minutes. He called a vendor for the part right in front of me on speaker phone and I heard the vendor say the part was $220. Jim got off the phone, and said he can provide the part for nearly $50 cheaper! He spent right about an hour in our home; carefully fixing the issue and leaving us feeling very confident in the repair -- knowing should anything arise we could call at anytime. The best part, to me, was that he remembered we had a little one at home and inquired about him. He even spoke softly knowing he was down for a nap. TOP NOTCH experience; honest, high integrity, knowledgable and respectful -- would not hesitate to call them for any appliance issue we have going forward. Thanks guys!
Description of Work: Gas range ignitor replacement
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
Neil L.
12/2019
5.0
appliance repair
+ -1 more
I called Jim like 5:00PM for a refrigerator problem and the same day Jim was able to come back within two hours and explained to me what the problem is and able to get it fix quick. He is very knowledge at what he is doing and very customer friendly, most importantly very reasonable price. Definitely would recommend Jim Appliance Pro.
Description of Work: Refrigerator
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
CYNTHIA N.
12/2019
5.0
appliance repair
+ -1 more
My refrigerator stopped working on a Saturday night. I called Jim on Sunday morning and received a call back within five minutes. Two hours later it was up and running. Great Service! Would definitely use him again.
Description of Work: Refrigerator repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$138
Guy J.
12/2019
5.0
appliance repair
+ -1 more
The repair technician, Andrew, showed up on time as promised and was extremely polite and friendly. He quickly diagnosed the problem, identified 2 replacement parts - one of which he didn't have and had to leave and come back (within 45 mins). After installing the new parts and testing the machine, he asked us about the spin noise level. We told him it had gradually been getting louder. He was concerned, and called the owner Jim - who decided to come out to see/hear in person. They both came back later that day, and diagnosed a longer term problem that would be expensive to repair -- so we know we'll likely replace the machine within the next few months. While unhappy that our washing machine would have only a 7-year life (Jim and Andrew said that's not unusual these days) -- we were VERY happy with the service they provided. We paid a fair price for excellent and timely service and advice. We definitely will call Appliance Pro LLC the next time we have a major appliance repair need.
Description of Work: Washing machine repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$264
Scott B.
12/2019
5.0
appliance repair
+ -1 more
Working with Appliance Pro was so quick and easy. I contacted them on Tuesday and had a call-back Wednesday morning letting me know that they could come see me that day. Two hours after I hung up with Jim, Andrew was at my house ready to take a look at my dryer that was running but not heating up. Andrew opened up the dryer and immediately said that it was a broken heating element and had a replacement in his truck. Less than 45 minutes later, Andrew was out the door and my dryer was working again. Would definitely use again for any appliance repair.
Description of Work: Dryer repair
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$268
Lee P.
12/2019
5.0
appliance repair
+ -1 more
Jim was very responsive. Very knowledgeable and informative. Diagnosed and corrected our problem with minimal expense. Definitely recommend Appliance Pro!!
Description of Work: Refrigerator repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Patrick G.
11/2019
5.0
appliance repair
+ -1 more
Technician was on time. He tested the dryer and confirmed that the heating element had gone bad. Had a replacement for my model (I had given them the model when I called). He replaced and was done within a hour. I would definitely hire again. Very pleased
Description of Work: 12-year old clothes dryer stopped heating. Heating element needed replaced
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$240
tom M.
11/2019
5.0
appliance repair
+ -1 more
Perfect, fixed the problem in about an hour.
Description of Work: fix leaking freezer
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Ashley C.
11/2019
5.0
appliance repair
+ -1 more
I called Jim on a Friday afternoon and he and Andrew came out 2 hours later the same day!! These guys were super efficient! They were here for about 30 minutes but the problem was resolved within 15 minutes. Our dryer is only 3-4 years old had been running super loud. It turns out the blower wheel was full of lint and needed to be vacuumed out. Jim explained that when the lint gets loosened in the blower wheel from the louvers that hold it, it can cause the dryer to sound like there is a tire off balance when it runs. Jim also recommended a company that could come out to clean out the dryer venting to the outside of our house because our dryer was heating up too quickly. We had Northwest Appliance out 1 year earlier and they said the issue was the cabinet of the dryer had an area where a screw belonged and that housing had been stripped, so that guy said what he did should temporarily fix the issue but it would have to be serviced again. Northwest appliance also charged us $192 and that guy talked our ears off. Jim and Andrew knew exactly was the issue was and had it fixed in under 30 minutes for $140 and Jim did an exceptional job of articulating what the really cause of the issue was. Jim also said that if I get the dryer venting to the outside of the house cleaned out, that this problem should only occur every 6 to 8 years instead of every year. Appliance Pro is definitely the company who will be servicing our household in the future!! I highly recommend these guys!!
Description of Work: Our dryer had been running super loud. It sounded like a tire that had gone off balance. The blower wheel needed cleaned out.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$140
Doug P.
11/2019
5.0
appliance repair
+ -1 more
7-year old fridge stopped working. Display said both freezer and refrigerator were OFF. Didn't see anywhere in troubleshooting section of owners manual about situation, so I did a little research on repair companies on Angie's List and called Appliance Pro. Jim answered and said he could have someone over in couple hours. Jim arrived himself at time promised, followed shortly by his assistant Andrew. He took a look and said he believed fridge was in Demo Mode. Sure enough, it WAS (somehow we must have accidentally set it into that mode)! Jim reset it and the display returned to normal operation and fridge started cooling again. Since we were paying for a service call anyway, Jim then proceeded to check out compressor, just to make sure it was in good condition - it IS, thankfully. So very happy that problem was something so simple and didn't cost us anymore than diagnostic charge! Response to our call was prompt, Jim and his staff are very courteous, and without a doubt, if we need appliance service again, Appliance Pro is #1 on our list to call.
Description of Work: Samsung refrigerator stopped working
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$95
Shawn D.
11/2019
5.0
appliance repair
+ -1 more
This may sound like a simple job. It isn’t. I removed my oven door because my daughter somehow got brownie batter on the inside of the two glass panes. Trying unsuccessfully to re-install the door, for far too long, left me incredibly frustrated. It’s often worth paying for knowledge and experience. I gladly paid the bill for Appliance Pro to reinstall the door. We’ll see if my daughter is glad to reimburse me!
Description of Work: Re-install oven door
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Norma W.
10/2019
5.0
appliance repair, small appliance repair
+ 0 more
Turns out it was the breaker but I appreciate Jim coming out quickly on such short notice.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Appliance Repair,
Plumbing,
Appliance Repair - Small,
Dryer Vent Cleaning
FAQ
Appliance Pro LLC is currently rated 4.9 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 9:00 AM - 3:00 PM
Appliance Pro LLC accepts the following forms of payment: Check,Discover,MasterCard,Visa
No, Appliance Pro LLC does not offer free project estimates.
No, Appliance Pro LLC does not offer eco-friendly accreditations.
No, Appliance Pro LLC does not offer a senior discount.
No, Appliance Pro LLC does not offer emergency services.
Yes, Appliance Pro LLC offers warranties.
Appliance Pro LLC offers the following services: Large Appliance Repair.