Appliance Pro LLC

Appliance Repair, Plumbing, Appliance Repair - Small,

About us

As a family-owned business, staffed with factory-trained appliance repair technicians, we want you to have peace of mind that you are getting some of the most qualified appliance repair services in the region. One of our top priorities is providing exceptional customer service from your first phone call until we leave your property. We also strive for quality workmanship because we want your repairs to last long after our visit. We know how important your household appliances are in keeping your days and weeks running smoothly and we will do our best to put you at ease. Specializing in large major appliance repair for 15 years. 2011, 2012, 2014, 2015, 2016, and 2018 Super Service Award Winner!

Business highlights

21 years of trusted experience

Services we offer

Large Appliance Repair.

Services we don't offer

Appliance installation

Amenities

Warranties
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.9789 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
94%
4
3%
3
0%
2
1%
1
2%


Rating CategoryRating out of 5
quality
4.9
value
4.8
professionalism
4.9
responsiveness
4.9
punctuality
5.0

Filter reviews by category

Showing 276-300 of 789 reviews

Jenn M.
10/2016
5.0
appliance repair
  + -1 more
Awesome! Jim was a true professional throughout the entire process. Showed me what was wrong, didn't try to upsell me on anything. He even went a step further and helped with ordering a lightbulb I needed for my oven. I will not be calling another repair service- Jim has my buisness every time!
Description of Work: Dryer repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$260

Christy K.
10/2016
5.0
appliance repair
  + -1 more
I emailed Jim after hours re: our refrigerator issue and he called me within 10 min. We set up a window of time the next day for an estimate. He looked at the refrigerator the next day and was able to remove the frost from the freezer and replace the necessary parts in approx 90 minutes. Jim was very professional and we felt he gave us a fair deal. We will call him in the future if needed.
Description of Work: Refrigerator repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$430

michael P.
10/2016
5.0
appliance repair
  + -1 more
I called up Appliance Pro LLC based mainly on all of the positive reviews here on Angies List as well as the close proximity to my home. I spoke with the owner Jim over the phone explaining my issues and what I had done to figure out the problem. He told me that he was at another job site and would call me back when that job was done. True to his word he called me back within 1 1/2 hours and was at my house within 20 minutes of our conversation. When he arrived he was very organized and professional looking. He then headed down to the drier and took a look over the machine and performed several troubleshooting steps to determine what my problem was. He had everything that was needed to complete the job already with him in his bag. He not only replaced the bad parts ( thermister and heating coils) he also suggested things to keep an eye on that could need replacing in the future and showed me how to test those items to replace on my own if I felt comfortable. When he was done did a complete diagnostic test along with continuity checks to make sure everything was good to go. I was very impressed with his knowledge and overall customer care. I would rate this service call as Outstanding! I have found my "appliance" guy for any other issues that arise within the house. Again great job Jim!
Description of Work: Whirlpool Duet gas dryer was no longer heating up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$220

Maureen P.
10/2016
5.0
appliance repair
  + -1 more
My Samsung dryer quit working. Jim came out promptly and diagnosed the problem and fixed it. He was here less than 45minutes. He is very friendly, knowledgeable and professional. Less than 2 months later, my dryer quit again. This had nothing to do with the work of Jim, it had to do with the dryer itself. I called Jim and told him what happened and he came out the same day and had the problem fixed again within 30 minutes. I expected to pay full price for the service since it had nothing to do with the first repair and he still gave me a discount. We will definitely call Jim again for any appliance need! Highly recommend his business.
Description of Work: Dryer quit working!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

AMY B.
09/2016
5.0
appliance repair
  + -1 more
Jim was prompt, called when he was on his way, quickly diagnosed the problem, picked up the necessary part, and installed the fan motor. He explains the problem in the repair so that I can understand it.
Description of Work: Jim diagnosed the problem with my refrigerator and installed a new evaporator fan motor. The price includes a one-year warranty.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$267

michele V.
09/2016
5.0
appliance repair
  + -1 more
I am very pleased with the response and service I received. Jim was very considerate of my schedule and was able to fit me into his schedule quickly. He was very professional and was able to quickly diagnose the issue with our unit. He had the replacement part with him and the repair was performed on the spot. The price was also very reasonable. I highly recommend Appliance Pro.
Description of Work: Refrigerator Repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Nancy W.
09/2016
5.0
appliance repair
  + -1 more
Jim was fantastic! He arrived exactly when he said he would, he explained what was wrong with my refrigerator thoroughly, offered different options to take care of the issue saving me over $100!! He had the part on his truck and was able to fix the issue within an hour. I would recommend him for any appliance repair need! This experience was refreshing compared to working with other companies.
Description of Work: My refrigerator was leaking.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Rachel K.
09/2016
5.0
appliance repair
  + -1 more
Jim provided very fast, thoughtful, and reasonably-priced service. He returned my call in ten minutes and was here and at work in about an hour after that! He explained the problem, the repair, the cost, and how to avoid having the problem again, all with unusual clarity.
Description of Work: Dryer was not working. Ultimately replaced thermostat and related part.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Maureen D.
09/2016
5.0
appliance repair
  + -1 more
Jim showed up within the time range specified. He was very thorough and thoughtful when diagnosing the problem. He explained what the problem was and gave me an estimate for parts and labor. He was able to successfully repair the oven in the same service call. I will definitely call him again for appliance repairs.
Description of Work: My oven would not light up and heat. I contacted Appliance Pro and arranged a convenient time for the service call. Jim was very accommodating and it was a great bonus to be able to get a service call on a Saturday!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$243

Angela H.
09/2016
5.0
appliance repair
  + -1 more
Great! Jim was timely ( and patient with me when I was late getting home!) and he got the dryer working in no time at all. I highly recommend him. It's not his fault that the part is expensive. I had checked the part price online before he came and his price was accurate.
Description of Work: My dryer wouldn't heat. The heater coil needed replaced. Jim was able to come to the house in a few days and he even had all the parts on his truck so he didn't need to make a second trip. He gave me an honest assessment of another inexpensive part that could be replaced while he didn't the heater coil, so I had him replace on of the wheels as well.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$255

Gail O.
08/2016
5.0
appliance repair
  + -1 more
Went fantastic, very nice and courteous.
Description of Work: Jim fixed our double oven. Was locking door once it got to a certain temperature. He replaced the fan professionally and works great. Will use him again!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$258

LAURA S.
08/2016
5.0
appliance repair
  + -1 more
Jim was awesome. Prompt service call and dryer is fixed, works great and was less expensive than service providers we have used in the past. Definitely recommend Appliance Pro.
Description of Work: The heating element in our dryer went out this morning. Jim was quick to answer the call and came out this afternoon to replace the element.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$190

SUE T.
08/2016
5.0
appliance repair
  + -1 more
Jim did a GREAT job. He explained what was needed and why. He had all of the parts with him. Because of the age of the refrigerator he had to combine old and new and build the replacement ice maker. He was on time, cleaned up and guaranteed his work.
Description of Work: Replaced lights in microwave/hood, repaired dishwasher door and replaced ice maker

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$466

Terry B.
08/2016
5.0
appliance repair
  + -1 more
I called Jim Thompson in the morning and he was out in the afternoon to fix our refrigerator. He quickly found the cause of our problem, a bad relay overload, and fixed it with a much better compressor kit, that included the start, relay and overload. He also cleaned the dust out the coils under the refrigerator for us. He explained what he was doing each step of the way, and now our freezer is running perfectly, and quietly.
Description of Work: My refrigerator's freezer had a fluctuating temperature between about 0 and 32.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$249

Laura D.
08/2016
5.0
appliance repair
  + -1 more
Jim Thompson was great. I called on a Friday and he went out of his way to fit me in on Saturday. I wouldn't hesitate to use again . . . friendly, professional and thorough.
Description of Work: Service call to check my washer/repair or replace?

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ken K.
08/2016
5.0
appliance repair
  + -1 more
Jim, the owner, knew about the problem and that Samsung had come out with a retrofit kit to hopefully take care of the issue. He came out promptly and made the repair for a very reasonable price.
Description of Work: Our 2 year old Samsung refrigerator will not keep cool temperature. The coils keep icing up which appears to be an engineering defect in the Samsung.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

JUDITH M.
08/2016
5.0
appliance repair
  + -1 more
Jim was terrific. He called me back within an hour of my calling him and came out that same day. He explained a couple of repair options with estimates, and finished the job within a couple of hours. I would use his services again.
Description of Work: Repaired leaking refrigerator.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

KAREN M.
08/2016
5.0
appliance repair, small appliance repair
  + 0 more
Jim, the owner did excellent work. He was on time, and thoroughly and acturately diagnosed the problems with the dishwasher, and explained the process as he worked.
Description of Work: Dishwasher repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Hannah W.
08/2016
5.0
appliance repair
  + -1 more
Great! Jim T. arrived on time and was friendly and professional.
Description of Work: Repair a freezer that was leaking and had a sheet of ice on the bottom. Plus clean refrigerator coils.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$236.5

Kim S.
08/2016
5.0
appliance repair
  + -1 more
Our Electrolux dryer was displaying an Error code 64 - Heater open circuit. I called Jim on a Monday morning and he was able to come out the same day. I had given him the error code and model # on the phone, so when he showed up, he already had the part, if needed. Jim inspected our dryer and found that the circuit did need to be replaced. He then explained the cost of the parts, labor, and time involved to complete the job (about 90 minutes). After deciding to go ahead with the repairs, Jim made sure we understood each step as he completed it. He was extremely professional and I without a doubt, would recommend him and his company. Not only does he have the product knowledge, but he also has first rate customer service as well! Thanks Jim!
Description of Work: Electrolux Dryer repair - Heater open circuit

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$265

ANDREW V.
07/2016
5.0
appliance repair
  + -1 more
Great. Jim, the owner, came after regular working hours (at approx. 6 pm). Drawer sprockets were out of alignment - one side of drawer out of alignment with other. Very minor fix to drawer, which he did fix and showed me how to do it if it happens again. Will call Appliance Pro if we need other appliance repairs.
Description of Work: Repair to freezer drawer on refridgerator

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$119

Jeannine S.
07/2016
5.0
appliance repair
  + -1 more
First, we were pleased with the quick response to our call for service. Jim came later on the day we called. He assessed the problem and had the ice maker part on the truck. It was repaired during the same visit. Jim was very knowledgeable and explained things very clearly. Jim was very professional and personable. We highly Jim and his company for their customer service and competency.
Description of Work: We needed to have the ice maker repaired on our Kitchen Aide side-by-side refrigerator.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Mike M.
07/2016
5.0
appliance repair
  + -1 more
Jim Thompson diagnosed the problem with our dryer quickly and even came early Friday evening to make the repair. He is very pleasant, personable and professional. The repair was done quickly and the dryer then worked like a charm. Couldn't have asked for better service. Thanks, Jim!
Description of Work: Dryer repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$229

Lisa W.
07/2016
5.0
appliance repair
  + -1 more
I can't say enough good things about the job that Jim did. First of all, he was willing to come in the later afternoon, which was important to me. Secondly, he accurately diagnosed the problem and was able to repair it in the same trip. His price was more than reasonable, and he very kindly cleaned the coils under the refrigerator for me at no charge. I will definitely use him again if I need an appliance repaired.
Description of Work: The ice maker in my freezer stopped working.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Lisa W.
07/2016
5.0
appliance repair
  + -1 more
I can't say enough good things about the job that Jim did. First of all, he was willing to come in the later afternoon, which was important to me. Secondly, he accurately diagnosed the problem and was able to repair it in the same trip. His price was more than reasonable, and he very kindly cleaned the coils under the refrigerator for me at no charge. I will definitely use him again if I need an appliance repaired.
Description of Work: The ice maker in my freezer stopped working.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Contact information


Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
9:00 AM - 3:00 PM

Licensing

Insured

Licensed*

Trade License Number
61964
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Repair,
Plumbing,
Appliance Repair - Small,
Dryer Vent Cleaning

FAQ

Appliance Pro LLC is currently rated 4.9 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 9:00 AM - 3:00 PM

Appliance Pro LLC accepts the following forms of payment: Check,Discover,MasterCard,Visa
No, Appliance Pro LLC does not offer free project estimates.
No, Appliance Pro LLC does not offer eco-friendly accreditations.
No, Appliance Pro LLC does not offer a senior discount.
No, Appliance Pro LLC does not offer emergency services.
Yes, Appliance Pro LLC offers warranties.
Appliance Pro LLC offers the following services: Large Appliance Repair.
Appliance installation

Contact information


Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
9:00 AM - 3:00 PM