SALES, INSTALLATION, AND SERVICE OF COMMERCIAL AND RESIDENTIAL SECURITY SYSTEMS. INCLUDING BUT NOT LIMITED TO SECURITY SYSTEMS MONITORED BY ADT FOR POLICE, MEDICAL OR FIRE EMERGENCIES, ACCESS CONTROL SYSTEMS AND CCTV.
Services we don't offer
WE DO NOT PROVIDE MONITORING SERVICES. ALL OR OUR MONITORING SERVICES ARE PROVIDED BY ADT EITHER THROUGH CLIENT/ADT MONITORING AGREEMENTS OR CONTRACT MONITORED THROUGH 24-7 PROTECTION SERVICES.
When we set up the appointment for the home inspection, we told them that we were only interested in learning about their system and the costs associated with it. When salesperson arrived at our home, he inspected the current system and advised on the upgrade and costs. Costs and equipment were only guaranteed if we signed up to purchase a system that day (with three days to cancel order). Since we weren't ready to place an order, salesperson called owner to discuss. Owner wanted to speak with us, trying to convince us to purchase his system that day and wouldn't take "no" for an answer. After lengthly discussions, we were finally able to make the owner and salesperson understand that we were not interested in purchasing a system that day. Based on that interaction, we will not purchase a system from 24-7.
Description of Work: Gave an estimate on the cost of updating a home alarm/security system.
Rating Category
Rating out of 5
value
4.0
professionalism
1.0
responsiveness
5.0
punctuality
5.0
Response from 24 7 PROTECTION SERVICES
I APOLOGIZE DEEPLY THAT THE CUSTOMER FELT MISTREATED IN ANY WAY. WE HAVE NEVER HAD SUCH A COMPLAINT BEFORE. IN THE PAST WE HAVE BEEN COMPLIMENTED ABOUT OUR NO PRESSURE CONSULTATION SERVICES. WE ALWAYS OFFER A BASIC PACKAGE WITH SPECIFIC COMPONENTS FREE OF CHARGE. IT IS MY UNDERSTANDING THAT THE REPRESENTATIVE PROVIDED QUOTED COST ON ADDITIONAL ITEMS IN THE QUOTE. THESE EXTRA SAVINGS ARE ONLY OFFERED ON THE FIRST VISIT. WE LET OUR CUSTOMERS HAVE UPGRADES AT COST, IF THEY CHOOSE - AT THE TIME OF INITIAL CONSULTATION. THIS USUALLY WORKS WELL FOR BOTH. OUR REP SAVES GAS AND TIME …SO THE CLIENT SAVES MONEY! ALSO, GIVEN THE TECHNICAL NATURE OF THE EQUIPMENT AND FLUCTUATIONS IN COST, WE REALLY CAN NOT GUARANTEE FROM DAY TO DAY WHAT OUR COST WILL BE. HOWEVER, GIVEN THE COMMENTS MADE BY THE CUSTOMER - WE OBVIOUSLY DID A VERY POOR JOB CONVEYING THE REASONS. THE MANNER IN WHICH IT WAS (NOT) EXPLAINED TO THE CLIENT MUST HAVE BEEN VERY OFFENSIVE FOR THEM TO TAKE THE TIME TO FILE THE COMPLAINT. BUT I APPRECIATE IT, SO THAT WE CAN MAKE SURE SOMETHING LIKE THIS DOES NOT HAPPEN AGAIN. DESPITE THIS, I DO HOPE YOU WILL GO FORWARD WITH GETTING A SECURITY SYSTEM, EVEN IF FROM A COMPETITOR. I WOULD NOT WANT YOU BEING UNPROTECTED SIMPLY BECAUSE OUR PEOPLE MAY HAVE BEEN HAVING A BAD DAY AND LEFT YOU WITH AN UGLY EXPERIENCE. AGAIN I DO SINCERELY APOLOGIZE AND WILL MAKE SURE I DISCUSS THIS MATTER WITH THEM BOTH SO THAT THIS IS OUR FIRST AND LAST COMPLAINT. MICHELLE ANN MCCLOUD VICE PRESIDENT/OWNER
JORDAN O.
10/2006
5.0
home security systems
+ -1 more
Evan exceeded our expectations for service and personal attention. Ken, the installation specialist, was timely and efficient. They answered all our questions, even repeating the answers when we asked the same questions. I am recommending 24/7 Protection Services to my friends and family in central Ohio. Evan runs a top-notch home security company.
Description of Work: 24/7 consulted with us about a proper ADT home security system for our needs. Within 24 hours, installation of the system was complete and we were taught how to use the security services. They even saved us the cost of a phone line by installing a cellular device to run the alarm. The company offers a wide range of security options, including alarms for home and business owners.
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Service Categories
Home Security Systems
FAQ
24 7 PROTECTION SERVICES is currently rated 4.3 overall out of 5.
Monday: 9:00 AM - 9:00 AM
Tuesday: 9:00 AM - 9:00 AM
Wednesday: 9:00 AM - 9:00 AM
Thursday: 9:00 AM - 9:00 AM
Friday: 9:00 AM - 9:00 AM
Saturday: 9:00 AM - 9:00 AM
24 7 PROTECTION SERVICES accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, 24 7 PROTECTION SERVICES does not offer eco-friendly accreditations.
No, 24 7 PROTECTION SERVICES does not offer a senior discount.
No, 24 7 PROTECTION SERVICES does not offer emergency services.
No, 24 7 PROTECTION SERVICES does not offer warranties.
24 7 PROTECTION SERVICES offers the following services: SALES, INSTALLATION, AND SERVICE OF COMMERCIAL AND RESIDENTIAL SECURITY SYSTEMS. INCLUDING BUT NOT LIMITED TO SECURITY SYSTEMS MONITORED BY ADT FOR POLICE, MEDICAL OR FIRE EMERGENCIES, ACCESS CONTROL SYSTEMS AND CCTV.
WE DO NOT PROVIDE MONITORING SERVICES. ALL OR OUR MONITORING SERVICES ARE PROVIDED BY ADT EITHER THROUGH CLIENT/ADT MONITORING AGREEMENTS OR CONTRACT MONITORED THROUGH 24-7 PROTECTION SERVICES.