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BUDDY'S CARPET

Carpet Sales and Installation, Flooring Sales and Installation

Reviews

2.516 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
13%
4
19%
3
19%
2
0%
1
50%


Rating CategoryRating out of 5
quality
2.9
value
3.6
professionalism
2.5
responsiveness
2.6
punctuality
2.6
Showing 1-16 of 16 reviews

GAIL H.
10/2007
5.0
carpet installation
  + -1 more
The sales rep was very helpful. She brought out samples for me to look at so I would know how the carpet looked in my home.
Description of Work: Laid carpet in the entire house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

MARY D.
07/2007
1.0
carpet installation
  + -1 more
Let the buyer beware.
Description of Work: The quality of carpet I had installed in Nov. was lousy and I have to have it replaced. It was installed in a small room and started to go bad after four months. the carpet is all matted. Buddy's is no Buddy to the carpet consumer.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$575

MARY D.
12/2006
1.0
carpet installation
  + -1 more
I spoke with Chris Hamilton, The Indiana VP who disregarded my complaint until I went through Angie?s List. I was shocked and could not believe they used the ?mill tactic? to avoid responsibility for high-quality carpet coming up along a seam after ONLY 6 months. Their ?scientific analysis? is a sham! Both the salesman and installer agreed that there was no urine stain or odor. How unethical, yet easy, for Buddy?s to shift the blame from the company to the consumer.
Description of Work: My complaint deals with the Feb.06 purchase of $2500 worth of high quality, pet-friendly (we have 2 house-broken dogs) family room carpet with a 2 yr warranty. Only 6 months later I noticed the carpet no longer adhering along the seam. The salesman (Tom) said that the mill would have to inspect it, then the mill claimed that it was not their responsibility - that dog urine caused the problem along the seam. There was no urine stain or odor and Tom and the installer agreed. The installer came out to try to patch the problem at my expense, but said this would only be a short-term solution - that I would have to replace the entire carpet in the near future (since ordering a replacement piece would be from a different dye lot and look horrible).

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$3,215

DAVID C.
10/2006
4.0
carpet installation, flooring contractor
  + 0 more
Salesman was awkward to work with as he didn't really know how to answer most of our questions and seemed to be telling us what he thought we wanted to hear to make a quick sale. The installers showed up late but were very courteous and worked quickly. We were not as happy with the way the carpet felt after installation. We wish we would have been told during the purchase that a better quality padding would have made the carpet feel a lot nicer under our foot. We went for the cheapest padding because the salesman told us it would be nice. Mostly our fault, but we wish the salesman would have known the product better to help guide us.
Description of Work: Carpet and padding for three bedrooms.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
3.0

$2,000

STEVE G.
10/2006
4.0
carpet installation
  + -1 more
My basement remodeling job was complete minus the carpet. We purchased carpet with Buddy's and had them install it. The installation was supposed to be a one day job but it turned into two because of some issues with the installers. The installation was not any easy one as there were stairs involved along with over 1000 square feet to lay in three rooms. Once the installers knew that they would be unable to finish in one day they said that they would return early the next day to finish the job, and that is what they did. Overall, it was an okay experience.
Description of Work: Installed carpet in the basement.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$1,750

JAMES R.
09/2004
1.0
carpet installation
  + -1 more
THEY MISCALCULATED THE MEASUREMENTS AND FAILED TO BRING ENOUGH CARPET TO INSTALL. THE STORE MANAGER SAID IT WOULD TAKE ABOUT A WEEK TO GET THE REST OF THE CARPET BACK IN. AFTER SOME DISCUSSION, BUDDY'S PROMISED TO HAVE IT IN THE NEXT DAY AND DID IN FACT GET THAT DONE. I WAS UNHAPPY WITH THE PLACEMENT AND QUALITY OF SEAMS IN THE INSTALLED CARPET. WHEN I LEFT A MESSAGE FOR THE MANAGER TO CALL ME ON THIS, HE NEVER DID. HOWEVER, THE INSTALLER, GREATLY IMPROVED THE QUALITY OF THE SEAMS, ALTHOUGH HE COULD DO NOTHING TO MOVE THEM INTO LOWER TRAFFIC AREAS. I AM STILL NOT SATISFIED WITH THE INSTALLATION, ALTHOUGH THE FINSHED JOB IS "GOOD ENOUGH." I WILL NEVER CONSIDER BUDDY'S CARPET AGAIN AFTER THIS EXPERIENCE. THE STORE MANAGER'S UNWILLINGNESS TO CALL BACK WAS THE WORST PART OF THIS EXPERIENCE. FRANKLY, IF NOT FOR THE PROFESSIONALISM OF THE INTSTALLER, I WOULD LIKELY HAVE GONE TO COURT OVER IT.
Description of Work: INSTALLED NEW CARPET AND PAD IN SECOND LEVEL OF HOUSE (ABOUT 800 SQ FT).

Rating CategoryRating out of 5
quality
2.0
value
5.0
professionalism
2.0
responsiveness
1.0
punctuality
2.0

$1,700

CHRISTOPHER W.
03/2003
3.0
carpet installation
  + -1 more
HAD PROBLEMS FROM THE START. CARPET WAS INSTALLED APPROX 3 WEEKS AFTER ORDERING (WE WANTED IT IN ASAP), INSTALLERS WERE LATE, MADE MANY PHONE CALLS ON MY HOME PHONE, HAD PHONE CALLS COME IN THROUGH MY HOME PHONE. JOB NOT COMPLETED, HAD TO COME BACK MULTIPLE TIMES, AND STILL METAL EDGING IS NOT PROPERLY INSTALLED. INSTALLERS WERE PLEASANT BUT NOT PROFESSIONAL. HAD TO COMPLAIN TO COMPANY TO GET SERVICE THAT WE DEMANDED.
Description of Work: FAMILY ROOM CARPET INSTALLED FOR A 20 X 22 ROOM

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
2.0
responsiveness
1.0
punctuality
3.0

$1,500

RICH & MOLLY M.
03/2003
3.0
carpet installation
  + -1 more
unknown
Description of Work: DURING THE RIP OUT OF OUR OLD CARPET, THE INSTALLERS SWEPT UP THE DIRT, DUST, AND STAPLES, FROM UNDER THE OLD CARPET AND DUMPED THE COLLECTED REFUSE INTO A CONTAINER WE USED FOR OUR DOG''S FOOD. THE BAG OF FOOD WAS BRAND NEW AND COST $28.00. WHILE THE REP FROM BUDDY''S REIMBURSED US, IT WAS STILL A HASSLE TO RETURN TO THE STORE.

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0

$350

RORY D.
08/2002
4.0
carpet installation
  + -1 more
SALES REP LOST PAPER WORK, TRIED TO CHARGE FOR SECOND VISIT, MANAGER GOT INVOLVED AND GOT PAPER WORK AND BILL RIGHT. FELT LIKE I WAS BEING RIPPED OFF WITH THE SECOND BILL. BUT THEY DID MAKE IT RIGHT.
Description of Work: HAD CARPET INSTALLED IN HALLWAY.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0

Yes, I recommend this pro

TIM C.
07/2002
1.0
carpet installation
  + -1 more
WHEN THE CARPET WAS DELIVERED THEY WANTED TO GO AHEAD AND INSTALL IT -EVEN THOUGH THERE WAS A HUGE TEAR IN IT. I HAD THEM TAKE IT UP AND THEY SCHEDULED AGAIN FOR A LATER DATE. WHEN THEY BROUGHT THE NEW CARPET, IT WAS CUT THROUGH THE BACKING IN 7 DIFFERENT PLACES AND LOOKED LIKE IT HAD BEEN DRAGGED THROUGH GREASE. THEY RESCHEDULED THE INSTALLATION FOR A THIRD TIME. THE CARPET WAS DAMAGED, BUT THEY WERE ABLE TO INSTALL IT BECAUSE THE DAMAGE WAS NEAR THE EDGE. MY HOUSE WAS IN DISARRAY FOR 4 WEEKS. THE WALLS HAD TO BE REPAINTED DUE TO SCUFFING. THEY CUT THE VINYL FLOOR IN THE KITCHEN FROM MOVING FURNITURE. THE PRICE ABOVE IS HALF OF THE CHARGE. THE INSTALLER WAS A VERY COMPETENT AND PLEASANT PROFESSIONAL, HOWEVER, THE STORE MANAGER WAS NOT.
Description of Work: PLACED CARPET ORDER ON 4-9-02 FOR MOHAWK CARPETING.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$700

LAN N.
03/2002
3.0
carpet installation
  + -1 more
unknown
Description of Work: INSTALLED THE CARPET IN THE BASEMENT. ORIGINALLY THEY PROMISED TO COMPLETE WITHIN 2 DAYS AND THEN FIND OUT THEY MISMEASURED THE SIZE AND WE HAVE TO WAIT ANOTHER 10 DAYS BEFORE THEY COME TO FINISH THE JOB. IN SOME AREA THEY DIDN''T INSTALL PROPERLY.

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
3.0
responsiveness
2.0
punctuality
3.0

$1,800

MARY M.
10/2001
1.0
carpet installation
  + -1 more
WAS UNHAPPY WITH THE WORK, AND THE EMPLOYEES
Description of Work: CARPET AND PERGO FLOORING

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
4.0
punctuality
1.0

$5,000

KAREN R.
07/2000
1.0
carpet installation
  + -1 more
THEIR PRICES ARE FAIR, BUT THEIR SERVICE IS TERRIBLE. IN EVERY INSTANCE, WE WOULD GET CONFLICTING STORIES BETWEEN THE CARPET INSTALLERS AND THE STORE PERSONNEL. THEY WERE LATE EVERY TIME THEY CAME TO THE HOUSE AND THEY LIED ABOUT WHY THEY WERE LATE, WHY THE CARPET WASNT IN STOCK, ETC.NON-EXISTING CUSTOMER SERVICE.VERY DISAPPOINTING.
Description of Work: INSTALLED CARPET

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$5,500

KAREN R.
07/2000
1.0
carpet installation
  + -1 more
THEIR PRICES ARE FAIR, BUT THEIR SERVICE IS TERRIBLE. IN EVERY INSTANCE, WE WOULD GET CONFLICTING STORIES BETWEEN THE CARPET INSTALLERS AND THE STORE PERSONNEL. THEY WERE LATE EVERY TIME THEY CAME TO THE HOUSE AND THEY LIED ABOUT WHY THEY WERE LATE, WHY THE CARPET WASNT IN STOCK, ETC. NON-EXISTENT CUSTOMER SERVICE. VERY DISAPPOINTING
Description of Work: INSTALLED CARPETING IN HOUSE

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$5,500

ELISHA & JENNIFER B.
06/1998
5.0
carpet installation
  + -1 more
GREAT PEOPLE

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

03/1995
1.0
carpet installation
  + -1 more
THEY WERE HOURS LATE AND VERY RUDE
Rating CategoryRating out of 5

    Contact information

    PO Box 119, Plain City, OH 43064


    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Carpet Sales and Installation,
    Flooring Sales and Installation

    FAQ

    BUDDY'S CARPET is currently rated 2.5 overall out of 5.
    No, BUDDY'S CARPET does not offer free project estimates.
    No, BUDDY'S CARPET does not offer eco-friendly accreditations.
    No, BUDDY'S CARPET does not offer a senior discount.
    No, BUDDY'S CARPET does not offer emergency services.
    No, BUDDY'S CARPET does not offer warranties.

    Contact information

    PO Box 119, Plain City, OH 43064