About us
Business highlights
53 years of trusted experience
Services we offer
Amenities
Free Estimates
YesReviews
4.016 Reviews
Showing 1-16 of 16 reviews
Kenneth P.
03/2022
firewood, fireplaces
+ 0 moreDid a decent job on the repair. They don't carry parts on their truck so if you need a part they charge you for a second service call ($225) to send less than 30 minutes to go get the part. I talked to the owner about this. Apparently it is better to charge customers exhorbitant fees than to have parts on a service truck. Definitely would not recommend them
Description of Work: Repair on gas fireplace
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness |
$635
corrine S.
12/2014
fireplaces, gas logs
+ 0 moreunknown
Description of Work: Installed a gas fireplace insert
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$3,700
BARBARA P.
09/2014
fireplaces
+ -1 moreThe technician indicated that the fireplace wiring had been installed incorrectly (by another company) and was only wired between the batteries instead of the built-in electric. This caused the internal battery backup to be used at all times instead of the normal electric system causing the batteries to be drained of their energy much more quickly than normal. A critical electric panel was also missing from the installation. The technician cleaned the unit, explained how to change the internal batteries and operate the system without the missing panel but also and gave us an estimate on getting the proper electric panel installed with the proper remote for operation which would also allow using the internal light and control the gas flame remotely. All this should have been there in the initial installation by the other company.
Description of Work: Our built-in modern fireplace was not 'sparking'. Their service technician came, analyzed the problem and fixed it.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$110
Emily H.
07/2014
fireplaces
+ -1 moreWe found a new fireplace door at Suburban that we really liked and planned to order. We had a positive experience with several of their employees - until the owner, John, a “gruff older gentleman” as another reviewer put it, came out to measure for the new doors. He showed up an hour late without the color samples that he was supposed to bring and none of the information we had reviewed in their showroom. He also had mud in the arch of one of his shoes, which left muddy spots all over our white carpet. We asked him to remove his shoes before he walked over the carpet again to leave. He gave a gruff “Sorry about your carpet” on the way out of the door. We spent over an hour cleaning up all of the mud he had left in our home. I called to see if there was anything they could do to the estimate to compensate for our time and the mess. John informed me that he in fact did not have mud on his shoe that day, there was nothing he could do, and that he wasn’t going to argue with me about it. He told me had checked his shoes and there was no mud. I also checked his shoes when I carried them to front door, and there was mud in the one arch. We had such a positive experience with everyone else at Suburban until we dealt with the owner. We’ll be taking our business to a more professional company.
Description of Work: They measured for new fireplace doors that we planned to order but will no longer be ordering.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$1,500
DEAN C.
02/2014
fireplaces
+ -1 moreVery good, the provider was very knowledgeable and fair
Description of Work: Re-established the connection to the gas fireplace
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$50
Gregg T.
10/2013
fireplaces
+ -1 moreus brJohn and his crew were top rate and completed project in two days. We started with a visit to their showroom. John is extremely knowledgeable and answered all of our questions. He demonstrated various models and gave us brochures. He came out to our home and gave us a great quote for demo, permits, and installation. He removed old fireplace, tile, hearth, and saved the mantel. New unit was installed with new tile. This is a family business and they treated us like family...very friendly and professional. Great communication.
Description of Work: Installed new DV fireplace
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
Davion H.
06/2013
fireplaces
+ -1 moreI had researched my Hearthstone stove extensively. I knew exactly which one I wanted, but I needed to get some measurements at the store so I could build a hearth for it. I went to the store and acquired measurements, and I talked to one of the staff who assured my wife and I that if I purchased the stove there, they could deliver it to my hearth. He quoted me that deliveries usually cost something around $200, but said if the hearth was close enough that they wouldn't charge me for it. This helped us make our decision to buy the stove from Suburban. About a month later I had built the hearth and I went to Suburban to buy the stove. I talked to the owner, a gruff older gentleman, and told him I had been in there earlier and I was ready to buy the stove. I asked about delivery and he said it is normally about $200. I said the previous guy had told me if it was close to the road I wouldn't be charged. He said and quot;Oh, he did, did he? We'll see about that.and quot; I couldn't tell if he was serious or just giving me a hard time. He said nothing else about it. I paid for my stove in full and was told it would come from the manufacturer in about 2 weeks. No other costs were incurred, and no extras were mentioned. Two weeks later I get a few phone calls from Suburban leaving messages on my voicemail that my stove was in. Every message made a peculiar point of saying that they would be happy to deliver my stove and quot;to your garage, as you specified.and quot; I never specified my garage. It would have been impossible for me to do that, as my garage is detached from my house. So when I called them back, I reminded them that they said they would put it on my hearth, and that I never said anything about my garage. This is when extraordinary levels of unprofessionalism ensued. As if they had prepared for this, the gruff gentleman told me that he didn't know who I talked to, but he wasn't going to deliver my stove to my hearth without charging me $200. It was very clear that my stove (and my $3500) was being held hostage. When I stated that directly, he handed the phone to one of his staff, who proceeded to argue with me, and as I was explaining to him what was told to me earlier, he handed the phone back to the gruff gentleman in mid sentence. I was baffled and extraordinarily angry. The gruff gentleman said that if I want my stove, I'll need to pay them $200 to deliver it. I said and quot;you're holding my (expletive) money hostageand quot; and he got all haughty and said and quot;hey now let's be gentlemen about this.and quot; Then he said he could give me my money back if I don't want the stove from him. I gladly took the offer. It took them about a week to give me my money back. During that time I wasn't sure if it would come back, so I reported them to the BBB and called Hearthstone directly and explained the situation. Hearthstone was extremely supportive, offered me 10% off and directed me to another dealer near Granville. I rented a stair climbing jack and brought the stove home myself. By then I had my refund from Suburban. In the end I got my stove which is all I wanted. I don't understand Suburban's purpose in running me around like that, and I certainly don't understand how any person running a business could, in their right mind, shrug off responsibility and let their staff argue with a customer to no purpose. They had my money and they flatly failed to render services for it. This is the greatest failure a business can make, hence my F ratings for them.
Description of Work: I purchased a Hearthstone stove from them. I was told they would deliver it. I paid in full, and after two weeks I was told my stove was at the store and they would not deliver it.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$3,500
Kenneth P.
06/2013
fireplaces
+ -1 moreI was having a couple of problems with a corner style fireplace that they installed six years ago in our home as it was being built. I called to get someone out to service it. The owner came on the phone and walked me through how to do what was needed and saved me a service call- time for him and money for me. Not every small business owner will work with someone that way. We even went through three phone calls as I tried to follow instructions and work on the issues.(I am not very mechanical.) He was very patient and understanding.
Description of Work: Provided guidance over the phone to avoid a service call
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness |
Yes, I recommend this pro
Debbie B.
03/2013
fireplaces
+ -1 moreIt was a very good experience. They knew their product. We were happy with them. Their prices were right in the middle. They were excellent. We went to their location and they never came to our house. We probably would use them.
Description of Work: We got a quote from Suburban Fireplace and Patio to put in an insert and update our fireplace.
| Rating Category | Rating out of 5 |
|---|---|
| professionalism | |
| responsiveness |
Yes, I recommend this pro
$5,000
Brian C.
03/2013
fireplaces, gas logs
+ 0 moreSuburban Fireplace and Patio Inc were slow to respond, they over promised and under delivered. I would not use them again and I would not recommend them to anybody. Their customer service was bad. The did a pretty thorough job once they got done.
Description of Work: We used Suburban Fireplace and Patio Inc for replacing the fire place unit and gas logs in the fireplace.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| professionalism | |
| responsiveness | |
| punctuality |
$650
ROGER R.
01/2012
fireplaces, gas logs, chimney caps, chimney repair
+ 2 moreI worked with John the owner of the company in that I wanted to replace my old wood burning fireplace with more energy efficient direct vent fireplace. John helped out with picking out the right direct vent fireplace that would be right size and correct BTU'S that would help heat our house. Once we decided, John scheduled his installers to come out and meet with me in what would be required in doing the work. I was impress with the installers and how knowledgeable they were in how they were going to do the job. When John called me that the fireplace was in, he scheduled the work to make sure to work around my schedule. The day the installers arrived they went to work and had to work not only to remove the old fireplace, but had to vent the direct vent fireplace up the chimney. This also required a new chimney cap which I new from previous conversations with the installers. So, new chimney cap had to be made and once that arrived they worked real hard in removing the old chimney cap and installing the new one. I was very impress and how hard they worked in doing this job since this required going up the two story roof in completing this job. What also impress me that they saved my old wood mantel that I wanted to keep with the new fireplace. Also, after we picked out the right tile to be used around the mantel, the installer did fantastic job in grouting and installing the tile. Once this was finally all done we received lot of good compliments from out friends and neighbors in how the fireplace looked. The fireplace not only looks great , but it does heat the house and is very energy efficient.
Description of Work: Removed wood burning fireplace and install direct vent fireplace.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$5,000
wanda M.
11/2011
fireplaces, gas logs
+ 0 moreLooked at another dealer on the north side and couldn't get answers to questions. Went here and the lady working was very well informed. She went to great lengths to provide me all stoves that would fit my needs. Came back 2 days later with my wife and her husband was there and completed the sale. He was also very helpful, sched. installation, called me when it came in and they were able to come out a day early and install. Installers were professional and through. Had seen a report that had a bad experience but we were very satisfied with the product and entire experience.
Description of Work: Purchased and had Gas stove installed
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$2,500
Rachel S.
01/2010
fireplaces, gas logs
+ 0 moreWe ordered the product on December 19 and then actually had the product installed on December 31st. She was incredibly accessible. She kept us posted on the delivery time. She recommended a gas plumber to make sure our gas lines were prepared. Basically she recommended people that she would have in her own home, very trustworthy people. When the product finally came in, she made it a point to get Ron and Tony in on the 31st to install these for me. They were fantastic installers! They were prompt and very respectful of our home. They saw that we had new floors put down and took their shoes off. They answered all our additional questions and made sure the logs were operating properly. The plumber suggested additional insulation to keep the cold out. They installed this for us. They showed us how to operate the fireplace ourselves and explained what we needed to do the first couple of burnings to make sure it was burning properly. They too were very accessible and offered us to call any time we needed to. I wish we had more fireplaces so that we could work with Mr. and Mrs. Thomas, we absolutely love them and Ron and Tony.
Description of Work: When I walked into Suburban Fireplace & Patio Mr. Thomas explained to me about all the different products he carried with vented gas logs. He explained the difference between vented and vent-less logs. When I went back and took my sweetheart, his wife Theresa Thomas went through the whole process to make sure he had a good understanding of these products. We decided right then to purchase the rustic timber vented gas log.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$575
Davion H.
10/2009
fireplaces
+ -1 moreTerrible! These guys wasted so much time for me. Winter is coming and I need a stove, and I've planned this carefully and researched it and *trusted* this business to deliver what they said they would deliver. I paid in full over the phone before any product was in my hands. And they didn't deliver. If they always run their business this way they must somehow get away with it, and with the tax credits for wood stoves in effect, they have guaranteed customers for at least another year. Look at how they abuse that privilege. For me to get a stove, I've got to find another vendor to get my stove - I couldn't do it before because Suburban had my $$ - and by the time it is all done I will have wasted over a month on this. I will never ever ever come back to that place, and I will recommend to anyone I know to avoid Suburban Fireplace and Patio at all costs. I am so angry with the way they handled this. What a waste of time. Suburban Fireplace and Patio has cost me nearly a month in lost time, treated me like they couldn't care less, failed to deliver, and held 3,000 of my dollars during that time. I am enraged with this place of business, and my F bombs were (and still are) totally warranted for the way they have treated me. For the reader of this review, if you are considering Suburban, I recommend you deal directly with the stove manufacturer or go to Lehman's in Amish country. Suburban is useless.
Description of Work: I spent a year researching a stove. I built a hearth for it and lined the chimney myself. When I decided on a stove, I went into Suburban and took measurements. Their delivery guy (Ron?) explained to me that he had a mechanized lift that he could use to deliver my stove, and he told me that if I had a clear path to my hearth, he could walk to stove right up my front steps and drop it on my hearth in my living room for $300, and openly said that it wouldn't count as an "installation" which costs more. He recommended that I talk to the owner who would help me work out the costs and discuss any "discounts", which didn't make sense to me at the time, but I went home with my measurements. I later found a coupon in a coupon book for $200 off a purchase at this place. So I used that coupon and I ordered the stove over the phone and paid with my credit card. When I ordered the stove, I spoke to the owner (John?) who was surprised that Ron told me he would put the stove on my hearth for $300, but agreed to honor it stating "I'll have to check with them" which I interpreted that he'd shake a finger at someone. They agreed to a $300 delivery charge to my hearth. Then he added freight. I said "I have to pay freight?" He asked if the guy I spoke to mentioned freight, and I told him he didn't. So he surprises me by saying "Well, since he didn't quote that, I won't charge you freight." I thought that was nice, so that conversation ended well. When I received the invoice in the mail a week or so later, it said a $200 delivery charge and $100 for freight. that was a discrepancy, but the sum was $300 which is what we talked about, so I didn't dig into it any further. Several weeks pass as I wait for the stove. When it arrives, I get a call from another guy (Travis?), who leaves a message on my phone saying he's ready to deliver my stove "...to the garage". I was at work, and I get another voicemail within a couple of hours that again makes a point of saying that the stove will be delivered "to my garage." I'm wondering what's going on, so I call and talk to Travis. He again makes a point of saying "Yeah we have your stove here and we're going to deliver it to your garage." I say "No, when I ordered it we said it's going on the hearth", so he puts me on the phone with the owner. The owner says that none of his guys said they would put the stove on my hearth. When I tried to explain that they did in fact say that, he said "well they said they didn't." So here we are on the phone at a stalemate, where this guy is basically telling me I'm lying and he is offering no solution to the problem. You can imagine my frustration. Two weeks have passed and evidently they've changed their minds, and they decide to drop this on me as the stove is sitting in their store waiting to be delivered. They made such a point about leaving messages saying "to the garage" I am getting the feeling that this is their way of pretending like this is what we agreed upon all along, which is exactly NOT what we agreed upon. Frustrated, I am trying to tell him what they said, and he talks over me, interrupts me, and as I try to talk he gets louder and talks over me. For anyone that has ever had the pointless experience of talking angrily on the phone while someone deliberately interrupts on the other end, he or she knows that it makes the blood boil. This conversation is quickly escalating and I'm wondering in the back of my mind how this guy thinks it's okay to do what he is doing. I couldn't get a word in and I was getting visibly red in the face (I know, because I glanced at a mirror as I was pacing while talking on the phone) and this guy wouldn't let me talk. I got so mad I let a few F bombs fly - 'cause that's what happens when a lot of people get mad. I demanded to know "what the F I'm paying $3,000 for." And you know what? This guy gets all haughty like he's better than that. From his perspective, it's okay to screw me, but I'm not allowed to curse. So they screwed me without a second look. After my demand for an explanation, he says "are we going to discuss this or be civilized?" but civilized discussion went out the window the second he backed out on the deal. He then gives me back to his lackey delivery guy who argues with me for a little bit more (nobody has offered a solution yet). I am baffled at this point. It's like they hang out over there tossing the phone back and forth while they taunt angry customers. Finally I'm like "I don't care who said what... I paid over $3,000 for a stove and as far as I'm concerned, I'm talking to Suburban Fireplace and Patio, not Travis or John or whoever. Who is going to take responsibility here?" So Travis tells me I should talk to the owner and puts me on hold for 5 mintues. Seriously... I've been pointlessly arguing with two separate people for 10 minutes in a double-tag-team on the phone and my mood is almost switching from rage to curiosity, as I'm equally fascinated about the gall of these people. I mean, they actually think they're in the right. Finally the owner comes back and says he'll deliver it for free (not on my hearth, but to my garage) or he'll just refund all my money like it never happened. Free delivery is useless to me - I need it on the hearth and I have no way to put it there myself - I was relying on their mythical mechanized cart for that and I was happy to pay for that service. So all I can do is sit in silence for a minute to try to comprehend this stupidity, and all I can say is "I can't believe you wasted my time like this. Yeah, give me all of my money back." He says "I'm doing it right now" and hangs up. What a guy.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$3,000
GALE W.
12/2004
fireplaces, gas logs
+ 0 moreTHEY WERE PROMPT, COURTEOUS, EFFICIENT, KNOWLEDGEABLE, JUST VERY NICE PEOPLE. THIS ONE ROOM IN OUR HOME WAS SO COLD IN THE WINTER. NOW WITH THE INSERT IT'S FINALLY WARM! THE DRAFTS COMING DOWN THE CHIMNEY WERE ALWAYS A PROBLEM. WE EVEN TRIED RAISING THE HEIGHT OF THE CHIMNEY.
Description of Work: SOLD AND INSTALLED A "KOZY HEAT" GAS FIREPLACE INSERT, IT INCLUDED THE GAS LOGS.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
ANNE & DAVID S.
01/2003
fireplaces, masonry
+ 0 moreWE WERE VERY PLEASED WITH SUBURBAN. THEIR PRICES WERE MUCH LOWER THAN [ANOTHER COMPANY] AND THEY ALWAYS ANSWERED MY QUESTIONS OR CALLS (UNLIKE [ANOTHER COMPANY]). THEY WERE VERY PROMPT, PROFESSIONAL AND CONSIDERED ALL THE DETAILS. WE WOULD READILY USE THEM AGAIN.
Description of Work: SUBURBAN PUT TWO DIRECT VENT FIREPLACES IN OUR HOME. ONE WENT INTO AN EXISTING MASONRY FIREPLACE, THE OTHER WAS A NEW INSTALL, ZERO CLEARANCE UNIT THAT REQUIRED THE EXHAUST TO GO THROUGH THE GARAGE ROOF.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$4,700
Contact information
773 Windmiller Dr, Pickerington, OH 43147
http://www.suburbanfireplace.comService hours
Wednesday:
8:00 AM - 7:00 PMFriday:
8:00 AM - 5:00 PMSaturday:
10:00 AM - 4:00 PMLicensing
Bonded
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Fireplaces,
Gas Logs,
Chimney Repair,
Chimney Caps,
Masonry,
Firewood,
Insulation
FAQ
Suburban Fireplace & Patio Inc. is currently rated 4 overall out of 5.
Wednesday: 8:00 AM - 7:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 10:00 AM - 4:00 PM
Yes, Suburban Fireplace & Patio Inc. offers free project estimates.
No, Suburban Fireplace & Patio Inc. does not offer eco-friendly accreditations.
No, Suburban Fireplace & Patio Inc. does not offer a senior discount.
No, Suburban Fireplace & Patio Inc. does not offer emergency services.
No, Suburban Fireplace & Patio Inc. does not offer warranties.
Suburban Fireplace & Patio Inc. offers the following services: Residential fireplace, patio furniture, gas logs, sidewall & ceiling installation.
Contact information
773 Windmiller Dr, Pickerington, OH 43147
http://www.suburbanfireplace.comService hours
Wednesday:
8:00 AM - 7:00 PMFriday:
8:00 AM - 5:00 PMSaturday:
10:00 AM - 4:00 PM