Ohio Mulch

This was my first experience ordering and using bulk mulch. I had no idea how much to order since I am a new homeowner, so they (Darrell) eagerly helped me make an ''educated guess''. I appreciated the friendliness of the staff, as I changed my delivery date a time or two to avoid delivery on a rainy day.

I CALLED THEIR OFFICE AND ASKED TO SPEAK TO A MANAGER. HE TOLD ME THAT THEY DELIVERED THE CORRECT AMOUNT, BUT HE WOULD TALK TO A DRIVER AND GET BACK TO ME. I NEVER RECEIVED A CALL, NOR AN APOLOGY. I WOULD NOT USE OHIO MULCH.

THEY WERE VERY HELPFUL, AND DELIVERED EVERYTHING THE VERY NEXT DAY.

OHIO MULCH DID DELIVER ON TIME AND PLACED THE BAGS WHERE I DESCRIBED FOR THEM TO DO VIA THE PHONE. MANY OF THE BAGS ARE RIPPED OPEN ALREADY, LEAVING A MESS FOR ME TO CLEAN UP AND LESS MULCH THAN I ASKED FOR.

THE CLERK AT THE OFFICE JUST DIDN'T SEEM TO BE WITH IT ALL THE WAY. MY HUSBAND HAD TO HELP THE CLERK CALCULATE HOW MUCH WE NEEDED, BECAUSE HE DIDN'T SEEM LIKE HE KNEW HOW TO DO THAT. WE CALLED BACK TWO DAYS LATER 9/6 TO CANCEL THE DELIVERY OF THE TOPSOIL AND KEEP THE DELIVERY OF THE MULCH. THE MULCH NEVER ARRIVED ON 9/7 EVEN AFTER 3 PHONE CALLS FROM US TO THE OFFICE LETTING THEM KNOW WE HAD NOT RECEIVED IT. I DROVE TO THE OFFICE ON 9/8 TO ASK FOR A FULL REFUND. THEY HAD ALREADY GIVEN US A FULL REFUND (INSTEAD OF JUST REFUNDING THE TOPSOIL AS WE HAD REQUESTED.). THIS IS WHY WE NEVER RECEIVED THE MULCH, BUT NO ONE TOLD US THIS ON THE PHONE THE THREE TIMES WE CALLED TO LET THEM KNOW THAT WE HAD NOT RECEIVED THE MULCH. VERY DISAPPOINTING THAT THEIR COMMUNICATION WITHIN THE COMPANY IS THAT POOR. WE REALLY WANTED TO GET STARTED ON OUR LANDSCAPING, BUT IT'S BEEN DELAYED WHILE WE LOOK FOR ANOTHER COMPANY TO WORK WITH FOR MULCH.

I HAD A SMALL PROBLEM WHEN THEY DIDN'T DELIVER WHEN THEY SAID THEY WOULD. I CALLED THEM, THEY APOLOGIZED, SAID IT WAS A LACK OF COMMUNICATION ON THEIR PART (THAT CAN HAPPEN). I APPRECIATED THEIR CANDOR. MULCH WAS DELIVERED AS RE-SCHEDULED. THEY PUT IT IN A PLACE WHERE IT DIDN'T INTERFERE WITH OUR CARS. I ONLY WISH I HAD MADE THEM PUT IT IN THE FLOWER BEDS. IT TOOK ME A WHOLE WEEK TO GET IT IN PLACE! I WILL GET MULCH FROM THEM AGAIN.

THEIR TOPSOIL HAS A LOT MORE ORGANIC MATTERS IN IT. PRICE IS ALWAYS GOOD WITH OHIO MULCH.

THEY WERE HELPFUL OVER THE PHONE. CALLED THEM THE DAY BEFORE AND THEY WERE HERE AT 10 AM THE NEXT DAY.

WENT TO COMPANY TO PURCHASE MULCH. PAY FOR IT AND THEY CALLED TO SAY THEY HAVE A MINIMUM PURCHASE OF $250. WANTED US TO PAY MORE THAN AGREED. DID SIGN CONTRACT AT ORIGINAL PRICE. COMPANY IS WILLING TO REFUND MONEY.