Green Touch Irrigation

Extremely unprofessional company. I worked here for a few years and we cut corners as much as possible and they up charged everything a crap ton. We would take a $2 sprinkler that a customer could dig up screw off and the new on on in a matter of minutes $40 and recomend things be done the most expensive way possible even if it could simply be fixed instead of replaced. They treat their employees good when they want and very poorly when they want. If customers would see first hand how we did things they would move on to the next company. As a lot of our customers did or would ask to contact my self personally because they hated dealing with our office due to how unprofessional they always are. All in all I'd say we are no where near a lot of the other competitors and would recommend you move on to a better rated company up the list. Just my personal opinion.

We had service performed by Green Touch Irrigation 18-24 months ago. This year, in the spring we contracted with another company to perform our irrigation service for the year. Several weeks ago I received a phone call from Green Touch to schedule the winterization of our sprinkler system. At the time, I asked if this was part of our service contract, and was told it was. I take responsibility that I didn't bother to go back and check which company our contract was with, but I never expected to receive a call from a company I was not currently contracted with, let alone be told it was part of a non-existent contract. My husband was home when they came and performed the service, and I assume it was done appropriately. Imagine my surprise to get a call this week from the company we have our contract with, and the same day, receive a bill from Green Touch! I called and expressed my displeasure at being told they were servicing our (non-existent) contract, but as I expected, they are unwilling to budge on the bill. They told me to call the company we have our contract with and ask for a refund since they won't need to service our system! So they are perfectly willing to ask a competitor to take a loss when they themselves aren't, after obtaining business in a dishonest manner. We'll pay the bill, but obviously won't use them again, and certainly won't recommend them based on their business practices.

It was fine. It was just a basic service. They did inspection of our sprinklers.

They've been pretty good. They showed up on time and did everything they said they would do.

It was fine. It was pretty quick, I think within a week or two. He was pretty helpful. It was just a positive experience. They did fine. I think it was pretty responsive.

The visits was great and the tech actually arrived early. Went smoothly and was very knowledgeable. Would definitely call again for winterization or sprinkler issues.

Very professional and prompt responses; I appreciated being able to communicate via email with the company because I am very difficult to reach by phone during the work day. On my scheduled appointment date, the technician arrived earlier than expected and waited for us to get home to meet him. Which was a nice change from having to wait on service people! Highly recommend.

The service was provided on time and the service tech quickly winterized my irrigation system. He then checked to make sure there weren't any leaks or cracks in the lines.

Efficient and thorough. All was cleaned!

Arrived on time, performed work, identified a leak that needs to be repaired. Will use them to repair the leak in the Spring.

The experience was great! They even replaced a missing sprinkler head without an extra charge. I will use them again next season.

Everything went well. Showed up on time and completed the work.

Great service, punctual, and friendly friendly and helpful.

Disappointing. Our experience started out fine with Green Touch for our first 3 routine service calls. We called them out a couple weeks ago for the 4th time to troubleshoot a leak. Our valve box in our yard (which houses 3 valves) was filled with water. The technician was at our home for the 2:30 p.m. appointment when my wife got home from work at 2:20 p.m. He said he already looked at the valves, they were old and all 3 needed replaced. My wife asked which valve specifically was leaking so we could decide whether to replace them all or just the leaky one. He could not tell her and insisted the proper course of action was to replace all 3. We can appreciate a recommendation but feel we should have the option to make that decision ourselves. After spending no more than 5 minutes with my wife he left her with a quote for $300 for the repair. (We will spare you the details of the extreme lack of customer service and rude demeanor from this specific technician.) A week or so later we received an invoice for a $20 service fee. This seemed odd because at our last 3 appointments we were presented with an invoice on the spot and we paid the technician the same day with a check. We assumed because the technician spent only a few minutes and no work was performed we were not being charged- we have no problem with paying a service fee for a visit, but this seemed off to us. Especially because he never pin pointed the source of the leak which was the entire reason for the call out. We contacted Jessie in the office to express our disaapointment with the visit, the lack of professionalism from the technician and the fact that we still don?t know where the leak is coming from. We told her we would happily pay their service fee once they could tell us where our leak was coming fom. Instead of hearing our side of the situation she responded by sticking up for their technician and going on and on about how knowledgable he is, how well liked he is, and agreeing with him that old valves do often need replaced. She never grasped that he did not complete what we asked him to do- troubleshoot a leak. Only after we informed Green Touch that we would look to use a different company did Jessie offer to send the owner of the company (her husband) out to troubleshoot. Way too late- that should have been offered after our first contact to notify her the leak was never assessed- not 3 emails later. (Even more frustrating- she offered in her last email to look into installing a master valve to prolong the life of our other valves and cut the cost of the repair. If this was an option, why were we not told about this at our appointment? Or in her first response to us?) We called out a 2nd company who found the source of the leak and replaced the part for a third of the price Green Touch had quoted. We are happily working with this new company and we are paying the service fee (for a service that was never performed) to Green Touch simply to be done with them. UPDATE: As of 9/13/15: The office manager took care of our issues and refunded us the $20.00 service fee that was in question.

I contacted them upon receiving a letter from the city saying it was time for the test. Withing 15 minutes I received confirmation that they would be out this week and would send a copy of the report that they give to the city. All my experiences with them have been good. They do what they say, when they say they will. I am very pleased with their performance.

Good work. Was thrilled they identified a leak and was able to offer solutions to fix it. First a "stop gap" measure to install a Master Value - and then, once it stops raining in Columbus - find the leak and repair it. Good work. Timely service.

AK showed up on time, performed the service and found additional issues to the tune of around $250.00. Right now I am debating the financial viability of maintaining a sprinkler system. I may just move a hose around next year to do my watering. The system is getting too expensive to operate. This comment is not meant to be a knock on AK Irrigation just on the overall expense of maintaining this system for anyone thinking of installing one. My system came with the house which was built in 2007.

Awesome job AGAIN!! A total of 4 workers arrived and did a great job, they were very neat, used tarp to put dirt on when digging, replaced existing sod and landscape that was moved during install. Treated home as if it were their own! I have used this firm twice in the past month and they have performed awesome on both occasions.

Everything went fine. Very pleased.

Ordered the Sprinkler system start up for $59. I already turned on the sprinkler system myself. I wanted to have the sprinkler heads adjusted as the ground, grass and landscape have changed since the irrigation system was installed many years ago. I also had a leak that needed to be fixed. A technician came out and did the inspection. I think he might have been looking for problems to fix than the start up. He told me I had to replace more than 20 sprinkler heads and quoted me almost $1200 to replace them. He did fix my leak after I asked him. At least I think he did. I haven't had to use it yet with all the rain.

Super, Fabulous, Great Service!! Very Professional! Chris (the owner) arrived, looked at all the zones, made necessary adjustments, made recommendations, located small leak in line combng from the house, gaave quote for this, replaced 2 heads with 12 inch pop ups for landscape area. Made recommendations to improve irragation, gave a very reasonable quote. They are cominbg back in 2 weeks to complete the proposed project! Jessie does the scheduling, very easy to work with. I am highly recommending their company, In summary from setting the appointment to completions of this service, A+++

We recently moved into a home with a full sprinkler/irrigation system however I wasn't familiar with how it worked since I've only dealt with above ground hose timer setups. The tech arrived at the scheduled time and began to check each zone (we have 15) to ensure that the heads were popping up correctly and not leaking. After the first few zones it was apparent that the system hadn't been used in a few years since a majority of the heads were buried in the ground. He was able to find each sprinkler head and make sure that at least all zones were functioning but marked about 1/2 of my heads as needing replaced since each was leaking to some degree. He also shows me how to use the timer system and what to do in order to manually active a particular zone. I received a quote that day with an estimated cost to repair all of the leaking heads which was broken down into parts and labor. While it seems reasonable, I'm going to weigh my options on what to repair/replace and when at this time.

They were fine. I had a pleasant experience with them. It turned out well. They were on time, they did what they needed to do. I wasn't charged anything extra. They came in, did the work, gave me the invoice and left. They came out a couple of days later after I purchased the deal.

It was great with them. Scheduling was also great and they were professional with coming into an out of our home. They were about an hour late due to the previous appointment.

Everything went smoothly. Great communication in setting up the appointment and confirming the time before coming out to do the work.