Sunburst Pools

These people are thieves, they are rude and unwilling to help. They are only in it for the money. They are great when you are buying something from them but God forbid you actually don't need what you bought and you have to return it that's when you see their true colors. Be careful and be aware that they charge 20% for a restocking fee (regardless of the cost of the product) just to walk through a door way and put it back on their dusty shelf. I owned a business for years and I was always nice and looked out for my clients. Apparently the people who own this store and I were not raised the same.

The whole experience was absolutely amazing. From the first conversation I knew this was the place I needed. Every question or concerns I had , was always followed up with detailed explanation of the fixs or solutions. Joe is a very knowledgeable and respectful person. If you need any work done to or for your pool system call Sunburst pools & spas today!!!

We had called Sunburst Pools to schedule an appointment for 09/15 to have or hot tub filled. The person that answered was helpful and polite. Unfortunately we had a unforeseen circumstances arise on Monday and called to cancel the Tuesday 9:30 a.m. call and reschedule for Thursday 09/17 at the same time 9:30a.m. The man that answered the phone was very nice and appreciative of us giving as much notice a possible, then Thursday the day of the appointment came my wife left to take our children to school and I waited for the appointment. At 10:30 a.m. she arrived back at the house and said she would wait because we had a 11 a.m. appointment with a customer. When I exited our meeting I called my wife to find out no one had called or arrived. I then called Sunburst Pools and a gentleman answered, I inquired about our appointment and he said "Water delivery, oh yeah the hot tub" he then stated that they would have someone call within a half hour. I asked him why this happened and explained the trouble it had caused us. He kindly stated he would have to have someone call me back. Within 15 minutes the driver called and said he was 45 minutes out. The water got delivered. When the technician arrived he asked if he could drive through the yard instead of pulling a hose. My wife stated that would not be acceptable. The technician told her that the truck had only a half tank of water and that if hadn't rained. After minor resistance he pulled the hose up to the hot tub instead of driving through our yard. He filled our hot tub and left an invoice. Later that day, the owner called back around 4 p.m. as requested. I told him we were very inconvienced do to them not being on time. He stated he had scheduled no time. I told him we were given a time and we own a service orianted business and that no one expects a customer to wait all day and has no respect for their customers time. He then stated " I Do!" I then told him we would pay our invoice and explain our experience. He said " Do what you have to do!" And hung up the phone. We have use the company several time in the past with great service but I learned it had been taken over by another company. I had the misfortion of speaking with the new ownership. It was one of the worst customer service experiences I have ever had and had and complete disregard and concern for our time and inconvenience. I truly hop no one is treated this way in the future.

Every experience we have had with sunburst has been smooth and trouble free. Always helpful and straight forward with repairs or something simple like helping fix water issues.

On June 29th, a very large tree fell on our home, fence, retaining wall and pool. Joe responded promptly to our call for service. He replaced our liner, some plumbing and various other storm related repairs to the pool. He was professional and went above and beyond normal repair service. I will recommend him to pool owners for maintenance and I am looking forward to visiting his store front to check out the pool supplies. I have also signed up for a pool closing in the fall. I trust he will do a great job. I wish all of the contractors that I have to deal with related to the storm damage were as reliable as Joe. He provided good old fashion customer service. That's rare these days. Thanks, Joe.

They stated pending weather they would finish constructing the pool in about 2 work weeks. They dropped off the equipment to start on 4/15/2011 and then we had a month of rain so the pool did not start construction until mid-May. They stated they would be finished by Memorial Day. Due to conflicts with other contractors and the fact that they had 1 person working on the job most of the time they did even finish by mid July. I had scheduled a party on the 4th of July weekend and they poured concrete for the deck the Friday before the holiday and stated they got it done before my party. Needless to say I had to cancel the party (can't have a party on 1 day old concrete). I sent them a punch list of items to finish the week after the 4th ( the pool was now 98% complete) and they promised it would get done before the next weekend, Despite great weather 1 person showed up to work a half day on Tues and a half day on Wed. No one showed up Thursday so I called the owner for the 20th time and he did not know that no one showed up to do any work on Thursday. He promised to get back to me Thursday night. By Friday afternoon no call from the owner and I had had enough. I called and emailed him that I was firing his company and would not pay the last $1000 installment on the pool. He never replied and I have had to hire others to complete the last few items on the pool (final grading, grout around bricks etc). I have no complaint about the quality of the work but the companies responsivness and their promptenss in completing work when it was promised was well below standard.

On 9/28/07, I purchased a winter pool cover from Sunburst Pools. This spring, upon opening the pool, we saw the sunken cover full of water. We pumped the water off of the cover for a week, but had no luck since pool water was continuing to come though the cover. It was very obvious that the cover was defective. On 4/17/2008, I spoke with Joe, the store owner and explained the situation. He advised me that he would send out John, the service manager, to come take a look at it. He came out and confirmed that there was a problem and that he would have his crew come out with a pump to remove the water from the cover. The crew came out and attempted to remove the water with a very small pump; this was unsuccessful. They decided to just remove the cover and then dumped the dirty water, leaves and debris into the pool. They took the cover with them, left me with no receipt or documentation, and said they would be back in a couple days to clean out leaves and debris from my pool. Originally Joe had told me that he would be willing to replace the cover free of charge, but when I called him today, he had changed his mind and indicated that he would not have to replace the cover. Joe had told me that they would be coming back out today, but after the last phone call I just had, I do not think that anyone will be coming out.

On April 24th, we had Backyard City Pools, which we found on Angie's List, come to open our pool. This company had a + ratings all across the board. Unfortunately they performed sub par work which which led to the improper installation of our newly purchased filter. After talking with John at Sunburst pools over the phone, I had the problem figured out. I drove out to their store to pick up the parts needed, as well as all the chemicals that Backyard city pools neglected to tell me I needed. After I purchased the parts and chemicals John took the time to explain to me step by step how to properly install the hose I had purchased, as well as how and when to test my pool water. He then went on to explain how to properly treat the water so it would be clean and clear. Lastly John offered to stop by my house after work to check to ensure I had done everything correctly. He offered his services up for free. The guys at Sunburst pool are extremely knowledgeable and willing to go the extra mile. Don't waste your time and money elsewhere. Sunburst will be sure to get you everything you need.