Spas Direct Inc

unknown

Heating element went out. SD sent a tech out to do an estimate. We scheduled the repair and then Ralph came and fixed it.

We bought a house that had a non working spa on the deck. The deck is off the second story of the house with access through the house only. We thought we would have to dismantle the old spa, bit by bit ,to get it off the deck. We never thought we could have a new spa because there didn't seem to be a way to get one through the house. I talked to Ralph from Spas Direct about the possibility of repairing the broken spa. He was interested in seeing the location to see if he could find a solution to getting us a new spa in the old spa location. He came out,at no charge, and figured out that a crane could do the job. We went to the store and ordered our new spa. Four weeks later, the amazing exchange took place. Our old broken spa was removed and our news state of the art spa was put in place by using a crane. It never seemed like an impossible task to Ralph and he did a great job. Thanks.

I was pleased

I would stay clear of this company based on service and follow up after the sale. Once they get your money, they are really poor. This experience has lasted for a year. Not just one isolated incident.

After Ralph got the hot tub running again, we discussed the overall condition of the hot tub and the possibility of replacing jets. Before leaving, he gave me a written estimate for the cost of replacing the jets. Ralph was knowledegable, professional and pleasant. If I decide to replace the jets or have any others concerns regarding the hot tub, I will definitely call Spas Direct.

We had a really old hot tub and we considered having them take care of some problems and give us an estimate. They were very timely in giving the estimate. But it was nineteen years old and we decided not to go ahead with it and put that money into something else They were very friendly and they were very arms about to take a look. My husband was a little frustrated because they had not told him that they had turned off something and. so the lines in the hot tub had stopped. The price that they gave us during their first visit was cheaper than some other estimates. We would use them in the future.

I'm in the process of selling my condo, and wanted my hot tub in working order. After not using it for almost a year, I discovered a leak. Having previously used Spas Direct to replace the hot tub cover and repair a leak, I called them again and received instructions over the phone on how to repair it. I went to the store, picked up the parts, and received DETAILED instructions on how to finish the repair. I couldn't get it completely fixed - couldn't line up the parts to put back together, so I called them to come out and repair it. They came out when I wanted and fixed it without needing more parts. Most of the cost above is for the service call, but while the tech was there, he refilled the tub, started it, and let me know that all functions were working. He also let me know that sometime in the future the motor and pump will need to be replaced. Since then I've spoken with Ralph several times about how to best get the tub in tip-top shape and all my options. A great company with a great customer service attitude. They really want to help and know this is the best way to gain and retain customers.