Rochell Landscape

Matt was awesome from start to finish. We love it all! Thank you!!

They are great.

Meet with Alan and told him that I wanted to start over with my landscaping. The only ideas I had were to removed 3 trees that had grown too close to the house and rebuild the retaining wall in front of the house. Everything else was up to Alan. He took measurements of my property and told me he would be back in touch with me in a week with a design. He completed the design in a week and we met to discuss his plan. The plan had a drawing of my lot, where plants would be placed, a description (with color photo) of each plant, and an itemized cost list.. I told him what I liked and didn't and he went back to revise the plan. I agreed to the revisions and he scheduled me for late April early May. About a week before work was to start, I told Alan that I was unsure about the retaining wall design. He revised the plan again and suggested that I visit a stone supplier to view my options. After the visit, I decided to go back to the original design. Unlike other landscape companies that have 8-10 people on your property, tripping over themselves, Rochell had an on-site manager and never more than 3 people on the job. It took a couple of days to removed all the old stuff. The retaining wall took about 3 days to complete, and about a week to re-cut the beds, trim the current shrubs, plant new stuff, and lay new mulch. By not having an army of people of people on-site, I think there was a greater attention to detail which led to a "crisper" look when the job was finished. Several neighbors have stopped by to commented on how good the new landscaping looks. Rochell wanted me to be completely satisfied with their work and I was.

They were professional. They came out did the work, they did a good job, it went well. It was what we expected and they had the best price.

see above.

This company ceases to amaze me. I have read their follow up to my review and they are liars. My yard was not in poor shape prior to them providing services. It was actually in great shape and one of the best in my neighborhood. They never came out to view my property prior to "them" starting fertilizer service on my lawn. Actually, Ryan the office manager looked my property up on google earth while at the shop to give me a price. This was so that he didn't have to come out and measure. As stated in their feedback response, "It looked to be a lack of water and care prior to our arrival". Lack of care is false and so is lack of water. It was the middle of the hottest part of summer. All grass will be stressed at this point. As a lawn care professional I would have thought this company would have know to keep heavy machinery off of the lawn. Instead, your workers drove a tractor pulling a sprayer to apply the product. I believe most people would agree that heavy machinery should not be used on a lawn in the middle of summer and during the hottest part of the day. When mowing a lawn during the summer it is common knowledge to mow either early or late in the day so damage is minimized to the grass. I know this, and I expected this company to know this. Once again, this company is horrible and they have proved that with their follow up feedback. If you want to hire them for services, I cannot recommend them. If you do happen to hire them for services, I wish you the best of luck.

Because of the weather, the project got off to a slow start. But, once Rochell began, the project was completed very quickly and professionally. Rochell was very responsive in making changes to the patio design we requested. They also created a computer-generated patio layout for us to review. Their design guidance early-on helped us get the final results we were looking for. The project turned out very good, and we are thrilled with the results!

The work has been unsatisfactory and we plan on switching companies.

Very nice people. Price was right and I was happy with the service.

The service was very good. They were very professional and gave us the information that we needed. In the future this is a company that we would consider.

We were very pleased with their service.

We are happy with the service. They always do a great job.

I was a client of theirs for years and years. We were more than pleased with them and they hired a business manager and I had a falling out with him. We went with a different company after this. It was sad this happened as Mr. Rochell is a fine man to do business with.

The service was fine. They were very friendly. At the time they did the work a lot of the workers came down with colds and they communicated well during this time. They put down plywood as they had to use heavy machinery to do the work. It still left a few track marks and they used straw and seed to replant as they told me they would have to do. I would have had them do that a little different as the straw caused weeds. They did what they told me they would do and the work was good.

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Called on 4/5/12 left message for someone to call me for an estimate for lawn service, never received a return call.

All past services performed is rated excellent!

They were great to work with through the entire process. We made repeated changes during the initial design phase and they were very flexible and had lots of great ideas. During the construction phase they always showed up early in the morning and worked until dark. They are hardworking and reliable and we are thrilled with the final result.

I ended up firing them because they did a lousy job. I would not recommend anyone to use them. They decided to plant grass seed on July 1st and we were out of town. They did okay on the beds but the new beds that they were supposed to dig, were not defined. They started to install the turf and that’s when I told them that they needed to go because the base of the ground area was not adequately leveled and graded away from. So there were literally puddles all over the place. There were a couple of paper patios that they were supposed to install on the outside of the gate which they decided to seed the grass before they did those, and I’m not sure why. They used cheap plant material. I had them put plants along the outside of the fence and about half of them along the back of the fence were dead. They were dead when they installed them and so I told them that I wanted them replaced. They kept telling me that they would get through it but they never did it. They used cheap spirella and some kind of purple plants that quite honestly were very ugly. I definitely would not use them again. Their price was average. We tried to resolve the problem but I don’t want them on my property again. I don’t want to deal with them anymore.

They did an excellent job. They were very thorough and did a great job cleaning up. Everyone in our neighborhood has told us how nice the work looks.

They do excellent work and we are very pleased. They have done a great job and we would be happy to recommend them. They are probably the best we have had in our area and we will continue to stick with Rochell.

He was very impressive. He was very professionally dressed. He said they needed to redo base and the interior and relay. They are all ICPI certified installers. They would pull up the patio and get rid of the sand. They would check the gravel base. He said they would use polymeric sand within the base of the relayed brick because it hardens like concrete and roots can't grow through the pavers. Maintenance every 3 years. He would power wash the patio, remove the old sand, and put down more polymeric sand, wet it down, and sweep. He said he would put soldier brick along the outside of the brick. They pay close attention to detail. He said it would be done in 2 and a half to 3 days. 35 dollars per guy per hour and two year warranty on the work. He would have a estimate by wednesday which he did. He had ideas for the water feature and fire pit. He sent me a thank you card saying thank you for allowing me to come out and give you and estimate. It had a full folder thing that looked professional with information on his company. He called back 6 days later asking when he could come back out and then he called back again. I had a hard time telling him no. He was just so nice and professional. He didn't do the job but I was very impressed. It was a little expensive. He does landscaping and lawncare.

CHANGING TO NO COMMENTS. FILED COMPLAINT WITH LANDSCAPER AND BETTER BUSINESS BUREAU. 1st Project: June 2010 -- As of July 2011, towers leaning, pavers beginning to have crack and wear. Hiring another landscaper to come out and make repairs.

The work Rochell did was generally of good quality. There were times it seemed that they were rushing through the job, and more than once I wish they would have taken into account how soggy our back lawn can be before dragging their big mower through it and creating muddy tracks through the grass. That being said, I typically did not have any concerns with the work performed. In terms of communication, I would have appreciated more responsiveness from the owner on specific service concerns (such as the one above) and requests for estimates. Alan seemed to respond more readily to my husband's phone calls (which I didn't appreciate, but didn't necessarily take offense to,) but in general his responses weren't consistent. At this point, we have purchased our own lawnmower and will most likely go through a different company for any landscaping needs.