I called this company because they advertised same day cleaning. They were able to do my job at the end of the day. The technician was friendly, did the job quickly and deodorized the room. My only critique of him was that he was wearing ragged shoe covers that had obviously been worn in and out of houses all day - there was no point in having them on. The stains in the carpet all looked like they were gone, but 2 days later, the stains worked back out of the bottom of the carpet. I called on Monday 10/8 (3 business days after the work was done) and spoke to a woman about their 3 day guarantee on stains and was told "someone from the warranty department would call me back". I called again on Thursday 10/11 and spoke to a man who said he would look into it and call me back. I called again on Thursday 10/18. I was told the person I needed to talk to would be in the office later that day. I called later and spoke with a man (I think the same person I spoke to the previous week) and he told me that they would come back out to work on the stains, but they would have to squeeze me in. Per his request, I gave him 3 days that I would be there between 10/20 and 10/25. No one ever called me back or came to treat the stains.
Description of Work: Family room carpet cleaned
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0
$65
Stephanie M.
04/2018
5.0
carpet cleaners
+ -1 more
I had a massive stain on my childrens play rug. Bobby was not able to get it out with his carpet cleaning machine. BUT he took the time to take it outside and use another tool on it. He was able to get 95% of the stain out!! I cried I was so happy!!!
Description of Work: Carpet Cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Sarah R.
09/2017
5.0
carpet cleaners
+ -1 more
Everything went good! They called ahead, which other companies rarely do anymore, so I was very pleased with the courtesy call. We just got the keys to our new home to find the previous owners left us heavily stained carpets in the living room. The carpet was literally black. The worker from Restore-It went over the area several times and got a lot of the stains out. We knew it would be a miracle to remove all of the discoloration, but they still did a great job. It was our first time using them and I would definitely hire them again. They were clean, thorough, and well priced compared to most companies. We had 12 rooms done for $200. Would recommend!
Description of Work: Carpet Cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$203.33
Scott G.
04/2017
1.0
carpet cleaners
+ -1 more
I booked this service online at their website and received a confirmation email. The service was to be provided in a window from 8am til noon. At 11am that day, I called to confirm they were still coming and they (after a half hour search through their records) could find no record of the reservation even though I had the confirmation email. They then rescheduled me for the following morning. At 8am that morning, I received a call saying they did not do carpet cleaning in Lancaster OH. They have no such notice on their website, the address was clearly indicated on my reservation and in our phone conversations. After having moved furniture and made arrangement (missing work) for two occasions, to find out that they do not travel to Lancaster is ridiculous. Additionally, they are based in Pataskala which is only a half hour from Lancaster and about the same distance or closer than most of Central Ohio.
Description of Work: Carpet Cleaning
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Diana B.
05/2016
5.0
carpet cleaners
+ -1 more
Owners of 2 dogs, we asked them to clean our family room rug, carpeted stairs heading to 2nd floor and upstairs hall - -all very high traffic and in need of cleaning. Called in time frame, arrived as they said and pre-treated areas. Did a fine job. Dried fast. Will use again. 2 thumbs up!! Thanks, folks. Professional and kind gent, as well.
Description of Work: Cleaned 3 high traffic areas
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$57
Don M.
02/2016
5.0
carpet cleaners
+ -1 more
Went well as usual.. They were on time, professional and did a great job. I am just sorry to hear that they are closed for the season.
Description of Work: Cleaned a bedroom
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
jeff L.
11/2015
5.0
carpet cleaners
+ -1 more
They walked through looked at all the carpet, pre treated, they moved furniture (they do offer traffic areas only). They placed plastic tabs under furniture feet. We had mentioned certain areas that looked really bad, and they got all of the stains out making it look great. Next time will use them for upholstery and carpet cleaning.
Description of Work: Provider showed up on time. They performed carpet cleaning as asked they removed a lot of stains and made my carpet look like new again. Fair price, great job, friendly service will use again.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Ted N.
07/2015
5.0
carpet cleaners
+ -1 more
The two workers were on time and did a good job, making sure not to miss any areas of the carpet.
Description of Work: Cleaned all carpet on 1st level of house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
Michael B.
07/2015
5.0
carpet cleaners
+ -1 more
Smooth & quick. Arrived exactly on time.
Description of Work: Cleaned living room, family room, 2 bdrms & hall. Carpets have never been cleaner. The technicians were dressed professional & very friendly. I have used other Carley cleaning companies in the past that did ok but these guys paid extra attention to traffic areas & went above & beyond what I expected. I will only use Restore It from now on.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99.95
Tracey J.
12/2014
5.0
carpet cleaners
+ -1 more
I just closed on a new home. I needed someone to clean the carpet before moving my things in. I contacted another carpet company but they were unable to come for a week and a half. Someone suggested this carpet company so I went online to schedule them to come out. They were able to make it out the next day. The staff on the phone and the young men who came out to clean the carpet, Bobby and Amos, were very professional and friendly. Bobby and Amos arrived when they were supposed to, paid great attention to detail, educated me on my carpet, and were very professional. I would highly recommend this company and plan on using them again.
Description of Work: Clean carpet
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$78.95
Timothy K.
09/2014
5.0
carpet cleaners
+ -1 more
Very professional crew. They were very thorough and paid attention to detail. Very good price. Would definitely use again.
Description of Work: Cleaned 11 areas of carpet.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$186
pamela jo J.
05/2014
2.0
carpet cleaners
+ -1 more
He paid close attention to areas that were problematic and took the appropriate amount of time cleaning the carpet. I explained the carpet was newer, was a 60 ounce plush and he commented he could tell the quality from the pad. He explained to me that after the steam cleaning he could apply a deodorizer that would give the house a clean smell. I told him I was not particuraly fond of aromas of any type and he even poured some over his hand so I could experience it. It was strong but not overwhelming at that point. He soaked the one room that I had had an issue with a 7lb dog so I was excited about the outcome. Needless to say the aroma after the product was applied lasted for almost 3 weeks before dissipating. As soon as the deodorizer was gone the pet odor came roaring back. I might add that the dog in question has either been crated or worn some type of garment to keep this from happening again so I know it is not him soiling the carpet again. I called the local number and was meet with resistance from the moment it started. He informed me I only had 3 days to let them know I was dissatisfied to which I replied you couldn't smell anything for weeks except the deodorizer. He informed me that was not the case at all and that basically I was just stuck. I don't appreciate being told I am lying and literally had to keep the windows open to allow the sweet smell to leave my home. He stated are you wanting us to come clean it for free? I told him that in this case it would be a nice thing for him to at least meet me half way with a re clean to which again I was told no. He said the odor was coming from the pad and that again sorry about your luck. I also offered to pull the carpet up in several places, take pictures of the pad to prove his assement of this situation is not correct. I said as a small business owner in this day of social media a good faith gesture goes along way as does a bad review. He said If I posted a bad review there would be legal ramifications so we'll see where this review leads to. I hired this company because they promote themselves as Pet Odor Removal Specialists to which I say is not correct. I just think his attitude could have been a little more understanding and even though the customer is not always right it is important to make them feel as if they are.
Description of Work: Provider arrived within the stated time frame and the technician was nothing but professional. He explained what was to be done and the expected results.
Rating Category
Rating out of 5
quality
1.0
value
4.0
professionalism
4.0
responsiveness
1.0
punctuality
4.0
$75
Michelle G.
07/2013
5.0
carpet cleaners
+ -1 more
This provider cleaned 5 areas of carpet, sunroom with ceramic tile and grout, deodorized. We bought a house that we soon discovered contained evidence of a prior pet. Clearly the furniture and boxes were strategically placed to cover the stains whenever we were in the house. Although the windows were always open, I thought I detected a funky odor and questioned the realtor about it. The seller commented that she had the carpet cleaned, but didn't think they did a good job. I was hoping the odor was whatever carpet cleaning solution had been used. Nevertheless, I decided that one bedroom had some nasty carpet and opted to remove it and replace with hard surface flooring. It wasn't until the windows were closed for a few days that the odor resurfaced, and I really noticed it when we entered the home after being gone for a few hours. We decided to have the carpet cleaned ourselves by another company before we moved our furniture in. He commented that there was a lot of "soap" residue, but he could also tell there was pet urine because as he went over certain areas the smell came up. I thought it still smelled funky after the cleaning, but was hoping it was kind of like a wet dog, i.e. it would smell better after it was dry. Nope. We happened to receive a packet of coupons in the mail; Restore-It Carpet Cleaning had a coupon in the packet. The promise to eliminate pet odor caught my eye. Even though it had been just a couple of weeks since the last cleaning, I gave them a call. Upon arrival to our home, they honored the coupon to clean 5 areas for $69.95. I took them up on their "no pressure" offer to add the ceramic tile (as there was obvious staining in the grout in many places). I also took them up on their equally "no pressure" offer to deodorize. At their suggestion, I turned a fan on and pointed it directly at a mystery stain that appeared after the first cleaning by the other company. I have to add that although they made suggestions, they were in response to my inquiries and I did not feel like they were adding suggestion after suggestion to run the bill up. I had the cleaning done right before we departed on vacation. When we returned home from vacation, the magical stain had not resurfaced and for the first time since taking possession of our "new" home, I didn't wrinkle my nose in distaste upon entering the house. I am faithful about having my carpet regularly cleaned and have done so regardless of where we have lived over the past 25 years, always using Stanley Steemer. Based on the lackluster reviews Stanley Steemer received in this area, we opted for a company with better reviews for our first cleaning. I think had it not been for the pet stain/odor issue, I would have been satisfied with the job they did. Because Restore-It Carpet Cleaning took care of the stain and odor issues, they get top marks. I would definitely use this company again! Not only did they do a great job, they were very, very courteous. They listened to my concerns, made suggestions, did the job, and were in and out in no time. Again, I could not have been more pleased. This is one of the rare instances that I am glad I took a chance on a business reviewed in Angie's List.
Description of Work: Cleaned 5 areas of carpet, sunroom with ceramic tile and grout; deodorized.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$163.4
LEO N.
05/2013
5.0
carpet cleaners
+ -1 more
7 areas cleaned very professionally and efficiently. Both technicians, Amos and Bobby, were excellent at their jobs. They both were very detailed orientated, professional and efficient. EXCELLENT JOB!!! Carpets look brand new...
Description of Work: 7 areas cleaned very professionally and efficiently. Both technicians, Amos and Bobby, were excellent at their jobs. They both were very detailed orientated, professional and efficient. EXCELLENT JOB!!!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
THOMAS B.
03/2013
1.0
carpet cleaners
+ -1 more
The service was not done according to their stated website advertising and the followup customer service was rude and made no effort to try to resolve my issue. It was so bad I had to file a complaint with the BBB. The BBB did not side with the business based on “…they made no reasonable effort toward resolving the issues of the dispute”. And ruled the case as "disputed". What happened briefly is that the service was preformed and then they just left, without ant further instruction. At first I thought they were going out to the truck for something. But they didn't return. My floor was still very wet. After it dried there was sealant over spray all over my floor on the surface of the tile. When I called the company they sent the tech back out the next day to wipe the floor clean. It took about 2 days to be able to judge whether the grout was clean because I had to wait for the grout to completely dry. That is when I saw that the grout was not clean and honestly looked just like it did before I called them. I immediately called back Mr Smith and left a voice mail. (He later stated that he didn't get it). I called again on 3/5 to get this resolved and he said that the "cleaning was only cosmetic". I told him about the statements on the website that my tile would be "unbelievably clean" and would "restore the tile like new", to quote their website. My grout looked neither clean nor like new. I asked for my money back. He said no. Angie's List members can judge for themselves by reading the Columbus BBB complaint/judgment instead of reading some lame “standard excuse” from the company, (which is how they will probably respond to this) and make up their own minds. I can't see how an Angie's List business would be so callous and unresolving. This business did not live up to my Angie's List expectations. The problem with the merchant's explanation below (which is a standard response based on other internet reviews) is that he never addressed the original issue. Their website had false and misleading wording on it to state that my tile would be "unbelievably clean" and would "restore the tile like new". Neither happened. It is not so much that they never showed me the statement that it would be cosmetic only before they started the work, or the fact that the BBB closed the complaint as "disputed" (which by the way also means that the case was not in their favor either) but the issue is false advertising. And the merchant never offered to make it right. I have since revisited their website and they did remove the wording "restore the tile like new" which tells me that they knew the wording was misleading, albeit possibly inadvertently. But they did own up to the mistake of misleading a customer to think that they would restore their grout like new. To that I am happy with. To any other Angie's List customers that would use this merchant be sure to use a credit card to pay for the service. That way if the same thing happens to you, you can just do a charge back.
Description of Work: They came out to clean and seal my grout. According to the job work report my tile was is good condition with no signs of wear, heavy staining or anything of the sort.
Rating Category
Rating out of 5
quality
1.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0
$315
Response from Restore It Carpet Cleaning
We are sorry [member name removed] feels his tile wasn't as clean as he expected, he signed our work order that said Restore It Carpet cleaning services are cosmetic only and don't address pre-existing conditions. [member name removed] did have some over spray from the tile sealer which we went back and wiped off and he signed the work order a second time that he was satisfied with the work, only to call back long after work was completed demanding a full refund. He also stated at the bbb that he didn't want us to re-clean his tile he only wanted a full refund. The bbb has closed this complaint as disputed because [member name removed] isn't happy with their decision and would never close a case if they felt we were in the wrong for not refunding his money. We strive to get everything we clean as clean as possible, but we can only do so much.
Mark P.
02/2013
5.0
carpet cleaners, carpet installation
+ 0 more
With 3 boys and a dog, the carpets were a disaster... Brought in Restore-It and they did a great job at carpet cleaning and answering our questions... Great exprience overall...
Description of Work: Carpet Cleaning...
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Josh A.
01/2013
5.0
carpet installation
+ -1 more
I thought they were great. Very thorough, did a good job. I just remembered that I liked them. I like that they use - I don't know if all carpets places use steam, but rather than using the cleaning solution, they'd spray certain areas. They'd spray problem areas and then they use like steam to clean it up.
Description of Work: Carpet cleaning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Teresa P.
09/2012
5.0
carpet cleaners
+ -1 more
I thought that both gentlemen were professional, punctual, and courteous. They worked very quickly and did an excellent job. I will definitely use this company again.
Description of Work: I had seven areas of carpet cleaned and deodorized. Please note that I used a coupon from the Papermint. My cost would have been about $30-$40 higher without that coupon. Please also note that I used the least detailed of the services provided. (Basically, no furniture was moved; however, that was my choice. For an additional cost, believe that anything would have been moved with the exception of electronics.)
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$130
Jen H.
08/2012
5.0
carpet cleaners
+ -1 more
I decided to use this company after finding a coupon for cleaning carpets in several rooms. It was easy to schedule a day and time on their website. The technician arrived as scheduled and was extremely courteous. He did an excellent job and didn't take too long. I'd recommend this company to friends after this experience.
Description of Work: Carpets cleaned in family room, stairs, hallway, and 3 bedrooms
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$95
Shan G.
09/2011
1.0
carpet cleaners
+ -1 more
have been using this company in the last three years. Each time I feel that they are worse than the last job they finished. While this time, it becomes unacceptable. The technicans did the job really quick and left quite amount of chemical residues. Also they left a lot stains not cleaned. When I emailed the company about this issue, you can guess that I had never gotten it solved. I have to call another reputable company to re-do the cleaning.
Description of Work: I have been using this company in the last three years. Each time I feel that they are worse than the last job they finished. While this time, it becomes unacceptable. The technicans did the job really quick and left quite amount of chemical residues. Also they left a lot stains not cleaned. When I emailed the company about this issue, you can guess that I had never gotten it solved. I have to call another reputable company to re-do the cleaning.
Rating Category
Rating out of 5
quality
1.0
value
4.0
professionalism
3.0
responsiveness
1.0
punctuality
3.0
$90
Response from Restore It Carpet Cleaning
We are sorry the member had a bad experience with our service, but his home was marked as heavily soiled and Restore It Carpet Cleaning cannot guarantee the results since the carpet was neglected. We cannot understand why he would continue to repeat his business if we didn't provide satisfactory work. We go above and beyond to satisfy our customers, but we cannot control pre-existing conditions. As carpet is continually neglected it becomes harder and harder to accomplish good results. Our response to this matter was slow because service was completed 5 months ago, we had to research his original work orders so that we may respond against these allegations accurately. Thanks Restore It Carpet Cleaning Customer Service
Jeff S.
05/2011
5.0
carpet cleaners
+ -1 more
They were good. The price was good. They did the work well. The guy was not punctual but was professional.
Description of Work: They cleaned carpets.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0
Yes, I recommend this pro
$45
Matthew B.
01/2011
4.0
carpet cleaners
+ -1 more
Originally booked appointment online which was quite easy to do. Following my online booking, I received a confirmation email. Later, I needed to re-schedule and that functionality is not available online. I called in and the individual who answered was polite and accommodating. I had an appt window of 12-5p. The day of the appointment the men cleaning the carpet called and informed me they were running ahead of schedule and could be there earlier (approximately 11:30), if this was convenient for me. He was very polite, and I did not in any way feel I had to adjust my schedule. I did agree they could come early, and when they arrived they were very gracious about us being a bit behind in moving some of our items. The carpet was cleaned quickly without any damage to our floorboards or possessions. We did move all of the furniture we wanted moved, so this saved time. The living room carpet is older and worn, so we did not expect it to look like new. It was much improved. The only criticism is some recent stains (coffee) in the living room and some spots in the bedroom remained after the cleaning. Overall, the service was polite, efficient, and very well-priced.
Description of Work: Carpet cleaning of living room, stairs, and bedroom.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
Louann M.
10/2010
3.0
carpet cleaners, air duct cleaning
+ 0 more
Although this company performed everything asked, they were working really fast. So much so, that I noticed some damage done to my baseboards and furniture (nicks and scraps) after they have already left. I did not report this yet to them so I don't know if they will do anything about it. I'd rather they be more careful, then me having to call and complain and have someone look at it, settle it, etc. etc. Who wants to deal with all that?? Also, when they arrived, I asked the lead technician some questions, he answered what best suited him and not the customer (very odd). For example, I asked would you move this piece of furniture, "I'm not sure, probably not, I can't, I'm afriad of your (pet) bird. They did do a good job cleaning the interior of my truck, but did not sweep out the pockets inside the doors. I paid $60 for this service, so I thought they would atleast clean the entire inside of my vehicle. I noticed this company had high marks on Angie's list so I have to admit my disappointment. Sorry, but would try another company before I would have them back.
Description of Work: -7 rooms carpet clean -Teflon 3 areas -Vent cleaning-25 total which included 3 main lines and cold air return -Interior Truck cleaning
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
5.0
$400
Response from Restore It Carpet Cleaning
We are sorry that the member didn't have an a+ experience with our service. If she would have called expressing any displeasure with our service we would have responded immediately. The actual service took about three hours to perform. Our technician explained that she was using one of our coupons and that it does limit furniture moving, as stated on the coupon. The technician was afraid to move a cage with live birds inside, he didn't know the liability if something happens to the birds in the process. We agree with his hesitation, and ask all customers to have pets secured in a safe place prior to our arrival. Once again we are sorry that the member feels she didn't receive a+ service, and if she calls we will take care of any problems she may have.
justin C.
09/2010
5.0
carpet cleaners
+ -1 more
They called Saturday morning between 8-12am as scheduled (actually called at 8:15am and arrived shortly after). The technician was very freindly, knowledgable, and efficient. The carpets were cleaned in 5 areas as well as a pet disinfectant applied within 90 minutes of arrival. The carpets look brand new and smell great. We have had Sears, Masterclean and a couple other companies come out for this service, they all could learn something from the guys at Restore-it. Phenomnial job, I will be calling them for other services. Thanks.
Description of Work: Carpets cleaned and pet deodorized.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$84
Michael C.
09/2010
5.0
carpet cleaners
+ -1 more
Everything went pretty well except they were supposed to call us the day of our cleaning by 8:15 or so but there was a mix-up and we had to call them. No real worries as they still showed up by 10:30 and the guys were extremely professional. The work done was great and they did a good job despite us having light colored carpets and long hair dark cats! They were in and out in less than an hour but that is not a statement on the quality of the work. We were very pleased. We will use them again.
Description of Work: We had 7 areas cleaned for their advertised price of $90.00
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Service Categories
Carpet Cleaning,
Air Duct Cleaning,
Carpet Sales and Installation,
Upholstery Cleaning,
Floor Cleaning and Waxing,
Water & Smoke Damage,
Ceramic Tile
FAQ
Restore It Carpet Cleaning is currently rated 4.5 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 8:00 AM - 5:00 PM
Restore It Carpet Cleaning accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Restore It Carpet Cleaning offers free project estimates.
No, Restore It Carpet Cleaning does not offer eco-friendly accreditations.
No, Restore It Carpet Cleaning does not offer a senior discount.
Yes, Restore It Carpet Cleaning offers emergency services.
No, Restore It Carpet Cleaning does not offer warranties.
Restore It Carpet Cleaning offers the following services: Carpet steam cleaning, furniture cleaning, tile and grout cleaning & air duct cleaning.