The pool is nice. Unfortunately the company destroyed our driveway and sprinkler system in the process, costing $18,000 in incremental costs. Unfortunately, there was no rationalizing with Jim Turner to make it right. We are considering our options. I would like to recommend this company, but unfortunately cannot given their low integrity response to our request to resolve damages.
Description of Work: Large In-ground Pool, Swim Jet, and Patio
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
1.0
responsiveness
2.0
punctuality
4.0
$125,000
MIKE M.
09/2006
5.0
pool cleaners
 + -1 more
They were able to come out quickly and the technician that performed the work was very nice. Ultimately, they came to the house a total of three times to identify the problem and correct it. When I received the bill I was billed for all three visits. I felt that the first two visits were mostly wasted effort. I called the company and explained the situation, they called back within a couple of days and informed me they were crediting two of the service calls. While it would have been great for it to be fixed on the first visit they have been extremely responsive and fair and the final repair was good.
Description of Work: Repair of automatic pool cover that would not close.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Cathy S.
06/2006
1.0
pool cleaners
 + -1 more
Do NOT use this company. They will waste your time. Jim Turner, came out to give quote. Did not show up at time requested. He took measurements of my pool and left me a card to call him. I called and we discussed what I needed ($15k of work) he said he would be back out and never showed up. I called his office two times and he never returned my calls.
Description of Work: Requested quote on pool refurbishing.
Rating Category
Rating out of 5
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$15,000
Cathy S.
10/2005
5.0
pool cleaners
 + -1 more
VERY NICE, DID A GREAT JOB. I'M A NEW POOL OWNER AND WAS STRUGGLING. ONLY COMPLAINT WAS TRYING TO GET SOMEONE TO CALL YOU TO SCHEDULE THE VISIT. THEY CALLED ONE MORNING WHEN THEY WERE ON THEIR WAY
Description of Work: CLEANED POOL AFTER ANOTHER COMPANY DID A ROTTEN JOB OF OPENING IT.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
3.0
Yes, I recommend this pro
$150
MARK E.
06/2004
5.0
pool cleaners
 + -1 more
THEY ARE VERY EFFICIENT AND CONSISTENT.
Description of Work: THEY DO OUR POOL MAINTENANCE AND OPENING & CLOSING OF OUR POOL.
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Service Categories
Pool and Spa Service
FAQ
Capital City Pools is currently rated 3.9 overall out of 5.
No, Capital City Pools does not offer free project estimates.
No, Capital City Pools does not offer eco-friendly accreditations.
No, Capital City Pools does not offer a senior discount.
No, Capital City Pools does not offer emergency services.
No, Capital City Pools does not offer warranties.
Capital City Pools offers the following services: Swimming Pool Construction,Swimming Pool Dealers,Swimming Pool Equipment & Supplies,Swimming Pool Equipment & Supplies,Swimming Pool Repair & Service