Best Appliance Service LLC

Paid home warranty deductible and repairman (Jeff - owner) did not do any repairs since the dishwasher wouldn’t leak when he was there. Note...this info was told to Jeff prior to arriving so he knew. He didn’t even look into checking any parts of the dishwasher even after I showed him where the dishwasher leaked. Just said call me if it happens again. Well, it happened again and he told me I had to go thru the home warranty again. Home warranty advised that Best Appliance wouldn’t come back. And no help from home warranty company either. I called another repair service who came and knew what was wrong instantly and replaced the part. I think Best Appliance takes your money and runs! Wouldn’t use them again. You should take the advice of other reviews and move onto another repair service.

Good response initially to get repairman (owner) out to evaluate problem. Once Home Warranty fee of $125 was paid to owner for evaluation, the rude office lady (wife) from that point did not pick up phone to schedule my repair. I eventually tried to call office from my friends phone to get her to pick up (She probably thought I was a new customer- lol). The call from an unknown number worked as the moron picked up and a repair date was scheduled. I believe once company gets the $125 from customers they are no longer a priority as that how they make their money. Repairman eventually came out a few weeks after initial appt and was watching you-tube videos how to repair my refrigerator. SERIOUSLY! It works now but has been making loud sound since work done. I didn't have the patience to attempt to have him come back out. Lesson learned- Read reviews on companies your Home Warranty refers you to. If they give you name of company with poor reviews ask for another company. Thank goodness during this awful experience we had a small refrigerator for necessities. Stay away from this husband & wife joke of a company. What a shameful way to run a business.

My washer flooded my home. The hose came loose. The repairman stood in my laundry room and said the washer was damaged and not usable due to the agitator being damaged and recommended I replace it and not use it as he took a hold the agitator of it and moved it from side to side and said this is what caused the hose to come off. He then wrote his report to HMS Warranty Co that just the hose came loose. Did not put in the report "the agitator is damaged" He also told me how makers put telecom powder or cornstarch at the bottom of the agitator and when it gets wet the agitator comes off track as in my case. This company is a scam with home warranty companies and I would not use them. They made 125.00 to come to my house for twenty minutes. The repairman was nice, but not honest and truthful in his report. My washer is damaged and not usable the agitator won’t stay in balance. Also, If he would have told me it was repairable and safe to use I would have reconsidered replacing it, but I had concerns about using it and he totally 100% agreed. I would have rather spent 125.00 to repair it instead of spending 1700.00 to buy a new set

I like to first say that we have had Best Appliance in my home several times over many years and many different appliances. I love and try always to use Local businesses in the area. Best Appliance is a business that I will always call on when I have the need and I keep their business cards at my home for any friends that I have that might be in the need of a GREAT, LOCAL, COMPANY

Our home warranty company gave us his name and number. Husband and wife company. When Jeff came he started dishwasher and the loud noise started and started leaking in front. He said it needed a new motor and cycloid r plus there was no gasket in front. He was to contact the warenty company then contact us. We gave him $125.00 and he would be back. After 2 days no word so we called the warenty company and were told Jeff said there was nothing wrong with it. We have $5,000 worth of damage to our kitchen flooring, plus no dishwasher and he is $125.00 richer for doing nothing. We are in our 70's and no one to help We

Contacted my home warranty company and was given Best Appliance Service to contact for repair. Called and the woman answering phone was obviously working from home - could hear children in background. Jeff was prompt in coming out to diagnose problem and repair it. Even though it took over a week to get through warranty company process. Only negative was the woman who handles his phone calls - not very professional. Would recommend Jeff for repair work but advise patience when dealing with his "office" staff.

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Horrible, it is 2.5 months later, after 4 Attempts at repair was told claim was closed because i didn't get back right away even though i was told to wait 1-week. Woman working from home with kids crying in background every time i call, which might explain her rudeness. Also as a woman I hate when other women call me 'honey' in a professional setting, I have a PhD am not a honey. can't stand trashy way of handling problems- give them a bitchy attitude. Fridge still not fixed and now I have to take it up with Warranty Company which I'm guessing is about as helpful as these people.