OWNER-OPERATED. USES SUBS FOR SKILLED TRADES. COST IS DETERMINED BY THE JOB. NO SERVICE FEE. NO TRAVEL FEE. EXTRA CHARGE FOR AFTER HOUR SERVICE APPLIES.
Business highlights
28 years of trusted experience
Emergency Services Offered
Services we offer
SPECIALIZING IN TEAR-OUT & REPLACE DRIVEWAY & SIDEWALKS & PORCHES, NEW BUILDS EVERYTHING FROM FOOTERS TO SLABS.
When he first arrived at our home, his crew was extremely professional. He ran a backhoe over two trees in the backyard. He ruined my flower bed with a pile of dirt. There was another flower bed that was ruined that I knew would be, but he offered no apologies. He destroyed my backyard and didn't care. He left a huge dirt pile in my backyard and he said that is supposed to be there. He did the 22 x 44 slab, he told us that would be using Anderson Concrete. We choose them because of the type of concrete they were using. When the truck came to the house, it was not Anderson, it was Top Cat Concrete, I went out to talk to the driver, and asked for his slip. I wanted to know what was poured on my driveway, it wasn't what we ordered. Backus said not to give us the slip, I will write out what's in the concrete later. We have no idea what he just put down. he came to the door later in the day, I told him I'm not paying him right now. He was very upset, said it would screw up his payroll. Told him I would have my husband pay him after he looked at the job. I got a check for him because I was scared, I called him and said I would pay him if he brought a receipt with exactly what was in the concrete. He came back to our house, ripped the sign out of the yard, he cursed and said here are your slips. He said he was not coming back to finish the job. We could find someone else. He said he would put whatever type of concrete on our driveway that he wanted. He doesn't answer to anyone. He was very rude. He said he tells us what he will do, not what we want. Then he left. His men did come back to finish the job- the slab, they didn't take the tree out like they promised, and nothing else. I have no idea whether this is bad or good. I just know he gave us something we didn't agree to. He said he has been too busy to tell us what he was laying down.
Description of Work: They did a demo of a garage concrete floor, and a 22 x 44 slab.
Rating Category
Rating out of 5
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
5.0
$11,000
Response from BACKUS CONCRETE
I find it interesting that instead of calling me and attempting to address her issues with me she decides to send a complaint through Angie's list. Considering her husband has on 2 occasions called and apologized for her behavior. Also, if she was so afraid to give me the check why did she call me and have me come back that same night to get the check from her. She was never part of the walk through of what was wanted and the bid was given to her husband. She may not be aware of everything that was agreed upon as far as the job was concerned. Upon completion of the job both her and her husband, when he saw it, told me how happy they were with the work done. He told my associates who went there to strip the forms and saw cut the slab that he hoped we would still do the driveway. He was very satisfied with all of the work and had no issues. During the job she kept coming out and asking questions and wanting more done even stating at one point that since she writes the checks, I'll have to do whatever she wants. She also attempted to interrupt frequently just speaking about non related job stuff. Unfortunately, I can't always chitchat with customers while working as I feel that could end up with poor quality. She also asked questions about the job and I answered what I could but while we were all trying to pour the slab in order to ensure that the work was done successfully, I was unable to address her at that time. This may have been an issue for her. Also, I was the lowest bid that they received by the husband, so not sure why the C grade on her report but maybe she didn't know this either. As to the concrete and concrete company: The bid for this work was given 8 weeks prior to start and Summit subs off of Anderson and Summit was no longer in business when the job started. I did forget to tell her husband that TopCat was coming instead of Anderson, but the mix didn't change still 6 bag 3%% air for Garage with fiber. I went to get check after completion as agreed. She said she had no checks and her husband would be home around 8:30 or 9:00pm. I was annoyed because that was and always is part of the deal. We are small and have no bankroll. I don't write bad checks for concrete etc. She called and left me a message that if I didn't bring slips from concrete company no check would be given. When I picked up the checked, I did also tell her that they should probably find someone else to do the driveway as clearly she was irritated about something, even though we held up our end of the deal. During this time at some point she also contacted TopCat and they told me that she was rude in asking questions about the concrete. No landscaping was removed or ran over, just a bunch of weeds that her husband knew had to go. Dirt was put into the backyard because he was given option to have me remove dirt or leave and spread. He chose leave and spread, so we spread as to his liking in a hill type fashion. He was pleased. Also, we never demo'd her driveway that would have been the next step after the 22x44 was framed by her husband. I dug crawl space 2 courses more then initially discussed, went 6 instead of 4 just trying to be nice, No charge for that. There was also no charge for 2 large limbs removed off a tree so that the building could be built. He told my associates who went there to strip the forms and saw cut the slab that he hoped we would still do the driveway. He was very satisfied with all of the work and had no issues. I have had over 200 customers and been in business for 15 years and never had anyone unsatisfied. We are always very professional and have actually received compliments to that point. I didn't cuss at her nor would I or my associates working for me do that to any of our customers. There was no damage done to landscaping or anything else. Work was completed as agreed upon between her husband and myself. I'm sorry that she is unhappy but she never attempted to speak with me about any issues that she apparently has.
JOHN H.
02/2006
5.0
concrete repair
+ -1 more
WHEN THEY FINISHED YOU WOULDN'T HAVE EVEN KNOWN THEY'D BEEN HERE. VERY PROFESSIONAL! VERY SKILLED! AND THE PRICE WAS RIGHT!
Description of Work: Had old driveway removed and new one poured.
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Service Categories
Concrete Pouring and Repair,
Concrete Driveways
FAQ
BACKUS CONCRETE is currently rated 3 overall out of 5.
Monday: 8:00 AM - 7:00 PM
Tuesday: 8:00 AM - 7:00 PM
Wednesday: 8:00 AM - 7:00 PM
Thursday: 8:00 AM - 7:00 PM
Friday: 8:00 AM - 7:00 PM
BACKUS CONCRETE accepts the following forms of payment: Check
No, BACKUS CONCRETE does not offer eco-friendly accreditations.
No, BACKUS CONCRETE does not offer a senior discount.
Yes, BACKUS CONCRETE offers emergency services.
No, BACKUS CONCRETE does not offer warranties.
BACKUS CONCRETE offers the following services: SPECIALIZING IN TEAR-OUT & REPLACE DRIVEWAY & SIDEWALKS & PORCHES, NEW BUILDS EVERYTHING FROM FOOTERS TO SLABS.