Since 1960 we have been providing professional sales and service in Northeast Ohio. Now on the third generation of ownership we are staying on the forefront of the industry through continuous education and training. We are here to educate consumers to help them make the right decisions on their flooring needs. We follow that up with expert installation and customer service.
When I first bought my house in 2018 it was very outdated and needed a lot of flooring done. I went online and all of the reviews for Frederick's were reassuring that they would take good care of it. My services were preformed in late 2018. I'd like to say I had no problems with the installation or service of those who came to my house. They were professional and even admitted when they accidentally broke one of my windows and paid for it. My issues are with the business itself. There were a few mistakes with the vinyl flooring so my husband made a call to the store in 2019 (less than a year after the services.) After a few calls we finally were able to get Nick to come out to fix them. He fixed one mistake but said he didn't have the correct item to fix the other one. He told my husband he would call him the next day or later in the week. We never heard from him again.. I understand he is probably busy running the store so we tried to be understanding and starting calling the store again. We talked to Mickie several times and were told Nick would get back to us. He still has not.. My husband has continued calling and talked to other employees and still nothing. His call logs on his cell phone show he has called over ten times now. It is now 2020 and I've pretty much come to terms with the fact that my floor is not getting repaired.. Several months ago the carpet started bunching and needs to be re-stretched but I'm afraid to try calling back again. It's very upsetting. I would love to say I recommend them because the products themselves turned out lovely, but customer service matters.
Description of Work: Upstairs Carpet, Kitchen/Hallway Vinyl
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
2.0
responsiveness
1.0
punctuality
4.0
RICHARD & MARY SUSAN S.
04/2019
5.0
carpet installation
 + -1 more
It went extremely well. I found out that even remnants of "Life-Guard" carpeting would be too large -- and therefore also too expensive -- for just the corner my husband & I needed to protect. And Max at Frederick's explained that he could not cut a remnant in half. Instead, he offered me two samples of Shaw Life-Guard carpeting, which together do a fair job of covering the corner we needed. He warned me that the colors wouldn't match, and they don't, but they'll protect my freshly-cleaned carpet--which is what I most wanted. In short, Max listened to my unique needs (itself a plus) and found a way to meet them. For free! He did not charge us for the samples. When we can manage it, we'll be replacing our existing carpet of course. I asked Max for his recommendation for a house with two dogs--the Shaw carpet, hard-wood, or laminate? He suggested instead vinyl faux-wood planking, and the brochure he gave us looks very attractive. When we can manage the replacement, we'll be calling Frederick's!
Description of Work: I needed pet-proof carpeting for a small section of my living room, a corner where my dog (grumble) often piddles, just to lay on top of the existing carpet and protect it.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Frederick's Floor Covering And Cabinetry
Thanks for taking the time to type this up! We understand all too well the struggle that comes along with loving our pets! Very glad to help out however we can, especially when we can completely relate to the situation! Thank you again and we look forward to working with you (and your pup) in the future!
DIANNA H.
10/2017
1.0
flooring contractor
 + -1 more
They only did one of the bathrooms; for some reason couldn't do the other. My husband put it in instead. After six years and numerous calls to plumbers having the toilet leak fixed, and the flooring bubbling and raising at the seam near the toilet, we finally discovered the source of the problem in the bathroom. The bathroom floor was improperly installed. They used a piece of the flooring we paid for instead of a wooden sub-floor. Then they STAPLED 1/4 inch plywood to that without gluing it. When we pulled the loose flooring up the sub-floor exploded into shards and there was black mold in the flooring. When I called to complain I was told that the floor was six years old! It took six years for us to find the source of the problems we were having. If the floor hadn't buckled we still would not have known what a shoddy installation we had. We are now concerned about the bathroom floor upstairs. So far, no phone call from Nick.
Description of Work: Two kitchen floors, a bathroom and two small bathrooms.
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
Response from Frederick's Floor Covering And Cabinetry
Well... Let me go ahead an respond to this review and shed some light on a few things. Your call to our store was on October 18th insisting to speak with me (Nick Frederick.) As most days I was traveling on the road and meeting with customers. I returned your call the following morning, in which you answered in a very aggressive manor. After a brief discussion and my explanation of how the floor was installed in this home SIX YEARS AGO, which you own as an income property to rent out, was properly done... you hung up on me. You then called right back only to try another angle of argument saying that even though it was 6 years ago, we were the last to touch the toilet therefore it was fault. However, you openly admitted on the phone early and in this posted review that you had numerous plumbers out to look at the toilet. So we obviously had not been the last company to do work on this toilet. At this point you again hung up on me. After our phone interruptions I put together a lengthy email with the manufacturers installation guidelines pulled right from their website. Highlighted in the approved subfloors list was the 1/4" plywood that we used as a subfloor. Industry standard for securing 1/4" plywood is narrow crown staples, which is also what we used and you can see in the photos you provided. I also scanned in my dealer invoices showing you that the proper adhesives and materials were used on this project. So long story short the floor was installed properly. Moving on to other items! "They only did one of the bathrooms; for some reason couldn't do the other." From you above review. I have an email dated October 14th 2011 in which you or your husband stated "We need to know as soon as possible whether or not you feel you can offer a solution for the flooring that would give us a better bottom line price." So the reason we "couldn't do the other" bathroom, is because you couldn't afford it. Next. After my informative and lengthy email explaining installation guidelines and techniques you put together your own email. Since you want to address the public with your comments I think I will reply to yours publicly as well. The THREE people that determined our installation was done improperly were you, your husband and an Electrician. You did also give me the name of the company he works for which I will not address publicly as that would be unfair to drag them through this mud as well. So basically your flooring inspectors have zero background or credentials to be evaluating a flooring installation. Perhaps you should have a landscaper, roofer and maybe even a cashier from the local gas station come in and give you an opinion as well? More information. Because of our stellar note taking and record keeping here, I have proof of returning to this same rental property on June 19th 2013. This is almost TWO YEARS after the bathroom floor was installed. At that point we were not aware of nor informed of any type of issue going on with this flooring or toilet. I was called out to evaluate cabinet replacement after your tenant caught the kitchen on fire. So obviously while your were living across the country as the landlord, your tenant was being very cautious and careful with the care and maintenance of your property. Now fast forward to May 9th of 2017. We received a call from you yourself here in out office that some flooring was starting to come up. I drove over to the property to see what was going on. I was met in the driveway by a man that I believe was your husband. He was delivering or picking up a lawnmower (I can not remember exactly.) He and I together knocked and knocked and knocked on the door. He even called the tenant who did not answer. At that point we both left the property as we were unable to get inside. I never heard back from you, him or the tenant until this week on the 18th. As anyone reading this review as well as our others I would hope that they can see that our long term and on going commitment to professional workmanship and customer service goes unmatched based on other reviews. In this case I feel we have an unhappy landlord frustrated with the state of her property after a tenant had moved out looking for some to point a finger at and get something for free. However, I will not stand to have myself, my installers or my company treated or talked about negatively based on speculations and assumptions. We take great pride in what we do and how we treat people. To have someone try to bully or push us around is not going to happen. I sincerely thank any of you that read through all of this to get the WHOLE STORY. Nick Frederick
Doe M.
10/2017
5.0
flooring contractor, hardwood floor
 + 0 more
They were booked until November, we were looking to have it done in September. They were very professional!
Description of Work: We were looking to replace a living room floor. They came out and measured and provided an "a la carte" estimate. We discovered a hardwood floor when we removed the carpeting and opted to have it refinished.
Rating Category
Rating out of 5
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Frederick's Floor Covering And Cabinetry
Thanks for the review! We are always happy to hear when an existing hardwood can be restored to it's original beauty! Nick
Charles H.
07/2017
5.0
carpet installation
 + -1 more
The service was excellent. I have nothing but good things to say about them. I would use them again and recommend their service.
Description of Work: They installed new carpet in the entire house.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,500
Alex S.
06/2017
5.0
flooring contractor
 + -1 more
The owner contacted me very quickly and was honest with me and told me exactly what needed to be done without ripping me off and wasting my time. He was very professional and extremely helpful. Although they didn't physically come out and fix my problem they helped me along the way via email without charging me a thing. Next time I need any type of flooring done I will 100% be contacting them. If they were this helpful without even charging me a $1 I can't imagine how great the services are going to be when they are hired to do an actual job. Very glad I contacted them.
Description of Work: Needed help to fix a board that popped up and was hoping there was an easy fix a professional would know.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
LINDA & MARIO C.
06/2017
5.0
flooring contractor
 + -1 more
The installer was very good.He was a Romanian descent, and he didn't speak much English but he was a very good installer.
Description of Work: They did vinyl flooring.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,500
Sara Y.
06/2017
5.0
carpet installation
 + -1 more
This is the fourth time that my family has worked with Frederick's for our carpeting needs, and they never disappoint! When our closing date for our new home was delayed by several days, Micki did not give up until she could find an alternative time for our carpet install before the revised move date. The installers arrived ahead of schedule and worked efficiently and professionally, thanking us several times for the opportunity to do the work in our home. It looks great and we would never use anyone else!
Description of Work: Carpeting for stairs and second floor of new home, including 4 bedrooms and 2 closets.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
chris P.
06/2017
5.0
carpet installation, flooring contractor
 + 0 more
Everything from start to finish went off smoothly. Nick, Ken and Al did an outstanding job ! Everyone was on time and very thoughtful.
Description of Work: We had Shaw carpet installed in 2 bedrooms, hallway, stairs and the living room & dining room.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
GAIL D.
04/2017
5.0
flooring contractor
 + -1 more
Wonderful! Nick came out and fixed it - free of charge - in a few days of my calling. He provided excellent service and was friendly and efficient. This is why I have dealt with this company exclusively for the last 10 years!
Description of Work: I had a loose step cap on laminate flooring installed about 10 years ago.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Nancy B.
03/2017
5.0
carpet installation
 + -1 more
Like a charm! The workers were very friendly and accommodating.
Description of Work: Recarpeting of the master bedroom, but this required dissembling a huge bed and cabinet unit, waiting for an electrician to redo some wiring, then coming back the next day to install carpet and re-assemble the furniture and replace it.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
JOSHUA L.
03/2017
5.0
flooring contractor
 + -1 more
Very well. The crew was professional and cleaned up well.
Description of Work: Carpet for stairs and an upstairs landing
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
jim K.
02/2017
5.0
carpet installation
 + -1 more
Initially met with Micki in the store to go over details of what I was looking to do, she was extremely helpful in the selection process including the carpet padding which to me is as important as the carpeting. Nick, the president, then came out to do the measurements and was very helpful in doing the final carpet selection as the carpeting I was looking at came in three levels and he actually talked me into going with the mid level. The padding used was 8 lb bonded padding everywhere except the master. When I was in the store Micki showed me the courage pad which is a solid padding (not bonded) and while the 8 lb pad is very comfortable the courage pad installed in the master goes above and beyond. Installation (which to me is as important as the carpet selection) using the power stretch method went very smoothly and the installers were top notch and pleasant to work with. I had gotten other estimates and read as many reviews for each that I could and checked each out with BBB. Looking at reviews for Fredericks I was hard pressed to find any negatives with the installation process which as I said at least to me is very important. It also appears from the reviews if there is any type of issue Fredericks is there to work with you as well as the manufacturer to favorably resolve any issues. As I told Nick when I decided to go forward their estimate was a "bit" higher than the other estimates I had gotten but I decided to go with them based on my comfort level with everything I had read.
Description of Work: Completely replaced second floor carpeting which was four bedrooms(and closets) including the master, hallway and stairs.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Frederick's Floor Covering And Cabinetry
Thank you for the kind words and the awesome review. I greatly appreciate you taking the time you did to make your decision and understanding the differences between installation and product types. You are absolutely right that these things are incredibly important. Thank you for the support and enjoy that Courage padding (pretty awesome stuff!)
Ron N.
01/2017
5.0
carpet installation
 + -1 more
We could not have been more pleased from our visit to the showroom to the installation of the carpet. The is a top notch company
Description of Work: We had carpeting installed in our living room
I would consider using this company in the future.
Description of Work: Gave us an estimate.
Rating Category
Rating out of 5
value
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,000
Janet H.
12/2016
5.0
carpet installation
 + -1 more
I will never go to another carpet place other than Frederick's. They do carry high and medium levels of carpet. But, the installers completed the job in less than one day. 16 years ago, I had another place do the same job. It took them three days, and within six months the carpet was buckeling. Didn't look like they stretched the carpet as the Frederick guys noticed within minutes.
Description of Work: After owning two homes, I have learned the carpet install is just as important than the carpet itself. I had the dining room, living room, stairs and hallway completed with Shaw carpet.
This is the only place I would shop for flooring and tile in the future. What truly amazed me was how the owner supported me vs the manufacture when tiles portrayed did not match the tiles received. They hung with me when the second batch was no better than the first. Finally they at the cost of an addition 3 boxes of tile when I overorder in order to mix and match an obtain the coloration of the floor we expected. I have never received better support in 69 years. The installers they use are top notch, people who take pride in their work. I don't believe you could except that level of professionalism from the big box stores. Simply, Frederick's is the best.
Description of Work: Tile bath floor and walls and carpet an office. Luxury vinyl floor Kitchen.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,500
Melissa B.
08/2016
5.0
carpet installation, flooring contractor
 + 0 more
Being new to the area, we were very lucky to find Fredericks Floorcovering and Cabinetry. This is a family owned business. They are professional, have an excellent sense of style and use installers who have been with them for years. We had beautiful carpet installed using a " Power Stretch method. " We have had carpet installed by other companies, in other homes. Fredericks was by far the best carpet installation we have ever had. In terms of hard surface we choose the wrong product, Florte by Shaw. It began to have problems with lifting within weeks of installation. One call to Fredericks and they were at the house the same day. Nick Frederick spent a lot of time and energy on our behalf with the Shaw company . Shaw wanted to blame the issues on us. Due to the amazing customer service and dedication by the Fredericks, we were offered a full refund from Shaw. We didn't hesitate to use this refund at Fredericks and with the help of Nick, choose a beautiful amazing floor. This kind of customer service, professionalism and honesty is hard to find. When it is time to replace countertops, Fredericks will be my first stop.
Description of Work: We needed to replace all the flooring, rug and hard surface in a home new to us
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jeanne W.
05/2016
5.0
flooring contractor
 + -1 more
I was unhappy with the initial flooring. I paid a lot of money for it and it was not good quality. The president of the company, Nick, contacted me after seeing my poor review I had posted and came back out and looked at the flooring. He agreed that there were problems so he contacted Shaw, the manufacturer of the flooring, but they were not willing to do anything. I had a water leak in the kitchen so the kitchen floor had to be replaced, which he was going to do. He went ahead removed all the laminate I was unhappy with and replaced the kitchen, living room, and hall. He stayed within the budget of the insurance by giving me a price break and they did a beautiful job.
Description of Work: They installed a laminate flooring.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,000
Response from Frederick's Floor Covering And Cabinetry
We contacted this customer today to find out exactly what the issues were. During our conversation I discovered that this review was actually intended for the manufacturer of the laminate and not our company. The floor was installed in 2011 and they had been calling the manufacturer about the issues and we were unaware. We will be going out to their home tomorrow to take photographs and document the issues to see if we can get some sort of resolution from the manufacturer. We always try to make sure our customers are taken care of, which is visible by reading the rest of our Angie's List reports.
Jenna H.
05/2016
5.0
flooring contractor
 + -1 more
They were great. They came to measure and provided ideas and options for what we could do. I received a quote and scheduled the install. We didn't have to wait a long time. The guys came and were excellent and fast. I would definitely recommend.
Description of Work: Installed carpet in bedroom.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Frederick's Floor Covering And Cabinetry
Thank you for the review!
Dennis D.
04/2016
5.0
carpet installation, flooring contractor
 + 0 more
They arrived on time. Very helpful with moving the furniture. completed the job in three hours. Excellent work and cleaned up the area.
Description of Work: carpet a master bedroom and a den
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
Martin K.
09/2015
5.0
flooring contractor, hardwood floor, home remodeling
 + 1 more
Well done. Professional all the way. Polite work men. They arrived on time. Left when they said they would be done. This was a first class job. We would highly recommend this company.
Description of Work: Replace family room and kitchen floors with hardwood floors.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Joseph T.
09/2015
5.0
flooring contractor
 + -1 more
The kitchen flooring job was begun and completed exactly to the agreed upon terms. Very professional job done by excellent installer. We are delightfully pleased with Frederick's Flooring.
Description of Work: Installed new flooring in kitchen.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,300
Cindy K.
09/2015
5.0
flooring contractor
 + -1 more
Excellent! From the responsiveness of the owner, Nick to the professionalism of the installer, Mitch we could not be more happy. I'm sure we could have gotten a better price elsewhere from a big box store but you never want to compromise quality when you are having this type of flooring installed. The attention to detail (i.e., butting up the planking to the stone hearth of the fireplace) was excellent. Also, the transitional pieces from the vinyl planking to the carpeted rooms/ceramic kitchen flooring was also expertly done. Nick was very prompt also when it came to scheduling the estimate, measuring and finally, installation. Highly recommended!
Description of Work: Installed vinyl planking flooring in foyer, great room and sun room; removed ceramic tile in the foyer.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,200
Linda K.
08/2015
5.0
countertops, flooring contractor, hardwood floor, home remodeling
 + 2 more
Extremely happy. Their outsourced crew members were scheduled early in the day, were on time every time, true professionals in every way, and cohesive with each other's specialties. They were skilled, neat, cleaned up beautifully every day. We hardly knew they were here they worked so quietly and well. The product from Frederick's was beautiful; solid, good quality cabinets and quartz countertop for a reasonable price. Fredericks put us on their calendar and kept true to the time frame they told us prior to the start of the job. They were in and out in three weeks for a full kitchen remodel. To anyone who has had a bad experience of waiting months for a remodel to be completed - with days and weeks when no one showed up - poor quality that had to be redone at times - poor attitude when asked to do something a certain way, you know what this means to a household and a wallet. There was very little disruption such as living in the dining room for a few weeks, with Fredericks. They bent over backwards to do a great job which also reduced my questions and need to ask for things. I also had Fredericks out to put in our hardwood floor in the living room and dining room. Outstanding job once again. In and out quickly, skilled job, beautiful flooring at very competitive and reasonable pricing, and education given prior, for any questions that I had. Do not pass up this gem of a company. It is family owned, Father, Rick Frederick, and Son, Nick Frederick, and both were so nice and helpful. They do what they say they are going to do. It is located right at the corner of Pleasant Valley and State Road in Parma, OH 44134. They do big, high-end jobs West and East. Great customer service..
Description of Work: Hardwood floors in living room and dining room and later, a Kitchen remodel
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*Contact business to see additional licenses.
Service Categories
Flooring Sales and Installation,
Carpet Sales and Installation,
Hardwood Flooring Sales and Installation,
Ceramic Tile,
Countertops and Backsplashes,
Kitchen and Bath Remodeling,
Finished Carpentry and Woodworking,
Cabinet Making
FAQ
Frederick's Floor Covering And Cabinetry is currently rated 4.9 overall out of 5.
Monday: 9:00 AM - 8:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 8:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: 9:00 AM - 3:00 PM
Frederick's Floor Covering And Cabinetry accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, Frederick's Floor Covering And Cabinetry offers free project estimates.
Yes, Frederick's Floor Covering And Cabinetry offers eco-friendly accreditations.
No, Frederick's Floor Covering And Cabinetry does not offer a senior discount.
No, Frederick's Floor Covering And Cabinetry does not offer emergency services.
Yes, Frederick's Floor Covering And Cabinetry offers warranties.
Frederick's Floor Covering And Cabinetry offers the following services: Sales & installation of carpet, vinyl, ceramic, laminate, hardwood & pre-finished wood floors, sell & install wood cabinets & countertops.