Venturella And Sons Plumbing & Heating, LLC

"Regrettably, some Angie's List's Members work schedules prevented Venturella And Sons Plumbing & Heating the ability to schedule and perform the Big Deal Services according to the criteria set forth in The Big Deal offer. The Big Deal stated that all scheduling and work performed had to be during our normal Business Hours, which is also posted on The Big Deal offer for our company when members are choosing to participate in one of our Big Deals. Regrettably, other Angie's List Customers have probably encountered other complications due to Vendor's ability to put stipulations on their Big Deal Criteria page. We heard from Companies who participated in the Big Deals; e.g. Drywall Companies, Electricians, etc., the Big Deal offers did NOT provide specific instructions for the Customer and for the Company Participating in the Big Deal Offers. Example: Our biggest problem was when a Angie's List Customer, who was signing up for a Big Deal, Angie's List did not provide a asterisk box making it mandatory to be filled out with the member's telephone number. The Big Deal sign up sheet should not have let the member continue signing up for the deal without providing a contact telephone number. Venturella And Sons Plumbing & Heating addressed this issue with Angie's List due to the fact many members signed up only using their physical address. Therefore, we did not have a contact number or an email to schedule appointments in a timely fashion, based on sign up date. We were able to email the members Angie's List email; however, people who come home from work do not immediately log on to their Angie's List account. In some cases, The Big Deal had expired by the time we received their information to be contacted. In Closing, I hope that All The Angie's List Customers, will look at our overall Ratings and only having 2 negative ratings, we feel we did very well in spite of the obstacles we had to overcome. NOTE: We did a Big Deal for a customer in Kent, OH, that was a drive time of 1-1/2 hour, one way, 3 hours total, not to mention the work performed time. This occurred due to our Representative accepting the customers money, which he did not review our territory first. We honored that deal and the customer stated she was very happy and wished we serviced her area. That is our Mission Statement: To provide prompt, courteous, and skilled service to All our VALUED Customers and we would like to thank them all."

"To All the Trademen out there, do not get discouraged when you did not schedule or even step foot in "RARE" case customer home(s) who write these types of reviews. If you were never given the opportunity to schedule HOW can they rate you for being in their home. Be secure in ALL of your ratings and if your ratio is 99.9% good reviews, your doing a GREAT SKILLED JOB! When Venturella And Sons Plumbing & Heating Called [member name removed] To Schedule her Big Deal "Toilet Installation," She was talking over the the Technician who was trying to ask her if she was on City Water and Sewer or Rural Well and Septic. The reason behind the Technicians question was to inform the Customer of other Toilet MFG. who provide water saving toilets. This could lower a customers Water and Sewer Bill. [member name removed] did not understand where the technician was going with these questions and blurted out that we were going to install a bad product. Venturella And Sons Plumbing & Heating are using Mansfield (MFG) Toilets for this deal. Mansfield toilets is the most commonly used product for NEW Construction Homes. [member name removed] started off with the WRONG mind set when and option of an up-grade was mentioned by the technician and all the tech was trying to do was to EDUCATE her to our products. She then felt she was getting a low grade product versus the OPTION of an upgrade. I am sorry that some people are NOT good Listeners, they are having a bad day, or they were simply ill. Customers, please let your trades- men know if they caught you at a bad time. We are more than happy to call our Customers back, at THEIR convenience, not ours. Regrettably, it is human nature that you Cannot Please Everyone; however, our Mission Statement at Venturella And Sons Plumbing & Heating is Serving You, Our Valued Customers with prompt courteous service from our Licensed Skilled Tradesmen, which we are becoming fewer statistically. When companies need to build buildings to work smart, not hard out of; however, they cannot find Skilled Tradesmen to build them. Therefore my question is, if we don't provide Technical Schools for this new generation, you won't have anyone to build your buildings with SKILLED TRADESMEN. That is why we are here on Angie's List to Let our customers and Angie's List customers, know that we are here to serve you and have been doing so for 28 Years. Web Site: www.ohioplumbinator.com, roll your mouse and link to the BBB and same for Angie's List to GET TO KNOW US BETTER! As a Woman Business Owner I am confident to have been in this business this long and am Very Proud of our ratings and our confidence in our loyal, happy, and relieved customers who have stated,"It's nice to not have to worry about the job being done right the first time." Thank you to all of our Customer's who wrote testimonials on our behalf. Sincerely, Robin Venturella - Owner of Venturella And Sons Plumbing & Heating."