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Aire Serv of Wooster

Heating and Air Conditioning, Air Duct Cleaning, Electrical

About us

We are a full service heating and cooling installation and service company. We have 15 employees, we do not use sub-contractors in our normal everyday operation, we do however use a sub-contractor for drilling geothermal wells. We are fully licensed and insured. We give 1 or more options for repair or replacement of your heating and cooling products. For service we charge a diagnostic fee for the technician to properly diagnose the problem, we then offer an upfront price to repair the problem, if accepted we waive the diagnostic fee and you pay only for the repair. Knowing upfront the total cost before we start the repair. We are your comfort company!

Business highlights

29 years of trusted experience
Emergency Services Offered

Services we offer

HVAC - Service & Repair.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.921 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
86%
4
14%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.9
value
4.5
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 1-21 of 21 reviews

Karen A.
07/2024
5.0
heating & air conditioning/hvac
Ā  + -1 more
Just had my ac serviced and Chris Killinger is absolutely awesome. He informed me of stuff I didn't know. Very nice and polite. V
Description of Work: He cleaned my ac. I'm on yearly plan

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Donald M.
09/2019
5.0
heating & air conditioning/hvac
Ā  + -1 more
Aire Serve is a great company with great employees. Our air conditioner went out at 7 pm, and they responded immediately the next day. They opened our unit and found chunks of ice in and around our condenser, fan motor, and such. They defrosted all the ice, and then damage to the lines, where a leak was at. Our furnace and ac unit were 18 years old, and beyond their expected life expectancy. They added freon to the unit, and explained that they could not determine how long it would last. A sales representative came the next day, and suggested several options. The idea was to replace the ac unit, but due to the age of the furnace, we requested a quote on it as well. We selected a great package that was much less than we expected, including discounts for being a retired US Navy veteran. They discounted the service fee for the original call from the cost of the furnace and ac unit. Aire Serve assisted us with financing at a great rate, and then within 3 days were able to return to our home, remove the old units and install the new units all in about 8 hours. Before the installers showed up to perform the installation, we received a phone call from Aire Serv to let us know that someone was on the way. Within 1 hour of the completion of the installation of the units we received a phone call from Aire Serv to inform us that a service rep was on their way to ensure proper installation and answer any questions. They set up a follow up visit to ensure that the unit was working properly. All in all, my wife and I would like to thank Aire Serv for their professionalism, concern for our specific needs, attention to detail, and follow up on a job well done. We have purchased a service package from them, and the first three visits are free.
Description of Work: Replace AC unit and furnace.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$11,000

Response from Aire Serv of Wooster
Thank you [Member Name Removed] for your feedback. It was a pleasure working with you and your wife. We greatly appreciate your business and look forward to serving you!

Paul D.
09/2019
5.0
heating & air conditioning/hvac
Ā  + -1 more
Aire Serv is phenomenal. From my very first contact through the day of installation of our AC and furnace, and follow up with an updated same day service call and a call from Gordon, our rep to make sure all was well, I can't say enough about the customer care, the care to small details, the expertise and professionalism. I was a consultant to HVAC companies across the US for several years. I have seen the bad and ugly as well as the excellence of professionalism. The Excellence of Service, Professionalism and Customer Care is what Aire Serv of Wooster embodies. In my opinion you cannot go wrong with them. They saved us from a very bad situation and have a customer for life now.
Description of Work: new air condition and furnace

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Aire Serv of Wooster
[Member Name Removed] thank you for your kind feedback. We were glad to help and look forward to serving you. We greatly appreciate your business!

Liz R.
09/2016
5.0
heating & air conditioning/hvac
Ā  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

05/2016
5.0
heating & air conditioning/hvac
Ā  + -1 more
unknown
Description of Work: Satisfied with equipment, service, and follow-up.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Gabe H.
12/2015
5.0
heating & air conditioning/hvac
Ā  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Response from Aire Serv of Wooster
Thank you for choosing Aire Serv, we look forward to serving you Olin the future.

Steve W.
09/2015
5.0
heating & air conditioning/hvac
Ā  + -1 more
They showed up and completed the work as expected. It was a fairly straight-forward job so no surprises. They called a week or two later to make sure we were satisfied. Would recommend to a friend.
Description of Work: We recently bought our home and our air conditioner was not working properly as it was very old. We called a few HVAC companies for quotes and AirServ was very reasonable and very professional. We decided to go with them based on this.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,350

Response from Aire Serv of Wooster
Thank you for your feedback, we greatly appreciate your business and look forward to serving you in the future!

LauraLee S.
06/2015
5.0
heating & air conditioning/hvac
Ā  + -1 more
My a/c went out on Friday, June 5, 2015. I called my regularly-used company that evening to see if they had Saturday hours. On Saturday morning, I re-called my (now former) regularly-used company and left a 2nd message. I also started looking through my address book for other HVAC companies I had used in the past. I came across an ancient card of the company from whom I bought my furnace and a/c back in 1997. The owner of that old company instilled a lot of trust. So, I called that number which turned out to now be a new company, Aire Serv. The nice repair guy called me back shortly after I left the message, and explained the fees, and told me he could be at the house soon. He checked out the a/c and discovered that the condenser was no longer operational. So, he contacted their sales guy, Gordon, and we arranged to meet after work on Monday evening. Then, Gordon called back and told me he could come still that (Saturday) afternoon. Knowing that hot/humid was coming, I accepted the earlier appointment. Before Gordon came, I did some research on the company and the price of hvac units. The research on the company resulted in all positive comments. The average price of hvac units for the Cleveland area is $8360, which almost made me faint. Luckily, Gordon offered several options and I was able to purchase one level up from the least-expensive a/c and a few additional nuances for an even better furnace. I also replaced my humidifier. But here's the amazing part: Gordon ordered my unit(s) after we spoke on Saturday, it was delivered to his company on either Monday or Tuesday, and they installed everything on Wednesday, June 10th (2015.) The turn-around time was absolutely stellar! I cannot express enough positive comments about this company, their employees, including the office staff who promptly emailed me receipts, arranged for installation and secured the warranties. I think they also had to get permits but that part was so seamless I'm not even certain about it because it was something I didn't have to worry about. Now, I'm cool, cool, cool -- all thanks to Aire Serv. You guys are absolutely awesome!
Description of Work: This company and their representatives came to repair my broken a/c which ended up being un-repairable, sold me a new furnace, a/c, and humidifer, and installed everything all within 5 days! Amazing!!!

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,860

Response from Aire Serv of Wooster
Thank you for your feedback! We greatly appreciate your business. Please don't hesitate to call if you have any questions. We look forward to serving you in the future.

Sam S.
04/2015
5.0
heating & air conditioning/hvac
Ā  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$300

James H.
03/2015
5.0
heating & air conditioning/hvac
Ā  + -1 more
My experience was excellent. They were prompt and knowledgeable. I had no issues with scheduling an appointment.
Description of Work: I purchased a deal for $49 for a 20-point air-conditioning tune-up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49

Constance W.
09/2014
4.0
air duct cleaning, heating & air conditioning/hvac
Ā  + 0 more
unknown
Description of Work: They are going to quote me a price on replacing my heating system. Until then I cannot really rate them.

Rating CategoryRating out of 5
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

G S.
10/2013
5.0
heating & air conditioning/hvac
Ā  + -1 more
Rep called and showed up early, that's not a problem. He immediately saw that the coils were iced over and said the A/C would have to be shut off so the coils would thaw out and that he would then come back. This diagnosis cost $80 which is exactly what was quoted to me, so, not a problem. Before he left he scheduled an appointment for the next day to come back. He came back, said the A/C needed about 3 lbs of charging that cost around $320. That $320, plus the $80 for the Service Call put my total at $400 which I am pleased with. Especially since they had prompt service and came out the same day I called them. The first company I called said they couldn't come out until the following week. I would say the only thing that was unprofessional is that the guy smoked outside when charging the A/C unit. I thought that inconsiderate, but hey, I wanted my A/C to work. And aside from the smoking the guy was very cheerful and pleasant.
Description of Work: He charged the home Central Air (A/C) unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Response from Aire Serv of Wooster
Thank You, We look forward to serving you in the future!

tom W.
09/2013
5.0
heating & air conditioning/hvac
Ā  + -1 more
The furnace worked fine for the repair man but he did not leave with a bill for nothing. he called me to find out more about the problem. It is a service call for nothing since it won't act up for the repair man. Ouch but understandable. In pricing cleaning and seasonal preventative care They had a 3 times a year plan to clean and service for a reasonable price with the benefits it included. and a on time servicing again normal price for the area. However, I really don't think a natural gas furnace needs that extensive of service repeatedly. My experience is components that make the furnace efficient usually go out with no way to predict it. They usually cost more than the savings in fuel. Not the service providers fault.
Description of Work: furnace had smoke and electrical odor coming from the vent. I investigated this company to service my 4 unites in my duplexes

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

james & jocelyn L.
07/2013
5.0
heating & air conditioning/hvac
Ā  + -1 more
We received a phone call that morning that the installers were on there way. They arrived at 9:00 am that Monday morning. They introduced themselves. We had a new furnace and air conditioner by 3:00 pm. The installers work was very neat, professional and timely. My husband had worked in this field before retiring. He knew what to look for in a good install. After a few hours he came and told me ...we are in good hands. Being concerned about the expense of a new system we were pleasantly surprised. Great install. We hope Aire Serve will continue to service our system for many years. Thanks Aire Serve for a nice cool summer!!
Description of Work: Install new Lennox heating unit and air conditioner. Reconnecting hot water tank and wiring for furnace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,850

Response from Aire Serv of Wooster
Thank you for your business. We appreciate your feedback and look forward to serving you in the future!

Martin F.
11/2012
5.0
heating & air conditioning/hvac
Ā  + -1 more
I called Aire Serv Heating and Cooling who had recently acquired the company that previously serviced this heating unit. The serviceman arrived promptly and diagnosed the problem (the motor on the exhaust fan had failed.) He arranged for a new motor to be shipped. Within a day or two, he returned with the motor, installed it and had the unit running. The serviceman was professional, answered all my questions, showed me the burned-out motor and explained the difficulty in installing the new one. It was in an extremely awkward place to work. I really appreciated the effort he showed in getting the replacement part so quickly since my tenant was without heat.
Description of Work: The gas furnace in my tenant's apartment was not producing heat.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$685

Jackie E.
11/2012
5.0
heating & air conditioning/hvac
Ā  + -1 more
They were a very great company to work with. They were compatively priced They were promptand very professional. The work was completed in a timely manner.I would recomend Airserv to any aybody.
Description of Work: Istalled heating/ac duct work and all.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
3.0
punctuality
4.0

Yes, I recommend this pro
$9,000

Response from Aire Serv of Wooster
Thank you for your business, we appreciate your feedback and look forward to serving you in the future!!

Timothy S.
06/2012
4.0
heating & air conditioning/hvac
Ā  + -1 more
Overall, what they did was acceptable and I thought the price was fair.
Description of Work: My HC system was not working. I called for service. They came promptly and repaired it. I had a bad electrical coil in the furnace. The service call was just fine. Last fall I had them quote a new gas furnace/heat pump/airconditioner system. I ended up buying from MW Robinson instead. Mainly because of pricing.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Michael C.
02/2012
5.0
heating & air conditioning/hvac
Ā  + -1 more
I was satisified and actually bought a service program.
Description of Work: I utilized their service for heating and cooling.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Tom L.
02/2012
5.0
air duct cleaning, heating & air conditioning/hvac
Ā  + 0 more
Great
Description of Work: Removed and installed Lenox furnace. Cleaned all duct work. Work started and ended on schedule. Company followed up on install twice in first 30 days and has schedule follow up inspection on air conditioning which was not replaced at this time. All workers polite and worked clean and let no mess for us to clean up after installation.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,000

Response from Aire Serv of Wooster
Thank you for your business, we appreciate your feedback and look forward to serving you in the future!

Martin F.
11/2011
5.0
heating & air conditioning/hvac
Ā  + -1 more
.
Description of Work: replaced draft inducer motor assembly in gas furnace/electric ac packaged unit

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$750

James W.
10/2010
4.0
heating & air conditioning/hvac
Ā  + -1 more
Chris did a good job in reasonable time.
Description of Work: They repaired our generic generator.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

    Contact information

    11191 E Lincoln Way, Orrville, OH 44667

    https://www.aireserv.com/wooster/

    Service hours

    Sunday:
    12:00 AM - 12:00 AM
    Monday:
    12:00 AM - 12:00 AM
    Tuesday:
    12:00 AM - 12:00 AM
    Wednesday:
    12:00 AM - 12:00 AM
    Thursday:
    12:00 AM - 12:00 AM
    Friday:
    12:00 AM - 12:00 AM
    Saturday:
    12:00 AM - 12:00 AM

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    Yes
    EPA Lead-Safe Certified
    Yes
    Use Green Products or Work Practices
    No
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Heating and Air Conditioning,
    Air Duct Cleaning,
    Electrical

    FAQ

    Aire Serv of Wooster is currently rated 4.9 overall out of 5.

    Sunday: 12:00 AM - 12:00 AM

    Monday: 12:00 AM - 12:00 AM

    Tuesday: 12:00 AM - 12:00 AM

    Wednesday: 12:00 AM - 12:00 AM

    Thursday: 12:00 AM - 12:00 AM

    Friday: 12:00 AM - 12:00 AM

    Saturday: 12:00 AM - 12:00 AM

    Aire Serv of Wooster accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
    Yes, Aire Serv of Wooster offers free project estimates.
    Yes, Aire Serv of Wooster offers eco-friendly accreditations.
    Yes, Aire Serv of Wooster offers a 5% senior discount.
    Yes, Aire Serv of Wooster offers emergency services.
    Yes, Aire Serv of Wooster offers warranties.
    Aire Serv of Wooster offers the following services: HVAC - Service & Repair.

    Contact information

    11191 E Lincoln Way, Orrville, OH 44667

    https://www.aireserv.com/wooster/

    Service hours

    Sunday:
    12:00 AM - 12:00 AM
    Monday:
    12:00 AM - 12:00 AM
    Tuesday:
    12:00 AM - 12:00 AM
    Wednesday:
    12:00 AM - 12:00 AM
    Thursday:
    12:00 AM - 12:00 AM
    Friday:
    12:00 AM - 12:00 AM
    Saturday:
    12:00 AM - 12:00 AM