ATLAS HEATING CO

The unit was installed in September of 2016. I was satisfied at the time of installation that things were proper. In July of 2018, we had a significant amount of water around the furnace and water heater that flowed into our carpeted family room. Initially, we assumed that it was the water heater but the water still was present after the water heater was replaced. It turned out to be the condensation drain from the furnace. The drain became plugged because the installation caused the pipe to the drain to go up grade. This allowed the standing water to slowly become plugged with algae. When I discovered the actual cause of the problem, I called Atlas to get some attention on the problem. Initially, they had a problem finding our account because, apparently, they put the wrong name and telephone number on the account. I was told that the first name on the account was Michael with an 844 telephone number. This error by Atlas meant that we had no calls to schedule maintenance. They now say that the name is correct on the account. Atlas is not willing to take any responsibility for the error in the drain pipe that caused the problem and will not even waive the service call to blow out the drain. They have put the entire blame on me since I didn't call for maintenance. Not a happy camper, the repairs for the water damage included replacement of the carpet downstairs as well as mitigation to the tune of $15,000.

It was a routine furnace cleaning. I normally use another heating and a/c company but tried Atlas because of a coupon. The serviceman seemed to do a satisfactory job with the cleaning, but I felt like he was trying a little too hard to sell me a new furnace. My furnace is 18 years old so I know it will break down someday, perhaps soon, but I would rather wait until that happens and hope to get another 2 years out of it before I make such a large purchase. Overall I was satisfied with the work and mosty with the serviceman, but not impressed and I think I will return to using my regular heating & a/c company.

I've been dealing with the mortgage company and everything they've needed he's been right there helping me through it. Every time I've had a question he's been right there to answer me, and he's been very reliable. I would say he's beat every other contractor that we've had out to our house.